G
Guest
Trying to fix an elderly friends machine. At Boot, comes up with screen
saying that there was a problem and asks whether you want normal startup,
safe (w/ network or prompt) or revert to previous loaded config. If we try
to go to normal, desktop screen appears with mouse, but system stops loading
with no icons or startup button. Mouse moves, but systems locked
(alt-ctrl-del does not do anything). When trying to start in safe mode,
basically the same thing happens, just with black screen and Safe Mode noted
in corners.
It is a Dell and when I put the Dell restore CD in, it sees it for a moment
(CD appears wtih cursor) the stops there.
Where do I go from here???
Ray
saying that there was a problem and asks whether you want normal startup,
safe (w/ network or prompt) or revert to previous loaded config. If we try
to go to normal, desktop screen appears with mouse, but system stops loading
with no icons or startup button. Mouse moves, but systems locked
(alt-ctrl-del does not do anything). When trying to start in safe mode,
basically the same thing happens, just with black screen and Safe Mode noted
in corners.
It is a Dell and when I put the Dell restore CD in, it sees it for a moment
(CD appears wtih cursor) the stops there.
Where do I go from here???
Ray