D
Dany
I have realy read trough all possible posts in Newsgroups and
Helpcenters. But something similar to my issue I coudn't find. Let me
explain what my issue is.
Coroporate Enterprise Environment:
----------------------------------
All Clients running Windows XP Pro SP1
I enable on a few clients the ability to use Remote Desktop and Remote
Assistance. I did eleminate the issue with the SessMgr which did
prevent me to make an offer of Remote Assistance. I am able to
conntect to all clients using Remote Desktop. No issue within Remote
Desktop. I did check all registry settings and User Rights etc. No I
try to send an offer of Remote Assistance to one client. Or I try to
use a file to connect to the computer. All computers are using the
same domain and are in the same network. As far as I know all
components are running as thy should.
Now the behaviour of the Remote Assistance feature makes me going
cracy. If I send an offer of remote assistance using the Help and
Support Center, or I get from a specified client the created file by
mail and I excute the request for help and try to assist, the console
is never starting the Remote Assistance Process which I was able to
see once on a different network. The only thing happend is, it is
starting a automatically a Remote Desktop Session. All features
brought by Remote Assistance are just not recognized. The user never
gets a pop up and my display is never swiching to the take control
overview. It is just taking the desktop over and logs the user out as
Remote Desktop is ment to do it. I realy tryed to find out what I did
configure wrong or what else I missed. But I can't find it and need
your advice.
I appreciate your time and help.
Regards,
Dany
Helpcenters. But something similar to my issue I coudn't find. Let me
explain what my issue is.
Coroporate Enterprise Environment:
----------------------------------
All Clients running Windows XP Pro SP1
I enable on a few clients the ability to use Remote Desktop and Remote
Assistance. I did eleminate the issue with the SessMgr which did
prevent me to make an offer of Remote Assistance. I am able to
conntect to all clients using Remote Desktop. No issue within Remote
Desktop. I did check all registry settings and User Rights etc. No I
try to send an offer of Remote Assistance to one client. Or I try to
use a file to connect to the computer. All computers are using the
same domain and are in the same network. As far as I know all
components are running as thy should.
Now the behaviour of the Remote Assistance feature makes me going
cracy. If I send an offer of remote assistance using the Help and
Support Center, or I get from a specified client the created file by
mail and I excute the request for help and try to assist, the console
is never starting the Remote Assistance Process which I was able to
see once on a different network. The only thing happend is, it is
starting a automatically a Remote Desktop Session. All features
brought by Remote Assistance are just not recognized. The user never
gets a pop up and my display is never swiching to the take control
overview. It is just taking the desktop over and logs the user out as
Remote Desktop is ment to do it. I realy tryed to find out what I did
configure wrong or what else I missed. But I can't find it and need
your advice.
I appreciate your time and help.
Regards,
Dany