Stop:0x0000007E

M

Marlene

After downloading XP SP1, I am getting the following error
code

Stop: 0x0000007E (0xc0000005, 0x000000, 0xF8920934,
0XF892064)

The system will not start in safe mode.

It will boot to the XP CD.

I am at a lose after getting to this point. I don't want
to do any more harm.

A great big thank you to anyone who can help me.
 
M

Michael Solomon \(MS-MVP Windows Shell/User\)

Assuming your system is set to boot from the CD-ROM drive and you have an
actual XP CD as opposed to a recovery CD, boot with the XP
CD in the drive and perform a repair install as outlined below. If the
system isn't set to boot from the CD or you are not sure, you need to enter
the system's BIOS. When you boot the system, the first screen usually has
instructions that if you wish to enter set press a specific key, when you
see that, do so. Then you will have to navigate to the boot sequence, if
the CD-ROM drive is not first line, set it first in the boot sequence. Save
your settings and exit with the XP CD in the drive. The system will reboot.

NOTE, while a repair install should leave your data files intact, if
something goes wrong during the repair install, you may be forced to start
over and do a clean install of XP. If you don't have your data backed up,
you would lose your data should that eventuality occur.

Boot from the CD. If your system is set to be able to boot from the CD, it
should detect the disk and give a brief message, during the boot up, if you
wish to boot from the CD press any key.

Once you have pressed a key, setup should begin. You will see a reference
asking if you need to load special drivers and another notice that if you
wish to begin the ASR (Automatic Recovery Console) depress F2. Just let
setup run past all of that. It will continue to load files and drivers.

Then it will bring you to a screen. Eventually, you will come to a screen
with the option to (1) setup Windows or (2) Repair Windows Installation
using the Recovery console.

The first option, to setup Windows is the one you want and requires you to
press enter. When asked, press F8 to accept the end user agreement. Setup
will then search for previous versions of Windows. Upon finding your
version, it will ask if you wish to Repair your current installation or
install fresh. Press R, that will run a repair installation. From there
on, follow the screens.

If you only have a recovery CD, your options are quite limited. You can
either purchase a retail version of XP will allow you to perform the above
among other tools and options it has or you can run your system recovery
routine with the Recovery CD which will likely wipe your drive, deleting all
files but will restore your setup to factory fresh condition.

The above should get you started again.

Once you've finished, while at the XP desktop, place the XP CD in the drive,
when the setup screen appears, select "Check System Compatibility." This
may give some clues as to what might be causing the problem. If it comes up
clean, make sure the drivers for all your hardware are up to date, check
device manufacturer websites for the latest drivers.

Before installing SP1, remove antivirus software, firewalls and any CD
burning software, all of which can cause problems during SP1 installation
and most of which need to be updated for SP1 if you don't already have the
latest versions.
 

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