SP3 will not install but no error message

L

LewB

Well of course if you scan outside your OS and items are identified that
McAfee did not then McAfee is an inferior product. So what do you use to
remove the culprits?? I need some help regarding the recommendations. I
should download a program like AVG and find the bootable disc area and burn
to a CD?? Then what....place the bootable disc in CD tray so the computer
boots from it....and a scan will automatically run from that point??
 
G

glee

Apparently you didn't read my reply to the last post:

The bootable CD anti-virus I use is the Avira Rescue Disc...there are
others:
http://www.free-av.com/en/products/12/avira_antivir_rescue_system.html

These instructions should be read carefully before beginning:
Tutorial for Avira Rescue CD -
http://forum.avira.com/wbb/index.php?page=Thread&threadID=82163

Note there is also an Update button in the program, and if you are
connected online with a permanent broadband connection, it will be able
to update if you select it.

The configuration settings shown in the tutorial have Avira attempt to
repair infected files, and rename if not successful. This is generally
the best option, but I often run it with the 'protocol malware records
only' setting instead, so I can read the resulting log *without* having
fixed anything. That way, if a root kit has infected a critical system
file, I can determine where and how to find a clean replacement file,
and how to go about copying the good file after I do a cleaning by
re-running the Avira Rescue CD with the settings at 'repair or rename'.
Generally I will replace a file using the command line in Recovery
Console.

The Linux-based Avira CD sometimes has a problem running on some
laptops, due to driver issues.

If I slave the drive to another computer, I will run the AV from that
computer on the drive (Avira or Avast or MSE, depending on which system
I connect it to). I will also consider running the Protection Scan
online from OneCare, selecting the slave hard drive:
http://onecare.live.com/site/en-us/center/howsafe.htm

If doing all that is beyond what you feel comfortable doing, you should
find a competent computer repair technician who will follow these
procedures on your system.
 
L

LewB

Not Best Buy...Data Doctors a locally run computer outfit which is not to say
that they are any different than Best Buy. They prefer Spyweeper because
they claim McAfee takes up too much RAM.
Lew
 
P

PA Bear [MS MVP]

Was a McAfee free trial preinstalled on the computer when you bought it and
did Data Doctors remove it & install the Webroot app *after they sold it to
you* ??
 
L

LewB

Data Doctors did not build my computer. The person who put it together
retired a few years ago. I downloaded and installed McAfee from Cox myself
after my "problems" with Avast continually recording one "virus" I could not
remove from their "chest" including multiple runs of Malwarebyte, HiJack It,
etc. McAfee's gratis availability and assumed "potency" was touted by
people who are conversant with the subject including one IT person. Data
Doctors only did the recent diagnostic test and told me my hard drive was
failing...and wanted to replace it after making a clone, remove the
"virus/malware" they claim was on the system and do something with the
registry to prevent a lot of programs loading on startup. All for only $400.
(sic) So I bought a new HD at Frys and installed it in the tower and after
running a chkdsk and repairing the "ill" drive, then did a clone to the new
one with a trial version of Acronis. It worked beautifully. And then made
some changes in msconfig/startup to address the programs starting on boot. I
guess you can go into the registry itself to do a better job but I haven't
got that far yet. And that is how the issue of viruses, McAfee,etc developed.
It is apparent to me after listening and reading multiple accounts that
there still is controversy and no consensus opinion about these virus
programs, although the two of you have been quite consistent.
Lew
 
P

PA Bear [MS MVP]

In any event, I don't think you're gonna get SP3 installed on that computer
unless you reinstall WinXP first.

And if WinXP SP3 isn't installed by 13 July 2010, your computer will not be
offered any further critical security updates, Automatic Updates will not
work, and you will not be able to update manually until SP3 is installed.

What does it mean if my version of Windows is no longer supported?
http://windows.microsoft.com/en-us/windows/help/what-does-end-of-support-mean

Free unlimited installation and compatibility support for WinXP SP3 was
available from 14 April 2008 thru May 2009. Such support will cost you
US$59 or higher per incident now.
 
L

LewB

Oh no. I have already installed SP3. The clone procedure transferred the
entire system, XP Pro, and all my apps and files to the new HD and, after
disabling McAfee, SP3 installed flawlessly.
And in regard to my last post about lack of consensus about AV programs
this link raises the same questions about Microsoft's Security Essentials and
other programs. Especially if you scroll down and read the responses to the
article. Of course we do not know the backgound(s) of the responder(s)
although one lists himself/herself as a software program developer.
Lew

http://www.pcworld.com/article/172958/independent_tester_security_essentials_very_good.html
 
G

glee

The proof is in the pudding, as they say. There are many testing
organizations that test AV apps in various ways and get variable
results, but MSE is usually at or near the top. More importantly is how
they act in the real world, under fire, so to speak. Those such as
Robear who have worked in malware removal forums and security forums
dealing with viruses, trojans and assorted malware, form opinions based
on experience with the failures and successes of the various AV
programs. I consider those opinions to hold a bit more weight than
"some guy" on the Internet posting a review based on his one computer.

