SP2 has stopped me being an Administrator and upgrading

V

Vic Russell

Hi,

I have installed SP2 on a number of machines at work and all seems OK. I
have now installed it on my home Dell PC and in general things seem OK
except I cannot now get upgrades as the machine tells me I'm not an
Administrator - but I am.

I have logged in as Administrator (the oroginal one) and even this won't let
me change settings to my normal account that I use.

Can anyone help here please?

Regards,

Vic
 
G

Guest

SP2 still isnt in a "final release",and even when it is,excpect problems,
installed 3rd party software is most vulnerable.However to fix the problem,
R.click update,select run as,type in youre credentials (password etc).
 
V

Vic Russell

I'm afraid this did not work. Even Administrator is not recognised as an
administrator. The error displayed is: 0x8DDD0002 but I suspect this is
usual if you are not an administrator. My main problem is that there does
not seem to be an account left on my system that is recognised as an
administrator. That is what I need to fix.

Regards,

Vic.
 
S

Shenan Stanley

Andrew said:
SP2 still isnt in a "final release",and even when it is,excpect
problems, installed 3rd party software is most vulnerable.However to
fix the problem, R.click update,select run as,type in youre
credentials (password etc).


Where'd you get the information that SP2 wasn't in "final release"? If you
mean just because it is not available on Windows Update - that doesn't mean
it isn't done. Anyone can get it from:

http://www.microsoft.com/downloads/...BE-3B8E-4F30-8245-9E368D3CDB5A&displaylang=en

or

http://snipurl.com/8bqy

Sure, it recommends not getting this for upgrading one machine, but it will
work just like the release on the 16th will fro WindowsUpdate. 266MB
download though.
 
V

Vic Russell

Yes I agree, I got mine from the MSDN site as we are members.

I have an update on my status:-
I have now gone in as the Administrator account and been able to create an
account with admin privaleges. When logging on to this new account, I have
been able to set and reset my original account to restricted and back to
administrator again. Before this, even when logged into the Administrator
account I could not change these settings.

However, I still can't use the Microsoft Update site as it tells me I'm not
an administrator whichever account I'm logged into.

Any more ideas?

Vic
 
F

Feng Mao

Hi Vic,

Thank you for posting!

I am glad that you have reset the password of the original Adminstrator by
creating another user with Adminitrator privilege.

For the Windows Update site issue, I wonder what exact error message with
the Error number was. It will be useful for troubleshooting. You mentioned
the error number 0x8DDD0002, did it occur after resetting the password of
Administrator? Log on as another user with Adminitrator privilege, will it
have issue with Windows Update site as well?

Could you please have a try Windows Update V5 site at
http://v5.windowsupdate.microsoft.com? It will be the new version of
Windows Update site.

Have a nice day!

Thanks & Regards,

Feng Mao [MSFT], MCSE
Microsoft Online Partner Support

Get Secure! - www.microsoft.com/security

=====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
=====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.



--------------------
| From: "Vic Russell" <[email protected]>
| References: <[email protected]>
<[email protected]>
<[email protected]>
| Subject: Re: SP2 has stopped me being an Administrator and upgrading
| Date: Sun, 15 Aug 2004 09:31:19 +0100
| Lines: 52
| X-Priority: 3
| X-MSMail-Priority: Normal
| X-Newsreader: Microsoft Outlook Express 6.00.2900.2180
| X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2180
| X-RFC2646: Format=Flowed; Original
| Message-ID: <[email protected]>
| Newsgroups: microsoft.public.windowsxp.setup_deployment
| NNTP-Posting-Host: spc1-fare1-6-0-cust164.cosh.broadband.ntl.com
80.7.106.164
| Path:
cpmsftngxa06.phx.gbl!cpmsftngxa10.phx.gbl!TK2MSFTFEED01.phx.gbl!TK2MSFTNGP08
.phx.gbl!TK2MSFTNGP10.phx.gbl
| Xref: cpmsftngxa06.phx.gbl
microsoft.public.windowsxp.setup_deployment:119254
| X-Tomcat-NG: microsoft.public.windowsxp.setup_deployment
|
| Yes I agree, I got mine from the MSDN site as we are members.
|
| I have an update on my status:-
| I have now gone in as the Administrator account and been able to create
an
| account with admin privaleges. When logging on to this new account, I
have
| been able to set and reset my original account to restricted and back to
| administrator again. Before this, even when logged into the
Administrator
| account I could not change these settings.
|
| However, I still can't use the Microsoft Update site as it tells me I'm
not
| an administrator whichever account I'm logged into.
|
| Any more ideas?
|
| Vic
| | > Andrew E. wrote:
| >> SP2 still isnt in a "final release",and even when it is,excpect
| >> problems, installed 3rd party software is most vulnerable.However to
| >> fix the problem, R.click update,select run as,type in youre
| >> credentials (password etc).
| >
| >
| > Where'd you get the information that SP2 wasn't in "final release"? If
| > you
| > mean just because it is not available on Windows Update - that doesn't
| > mean
| > it isn't done. Anyone can get it from:
| >
| >
http://www.microsoft.com/downloads/details.aspx?FamilyId=049C9DBE-3B8E-4F30-
8245-9E368D3CDB5A&displaylang=en
| >
| > or
| >
| > http://snipurl.com/8bqy
| >
| > Sure, it recommends not getting this for upgrading one machine, but it
| > will
| > work just like the release on the 16th will fro WindowsUpdate. 266MB
| > download though.
| >
| > --
| > <- Shenan ->
| > --
| > The information is provided "as is", with no guarantees of
| > completeness, accuracy or timeliness, and without warranties of any
| > kind, express or implied. In other words, read up before you take any
| > advice - you are the one ultimately responsible for your actions.
| >
| >
|
|
|
 
V

Vic Russell

Hi Feng,

Yes the error was exactly the same before and after getting over the
Administrator problem. It wasn't exactly a password problem as I was able to
log into my normal account and the Administrator account with my usual
passwords. However, before creating a new account (with admin privaledges)
from Administrator account I was not able to change account privaledges on
my normal account, even with from the Administrator account. From the new
account I could.

With respect to the v5 update site, I cannot be sure until I go home to the
PC in question, but I do remember a v5 in the URL.

I will take a further look this evening (I'm in the UK).

Kind regards and thanks,

Vic
Feng Mao said:
Hi Vic,

Thank you for posting!

I am glad that you have reset the password of the original Adminstrator by
creating another user with Adminitrator privilege.

For the Windows Update site issue, I wonder what exact error message with
the Error number was. It will be useful for troubleshooting. You mentioned
the error number 0x8DDD0002, did it occur after resetting the password of
Administrator? Log on as another user with Adminitrator privilege, will it
have issue with Windows Update site as well?

Could you please have a try Windows Update V5 site at
http://v5.windowsupdate.microsoft.com? It will be the new version of
Windows Update site.

Have a nice day!

Thanks & Regards,

Feng Mao [MSFT], MCSE
Microsoft Online Partner Support

Get Secure! - www.microsoft.com/security

=====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
=====================================================
This posting is provided "AS IS" with no warranties, and confers no
rights.



