tcp/ip settings

[jules]

Can anyone help? ive just installed broadband but getting
error message 769 the specified destination is not
reachable(connecting through WAN miniport pppoe) Ive
contacted wanadoo but they say its my pc tcp/ip settings
which need updating or ammending and they cannot help.
Its driving me mad now so help anyone?

 

[Chuck]

Can anyone help? ive just installed broadband but getting
error message 769 the specified destination is not
reachable(connecting through WAN miniport pppoe) Ive
contacted wanadoo but they say its my pc tcp/ip settings
which need updating or ammending and they cannot help.
Its driving me mad now so help anyone?

Jules,

Are you getting this message after connecting to the internet?

Do you get it when making the connection, or when opening your browser?

This could be a MTU setting problem, if it's PPPoE.
http://www.dslreports.com/tweaks/MTU
http://www.annoyances.org/exec/show/article04-107
http://www.mynetwatchman.com/kb/adsl/pppoemtu.htm

If MTU isn't the problem, provide ipconfig information for you computer, after
connecting to the internet.
Start - Run - "cmd". Type "ipconfig /all >c:\ipconfig.txt" into the command
window - Open c:\ipconfig.txt in Notepad, copy and paste into your next post.
Identify operating system (by name and version) with each ipconfig listing.

From a command window:
1) Ping www.yahoo.com.
2) Ping 66.94.230.33.
Report success / exact text of error messages.

From your browser:
3) Browse www.yahoo.com.
4) Browse 66.94.230.33.
Report success / exact text of error messages.

Cheers,
Chuck
Paranoia comes from experience - and is not necessarily a bad thing.

 

[jules]

Jules,

Are you getting this message after connecting to the internet?

Do you get it when making the connection, or when opening your browser?

This could be a MTU setting problem, if it's PPPoE.
http://www.dslreports.com/tweaks/MTU
http://www.annoyances.org/exec/show/article04-107
http://www.mynetwatchman.com/kb/adsl/pppoemtu.htm

If MTU isn't the problem, provide ipconfig information for you computer, after
connecting to the internet.
Start - Run - "cmd". Type "ipconfig /all >c:\ipconfig.txt" into the command
window - Open c:\ipconfig.txt in Notepad, copy and paste into your next post.
Identify operating system (by name and version) with each ipconfig listing.

From a command window:
1) Ping www.yahoo.com.
2) Ping 66.94.230.33.
Report success / exact text of error messages.

From your browser:
3) Browse www.yahoo.com.
4) Browse 66.94.230.33.
Report success / exact text of error messages.

Cheers,
Chuck
Paranoia comes from experience - and is not necessarily a bad thing.

Hi Chuck,
have done as you suggested and its not the MTU thing.
The message comes up when i try and connect to broadband. I havnt
actually connected to it yet at all. Still using plain old dial up.
Do you still need the other stuff from the command window that you
suggested?
Thanks for trying to help. Had just about given up
Jules

 

[Chuck]

Hi Chuck,
have done as you suggested and its not the MTU thing.
The message comes up when i try and connect to broadband. I havnt
actually connected to it yet at all. Still using plain old dial up.
Do you still need the other stuff from the command window that you
suggested?
Thanks for trying to help. Had just about given up
Jules

Jules,

If you still have a problem, it's worth investigating. The other stuff should
help identify the problem.

Cheers,
Chuck
Paranoia comes from experience - and is not necessarily a bad thing.

 

[Chuck]

Hi Chuck,
have done as you suggested and its not the MTU thing.
The message comes up when i try and connect to broadband. I havnt
actually connected to it yet at all. Still using plain old dial up.
Do you still need the other stuff from the command window that you
suggested?
Thanks for trying to help. Had just about given up
Jules

Jules,

If you still have a problem, it's worth investigating. The other stuff should
help identify the problem.

Dialup sucks. I sure hope you're not paying for broadband if you can't use it.
The ILECs don't deserve money they don't work for. #-{

Cheers,
Chuck
Paranoia comes from experience - and is not necessarily a bad thing.

 

[jules]

Jules,

If you still have a problem, it's worth investigating. The other stuff should
help identify the problem.

Dialup sucks. I sure hope you're not paying for broadband if you can't use it.
The ILECs don't deserve money they don't work for. #-{

Cheers,
Chuck
Paranoia comes from experience - and is not necessarily a bad thing.

