Templates that don't open in Word

[Dave Neve]

Hello

I have a problem which has got worse lately.

My templates refuse to open, whether it's the actual template (.dot) or a
document being created from a templat (.doc)

(However, docs once created from the templates are ok. In other words, it is
at the moment of creating a new document from a template)

The Norton Virus auto protect systems is triggered and Word opens, but the
new doc doesn't appear after the anti -virus stops working.

I've tried disabling the anti virus but much to my surprise, the auto
protect still was triggered.

Any ideas please?

Thanks in advance

Dave Neve

 

[Graham Mayor]

It is the Office plug-in that needs to be disabled. Not the anti-virus
software.

With some versions of the Norton product it may be necessary to unregister
the calling DLL by running the following command line from Windows > Start >
Run

regsvr32 /u "c:\program files\norton antivirus\officeav.dll"
or
regsvr32 /u "c:\program files\norton systemworks\norton
antivirus\officeav.dll"

--
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Graham Mayor - Word MVP

My web site www.gmayor.com

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[Dave Neve]

Hi Graham

Sorry but I don't follow.

What plug-in and how do I disable it?

Thanks

 

[Dave Neve]

Hi

I've managed to find how to uninstall the plug-in and everything works a
treat.

Thanks