Task Request Forms have no accept / decline buttons

[Guest]

When users send a task request form (Outlook XP, Exchange Server 2000) to
external recipients, there are no accept/decline buttons on the form when the
recipient opens the task request. Consequently the task can't be added to
the assignee's task list or reported upon with updates. The receiving end is
not running Exchange Server, but are running Outlook 2003.

Any ideas how to get these forms to work?

Thanks...

 

[Sue Mosher [MVP-Outlook]]

You need to make sure that the recipients' email addresses are marked for
rich-text. Double-click each address. See
http://www.outlookcode.com/d/sendform.htm for more information.

 

[Guest]

That did the trick. Thanks so much.

It got me looking at the Exchange Server config as well and I found where I
could set the default protocol behavior for the whole server, too. For now,
I opted to control it on a user-by-user basis, though.