Hi Chuck,
here are my configurations. Hope these help cos i havnt got a clue
what they all mean. Unfortunately iam paying for broadband even though
cant get it to work so fingers crossed eh? I did the yahoo ping too
but dont know if thats any good seeing as iam using dial up at the mo.

Windows IP configuration
Host name :binney –rtirp91d
Primary DnS suffix :
Node Type :unknown
IP Routing Enabled :No
Wins Proxy Enabled :No


PPP adapter Anytime 13.04.2004:

Connection-Specific DNS Suffix:
Description :WAN (PPP/SLIP)Interface
Physical Address : 00-53-45-00-00-00
Dhcp Enabled :No
IP Address :81.78.54.127
Subnet Mask : 255.255.255.255
Default Gateway : 81.78.54.127
DNS Servers : 195.92.195.94
195.92.195.95
Netbios over tcpip :disabled

 

[Chuck]

Hi Chuck,
here are my configurations. Hope these help cos i havnt got a clue
what they all mean. Unfortunately iam paying for broadband even though
cant get it to work so fingers crossed eh? I did the yahoo ping too
but dont know if thats any good seeing as iam using dial up at the mo.

Windows IP configuration
Host name :binney –rtirp91d
Primary DnS suffix :
Node Type :unknown
IP Routing Enabled :No
Wins Proxy Enabled :No


PPP adapter Anytime 13.04.2004:

Connection-Specific DNS Suffix:
Description :WAN (PPP/SLIP)Interface
Physical Address : 00-53-45-00-00-00
Dhcp Enabled :No
IP Address :81.78.54.127
Subnet Mask : 255.255.255.255
Default Gateway : 81.78.54.127
DNS Servers : 195.92.195.94
195.92.195.95
Netbios over tcpip :disabled

Jules,

As you suggested above, the yahoo pings (and everything else) is not terribly
useful except when performed under the problematic broadband configuration.

Also, I'm not sure if you're having a problem executing
"ipconfig /all >c:\ipconfig.txt"
as it appears that you're typing the output from ipconfig by hand. You should
be able to copy and paste the contents of c:\ipconfig.txt into your posts.

Please repeat the ipconfig and yahoo diagnoses when configured for and connected
to broadband, then post the results. That should provide clues what to check
next.

Be patient and persistent, and we may sort this.

Cheers,
Chuck
Paranoia comes from experience - and is not necessarily a bad thing.

 

[jules]

Jules,

As you suggested above, the yahoo pings (and everything else) is not terribly
useful except when performed under the problematic broadband configuration.

Also, I'm not sure if you're having a problem executing
"ipconfig /all >c:\ipconfig.txt"
as it appears that you're typing the output from ipconfig by hand. You should
be able to copy and paste the contents of c:\ipconfig.txt into your posts.

Please repeat the ipconfig and yahoo diagnoses when configured for and connected
to broadband, then post the results. That should provide clues what to check
next.

Be patient and persistent, and we may sort this.

Cheers,
Chuck
Paranoia comes from experience - and is not necessarily a bad thing.

Hi Chuck,
have managed finally to get the results. I cannot connect to broadband
at all as the error 769 comes up whenever trying to connect so cannot
give you the configurations when connected. Is this any help?
Windows IP Configuration



Host Name . . . . . . . . . . . . : binney-rtirp91d

Primary Dns Suffix . . . . . . . :

Node Type . . . . . . . . . . . . : Unknown

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No



PPP adapter freeserve:



Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : WAN (PPP/SLIP) Interface

Physical Address. . . . . . . . . : 00-53-45-00-00-00

Dhcp Enabled. . . . . . . . . . . : No

IP Address. . . . . . . . . . . . : 62.137.62.206

Subnet Mask . . . . . . . . . . . : 255.255.255.255

Default Gateway . . . . . . . . . : 62.137.62.206

DNS Servers . . . . . . . . . . . : 195.92.195.94

195.92.195.95

NetBIOS over Tcpip. . . . . . . . : Disabled

 

[Chuck]

Hi Chuck,
have managed finally to get the results. I cannot connect to broadband
at all as the error 769 comes up whenever trying to connect so cannot
give you the configurations when connected. Is this any help?

Jules,

Is that IPConfig produced just after you got the 769?

See if this looks useful:
http://www.modemsite.com/56k/duns769.asp

Cheers,
Chuck
Paranoia comes from experience - and is not necessarily a bad thing.