--------------------
| From: "Vic Russell" <[email protected]>
| References: <[email protected]>
<[email protected]>
<[email protected]>
| Subject: Re: SP2 has stopped me being an Administrator and upgrading
| Date: Sun, 15 Aug 2004 09:31:19 +0100
| Lines: 52
| X-Priority: 3
| X-MSMail-Priority: Normal
| X-Newsreader: Microsoft Outlook Express 6.00.2900.2180
| X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2180
| X-RFC2646: Format=Flowed; Original
| Message-ID: <[email protected]>
| Newsgroups: microsoft.public.windowsxp.setup_deployment
| NNTP-Posting-Host: spc1-fare1-6-0-cust164.cosh.broadband.ntl.com
80.7.106.164
| Path:
cpmsftngxa06.phx.gbl!cpmsftngxa10.phx.gbl!TK2MSFTFEED01.phx.gbl!TK2MSFTNGP08
phx.gbl!TK2MSFTNGP10.phx.gbl
| Xref: cpmsftngxa06.phx.gbl
microsoft.public.windowsxp.setup_deployment:119254
| X-Tomcat-NG: microsoft.public.windowsxp.setup_deployment
|
| Yes I agree, I got mine from the MSDN site as we are members.
|
| I have an update on my status:-
| I have now gone in as the Administrator account and been able to create
an
| account with admin privaleges. When logging on to this new account, I
have
| been able to set and reset my original account to restricted and back to
| administrator again. Before this, even when logged into the
Administrator
| account I could not change these settings.
|
| However, I still can't use the Microsoft Update site as it tells me I'm
not
| an administrator whichever account I'm logged into.
|
| Any more ideas?
|
| Vic
| | > Andrew E. wrote:
| >> SP2 still isnt in a "final release",and even when it is,excpect
| >> problems, installed 3rd party software is most vulnerable.However to
| >> fix the problem, R.click update,select run as,type in youre
| >> credentials (password etc).
| >
| >
| > Where'd you get the information that SP2 wasn't in "final release"?
If
| > you
| > mean just because it is not available on Windows Update - that doesn't
| > mean
| > it isn't done. Anyone can get it from:
| >
| >
http://www.microsoft.com/downloads/details.aspx?FamilyId=049C9DBE-3B8E-4F30-
8245-9E368D3CDB5A&displaylang=en
| >
| > or
| >
| > http://snipurl.com/8bqy
| >
| > Sure, it recommends not getting this for upgrading one machine, but it
| > will
| > work just like the release on the 16th will fro WindowsUpdate. 266MB
| > download though.
| >
| > --
| > <- Shenan ->
| > --
| > The information is provided "as is", with no guarantees of
| > completeness, accuracy or timeliness, and without warranties of any
| > kind, express or implied. In other words, read up before you take any
| > advice - you are the one ultimately responsible for your actions.
| >
| >
|
|
|
 
F

Feng Mao

Hi Vic,

Could you please help me to verify if the exact error message is the same
as the below?

[Error number: 0x8DDD0002]

To install items from Windows Update, you must be logged on as an
administrator or a member of the Administrators group. If your computer is
connected to a network, network policy settings might also prevent you from
completing this
procedure.

Note You can "run as" the local administrator on your computer without
having to
log off and then log on again.

Have a nice day!

Thanks & Regards,

Feng Mao [MSFT], MCSE
Microsoft Online Partner Support

Get Secure! - www.microsoft.com/security

=====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
=====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.



--------------------
| From: "Vic Russell" <[email protected]>
| References: <[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
| Subject: Re: SP2 has stopped me being an Administrator and upgrading
| Date: Mon, 16 Aug 2004 07:48:05 +0100
| Lines: 142
| X-Priority: 3
| X-MSMail-Priority: Normal
| X-Newsreader: Microsoft Outlook Express 6.00.2900.2180
| X-RFC2646: Format=Flowed; Original
| X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2180
| Message-ID: <[email protected]>
| Newsgroups: microsoft.public.windowsxp.setup_deployment
| NNTP-Posting-Host: host217-34-121-226.in-addr.btopenworld.com
217.34.121.226
| Path:
cpmsftngxa06.phx.gbl!TK2MSFTNGXA01.phx.gbl!TK2MSFTNGP08.phx.gbl!tk2msftngp13
..phx.gbl
| Xref: cpmsftngxa06.phx.gbl
microsoft.public.windowsxp.setup_deployment:119374
| X-Tomcat-NG: microsoft.public.windowsxp.setup_deployment
|
| Hi Feng,
|
| Yes the error was exactly the same before and after getting over the
| Administrator problem. It wasn't exactly a password problem as I was able
to
| log into my normal account and the Administrator account with my usual
| passwords. However, before creating a new account (with admin
privaledges)
| from Administrator account I was not able to change account privaledges
on
| my normal account, even with from the Administrator account. From the new
| account I could.
|
| With respect to the v5 update site, I cannot be sure until I go home to
the
| PC in question, but I do remember a v5 in the URL.
|
| I will take a further look this evening (I'm in the UK).
|
| Kind regards and thanks,
|
| Vic
| | > Hi Vic,
| >
| > Thank you for posting!
| >
| > I am glad that you have reset the password of the original Adminstrator
by
| > creating another user with Adminitrator privilege.
| >
| > For the Windows Update site issue, I wonder what exact error message
with
| > the Error number was. It will be useful for troubleshooting. You
mentioned
| > the error number 0x8DDD0002, did it occur after resetting the password
of
| > Administrator? Log on as another user with Adminitrator privilege, will
it
| > have issue with Windows Update site as well?
| >
| > Could you please have a try Windows Update V5 site at
| > http://v5.windowsupdate.microsoft.com? It will be the new version of
| > Windows Update site.
| >
| > Have a nice day!
| >
| > Thanks & Regards,
| >
| > Feng Mao [MSFT], MCSE
| > Microsoft Online Partner Support
| >
| > Get Secure! - www.microsoft.com/security
| >
| > =====================================================
| > When responding to posts, please "Reply to Group" via your newsreader so
| > that others may learn and benefit from your issue.
| > =====================================================
| > This posting is provided "AS IS" with no warranties, and confers no
| > rights.
| >
| >
| >
| > --------------------
| > | From: "Vic Russell" <[email protected]>
| > | References: <[email protected]>
| > <[email protected]>
| > <[email protected]>
| > | Subject: Re: SP2 has stopped me being an Administrator and upgrading
| > | Date: Sun, 15 Aug 2004 09:31:19 +0100
| > | Lines: 52
| > | X-Priority: 3
| > | X-MSMail-Priority: Normal
| > | X-Newsreader: Microsoft Outlook Express 6.00.2900.2180
| > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2180
| > | X-RFC2646: Format=Flowed; Original
| > | Message-ID: <[email protected]>
| > | Newsgroups: microsoft.public.windowsxp.setup_deployment
| > | NNTP-Posting-Host: spc1-fare1-6-0-cust164.cosh.broadband.ntl.com
| > 80.7.106.164
| > | Path:
| >
cpmsftngxa06.phx.gbl!cpmsftngxa10.phx.gbl!TK2MSFTFEED01.phx.gbl!TK2MSFTNGP08
| > phx.gbl!TK2MSFTNGP10.phx.gbl
| > | Xref: cpmsftngxa06.phx.gbl
| > microsoft.public.windowsxp.setup_deployment:119254
| > | X-Tomcat-NG: microsoft.public.windowsxp.setup_deployment
| > |
| > | Yes I agree, I got mine from the MSDN site as we are members.
| > |
| > | I have an update on my status:-
| > | I have now gone in as the Administrator account and been able to
create
| > an
| > | account with admin privaleges. When logging on to this new account, I
| > have
| > | been able to set and reset my original account to restricted and back
to
| > | administrator again. Before this, even when logged into the
| > Administrator
| > | account I could not change these settings.
| > |
| > | However, I still can't use the Microsoft Update site as it tells me
I'm
| > not
| > | an administrator whichever account I'm logged into.
| > |
| > | Any more ideas?
| > |
| > | Vic
| > | | > | > Andrew E. wrote:
| > | >> SP2 still isnt in a "final release",and even when it is,excpect
| > | >> problems, installed 3rd party software is most vulnerable.However
to
| > | >> fix the problem, R.click update,select run as,type in youre
| > | >> credentials (password etc).
| > | >
| > | >
| > | > Where'd you get the information that SP2 wasn't in "final release"?
| > If
| > | > you
| > | > mean just because it is not available on Windows Update - that
doesn't
| > | > mean
| > | > it isn't done. Anyone can get it from:
| > | >
| > | >
| >
http://www.microsoft.com/downloads/details.aspx?FamilyId=049C9DBE-3B8E-4F30-
| > 8245-9E368D3CDB5A&displaylang=en
| > | >
| > | > or
| > | >
| > | > http://snipurl.com/8bqy
| > | >
| > | > Sure, it recommends not getting this for upgrading one machine, but
it
| > | > will
| > | > work just like the release on the 16th will fro WindowsUpdate.
266MB
| > | > download though.
| > | >
| > | > --
| > | > <- Shenan ->
| > | > --
| > | > The information is provided "as is", with no guarantees of
| > | > completeness, accuracy or timeliness, and without warranties of any
| > | > kind, express or implied. In other words, read up before you take
any
| > | > advice - you are the one ultimately responsible for your actions.
| > | >
| > | >
| > |
| > |
| > |
| >
|
|
|
 
