text mysteriously disappears

[karen]

My husband uses Outlook as part of Office 2003, sp1, on WinXP Professional.
The format is rich text. Sometimes when he is typing an email he hits a
mysterious combination of keys and suddenly, "poof" everything he has typed
is gone. Undo is greyed out, so he can't undo whatever it was he did. It
doesn't happen very often, and he doesn't know what the magic combination of
keys is that he is hitting.

Any ideas? What would be ideal is a way to bring back whatever he's
unintentially deleted, or else a way to turn of that particular shortcut,
whatever it is.

-karen

 

[Diane Poremsky [MVP]]

Ctrl+Z doesn't work either?

 

[karen]

I'm assuming that since the menu item is greyed out that the shortcut keys
will also not work, but I don't know. Next time it happens, he'll try that,
and if it doesn't work, I'll post another query. It may be weeks or months
before it happens again. It's highly frustrating, but fortunately rare.

-karen