Stop using VNC - how

[Milton Bliss]

We use VNC to help users across our WAN. Works fine but I'm thinking the new
XP Remote Desktop may be better. The problem is every time I try to login to
someones machine, it causes them to logoff. How do I share a desktop session
just like I can in VNC? That way I can see what the user sees.

 

[Huei Wang [MSFT]]

You can use Remote Assistance,

http://www.microsoft.com/windowsxp/pro/using/howto/gethelp/remoteassist/rafaq-general.asp

or remote control in Terminal Services

http://support.microsoft.com/default.aspx?scid=kb;en-us;232792

 

[Jeffrey Randow (MVP)]

Close...

Try this KB article:
http://support.microsoft.com/?kbid=279656

Jeffrey Randow (Windows Net. & Smart Display MVP)
(e-mail address removed)

Please post all responses to the newsgroups for the benefit
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Remote Networking Technology Support Site -
http://www.remotenetworktechnology.com
Windows XP Expert Zone - http://www.microsoft.com/windowsxp/expertzone

 

[Bill Sanderson]

One important detail to know in relation to the Remote Assistance feature:

In a domain, you can utilize "offer remote assistance" to allow admins to
offer remote assistance without the invitation process which is normally
required.

Use "offer remote assistance" as a search string in Help and Support to find
the relevant KB citations about how to enable this in your environment.