V

Vic Russell

Hi Feng,

I'm not in front of the computer right now but I am pretty sure that the
error message you detail is the exact one. Are you thinking it may be to do
with network policy settings?

Kind regards,

Vic
Feng Mao said:
Hi Vic,

Could you please help me to verify if the exact error message is the same
as the below?

[Error number: 0x8DDD0002]

To install items from Windows Update, you must be logged on as an
administrator or a member of the Administrators group. If your computer is
connected to a network, network policy settings might also prevent you
from
completing this
procedure.

Note You can "run as" the local administrator on your computer without
having to
log off and then log on again.

Have a nice day!

Thanks & Regards,

Feng Mao [MSFT], MCSE
Microsoft Online Partner Support

Get Secure! - www.microsoft.com/security

=====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
=====================================================
This posting is provided "AS IS" with no warranties, and confers no
rights.



--------------------
| From: "Vic Russell" <[email protected]>
| References: <[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
| Subject: Re: SP2 has stopped me being an Administrator and upgrading
| Date: Mon, 16 Aug 2004 07:48:05 +0100
| Lines: 142
| X-Priority: 3
| X-MSMail-Priority: Normal
| X-Newsreader: Microsoft Outlook Express 6.00.2900.2180
| X-RFC2646: Format=Flowed; Original
| X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2180
| Message-ID: <[email protected]>
| Newsgroups: microsoft.public.windowsxp.setup_deployment
| NNTP-Posting-Host: host217-34-121-226.in-addr.btopenworld.com
217.34.121.226
| Path:
cpmsftngxa06.phx.gbl!TK2MSFTNGXA01.phx.gbl!TK2MSFTNGP08.phx.gbl!tk2msftngp13
phx.gbl
| Xref: cpmsftngxa06.phx.gbl
microsoft.public.windowsxp.setup_deployment:119374
| X-Tomcat-NG: microsoft.public.windowsxp.setup_deployment
|
| Hi Feng,
|
| Yes the error was exactly the same before and after getting over the
| Administrator problem. It wasn't exactly a password problem as I was
able
to
| log into my normal account and the Administrator account with my usual
| passwords. However, before creating a new account (with admin
privaledges)
| from Administrator account I was not able to change account privaledges
on
| my normal account, even with from the Administrator account. From the
new
| account I could.
|
| With respect to the v5 update site, I cannot be sure until I go home to
the
| PC in question, but I do remember a v5 in the URL.
|
| I will take a further look this evening (I'm in the UK).
|
| Kind regards and thanks,
|
| Vic
| | > Hi Vic,
| >
| > Thank you for posting!
| >
| > I am glad that you have reset the password of the original
Adminstrator
by
| > creating another user with Adminitrator privilege.
| >
| > For the Windows Update site issue, I wonder what exact error message
with
| > the Error number was. It will be useful for troubleshooting. You
mentioned
| > the error number 0x8DDD0002, did it occur after resetting the password
of
| > Administrator? Log on as another user with Adminitrator privilege,
will
it
| > have issue with Windows Update site as well?
| >
| > Could you please have a try Windows Update V5 site at
| > http://v5.windowsupdate.microsoft.com? It will be the new version of
| > Windows Update site.
| >
| > Have a nice day!
| >
| > Thanks & Regards,
| >
| > Feng Mao [MSFT], MCSE
| > Microsoft Online Partner Support
| >
| > Get Secure! - www.microsoft.com/security
| >
| > =====================================================
| > When responding to posts, please "Reply to Group" via your newsreader
so
| > that others may learn and benefit from your issue.
| > =====================================================
| > This posting is provided "AS IS" with no warranties, and confers no
| > rights.
| >
| >
| >
| > --------------------
| > | From: "Vic Russell" <[email protected]>
| > | References: <[email protected]>
| > <[email protected]>
| > <[email protected]>
| > | Subject: Re: SP2 has stopped me being an Administrator and upgrading
| > | Date: Sun, 15 Aug 2004 09:31:19 +0100
| > | Lines: 52
| > | X-Priority: 3
| > | X-MSMail-Priority: Normal
| > | X-Newsreader: Microsoft Outlook Express 6.00.2900.2180
| > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2180
| > | X-RFC2646: Format=Flowed; Original
| > | Message-ID: <[email protected]>
| > | Newsgroups: microsoft.public.windowsxp.setup_deployment
| > | NNTP-Posting-Host: spc1-fare1-6-0-cust164.cosh.broadband.ntl.com
| > 80.7.106.164
| > | Path:
| >
cpmsftngxa06.phx.gbl!cpmsftngxa10.phx.gbl!TK2MSFTFEED01.phx.gbl!TK2MSFTNGP08
| > phx.gbl!TK2MSFTNGP10.phx.gbl
| > | Xref: cpmsftngxa06.phx.gbl
| > microsoft.public.windowsxp.setup_deployment:119254
| > | X-Tomcat-NG: microsoft.public.windowsxp.setup_deployment
| > |
| > | Yes I agree, I got mine from the MSDN site as we are members.
| > |
| > | I have an update on my status:-
| > | I have now gone in as the Administrator account and been able to
create
| > an
| > | account with admin privaleges. When logging on to this new account,
I
| > have
| > | been able to set and reset my original account to restricted and
back
to
| > | administrator again. Before this, even when logged into the
| > Administrator
| > | account I could not change these settings.
| > |
| > | However, I still can't use the Microsoft Update site as it tells me
I'm
| > not
| > | an administrator whichever account I'm logged into.
| > |
| > | Any more ideas?
| > |
| > | Vic
| > | | > | > Andrew E. wrote:
| > | >> SP2 still isnt in a "final release",and even when it is,excpect
| > | >> problems, installed 3rd party software is most
vulnerable.However
to
| > | >> fix the problem, R.click update,select run as,type in youre
| > | >> credentials (password etc).
| > | >
| > | >
| > | > Where'd you get the information that SP2 wasn't in "final
release"?
| > If
| > | > you
| > | > mean just because it is not available on Windows Update - that
doesn't
| > | > mean
| > | > it isn't done. Anyone can get it from:
| > | >
| > | >
| >
http://www.microsoft.com/downloads/details.aspx?FamilyId=049C9DBE-3B8E-4F30-
| > 8245-9E368D3CDB5A&displaylang=en
| > | >
| > | > or
| > | >
| > | > http://snipurl.com/8bqy
| > | >
| > | > Sure, it recommends not getting this for upgrading one machine,
but
it
| > | > will
| > | > work just like the release on the 16th will fro WindowsUpdate.
266MB
| > | > download though.
| > | >
| > | > --
| > | > <- Shenan ->
| > | > --
| > | > The information is provided "as is", with no guarantees of
| > | > completeness, accuracy or timeliness, and without warranties of
any
| > | > kind, express or implied. In other words, read up before you take
any
| > | > advice - you are the one ultimately responsible for your actions.
| > | >
| > | >
| > |
| > |
| > |
| >
|
|
|
 
