"System Information" is Missing from Accessories in XP Pro SP2

[Guest]

This is strange .. when I try to open System Information in
Programs-Accessories- System Tools-I get the Help and Support Centre. Any
clues or advice would be most sincerely appreciated. With thanks.

 

[Guest]

Hello Wesley: Thanks very much for your very thorough explanation. The
Index.dat file is missing. However, I could not find your attached zip file.
So, I proceeded to the URL site you suggested, but there seems to be
something wrong with the commands he gives. No fix. I would very much like to
try it using the zip file. I apologize if somehow I missed seeing it attached
to your response. Thank you

The index.dat file may be missing from >>
C:\WINDOWS\PCHealth\HelpCtr\OfflineCache
or
%windir%\PCHealth\HelpCtr\OfflineCache if Windows is not on C:\

First. Set Hidden files and folders to display.

Start | Settings | Control Panel | Folder Options | View tab
Check:
Display the contents of system folders
Show hidden files and folders
UNCheck:
Hide protected operating system files
Click Apply | Click OK

[[Hidden files and folders will appear dimmed to indicate they are not
typical items.]]

Second. Paste this in the Start | Run box...

%windir%\PCHealth\HelpCtr\OfflineCache

Click OK.

Look for a file called index.dat. Is one there?

If not, save the attached zip file and unzip it to ...

%windir%\PCHealth\HelpCtr\OfflineCache

The zip file contains the appropriate index.dat file.

Move index.zip to
%windir%\PCHealth\HelpCtr\OfflineCache
that way the next time you delete the index.dat you
can unzip index.zip again.

If you do not trust this, get the index.dat from a friends machine.

According to Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]...

Rebuilding the help center recreates the index.dat.

Reinstalling Help and Support Center in Windows XP
http://windowsxp.mvps.org/rebuildhelp.htm

--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In

This is strange .. when I try to open System Information in
Programs-Accessories- System Tools-I get the Help and Support Centre. Any
clues or advice would be most sincerely appreciated. With thanks

 

[Wesley Vogel]

Hi Alan,

Oops. I should have checked earlier. You're using CDO not a newsreader, so
you cannot see any attachments.

E-mail me (e-mail address removed) remove the 123.

I'll send you the file.

--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In

Hello Wesley: Thanks very much for your very thorough explanation. The
Index.dat file is missing. However, I could not find your attached zip
file. So, I proceeded to the URL site you suggested, but there seems to be
something wrong with the commands he gives. No fix. I would very much
like to try it using the zip file. I apologize if somehow I missed seeing
it attached to your response. Thank you

The index.dat file may be missing from >>
C:\WINDOWS\PCHealth\HelpCtr\OfflineCache
or
%windir%\PCHealth\HelpCtr\OfflineCache if Windows is not on C:\

First. Set Hidden files and folders to display.

Start | Settings | Control Panel | Folder Options | View tab
Check:
Display the contents of system folders
Show hidden files and folders
UNCheck:
Hide protected operating system files
Click Apply | Click OK

[[Hidden files and folders will appear dimmed to indicate they are not
typical items.]]

Second. Paste this in the Start | Run box...

%windir%\PCHealth\HelpCtr\OfflineCache

Click OK.

Look for a file called index.dat. Is one there?

If not, save the attached zip file and unzip it to ...

%windir%\PCHealth\HelpCtr\OfflineCache

The zip file contains the appropriate index.dat file.

Move index.zip to
%windir%\PCHealth\HelpCtr\OfflineCache
that way the next time you delete the index.dat you
can unzip index.zip again.

If you do not trust this, get the index.dat from a friends machine.

According to Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]...

Rebuilding the help center recreates the index.dat.

Reinstalling Help and Support Center in Windows XP
http://windowsxp.mvps.org/rebuildhelp.htm

--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In

This is strange .. when I try to open System Information in
Programs-Accessories- System Tools-I get the Help and Support Centre.
Any clues or advice would be most sincerely appreciated. With thanks

 

[Guest]

Hi Wesley: Outstanding! It worked perfectly! I never would have figured it
out myself. Great to have Sys Info back. Thanks very much.
Alan

Hi Alan,

Oops. I should have checked earlier. You're using CDO not a newsreader, so
you cannot see any attachments.

