start menu bar stops responding

[Justin Jeffries]

I am having a severe problem which occurs every time I restart my computer.
If I restart the computer and log on, the start menu bar has no function or
access and every time I put my cursor over it there is just a an hour glass
that never becomes a pointer. I can't click anything on the start menu bar
including tray icons, quick launch icons, or the start button. I have to go
into safe mode and restore the system everytime. Once I restore it,
everything is fine, but as soon as I restart the computer again, I have the
same problem occuring. Please help.
Thanks, Justin

 

[roger]

Hi Justin,

I am having a severe problem which occurs every time I restart my computer.
If I restart the computer and log on, the start menu bar has no function or
access and every time I put my cursor over it there is just a an hour glass
that never becomes a pointer. I can't click anything on the start menu bar
including tray icons, quick launch icons, or the start button. I have to go
into safe mode and restore the system everytime. Once I restore it,
everything is fine, but as soon as I restart the computer again, I have the
same problem occuring. Please help.
Thanks, Justin

Have you performed a scan looking for malware using ad-aware and
spybot?

Try downloading, installing and updating the
spyware removers from the links below. Run both of them.

Ad-aware
http://www.lavasoftusa.com/support/download/

Spybot S&D
http://www.safer-networking.org/index.php?lang=en&page=download


Also try to perform a clean boot, so you can identify which program is
interfering with explorer:

308041 Resources for Troubleshooting Startup Problems in Windows XP
http://support.microsoft.com/?id=308041

310353 How to Perform a Clean Boot in Windows XP
http://support.microsoft.com/?id=310353

316434 HOW TO: Perform Advanced Clean-Boot Troubleshooting in Windows
XP
http://support.microsoft.com/?id=316434

310560 How to Troubleshoot By Using the Msconfig Utility in Windows XP
http://support.microsoft.com/?id=310560

Good luck

 

[Justin Jeffries]

Thank you for taking the time to look into my issue. I have performed scans
with ad-aware and spybot, but I will download the latest versions and do
that again. I haven't looked into clean boots but I will try that. Please
keep in contact with me because you are the only person who has helped me
with the issue. Thank you.
Justin

 

[roger]

Hi Justin.

You're welcome.
You might try going to the Control Panel in safe mode, to Internet
Options > Advanced options tab and check 'disable third-party browser
extensions.'

Good luck

 

[Justin Jeffries]

I will try all this, but I am now having another problem. My Roxio Easy
CD\DVD Creator 6 is not installed correctly, and every time I try to
uninstall, install, or repair it, a Windows Installer box pops up (not the
one that I commanded) and won't go away, and more of them keep coming up and
they just say Installing Roxio Easy CD Creator 6 and then it says it can't
find the file to install. But I don't want those Windows Installer boxes up,
they just keep popping up during the process of me trying to reinstall
roxio.

 

[roger]

Justin,

Go to regedit and locate the following key:
hkey_localmachine\software\microsoft\windows\current
version\installer. Try to find anything that matches up to your failed
roxio installation and delete it.

Also check this info:

http://support.microsoft.com/default.aspx?scid=kb;en-us;290301
Windows installer clean up utility

Windows Installer Fix (Line 94)
http://www.kellys-korner-xp.com/xp_tweaks.htm
Troubleshooting Windows Installer
http://www.kellys-korner-xp.com/xp_w.htm#xp_wininstaller

Good luck

 

[Justin Jeffries]

Thank you very much. Also every time I burn this particular DVD, it always
says "Roxio has encountered a problem and needs to close. We are sorry for
the inconvenience." How do I stop this??

 

[roger]

Hi,

Is the DVD a brand supported by your DVD burner?
IIRC, there exist different brands of DVD, DVD- DVD+ and so on, and
not all burners can deal with them.

HTH