V

Vic Russell

Hi Feng,

Yes the exact message is:-

[Error number: 0x8DDD0002]
To install items from Windows Update, you must be logged on as an
administrator or a member of the Administrators group. If your computer is
connected to a network, network policy settings might also prevent you from
completing this procedure.



Kind regards,

Vic.

Vic Russell said:
Hi Feng,

I'm not in front of the computer right now but I am pretty sure that the
error message you detail is the exact one. Are you thinking it may be to
do with network policy settings?

Kind regards,

Vic
Feng Mao said:
Hi Vic,

Could you please help me to verify if the exact error message is the same
as the below?

[Error number: 0x8DDD0002]

To install items from Windows Update, you must be logged on as an
administrator or a member of the Administrators group. If your computer
is
connected to a network, network policy settings might also prevent you
from
completing this
procedure.

Note You can "run as" the local administrator on your computer without
having to
log off and then log on again.

Have a nice day!

Thanks & Regards,

Feng Mao [MSFT], MCSE
Microsoft Online Partner Support

Get Secure! - www.microsoft.com/security

=====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
=====================================================
This posting is provided "AS IS" with no warranties, and confers no
rights.



--------------------
| From: "Vic Russell" <[email protected]>
| References: <[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
| Subject: Re: SP2 has stopped me being an Administrator and upgrading
| Date: Mon, 16 Aug 2004 07:48:05 +0100
| Lines: 142
| X-Priority: 3
| X-MSMail-Priority: Normal
| X-Newsreader: Microsoft Outlook Express 6.00.2900.2180
| X-RFC2646: Format=Flowed; Original
| X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2180
| Message-ID: <[email protected]>
| Newsgroups: microsoft.public.windowsxp.setup_deployment
| NNTP-Posting-Host: host217-34-121-226.in-addr.btopenworld.com
217.34.121.226
| Path:
cpmsftngxa06.phx.gbl!TK2MSFTNGXA01.phx.gbl!TK2MSFTNGP08.phx.gbl!tk2msftngp13
phx.gbl
| Xref: cpmsftngxa06.phx.gbl
microsoft.public.windowsxp.setup_deployment:119374
| X-Tomcat-NG: microsoft.public.windowsxp.setup_deployment
|
| Hi Feng,
|
| Yes the error was exactly the same before and after getting over the
| Administrator problem. It wasn't exactly a password problem as I was
able
to
| log into my normal account and the Administrator account with my usual
| passwords. However, before creating a new account (with admin
privaledges)
| from Administrator account I was not able to change account privaledges
on
| my normal account, even with from the Administrator account. From the
new
| account I could.
|
| With respect to the v5 update site, I cannot be sure until I go home to
the
| PC in question, but I do remember a v5 in the URL.
|
| I will take a further look this evening (I'm in the UK).
|
| Kind regards and thanks,
|
| Vic
| | > Hi Vic,
| >
| > Thank you for posting!
| >
| > I am glad that you have reset the password of the original
Adminstrator
by
| > creating another user with Adminitrator privilege.
| >
| > For the Windows Update site issue, I wonder what exact error message
with
| > the Error number was. It will be useful for troubleshooting. You
mentioned
| > the error number 0x8DDD0002, did it occur after resetting the
password
of
| > Administrator? Log on as another user with Adminitrator privilege,
will
it
| > have issue with Windows Update site as well?
| >
| > Could you please have a try Windows Update V5 site at
| > http://v5.windowsupdate.microsoft.com? It will be the new version of
| > Windows Update site.
| >
| > Have a nice day!
| >
| > Thanks & Regards,
| >
| > Feng Mao [MSFT], MCSE
| > Microsoft Online Partner Support
| >
| > Get Secure! - www.microsoft.com/security
| >
| > =====================================================
| > When responding to posts, please "Reply to Group" via your newsreader
so
| > that others may learn and benefit from your issue.
| > =====================================================
| > This posting is provided "AS IS" with no warranties, and confers no
| > rights.
| >
| >
| >
| > --------------------
| > | From: "Vic Russell" <[email protected]>
| > | References: <[email protected]>
| > <[email protected]>
| > <[email protected]>
| > | Subject: Re: SP2 has stopped me being an Administrator and
upgrading
| > | Date: Sun, 15 Aug 2004 09:31:19 +0100
| > | Lines: 52
| > | X-Priority: 3
| > | X-MSMail-Priority: Normal
| > | X-Newsreader: Microsoft Outlook Express 6.00.2900.2180
| > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2180
| > | X-RFC2646: Format=Flowed; Original
| > | Message-ID: <[email protected]>
| > | Newsgroups: microsoft.public.windowsxp.setup_deployment
| > | NNTP-Posting-Host: spc1-fare1-6-0-cust164.cosh.broadband.ntl.com
| > 80.7.106.164
| > | Path:
| >
cpmsftngxa06.phx.gbl!cpmsftngxa10.phx.gbl!TK2MSFTFEED01.phx.gbl!TK2MSFTNGP08
| > phx.gbl!TK2MSFTNGP10.phx.gbl
| > | Xref: cpmsftngxa06.phx.gbl
| > microsoft.public.windowsxp.setup_deployment:119254
| > | X-Tomcat-NG: microsoft.public.windowsxp.setup_deployment
| > |
| > | Yes I agree, I got mine from the MSDN site as we are members.
| > |
| > | I have an update on my status:-
| > | I have now gone in as the Administrator account and been able to
create
| > an
| > | account with admin privaleges. When logging on to this new
account, I
| > have
| > | been able to set and reset my original account to restricted and
back
to
| > | administrator again. Before this, even when logged into the
| > Administrator
| > | account I could not change these settings.
| > |
| > | However, I still can't use the Microsoft Update site as it tells me
I'm
| > not
| > | an administrator whichever account I'm logged into.
| > |
| > | Any more ideas?
| > |
| > | Vic
| > | | > | > Andrew E. wrote:
| > | >> SP2 still isnt in a "final release",and even when it
is,excpect
| > | >> problems, installed 3rd party software is most
vulnerable.However
to
| > | >> fix the problem, R.click update,select run as,type in youre
| > | >> credentials (password etc).
| > | >
| > | >
| > | > Where'd you get the information that SP2 wasn't in "final
release"?
| > If
| > | > you
| > | > mean just because it is not available on Windows Update - that
doesn't
| > | > mean
| > | > it isn't done. Anyone can get it from:
| > | >
| > | >
| >
http://www.microsoft.com/downloads/details.aspx?FamilyId=049C9DBE-3B8E-4F30-
| > 8245-9E368D3CDB5A&displaylang=en
| > | >
| > | > or
| > | >
| > | > http://snipurl.com/8bqy
| > | >
| > | > Sure, it recommends not getting this for upgrading one machine,
but
it
| > | > will
| > | > work just like the release on the 16th will fro WindowsUpdate.
266MB
| > | > download though.
| > | >
| > | > --
| > | > <- Shenan ->
| > | > --
| > | > The information is provided "as is", with no guarantees of
| > | > completeness, accuracy or timeliness, and without warranties of
any
| > | > kind, express or implied. In other words, read up before you
take
any
| > | > advice - you are the one ultimately responsible for your actions.
| > | >
| > | >
| > |
| > |
| > |
| >
|
|
|
 
