System crashes while printing

[Guest]

Canon S820, Windows XP on PC. I have updated drivers on printer, and
installed new bios, yet entire system crashes and reboots usually on third
page. Can be either photos or documents. Using Adobe Photoshop Elements 4.0
and Word with Microsoft Works Suite 2004. Help!

 

[Cari \(MS-MVP\)]

Is there any Event log that would help us to diagnose the problem....
(Control Panel, Admin Tools, Event Viewer?

 

[Guest]

Hi Cari: Yes, event log is as follows:
"The computer has rebooted from a bugcheck. The bugcheck was: 0x1000000a
(0x00000016, 0x0000001c, 0x00000000, 0x804e1745). A dump was saved in:
C:\WINDOWS\Minidump\Mini102405-02.dmp"

It's all Greek to me!

Chris

 

[Alan Morris [MSFT]]

IRQL_NOT_LESS_OR_EQUAL (0xA)
PARAMETERS
1 - memory referenced
2 - IRQL
3 - value 0 = read operation, 1 = write operation
4 - address which referenced memory

DESCRIPTION
An attempt was made to access a pageable (or completely invalid) address at
an
interrupt request level (IRQL) that is too high. This is usually
caused by drivers using improper addresses


If this printer uses version 2, kernel mode print drivers, this would be the
problem. If the device is connected over usb this could also be the
problem.

look for a file in system32. ntsd.exe

open a command window and use this utility to open the mini dump

c:\windows\system32\ntsd -z C:\WINDOWS\Minidump\Mini102405-02.dmp

type k at the prompt. The faulting driver is usually in the first few lines
of the stack trace.

It may still all be greek

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

 

[Guest]

Hi Alan:

I have gone as far as the command window in ntsd.exe (which is symbolic
debugger for Windows 2000).

Last line reads ntsd: exiting - press enter ---

how do I enter your c:windows... etc. instructions?

Chris


--
Chris

IRQL_NOT_LESS_OR_EQUAL (0xA)
PARAMETERS
1 - memory referenced
2 - IRQL
3 - value 0 = read operation, 1 = write operation
4 - address which referenced memory

DESCRIPTION
An attempt was made to access a pageable (or completely invalid) address at
an
interrupt request level (IRQL) that is too high. This is usually
caused by drivers using improper addresses


If this printer uses version 2, kernel mode print drivers, this would be the
problem. If the device is connected over usb this could also be the
problem.

look for a file in system32. ntsd.exe

open a command window and use this utility to open the mini dump

c:\windows\system32\ntsd -z C:\WINDOWS\Minidump\Mini102405-02.dmp

type k at the prompt. The faulting driver is usually in the first few lines
of the stack trace.

It may still all be greek

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.