System Restore Problem

[Steve]

I removed a virus from a friends computer and then just looked at a few
other things to make sure everthing was OK (removed spyware, disk cleanup,
defragment) everything went well except I thought the defrag was
exceptionally slow. Anyways now when its booted it works for 1-2 minutes
and reboots. It will boot up no problem in safe mode so I am thinking there
is also a driver issue. I wanted to try a system restore just to see if
that would fix things or at least get it stable enough to fix it.
Unfortunately, system restore has been disabled nor can I enable it while is
safe mode(can't try it in regular mode as it shuts down to fast) not that it
would help now. I am also doubting that booting into the last known good
configuration will help either. I guess I am asking for any advice/help
with this. I am also wondering how the system restore could be disabled as
it would be beyond the users in this family to know where to go to
enable/disable it or to be accidentally there either and disable it. Thanks
in advance.

 

[Bert Kinney]

Hi Steve,

This problem is virus related. The virus most likely disabled System
Restore.
Use the article below to clean up the system. Then we will deal with
SR.
Cleaning a Pest-Infested Computer
http://rgharper.mvps.org/cleanit.htm

 

[Steve]

Thanks I will try this.

Hi Steve,

This problem is virus related. The virus most likely disabled System
Restore.
Use the article below to clean up the system. Then we will deal with SR.
Cleaning a Pest-Infested Computer
http://rgharper.mvps.org/cleanit.htm