F

Feng Mao

Hi Vic,

Thank you for the verification of the exact error message!

This behavior may also occur if there are incorrect restriction settings on
certain registry keys or if the %Systemroot%\System32\Catroot2 folder is
corrupted.

To resolve this issue, follow these steps:


Important If you access the Internet through a local area network (LAN)
that uses a proxy or firewall, contact your network administrator to
make sure
that the firewall or proxy-server is configured to allow you to use
Windows
Update.


1. Log on as an administrator or follow the instructions in the Windows
Update error message to use the Run As command with an administrator
account. Try to access the Windows Update Web site again. If the problem is
resolved, do not continue troubleshooting.

2. Click Start and then click Run.

3. In the Open box, type "regedit" (without the quotation marks), and then
click OK.

4. Locate and select the following registry key:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate

5. On the Edit menu, click Permissions.

6. Click Add, and then type "Everyone" (without the quotation marks) in the
dialog box that appears.

7. Click Check Names, and then click OK.

8. Select Everyone in the "Group or user names" list.

9. Under "Permissions for Everyone", click to select the Full Control check
box in the Allow column. Note that the Read check box in the Allow column
is now also selected.

10. Select each user, in turn, in the "Group or user names" list, and then
verify that no check boxes are selected in the Deny column. Click to clear
any check boxes that are selected in the Deny column.

11. Click the Advanced button, click to select the "Replace permission
entries on all child objects" check box, and then click OK.

12. Click YES if you are prompted for confirmation, and then click OK to
close the dialog box.

13. Try to access the Windows Update Web site again. If the problem is
resolved, do not continue troubleshooting.

14. Add the following sites to the proxy exception list in Internet
Explorer:

- Windowsupdate.microsoft.com
- V4.Windowsupdate.microsoft.com
- Download.Windowsupdate.comTo do this, follow these steps:


a. In Internet Explorer, click "Tools" and then click "Internet Options".

b. On the "Connections" tab, click the dial-up or virtual private network
(VPN) connection that you use to connect to the Internet, and then click
"Settings". If you connect to the Internet through your local area network
(LAN), click "LAN Settings".

c. Under "Proxy server", click "Advanced".

d. In the "Exceptions" box, type

"Windowsupdate.microsoft.com;V4.Windowsupdate.microsoft.com;Download.Windows
update.com" (without the quotation marks), and then click OK three times.

e. Try again to visit the Windows Update Web site. If the problem is
resolved, do not continue troubleshooting. If the problem is not resolved,
remove these proxy exceptions and continue troubleshooting.

15. Use proxy connections to enable HTTP 1.1. To do this, follow these
steps:


a. In Internet Explorer, click "Tools", and then click "Internet Options".

b. On the "Advanced" tab, under "HTTP 1.1 settings", click to select the
"Use HTTP 1.1 through proxy connections" check box.

c. Click "OK", and then try again to visit the Windows Update Web site
again. If the problem is resolved, do not continue troubleshooting.

16. At the command prompt, type the following commands, pressing ENTER
after each line:


"net stop cryptsvc" (without the quotation marks)
"ren %systemroot%\system32\catroot2 oldcatroot2" (without the quotation
marks)
"net start cryptsvc" (without the quotation marks)

17. Try to access the Windows Update Web site.

For detailed information about the above steps, visit the below article in
the Microsoft knowledge base:

316524 "Administrators only" error message when you attempt to use the
Windows
http://support.microsoft.com/?id=316524

Have a nice day!

Thanks & Regards,

Feng Mao [MSFT], MCSE
Microsoft Online Partner Support

Get Secure! - www.microsoft.com/security

=====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
=====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.