Similarly, I place more weight on the opinion of experienced auto
mechanics than I do on a review in Consumer Reports, as to what used car
is more reliable.
--
Glen Ventura, MS MVP Oct. 2002 - Sept. 2009
A+
http://dts-l.net/
 
L

LewB

I have Microsoft Antispyware Program on this computer, apparently there
since 2006. Was this the predecessor of the MSE program and needs to be
removed before downloading MSE? I should be able to disable the McAfee and
then run the MSE to see how the two compare?
I haven't tackled the somewhat involved process recommended by Glen and
for home use question if this is a bit of "overkill"?
Also I downloaded, installed and ran Malwarebytes and it came up with
two items after hours of full scanning and these were removed. I also
downloaded and installed and ran SuperAntiSpyware and it found three items
from AdWare. What do you folks think about the Spyblaster program and AdWare?
I don't know if this thread is being followed by all so will copy this
comment to the others. Thanks.
Lew
 
L

LewB

I have Microsoft Antispyware Program on this computer, apparently there
since 2006. Was this the predecessor of the MSE program and needs to be
removed before downloading MSE? I should be able to disable the McAfee and
then run the MSE to see how the two compare?
I haven't tackled the somewhat involved process recommended by Glen and
for home use question if this is a bit of "overkill"?
Also I downloaded, installed and ran Malwarebytes and it came up with
two items after hours of full scanning and these were removed. I also
downloaded and installed and ran SuperAntiSpyware and it found three items
from AdWare. What do you folks think about the Spyblaster program and AdWare?
I don't know if this thread is being followed by all so will copy this
comment to the others. Thanks.
Lew
 
L

LewB

I have Microsoft Antispyware Program on this computer, apparently there
since 2006. Was this the predecessor of the MSE program and needs to be
removed before downloading MSE? I should be able to disable the McAfee and
then run the MSE to see how the two compare?
I haven't tackled the somewhat involved process recommended by Glen and
for home use question if this is a bit of "overkill"?
Also I downloaded, installed and ran Malwarebytes and it came up with
two items after hours of full scanning and these were removed. I also
downloaded and installed and ran SuperAntiSpyware and it found three items
from AdWare. What do you folks think about the Spyblaster program and AdWare?
I don't know if this thread is being followed by all so will copy this
comment to the others. Thanks.
Lew
 
M

Michael

LewB said:
I have Microsoft Antispyware Program on this computer, apparently there
since 2006. Was this the predecessor of the MSE program and needs to be
removed before downloading MSE? I should be able to disable the McAfee
and
then run the MSE to see how the two compare?
I haven't tackled the somewhat involved process recommended by Glen and
for home use question if this is a bit of "overkill"?
Also I downloaded, installed and ran Malwarebytes and it came up with
two items after hours of full scanning and these were removed. I also
downloaded and installed and ran SuperAntiSpyware and it found three items
from AdWare. What do you folks think about the Spyblaster program and
AdWare?
I don't know if this thread is being followed by all so will copy this
comment to the others. Thanks.
Lew

First, it's not wise to have 2 AV running at the same time. They'll
interfere with each other at the expense of your protection. I'll tell you
again to dump CrapAfee and use MSE.
Second, I'd stick with Malwarebytes and Superantispyware.
 
K

Ken Blake, MVP

I have Microsoft Antispyware Program on this computer, apparently there
since 2006.


There is no program with that name. Please clarify exactly what you
mean. Do you mean Defender?


Was this the predecessor of the MSE program and needs to be
removed before downloading MSE? I should be able to disable the McAfee and
then run the MSE to see how the two compare?


MSE is much better than McAfee.


I haven't tackled the somewhat involved process recommended by Glen and
for home use question if this is a bit of "overkill"?
Also I downloaded, installed and ran Malwarebytes and it came up with
two items after hours of full scanning and these were removed. I also
downloaded and installed and ran SuperAntiSpyware and it found three items
from AdWare. What do you folks think about the Spyblaster program and AdWare?



They are OK, but not a good as Malwarebytes and SuperAntiSpyware. I
would run them *instead* of Malwarebytes and SuperAntiSpyware, but I
don't object to also running them.
 
