System Restore Not Working

[rfbeck]

In Win XP SP3, when I try to use system restore I get and error message:
"system restore application has encountered a problem and needs to close. We
are sorry for the inconvenience". With the customary option to send an error
report to Microsoft. Any ideas on a solution?
Thanks.
Robert

 

[Rey Santos]

Troubleshooting steps for issues when you try to use the System Restore tool
in Windows XP
http://support.microsoft.com/kb/q302796/

If that won't solve the problem try these:
You'll need your XP cd to proceed.
Navigate to C:\WINDOWS\system32\Restore folder and rename rstrui.exe
to rstrui.xxx.
1. Go to Start > Run and type "cmd", press enter
2. In the DOS window type "CD C:\" ,press enter
3. Insert the Windows XP disk in the CD drive.
4. At C:\ prompt type "sfc/scannow",press enter

This process compares the original files from the CD and replaces any
corrupt files on your computer. Try System Restore

If still won't work the next step would be to reinstall System Restore. The
only downside of this is that all restore points will be purged in the
process.

How to reinstall System Restore in Windows XP
http://bertk.mvps.org/html/reinstall.html

 

[Gerry]

Posting a copy of the Error Report from Event Viewer might be helpful.

You can access Event Viewer by selecting Start, Control Panel,
Administrative Tools, and Event Viewer. When researching the meaning
of the error, information regarding Event ID, Source and Description
are important.

A tip for posting copies of Error Reports! Run Event Viewer and double
click on the error you want to copy. In the window, which appears is a
button resembling two pages. Click the button and close Event
Viewer.Now start your message (email) and do a paste into the body of
the message. Make sure this is the first paste after exiting from
Event Viewer.

http://bertk.mvps.org/


--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

 

[rfbeck]

Okay Gerry here it is:
Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Date: 7/31/2008
Time: 06:42:56
User: N/A
Computer: MRHAPPY
Description:
Faulting application rstrui.exe, version 5.1.2600.5512, faulting module
srrstr.dll, version 5.1.2600.5512, fault address 0x00009836.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 72 73 74 ure rst
0018: 72 75 69 2e 65 78 65 20 rui.exe
0020: 35 2e 31 2e 32 36 30 30 5.1.2600
0028: 2e 35 35 31 32 20 69 6e .5512 in
0030: 20 73 72 72 73 74 72 2e srrstr.
0038: 64 6c 6c 20 35 2e 31 2e dll 5.1.
0040: 32 36 30 30 2e 35 35 31 2600.551
0048: 32 20 61 74 20 6f 66 66 2 at off
0050: 73 65 74 20 30 30 30 30 set 0000
0058: 39 38 33 36 0d 0a 9836..
Does any of that help? Thanks.
_______
Robert

 

[Gerry]

Robert

Try reinstalling System restore:
http://bertk.mvps.org/html/reinstall.html

If you have cause to post a further Error Report the bit beginning " For
more information" is not needed.

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

 

[rfbeck]

Gerry,
Will reinstalling system restore hose my previous restore points?

Robert

 

[Gerry]

Robert

That's what it says in the link I posted. What use are they if System
Restore is not working?

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

 

[baday]

Rfbeck: I have the identical problem and error with system restore. I couldn't reinstall system restore as outlined in the links. Did you get a resolution?

 

[baday]

Identical System Restore Problem as Rfbeck

What to do if reinstallation of system restore fails. I have uninstalled SP3, and reinstalled using SP2 files - didn't work. Reinstalled SP3 didn't work.

I have can dual boot with XP since I have had to manually revive my registry in the past. That isn't going to do me much good right now since I wipe out almost all previous restore points - base on a recommedation to clean the disk.