stallation problems

[Guest]

Hello,

I've just re-installed XP Pro on my desktop and when I went to install
messenger 5.1 the msi says install complete but when I select the icon from
'all programs' it re-launches an install (or update?) which always returns
"failed to start because the application configuration is incorrect.
Reinstalling the application MAY fix this problem".

Needless to say I've uninstalled and reinstalled several times. I've added
it via add/remove windows components then removed it and tried the 5.1 msi.
All attampts fail. During the install process (in the beginning it displayed
several running process and said installing without stopping these apps may
require a reboot. I've tried with them running and rebooting and I've tried
will all of the stopped (this involved uninstalling NAV2006 but what the heh).

Not sure where to go from here, any assistance would be appreciated.

Thanks,
B. Rock.

 

[Jonathan Kay [MVP]]

Greetings,

Don't uninstall/reinstall. Instead, while it's installed, run the setup executable again,
you'll be prompted with options to Remove, Repair or Cancel. Click Repair. Then try again.

--
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger/Windows Live Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com
All posts unless otherwise specified are (c) 2006 Jonathan Kay.
You *must* contact me for redistribution rights.

 

[Guest]

Jonathan,

Thanks for the reply but I tried it several times before and again since
your reply, all to no avail. I am logged in as administrator. I checked the
registry and the AppID is correct but I did notice that the .NET DCom launch
with the /embedded option also fails (it to points to the default \Program
Files\Messenger\...

Everything looks good until I try to launch it and the configuration error
comes up. I have Symantec antivirus uninstalled, I unplug my network cable
and shutdown ZoneAlarm Pro prior to running the install and subsequent
attempt at launching. Based on the .reg files you provided for someone else
several days ago I double checked that no registry entries existed that were
turning off or forcing messenger to a nonoperational state but found no such
keys.

Any other suggestions?

 

[Guest]

Hi Jonathan,

I have the same problem. Would appreciate if you could help as it has caused
no end of frustration.

 

[Guest]

It's about time!

You must download and install the version of Messenger that is the same as
the one on your XP CD! My CD is a few years old and I downloaded and
installed version 4.7 and it ran immediately!

Now I can upgrade to 5.1

B. Rock.

 

[Guest]

OK,

I've narrowed it down to missing DLL's in
\Windows\WinSxS\x86....Networking...\
RTCDLL.dll and Dxmrtp.dll. There are "almost" duplicate folders one with
what I'm guessing is the previous version of the DLL and the second supposed
to contain the current DLL. In both these DLL's the folders are empty. I
copierd the "old" in the blank folders but it didn't work.

Jonathan, the event viewer mentions detection of MsgrFeat prior to erroring
out due to the missing DLL's if this helps.

Can I just download the DLL's from MS and copy them into the folders?

B. Rock

 

[Guest]

Jonathan,

Still no luck. I've played around 64 ways to Sunday on the re-install,
reboot or not etc. I even did a uninstall through add/remove components then
deleted the \Program Files\Messenger folder in it's entioreity THEN ran
Registry Mechanic to remove all the registry keys for messenger THEN
reinstalled everything and I get the same result EXCEPT when I do launch
Messenger it no longer does the configuration setup, it goes straight to the
"configuration incorrect" message. So I now know it is installed to the best
of my ability and apparently the systems too!

Lastly, I even removed (temporarily only) the older blank folders from the
WinSxS folder that were causing the earlier errors.

It's forth down and I'm to pooped to punt. Any suggestions?

Thanks,
B. Rock

 

[Guest]

Hi B. Rock,

I can get Windows Messenger 4.7 working. But as soon as I try to upgrade to
5.1 I get the same problem.

I am trying to upgrade by just running the msi executable. Is this how you
are upgrading or should I be trying something else?

 

[Guest]

Mitchvert,

I spoke to soon with regards to the upgrade. I to get the errors again when
I upgrade to 5.1. For the moment I'm staying with 4.7 since this is my home
PC and I really don't use messenger too much on it, it's my laptop where I
use it most while at client sites.

Perhaps we can still get help from Jonathan.

Jonathan, any thoughts?

Thanks,
B. Rock