--------------------
| From: "Vic Russell" <[email protected]>
| References: <[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
| Subject: Re: SP2 has stopped me being an Administrator and upgrading
| Date: Mon, 16 Aug 2004 19:54:24 +0100
| Lines: 274
| X-Priority: 3
| X-MSMail-Priority: Normal
| X-Newsreader: Microsoft Outlook Express 6.00.2900.2180
| X-RFC2646: Format=Flowed; Response
| X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2180
| Message-ID: <u6e#[email protected]>
| Newsgroups: microsoft.public.windowsxp.setup_deployment
| NNTP-Posting-Host: spc1-fare1-6-0-cust164.cosh.broadband.ntl.com
80.7.106.164
| Path:
cpmsftngxa06.phx.gbl!TK2MSFTNGXA01.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFTNGP10
.phx.gbl
| Xref: cpmsftngxa06.phx.gbl
microsoft.public.windowsxp.setup_deployment:119426
| X-Tomcat-NG: microsoft.public.windowsxp.setup_deployment
|
| Hi Feng,
|
| Yes the exact message is:-
|
| [Error number: 0x8DDD0002]
| To install items from Windows Update, you must be logged on as an
| administrator or a member of the Administrators group. If your computer
is
| connected to a network, network policy settings might also prevent you
from
| completing this procedure.
|
|
|
| Kind regards,
|
| Vic.
|
| | > Hi Feng,
| >
| > I'm not in front of the computer right now but I am pretty sure that
the
| > error message you detail is the exact one. Are you thinking it may be
to
| > do with network policy settings?
| >
| > Kind regards,
| >
| > Vic
| > | >> Hi Vic,
| >>
| >> Could you please help me to verify if the exact error message is the
same
| >> as the below?
| >>
| >> [Error number: 0x8DDD0002]
| >>
| >> To install items from Windows Update, you must be logged on as an
| >> administrator or a member of the Administrators group. If your
computer
| >> is
| >> connected to a network, network policy settings might also prevent you
| >> from
| >> completing this
| >> procedure.
| >>
| >> Note You can "run as" the local administrator on your computer without
| >> having to
| >> log off and then log on again.
| >>
| >> Have a nice day!
| >>
| >> Thanks & Regards,
| >>
| >> Feng Mao [MSFT], MCSE
| >> Microsoft Online Partner Support
| >>
| >> Get Secure! - www.microsoft.com/security
| >>
| >> =====================================================
| >> When responding to posts, please "Reply to Group" via your newsreader
so
| >> that others may learn and benefit from your issue.
| >> =====================================================
| >> This posting is provided "AS IS" with no warranties, and confers no
| >> rights.
| >>
| >>
| >>
| >> --------------------
| >> | From: "Vic Russell" <[email protected]>
| >> | References: <[email protected]>
| >> <[email protected]>
| >> <[email protected]>
| >> <[email protected]>
| >> <[email protected]>
| >> | Subject: Re: SP2 has stopped me being an Administrator and upgrading
| >> | Date: Mon, 16 Aug 2004 07:48:05 +0100
| >> | Lines: 142
| >> | X-Priority: 3
| >> | X-MSMail-Priority: Normal
| >> | X-Newsreader: Microsoft Outlook Express 6.00.2900.2180
| >> | X-RFC2646: Format=Flowed; Original
| >> | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2180
| >> | Message-ID: <[email protected]>
| >> | Newsgroups: microsoft.public.windowsxp.setup_deployment
| >> | NNTP-Posting-Host: host217-34-121-226.in-addr.btopenworld.com
| >> 217.34.121.226
| >> | Path:
| >>
cpmsftngxa06.phx.gbl!TK2MSFTNGXA01.phx.gbl!TK2MSFTNGP08.phx.gbl!tk2msftngp13
| >> phx.gbl
| >> | Xref: cpmsftngxa06.phx.gbl
| >> microsoft.public.windowsxp.setup_deployment:119374
| >> | X-Tomcat-NG: microsoft.public.windowsxp.setup_deployment
| >> |
| >> | Hi Feng,
| >> |
| >> | Yes the error was exactly the same before and after getting over the
| >> | Administrator problem. It wasn't exactly a password problem as I was
| >> able
| >> to
| >> | log into my normal account and the Administrator account with my
usual
| >> | passwords. However, before creating a new account (with admin
| >> privaledges)
| >> | from Administrator account I was not able to change account
privaledges
| >> on
| >> | my normal account, even with from the Administrator account. From
the
| >> new
| >> | account I could.
| >> |
| >> | With respect to the v5 update site, I cannot be sure until I go home
to
| >> the
| >> | PC in question, but I do remember a v5 in the URL.
| >> |
| >> | I will take a further look this evening (I'm in the UK).
| >> |
| >> | Kind regards and thanks,
| >> |
| >> | Vic
| >> | | >> | > Hi Vic,
| >> | >
| >> | > Thank you for posting!
| >> | >
| >> | > I am glad that you have reset the password of the original
| >> Adminstrator
| >> by
| >> | > creating another user with Adminitrator privilege.
| >> | >
| >> | > For the Windows Update site issue, I wonder what exact error
message
| >> with
| >> | > the Error number was. It will be useful for troubleshooting. You
| >> mentioned
| >> | > the error number 0x8DDD0002, did it occur after resetting the
| >> password
| >> of
| >> | > Administrator? Log on as another user with Adminitrator privilege,
| >> will
| >> it
| >> | > have issue with Windows Update site as well?
| >> | >
| >> | > Could you please have a try Windows Update V5 site at
| >> | > http://v5.windowsupdate.microsoft.com? It will be the new version
of
| >> | > Windows Update site.
| >> | >
| >> | > Have a nice day!
| >> | >
| >> | > Thanks & Regards,
| >> | >
| >> | > Feng Mao [MSFT], MCSE
| >> | > Microsoft Online Partner Support
| >> | >
| >> | > Get Secure! - www.microsoft.com/security
| >> | >
| >> | > =====================================================
| >> | > When responding to posts, please "Reply to Group" via your
newsreader
| >> so
| >> | > that others may learn and benefit from your issue.
| >> | > =====================================================
| >> | > This posting is provided "AS IS" with no warranties, and confers no
| >> | > rights.
| >> | >
| >> | >
| >> | >
| >> | > --------------------
| >> | > | From: "Vic Russell" <[email protected]>
| >> | > | References: <[email protected]>
| >> | > <[email protected]>
| >> | > <[email protected]>
| >> | > | Subject: Re: SP2 has stopped me being an Administrator and
| >> upgrading
| >> | > | Date: Sun, 15 Aug 2004 09:31:19 +0100
| >> | > | Lines: 52
| >> | > | X-Priority: 3
| >> | > | X-MSMail-Priority: Normal
| >> | > | X-Newsreader: Microsoft Outlook Express 6.00.2900.2180
| >> | > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2180
| >> | > | X-RFC2646: Format=Flowed; Original
| >> | > | Message-ID: <[email protected]>
| >> | > | Newsgroups: microsoft.public.windowsxp.setup_deployment
| >> | > | NNTP-Posting-Host: spc1-fare1-6-0-cust164.cosh.broadband.ntl.com
| >> | > 80.7.106.164
| >> | > | Path:
| >> | >
| >>
cpmsftngxa06.phx.gbl!cpmsftngxa10.phx.gbl!TK2MSFTFEED01.phx.gbl!TK2MSFTNGP08
| >> | > phx.gbl!TK2MSFTNGP10.phx.gbl
| >> | > | Xref: cpmsftngxa06.phx.gbl
| >> | > microsoft.public.windowsxp.setup_deployment:119254
| >> | > | X-Tomcat-NG: microsoft.public.windowsxp.setup_deployment
| >> | > |
| >> | > | Yes I agree, I got mine from the MSDN site as we are members.
| >> | > |
| >> | > | I have an update on my status:-
| >> | > | I have now gone in as the Administrator account and been able to
| >> create
| >> | > an
| >> | > | account with admin privaleges. When logging on to this new
| >> account, I
| >> | > have
| >> | > | been able to set and reset my original account to restricted and
| >> back
| >> to
| >> | > | administrator again. Before this, even when logged into the
| >> | > Administrator
| >> | > | account I could not change these settings.
| >> | > |
| >> | > | However, I still can't use the Microsoft Update site as it tells
me
| >> I'm
| >> | > not
| >> | > | an administrator whichever account I'm logged into.
| >> | > |
| >> | > | Any more ideas?
| >> | > |
| >> | > | Vic
| >> | > | | >> | > | > Andrew E. wrote:
| >> | > | >> SP2 still isnt in a "final release",and even when it
| >> is,excpect
| >> | > | >> problems, installed 3rd party software is most
| >> vulnerable.However
| >> to
| >> | > | >> fix the problem, R.click update,select run as,type in youre
| >> | > | >> credentials (password etc).
| >> | > | >
| >> | > | >
| >> | > | > Where'd you get the information that SP2 wasn't in "final
| >> release"?
| >> | > If
| >> | > | > you
| >> | > | > mean just because it is not available on Windows Update - that
| >> doesn't
| >> | > | > mean
| >> | > | > it isn't done. Anyone can get it from:
| >> | > | >
| >> | > | >
| >> | >
| >>
http://www.microsoft.com/downloads/details.aspx?FamilyId=049C9DBE-3B8E-4F30-
| >> | > 8245-9E368D3CDB5A&displaylang=en
| >> | > | >
| >> | > | > or
| >> | > | >
| >> | > | > http://snipurl.com/8bqy
| >> | > | >
| >> | > | > Sure, it recommends not getting this for upgrading one
machine,
| >> but
| >> it
| >> | > | > will
| >> | > | > work just like the release on the 16th will fro WindowsUpdate.
| >> 266MB
| >> | > | > download though.
| >> | > | >
| >> | > | > --
| >> | > | > <- Shenan ->
| >> | > | > --
| >> | > | > The information is provided "as is", with no guarantees of
| >> | > | > completeness, accuracy or timeliness, and without warranties
of
| >> any
| >> | > | > kind, express or implied. In other words, read up before you
| >> take
| >> any
| >> | > | > advice - you are the one ultimately responsible for your
actions.
| >> | > | >
| >> | > | >
| >> | > |
| >> | > |
| >> | > |
| >> | >
| >> |
| >> |
| >> |
| >>
| >
| >
|
|
|
 
V

Vic Russell

Hi Feng,

Thanks for all that. However, I still have the problem. The only bit I could
not do was the "Proxy server" bit as I am not using a proxy server.

