Stop 0x0000001E Error

[Tim P]

I'm getting a stop 0x0000001E error on bootup. It started
yesterday after installing MSXLM4.0 SP2 and a DivX update,
and removing some HP DVD software.

The event log identified the error as:

The computer has rebooted from a bugcheck. The bugcheck
was: 0x0000001e (0xc0000005, 0x1174c085, 0x00000000,
0x1174c085). Microsoft Windows 2000 [v15.2195]. A dump was
saved in: C:\WINNT\Minidump\Mini051104-01.dmp.

The blue screen of death shows only:

STOP: 0x0000001E
(0xC0000005,0x1174C085,0x00000000,0c1174C085)
KMODE_EXCEPTION_NOT_HANDLED

The problem is I cannot remove any of the updates or
reinstall the HP DVD software because Windows Installer
does not work in SAFE mode.

Any ideas on what the error is and a fix?

 

[Jerold Schulman]

I'm getting a stop 0x0000001E error on bootup. It started
yesterday after installing MSXLM4.0 SP2 and a DivX update,
and removing some HP DVD software.

The event log identified the error as:

The computer has rebooted from a bugcheck. The bugcheck
was: 0x0000001e (0xc0000005, 0x1174c085, 0x00000000,
0x1174c085). Microsoft Windows 2000 [v15.2195]. A dump was
saved in: C:\WINNT\Minidump\Mini051104-01.dmp.

The blue screen of death shows only:

STOP: 0x0000001E
(0xC0000005,0x1174C085,0x00000000,0c1174C085)
KMODE_EXCEPTION_NOT_HANDLED

The problem is I cannot remove any of the updates or
reinstall the HP DVD software because Windows Installer
does not work in SAFE mode.

Any ideas on what the error is and a fix?

Here are the possibilities:

http://support.microsoft.com?kbid=154915 "Blue Screen on Reboot After Installing
Corel CD Creator 2.0"
http://support.microsoft.com?kbid=237468 "Windows 2000 May Display an Error
Message on a Blue Screen with Adaptec CD-R or CD-RW Software"
http://support.microsoft.com?kbid=257956 "Error Message Appears When You Restart
Windows After Installation of Nero CD-Recording Software"
http://support.microsoft.com?kbid=260830 "STOP 0x1E in Usbhub.sys with Surprise
Removal of Plug and Play USB Hub"
http://support.microsoft.com?kbid=261807 "DirectCD 3.01 Prevents Starting in
Safe Mode in Windows 2000"
http://support.microsoft.com?kbid=264959 "Redirector Does Not Inform Cache
Manager of Memory Extends"
http://support.microsoft.com?kbid=266169 "How to Troubleshoot Problems with
Standby Mode Hibernate Mode and Shutting Down Your Computer in Windows 2000"
http://support.microsoft.com?kbid=273632 "Access Violation in win32kDesktopAlloc
with Null Heap Pointer"
http://support.microsoft.com?kbid=275678 "How to Troubleshoot a STOP 0x0000001E
KMODE_EXCEPTION_NOT_HANDLED Error Message"
http://support.microsoft.com?kbid=285845 "STOP 0x0000001E Error in CDA1000.sys
Occurs with Adaptec AAA-133U2 RAID Controller"
http://support.microsoft.com?kbid=287524 "'Stop 0x0000001E' Error Message When
You Mount a Volume"
http://support.microsoft.com?kbid=288918 "'Stop 0x0000001e' Error Message After
You Install a UMAX Scanner"
http://support.microsoft.com?kbid=289001 "'STOP 0x0000001E' Error Message When
You Load Windows 2000 System Registry Hive"
http://support.microsoft.com?kbid=294728 "Error Message STOP 0x00000001e
KMODE_EXCEPTION_NOT_HANDLED in Win32k.sys"
http://support.microsoft.com?kbid=296895 "STOP 0x0000001E Error Message Appears
After You Install Sound Blaster LiveWare"
http://support.microsoft.com?kbid=297523 "Error Message Windows 2000 Could Not
Start Because of a Computer Disk Hardware Configuration Problem"
http://support.microsoft.com?kbid=300224 "'Stop 0x0000001E
KMODE_EXCEPTION_NOT_HANDLED' Error Message May Be Displayed When You Use the
Diskperf Utility"
http://support.microsoft.com?kbid=302971 "'Stop 0x1E' or 'Stop 0xc5' After You
Install Service Pack 2 and You Use Logitech Mouse Drivers"
http://support.microsoft.com?kbid=306119 "Stop 0x0000001E Loading Adobe Type
Manager Font Driver"
http://support.microsoft.com?kbid=317153 "Stop 0x0000001e or Stop 0x00000050
Error in Navap.sys When You Use Norton AutoProtect Feature"
http://support.microsoft.com?kbid=329703 "'STOP' Error Messages in Qafilter.sys
or Qsfilter.sys with Third-Party Quota Management Tool"
http://support.microsoft.com?kbid=330363 "A 'Stop 0x0000001E' Error Occurs in
the NetWare Redirector"
http://support.microsoft.com?kbid=811014 "'STOP 0x0000001E
KMODE_EXCEPTION_NOT_HANDLED in NTOSKRNL.EXE' Stop Error Message After You
Install PcAnywhere"
http://support.microsoft.com?kbid=817354 "Stop Error 0x1E Occurs on a Heavily
Loaded Server"
http://support.microsoft.com?kbid=817700 "You Receive a 'STOP 0x0000001E' Error
Message When You Quit a Program"
http://support.microsoft.com?kbid=819535 "'Stop 0x0000001e' error message when
you minimize or when you maximize a child window"
http://support.microsoft.com?kbid=819745 "'Stop 0x0000001E' error message when
you try to play music on a Windows 2000-based computer"
http://support.microsoft.com?kbid=822556 "System crashes when you unmount an
IEEE 1394 removable storage device"
http://support.microsoft.com?kbid=822563 "Computer Restarts Unexpectedly or You
Receive a 'STOP 0x0000001E' Error Message on a Blue Screen"
http://support.microsoft.com?kbid=831264 "Illegal Instruction Causes 'STOP
0x0000001E' Error Message"
http://support.microsoft.com?kbid=833763 "You receive a 0x0A Stop error or a
0x1E Stop error on a Windows 2000-based computer"
http://support.microsoft.com?kbid=834745 "You receive an '0x0000001E
[KMODE_EXCEPTION_NOT_HANDLED]' error message on a Windows 2000 Server that is
running Terminal Services"
http://support.microsoft.com?kbid=835312 "You receive a 'Stop 0x1E' error on a
Windows 2000-based computer"
http://support.microsoft.com?kbid=839429 "You receive a 'STOP 0x0000001E' error
message on a Windows 2000-based computer that is running Terminal Services"


Jerold Schulman
Windows: General MVP
JSI, Inc.
http://www.jsiinc.com

 

[Jason Hall [MSFT]]

--------------------

Sender: "Tim P" <[email protected]>
Subject: Stop 0x0000001E Error
Date: Wed, 12 May 2004 08:58:46 -0700

I'm getting a stop 0x0000001E error on bootup. It started
yesterday after installing MSXLM4.0 SP2 and a DivX update,
and removing some HP DVD software.

The event log identified the error as:

The computer has rebooted from a bugcheck. The bugcheck
was: 0x0000001e (0xc0000005, 0x1174c085, 0x00000000,
0x1174c085). Microsoft Windows 2000 [v15.2195]. A dump was
saved in: C:\WINNT\Minidump\Mini051104-01.dmp.

The blue screen of death shows only:

STOP: 0x0000001E
(0xC0000005,0x1174C085,0x00000000,0c1174C085)
KMODE_EXCEPTION_NOT_HANDLED

The problem is I cannot remove any of the updates or
reinstall the HP DVD software because Windows Installer
does not work in SAFE mode.

Any ideas on what the error is and a fix?

----------------------

Basically what you likely have is a driver that is acting up. The fact that
you can load up in safe mode lends evidence to this. I would start by
setting the print spooler to manual (this would let you know if any
printer-related drivers are to blame). Also, disable ALL 3rd party
software: Antivirus especially. Hardware drivers (sound, video, scsi,
whatever) are the next things I would look into.

--
~~ JASON HALL ~~
~ Performance Support Specialist,
~ Microsoft Enterprise Platforms Support
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