Stop the Virus Scan

[Guest]

I am using Word 2007 and Norton Internet Security 2008. Each time I open a
document Word runs a virus scan which delays opening the document. I have
read many other questions about the same issue.

I have tried:
- disabling the Microsoft plug- in. I checked in Norton and "Turn on
scanning for Microsoft Office documents" is not checked
- I have searched the computer for officeav.dll and also any file with the
extension .wll to unregister and they don't appear to be on my computer

Any other suggestions?
TIA

 

[Graham Mayor]

Have you ever had any other AV software on this PC?
The warning comes from the AV software. Word has no AV capability.

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Graham Mayor - Word MVP

My web site www.gmayor.com

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[Guest]

No. The laptop is only 3 months old and came installed with Norton Internet
Security 90 day trial which just expired and I installed Norton Internet
Security 2008. I know the issue isn't really a Word issue but I think some
other posters on here were able to solve the a similar problem with the
suggestions provided below. Unfortunately, none of those seemed to work for
me? Just wondering if there was another solution posted that I missed.

Thanks for any ideas!

 

[Graham Mayor]

The problem will be attributable to the Norton products. You will have to
take it up with them how to get rid of it. I suspect that you will have to
uninstall Norton, then check their web site for a utility to remove all
traces, reboot before reinstalling.

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Graham Mayor - Word MVP

My web site www.gmayor.com

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