E-mail me (e-mail address removed) remove the 123.

I'll send you the file.

--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In

Hello Wesley: Thanks very much for your very thorough explanation. The
Index.dat file is missing. However, I could not find your attached zip
file. So, I proceeded to the URL site you suggested, but there seems to be
something wrong with the commands he gives. No fix. I would very much
like to try it using the zip file. I apologize if somehow I missed seeing
it attached to your response. Thank you

The index.dat file may be missing from >>
C:\WINDOWS\PCHealth\HelpCtr\OfflineCache
or
%windir%\PCHealth\HelpCtr\OfflineCache if Windows is not on C:\

First. Set Hidden files and folders to display.

Start | Settings | Control Panel | Folder Options | View tab
Check:
Display the contents of system folders
Show hidden files and folders
UNCheck:
Hide protected operating system files
Click Apply | Click OK

[[Hidden files and folders will appear dimmed to indicate they are not
typical items.]]

Second. Paste this in the Start | Run box...

%windir%\PCHealth\HelpCtr\OfflineCache

Click OK.

Look for a file called index.dat. Is one there?

If not, save the attached zip file and unzip it to ...

%windir%\PCHealth\HelpCtr\OfflineCache

The zip file contains the appropriate index.dat file.

Move index.zip to
%windir%\PCHealth\HelpCtr\OfflineCache
that way the next time you delete the index.dat you
can unzip index.zip again.

If you do not trust this, get the index.dat from a friends machine.

According to Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]...

Rebuilding the help center recreates the index.dat.

Reinstalling Help and Support Center in Windows XP
http://windowsxp.mvps.org/rebuildhelp.htm

--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In Alan <[email protected]> hunted and pecked:
This is strange .. when I try to open System Information in
Programs-Accessories- System Tools-I get the Help and Support Centre.
Any clues or advice would be most sincerely appreciated. With thanks

 

[Wesley Vogel]

Keep having fun, Alan.

--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In

Hi Wesley: Outstanding! It worked perfectly! I never would have figured it
out myself. Great to have Sys Info back. Thanks very much.
Alan

Hi Alan,

Oops. I should have checked earlier. You're using CDO not a
newsreader, so you cannot see any attachments.

E-mail me (e-mail address removed) remove the 123.

I'll send you the file.

--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In

Hello Wesley: Thanks very much for your very thorough explanation. The
Index.dat file is missing. However, I could not find your attached zip
file. So, I proceeded to the URL site you suggested, but there seems to
be something wrong with the commands he gives. No fix. I would very much
like to try it using the zip file. I apologize if somehow I missed
seeing it attached to your response. Thank you

:

The index.dat file may be missing from >>
C:\WINDOWS\PCHealth\HelpCtr\OfflineCache
or
%windir%\PCHealth\HelpCtr\OfflineCache if Windows is not on C:\

First. Set Hidden files and folders to display.

Start | Settings | Control Panel | Folder Options | View tab
Check:
Display the contents of system folders
Show hidden files and folders
UNCheck:
Hide protected operating system files
Click Apply | Click OK

[[Hidden files and folders will appear dimmed to indicate they are not
typical items.]]

Second. Paste this in the Start | Run box...

%windir%\PCHealth\HelpCtr\OfflineCache

Click OK.

Look for a file called index.dat. Is one there?

If not, save the attached zip file and unzip it to ...

%windir%\PCHealth\HelpCtr\OfflineCache

The zip file contains the appropriate index.dat file.

Move index.zip to
%windir%\PCHealth\HelpCtr\OfflineCache
that way the next time you delete the index.dat you
can unzip index.zip again.

If you do not trust this, get the index.dat from a friends machine.

According to Ramesh Srinivasan, Microsoft MVP [Windows XP
Shell/User]...

Rebuilding the help center recreates the index.dat.

Reinstalling Help and Support Center in Windows XP
http://windowsxp.mvps.org/rebuildhelp.htm

--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In Alan <[email protected]> hunted and pecked:
This is strange .. when I try to open System Information in
Programs-Accessories- System Tools-I get the Help and Support Centre.
Any clues or advice would be most sincerely appreciated. With thanks