Any other ideas?

Kind regards,

Vic.
Feng Mao said:
Hi Vic,

Thank you for the verification of the exact error message!

This behavior may also occur if there are incorrect restriction settings
on
certain registry keys or if the %Systemroot%\System32\Catroot2 folder is
corrupted.

To resolve this issue, follow these steps:


Important If you access the Internet through a local area network (LAN)
that uses a proxy or firewall, contact your network administrator to
make sure
that the firewall or proxy-server is configured to allow you to use
Windows
Update.


1. Log on as an administrator or follow the instructions in the Windows
Update error message to use the Run As command with an administrator
account. Try to access the Windows Update Web site again. If the problem
is
resolved, do not continue troubleshooting.

2. Click Start and then click Run.

3. In the Open box, type "regedit" (without the quotation marks), and then
click OK.

4. Locate and select the following registry key:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate

5. On the Edit menu, click Permissions.

6. Click Add, and then type "Everyone" (without the quotation marks) in
the
dialog box that appears.

7. Click Check Names, and then click OK.

8. Select Everyone in the "Group or user names" list.

9. Under "Permissions for Everyone", click to select the Full Control
check
box in the Allow column. Note that the Read check box in the Allow column
is now also selected.

10. Select each user, in turn, in the "Group or user names" list, and then
verify that no check boxes are selected in the Deny column. Click to clear
any check boxes that are selected in the Deny column.

11. Click the Advanced button, click to select the "Replace permission
entries on all child objects" check box, and then click OK.

12. Click YES if you are prompted for confirmation, and then click OK to
close the dialog box.

13. Try to access the Windows Update Web site again. If the problem is
resolved, do not continue troubleshooting.

14. Add the following sites to the proxy exception list in Internet
Explorer:

- Windowsupdate.microsoft.com
- V4.Windowsupdate.microsoft.com
- Download.Windowsupdate.comTo do this, follow these steps:


a. In Internet Explorer, click "Tools" and then click "Internet Options".

b. On the "Connections" tab, click the dial-up or virtual private network
(VPN) connection that you use to connect to the Internet, and then click
"Settings". If you connect to the Internet through your local area network
(LAN), click "LAN Settings".

c. Under "Proxy server", click "Advanced".

d. In the "Exceptions" box, type

"Windowsupdate.microsoft.com;V4.Windowsupdate.microsoft.com;Download.Windows
update.com" (without the quotation marks), and then click OK three times.

e. Try again to visit the Windows Update Web site. If the problem is
resolved, do not continue troubleshooting. If the problem is not resolved,
remove these proxy exceptions and continue troubleshooting.

15. Use proxy connections to enable HTTP 1.1. To do this, follow these
steps:


a. In Internet Explorer, click "Tools", and then click "Internet Options".

b. On the "Advanced" tab, under "HTTP 1.1 settings", click to select the
"Use HTTP 1.1 through proxy connections" check box.

c. Click "OK", and then try again to visit the Windows Update Web site
again. If the problem is resolved, do not continue troubleshooting.

16. At the command prompt, type the following commands, pressing ENTER
after each line:


"net stop cryptsvc" (without the quotation marks)
"ren %systemroot%\system32\catroot2 oldcatroot2" (without the quotation
marks)
"net start cryptsvc" (without the quotation marks)

17. Try to access the Windows Update Web site.

For detailed information about the above steps, visit the below article in
the Microsoft knowledge base:

316524 "Administrators only" error message when you attempt to use the
Windows
http://support.microsoft.com/?id=316524

Have a nice day!

Thanks & Regards,

Feng Mao [MSFT], MCSE
Microsoft Online Partner Support

Get Secure! - www.microsoft.com/security

=====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
=====================================================
This posting is provided "AS IS" with no warranties, and confers no
rights.