G

glee

replies inline....

LewB said:
I have Microsoft Antispyware Program on this computer, apparently
there
since 2006. Was this the predecessor of the MSE program and needs to
be
removed before downloading MSE? I should be able to disable the
McAfee and
then run the MSE to see how the two compare?

By "Microsoft Antispyware Program", I assume you mean Windows
Defender....no? If so, no, you don't have to uninstall it or disable it
to install MSE. MSE installs some updated versions of Defender files,
and disables the Defender interface automatically, so you don't have to
do anything with it.

I do NOT recommend installing MSE or any other AV with McAfee still
installed. Even if it is disabled, it can still cause issues. You
should not install any AV while another AV is installed. Although you
can disable McAfee's resident scanner, its drivers and services are
still loaded, and they can interfere with another AV's drivers and
services.

I haven't tackled the somewhat involved process recommended by Glen
and
for home use question if this is a bit of "overkill"?

Hey, that's me! I assume (again) you are referring to my suggestion to
run an AV scan from outside the operating system, using a bootable CD.
If you consider ensuring the system is clean to be overkill, then I
guess the process is overkill. You've already stated that you've gotten
more than one report from Avast and from technicians that you had
malware on-board. You've run some programs from within Windows, and
each is finding something after the other has "cleaned" the system. The
ONLY way to ensure you do not have a root kit or other hidden malware is
to run a scan from OUTSIDE the OS. I can't make it any clearer than
that. "For home use" is exactly what it is for....it is home users that
pick up root kits more than any other user type. Most corporate /
business systems have group policy restrictions that prevent users from
installing things and /or they the users work in limited user profiles
without admin privileges. Home users by and large run in an admin
account and get the drive-by malware that brings in root kits.

Also I downloaded, installed and ran Malwarebytes and it came up
with
two items after hours of full scanning and these were removed. I also
downloaded and installed and ran SuperAntiSpyware and it found three
items
from AdWare. What do you folks think about the Spyblaster program and
AdWare?
I don't know if this thread is being followed by all so will copy
this
comment to the others. Thanks.

MBAM is usually all you need...you can run SAS if you like. I do
suggest spending the one-time fee of ~$30 to get the full version of
MBAM that includes auto-updating and resident protection...but that's up
to you.
SpywareBlaster sets kill-bits in the Registry to block known malware,
and it's updates add to its list. It does not "run" in the
background...it just adds items to the registry and quits. You must
update it regularly and then manually enable protection against the
newly added items after each update. It also has an autoupdate option
that I believe costs $10. For XP it is a good addition to your arsenal.
By AdWare, do you mean the Ad-Aware program from Lavasoft? It used to
be a frontrunner but nowadays it does not detect enough newer malware to
be worthwhile IMHO. MBAM and SAS are far better, and I don't think
there is an advantage to adding Ad-Aware.
 
L

LewB

Not sure what more info I can provide about this program but it is listed as
Microsoft Antispyware in Programs Files and has 3 folders, "deactivated
Items", Quarantine, and TempUpdates plus 13 additional files. Total size is
17 MB and has a date of 5/5/2006.
Lew
 
L

LewB

In the Tutorial for Avira Rescue CD forum you listed on an earlier post, a
step by step process is included and at #9, the last one, you have to Boot on
Windows normally and then run a full system scan with AntiVir to quarantine
all the renamed files. I presume from this that after the normal Windows
boot you can use whatever AV program is on the computer for the scan if one
does not have the Avira AntiVir but is using another one, i.e. MSE, Avast,
etc.?
Lew
 
G

glee

Yes.

LewB said:
In the Tutorial for Avira Rescue CD forum you listed on an earlier
post, a
step by step process is included and at #9, the last one, you have to
Boot on
Windows normally and then run a full system scan with AntiVir to
quarantine
all the renamed files. I presume from this that after the normal
Windows
boot you can use whatever AV program is on the computer for the scan
if one
does not have the Avira AntiVir but is using another one, i.e. MSE,
Avast,
etc.?
Lew
 
L

LewB

In Program Files this is listed as Microsoft Antispyware and has 3 folders
Deactivated Items, Quarantined, and TempUpdates and 13 files and 17MB total
size. Modified on %-% 2006. Perhaps as someone suggested this could be
Windows Defender? There is a separate listing for Defender that has a 2007
date but the file makeup is much different and has only 4.5MB. I tried to
copy this for your review but it won't take here...and I can't copy it as
text to Word to send it along either.
Lew
 
P

PA Bear [MS MVP]

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