Symantec WinFax Pro outlook 2003

[jzabrams]

This is a problem that I have seen throughout our client base. This has been
happening for about 2 weeks and none of these clients are using Symantec
anything. I am hoping that a resolution will be included with a future update
for Microsoft Office. I do have a feeling that this issue is related to an
update because clients began to report this issue about the same time.
Interestingly, I received a similarmessageafter anOutlookcrash just
before clients reported.

Trying to identify a common factor amongst my clients that are
experiencing this issue - How many of you have the Google and/or Yahoo
dekstop search engine installed?

 

[jzabrams]

Curious, because not everybody here in my office seems to be affected,
though some definitely are...

How many of you have the Google and/or Yahoo Desktop search engines
installed?

Thanks, -JZ

 

[Ken Slovak - [MVP - Outlook]]

It's not really an Outlook only problem. It happens after some crash or set
of crashes but the diagnostics are coming from another group at MS. Whether
or not the crashes are new is one thing, the faulty diagnosis is another.

I have every update here for Outlook 2003 on my main workstation and the
only time I personally have seen this was after crashing testing a problem
addin a client wanted me to debug. Other than that I haven't seen it. So the
first thing that MS needs to determine is what's causing the crashes to
begin with and fix that where ever it is (it could be Word or IE crashing
Outlook for example, Outlook uses libraries from both or even from OE). Then
there's the matter of the faulty diagnostics display.

 

[Ken Slovak - [MVP - Outlook]]

Neither is installed here but I've only seen the crash once.

 

[Brian Tillman]

New Dell computer (received 12/14/2006) with Office and Google desktop
preloaded plus the IE7 upgrade. At startup all MS updates were added.
I have had this issue of freeze up and the "winfax pro" message. In
my setup this doesn't happen until I have my fairly large contact
folder (1000 names or so)loaded into the default folder. I can load
in another folder without problem. Outlook behaves "normally" but as
I load contacts it begins to use additional CPU time... up to a
constant 50% with my 1000 or so contacts. That is when I get the
winfax pro message.

Make sure there's no trial Symantec software installed, as is Dell's wont.

 

[Ken Slovak - [MVP - Outlook]]

Hi Brian,

There may be Symantec software, which could be related, but in most of the
cases I'm aware there's no Symantec software installed at all. That's
certainly the case here, although I've only had that crash and WinFax report
once.

My MS contacts haven't heard anything back yet on this problem, I pinged
them again yesterday to remind them about it. MS and the surrounding area
were without power for days and many offices at MS were flooded, so things
aren't really normal there though plus the holidays are coming up so people
are out. We'll just have to wait for a resolution from MS I guess.

 

[paxxie]

well, what I have noticed... some of the spam messages seem to trigger
this error

when I connect to my webmail and delete all my spam messages, I can
download my mail with outlook again


Claudia



GandalfPJ - G.O.A.T. (Guy Of All Trades Guy Of All Trades) a écrit :