System wrecked - where to go for help ?

[Misterfyer]

Following what I think was a virus attack (something with "Zlob" in its name)
I have lost the use of crucial utilities - can't access them. System Restore
in non-functional; Windows Explorer only displays 'My Documents' - no access
to C drive generally; numerous icons were wiped from the pulpit; I get error
messages from Internet Explorer at 30 second intervals, etc., etc. 'Last
Known Good Config' doesn't get me anywhere and attempts to reload XP from the
CD fail.
Where can I get help?
Thanks for charitable replies.

 

[peter]

At this stage of the game it is best to format the drive and reinstall
everything.
Hopefully you have backed up you work faithfully

When your system starts enter the BIOS normally by pressing the Delete key
and set the CD as the 1st boot device...then insert the XP CD
and reboot. Watch for the message "press any key to boot off CD".....press
any key
and it should boot off the CD at which point you should do a new
installation.
Watch for the option to format the HD before the install and pick the option
to format.

The above works on most systems.. exceptions being machines from Dell/HP/???
with preinstalled versions of XP and only
"recovery" CD's or partition on the HD,in which case you will need to read
the manual that came with the system.

peter

 

[Leonard Grey]

Zlob and its partners-in-crime are insidious. You have two choices:

1- Show the computer to a professional geek service.

2- Wipe your hard drive and reinstall everything. (That's what the geek
service may do anyway.)