SPORDER.dll

[Robert]

After I installed AntiSpyware and ran it, I was no longer
able to access the internet. Keep getting this message:
This appication has failed to start because SPORDER.dll
was not found. Re-installing the application may fix this
problem.

Any idea how to re-install this application?
Thank you, Robert

 

[jopa66]

Check to see if Webhancer is listed in the quarantine. if so, try to
restore. Although SPORDER.dll is a legitimate Windows file, it is used by
some malware. The following is taken from:

http://www.spyany.com/program/article_spy_rm_webHancer.html

If you've lost your Internet connectivity after removing the WebHancer
Customer Companion, the software was not uninstalled properly. To resolve
the problem, you'll need to reinstall the software and remove it properly.
Follow these steps:
1.. Download whCC_webhancer.exe to your computer.
2.. Double-click on whCC_webhancer.exe. By default, Customer Companion is
installed to \Program Files\webHancer, usually on C:\.
3.. Read the license agreement.
4.. Click Yes.
5.. When the installation is complete, restart your computer.
6.. Once your computer has restarted, go to Start / Settings / Control
Panel and double-click on the "Add/Remove Programs" icon.
7.. Select the program called "webHancer Customer Companion" and click the
Add/Remove button.
8.. Once the program has been uninstalled, restart your computer.
9.. Connect with the Internet and confirm that your programs are now
working properly.

hope this helps.

 

[Bill Sanderson]

That's an excellent suggestion. In addition, one of the following two
procedures will fix the networking issues, although reinstallation of any
legitimate application which installed sporder.dll will still be needed:

If you are on Windows XP SP2:

At a command prompt:

netsh winsock reset

Hit Enter, and restart the system

If you are on a previous version of windows (2000, XP pre-sp2)

http://support.microsoft.com/default.aspx?scid=kb;en-us;817571

 

[Jim Byrd]

Hi Robert - Since you didn't state your OS, a little supplemental info:

Sporder.dll is a legitimate Microsoft written DLL that is described as a
'WinSock2 reorder service provider' by Microsoft. It's used by a variety of
programs, including MSN Explorer, for example, as well as some malware. You
can try doing a Restore to before the MSSA install or you can try the
following - you may need to download these on a different computer and burn
them to a CD to take to the affected machine. LSP fix is the one that most
likely will repair this if possible:

Before you try to remove spyware using any spyware removal program, download
both a copy of LSPFIX here:

http://www.cexx.org/lspfix.htm

AND a copy of Winsockfix for W95, W98, and ME
http://www.tacktech.com/pub/winsockfix/WinsockFix.zip
Directions here: http://www.tacktech.com/display.cfm?ttid=257

or here for Win2k/XP http://files.webattack.com/localdl834/WinsockxpFix.exe
Info here: http://www.spychecker.com/program/winsockxpfix.html
Directions here: http://www.iup.edu/house/resnet/winfix.shtm

The process of removing certain malware may kill your internet connection.
If this should occur, these programs, LSPFIX and WINSOCKFIX, will enable you
to regain your connection.

NOTE: It is reported that in XP SP2, the Run command netsh winsock reset
will fix this problem without the need for these programs. (You can also
try this if you're on XP SP1. There has also been one, as yet unconfirmed,
report that this also works there.) Also, one MS technician suggested the
following sequence:

netsh int reset all
ipconfig /flushdns

See also: http://windowsxp.mvps.org/winsock.htm for additional XPSP2
info/approaches using the netsh command.

--
Please respond in the same thread.
Regards, Jim Byrd, MS-MVP



In

 

[Steve Dodson [MSFT]]

Can we try the following? I need some feedback as to what is working and
what is not in this instance.

* For XP - netsh winsock reset, followed by reinstallation of whatever
third party product installed SPORDER.DLL

* For Windows 2000 -
http://support.microsoft.com/default.aspx?scid=kb;en-us;817571 followed by
reinstallation of whatever third party product installed SPORDER.DLL

Let me know if those steps are working.

-steve


Steve Dodson [MSFT]
MCSE, CISSP
PSS Security

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