Templates and Add-ins Question

[Thomas M.]

Word 2000 and 2003

I am helping a co-worker with a trouble ticket opened up by one of our
customers. The customer is having problems with Word documents taking about
10 minutes to open. The customer tells us that if they go to Tools >
Templates and Add-ins, there is a path name in the Document Template field.
The problem, according to the customer, is that the path name refers to a
server name that no longer exists. The documents still exist, but because
their server was upgraded and the new server was given a different name, the
old server name no longer exists.

The template that the customer put out on the server was Normal.dot, so the
errant path name is contained in all of the documents that were created and
saved to the old server. Now when they open a document they have to go to
Tools > Templates and Add-ins and change the path name in the Document
Template field.

BTW, this apparently was all setup several years ago, before I was hired. I
would have advised them not to set it up this way pretty much for this exact
reason!

The customer is now wondering if there is an automated way to change the
Document Template field in all the old documents. I don't have much
experience with this particular feature of Word, so I thought I would pose
the question in this forum.

Any ideas?

--Tom

 

[Charles Kenyon]

See http://support.microsoft.com/?kbid=830561 "Documents that
have attached templates take a long time to open in Word 2002 and
in Word 2003".

Note, all documents have attached templates.

--
Charles Kenyon

Word New User FAQ & Web Directory: http://addbalance.com/word

Intermediate User's Guide to Microsoft Word (supplemented version of
Microsoft's Legal Users' Guide) http://addbalance.com/usersguide




--------- --------- --------- --------- --------- ---------
This message is posted to a newsgroup. Please post replies
and questions to the newsgroup so that others can learn
from my ignorance and your wisdom.