--------------------
| From: "Vic Russell" <[email protected]>
| References: <[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
| Subject: Re: SP2 has stopped me being an Administrator and upgrading
| Date: Mon, 16 Aug 2004 19:54:24 +0100
| Lines: 274
| X-Priority: 3
| X-MSMail-Priority: Normal
| X-Newsreader: Microsoft Outlook Express 6.00.2900.2180
| X-RFC2646: Format=Flowed; Response
| X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2180
| Message-ID: <u6e#[email protected]>
| Newsgroups: microsoft.public.windowsxp.setup_deployment
| NNTP-Posting-Host: spc1-fare1-6-0-cust164.cosh.broadband.ntl.com
80.7.106.164
| Path:
cpmsftngxa06.phx.gbl!TK2MSFTNGXA01.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFTNGP10
phx.gbl
| Xref: cpmsftngxa06.phx.gbl
microsoft.public.windowsxp.setup_deployment:119426
| X-Tomcat-NG: microsoft.public.windowsxp.setup_deployment
|
| Hi Feng,
|
| Yes the exact message is:-
|
| [Error number: 0x8DDD0002]
| To install items from Windows Update, you must be logged on as an
| administrator or a member of the Administrators group. If your computer
is
| connected to a network, network policy settings might also prevent you
from
| completing this procedure.
|
|
|
| Kind regards,
|
| Vic.
|
| | > Hi Feng,
| >
| > I'm not in front of the computer right now but I am pretty sure that
the
| > error message you detail is the exact one. Are you thinking it may be
to
| > do with network policy settings?
| >
| > Kind regards,
| >
| > Vic
| > | >> Hi Vic,
| >>
| >> Could you please help me to verify if the exact error message is the
same
| >> as the below?
| >>
| >> [Error number: 0x8DDD0002]
| >>
| >> To install items from Windows Update, you must be logged on as an
| >> administrator or a member of the Administrators group. If your
computer
| >> is
| >> connected to a network, network policy settings might also prevent
you
| >> from
| >> completing this
| >> procedure.
| >>
| >> Note You can "run as" the local administrator on your computer
without
| >> having to
| >> log off and then log on again.
| >>
| >> Have a nice day!
| >>
| >> Thanks & Regards,
| >>
| >> Feng Mao [MSFT], MCSE
| >> Microsoft Online Partner Support
| >>
| >> Get Secure! - www.microsoft.com/security
| >>
| >> =====================================================
| >> When responding to posts, please "Reply to Group" via your newsreader
so
| >> that others may learn and benefit from your issue.
| >> =====================================================
| >> This posting is provided "AS IS" with no warranties, and confers no
| >> rights.
| >>
| >>
| >>
| >> --------------------
| >> | From: "Vic Russell" <[email protected]>
| >> | References: <[email protected]>
| >> <[email protected]>
| >> <[email protected]>
| >> <[email protected]>
| >> <[email protected]>
| >> | Subject: Re: SP2 has stopped me being an Administrator and
upgrading
| >> | Date: Mon, 16 Aug 2004 07:48:05 +0100
| >> | Lines: 142
| >> | X-Priority: 3
| >> | X-MSMail-Priority: Normal
| >> | X-Newsreader: Microsoft Outlook Express 6.00.2900.2180
| >> | X-RFC2646: Format=Flowed; Original
| >> | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2180
| >> | Message-ID: <[email protected]>
| >> | Newsgroups: microsoft.public.windowsxp.setup_deployment
| >> | NNTP-Posting-Host: host217-34-121-226.in-addr.btopenworld.com
| >> 217.34.121.226
| >> | Path:
| >>
cpmsftngxa06.phx.gbl!TK2MSFTNGXA01.phx.gbl!TK2MSFTNGP08.phx.gbl!tk2msftngp13
| >> phx.gbl
| >> | Xref: cpmsftngxa06.phx.gbl
| >> microsoft.public.windowsxp.setup_deployment:119374
| >> | X-Tomcat-NG: microsoft.public.windowsxp.setup_deployment
| >> |
| >> | Hi Feng,
| >> |
| >> | Yes the error was exactly the same before and after getting over
the
| >> | Administrator problem. It wasn't exactly a password problem as I
was
| >> able
| >> to
| >> | log into my normal account and the Administrator account with my
usual
| >> | passwords. However, before creating a new account (with admin
| >> privaledges)
| >> | from Administrator account I was not able to change account
privaledges
| >> on
| >> | my normal account, even with from the Administrator account. From
the
| >> new
| >> | account I could.
| >> |
| >> | With respect to the v5 update site, I cannot be sure until I go
home
to
| >> the
| >> | PC in question, but I do remember a v5 in the URL.
| >> |
| >> | I will take a further look this evening (I'm in the UK).
| >> |
| >> | Kind regards and thanks,
| >> |
| >> | Vic
| >> | | >> | > Hi Vic,
| >> | >
| >> | > Thank you for posting!
| >> | >
| >> | > I am glad that you have reset the password of the original
| >> Adminstrator
| >> by
| >> | > creating another user with Adminitrator privilege.
| >> | >
| >> | > For the Windows Update site issue, I wonder what exact error
message
| >> with
| >> | > the Error number was. It will be useful for troubleshooting. You
| >> mentioned
| >> | > the error number 0x8DDD0002, did it occur after resetting the
| >> password
| >> of
| >> | > Administrator? Log on as another user with Adminitrator
privilege,
| >> will
| >> it
| >> | > have issue with Windows Update site as well?
| >> | >
| >> | > Could you please have a try Windows Update V5 site at
| >> | > http://v5.windowsupdate.microsoft.com? It will be the new version
of
| >> | > Windows Update site.
| >> | >
| >> | > Have a nice day!
| >> | >
| >> | > Thanks & Regards,
| >> | >
| >> | > Feng Mao [MSFT], MCSE
| >> | > Microsoft Online Partner Support
| >> | >
| >> | > Get Secure! - www.microsoft.com/security
| >> | >
| >> | > =====================================================
| >> | > When responding to posts, please "Reply to Group" via your
newsreader
| >> so
| >> | > that others may learn and benefit from your issue.
| >> | > =====================================================
| >> | > This posting is provided "AS IS" with no warranties, and confers
no
| >> | > rights.
| >> | >
| >> | >
| >> | >
| >> | > --------------------
| >> | > | From: "Vic Russell" <[email protected]>
| >> | > | References: <[email protected]>
| >> | > <[email protected]>
| >> | > <[email protected]>
| >> | > | Subject: Re: SP2 has stopped me being an Administrator and
| >> upgrading
| >> | > | Date: Sun, 15 Aug 2004 09:31:19 +0100
| >> | > | Lines: 52
| >> | > | X-Priority: 3
| >> | > | X-MSMail-Priority: Normal
| >> | > | X-Newsreader: Microsoft Outlook Express 6.00.2900.2180
| >> | > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2180
| >> | > | X-RFC2646: Format=Flowed; Original
| >> | > | Message-ID: <[email protected]>
| >> | > | Newsgroups: microsoft.public.windowsxp.setup_deployment
| >> | > | NNTP-Posting-Host:
spc1-fare1-6-0-cust164.cosh.broadband.ntl.com
| >> | > 80.7.106.164
| >> | > | Path:
| >> | >
| >>
cpmsftngxa06.phx.gbl!cpmsftngxa10.phx.gbl!TK2MSFTFEED01.phx.gbl!TK2MSFTNGP08
| >> | > phx.gbl!TK2MSFTNGP10.phx.gbl
| >> | > | Xref: cpmsftngxa06.phx.gbl
| >> | > microsoft.public.windowsxp.setup_deployment:119254
| >> | > | X-Tomcat-NG: microsoft.public.windowsxp.setup_deployment
| >> | > |
| >> | > | Yes I agree, I got mine from the MSDN site as we are members.
| >> | > |
| >> | > | I have an update on my status:-
| >> | > | I have now gone in as the Administrator account and been able
to
| >> create
| >> | > an
| >> | > | account with admin privaleges. When logging on to this new
| >> account, I
| >> | > have
| >> | > | been able to set and reset my original account to restricted
and
| >> back
| >> to
| >> | > | administrator again. Before this, even when logged into the
| >> | > Administrator
| >> | > | account I could not change these settings.
| >> | > |
| >> | > | However, I still can't use the Microsoft Update site as it
tells
me
| >> I'm
| >> | > not
| >> | > | an administrator whichever account I'm logged into.
| >> | > |
| >> | > | Any more ideas?
| >> | > |
| >> | > | Vic
| >> | > | | >> | > | > Andrew E. wrote:
| >> | > | >> SP2 still isnt in a "final release",and even when it
| >> is,excpect
| >> | > | >> problems, installed 3rd party software is most
| >> vulnerable.However
| >> to
| >> | > | >> fix the problem, R.click update,select run as,type in youre
| >> | > | >> credentials (password etc).
| >> | > | >
| >> | > | >
| >> | > | > Where'd you get the information that SP2 wasn't in "final
| >> release"?
| >> | > If
| >> | > | > you
| >> | > | > mean just because it is not available on Windows Update -
that
| >> doesn't
| >> | > | > mean
| >> | > | > it isn't done. Anyone can get it from:
| >> | > | >
| >> | > | >
| >> | >
| >>
http://www.microsoft.com/downloads/details.aspx?FamilyId=049C9DBE-3B8E-4F30-
| >> | > 8245-9E368D3CDB5A&displaylang=en
| >> | > | >
| >> | > | > or
| >> | > | >
| >> | > | > http://snipurl.com/8bqy
| >> | > | >
| >> | > | > Sure, it recommends not getting this for upgrading one
machine,
| >> but
| >> it
| >> | > | > will
| >> | > | > work just like the release on the 16th will fro
WindowsUpdate.
| >> 266MB
| >> | > | > download though.
| >> | > | >
| >> | > | > --
| >> | > | > <- Shenan ->
| >> | > | > --
| >> | > | > The information is provided "as is", with no guarantees of
| >> | > | > completeness, accuracy or timeliness, and without warranties
of
| >> any
| >> | > | > kind, express or implied. In other words, read up before you
| >> take
| >> any
| >> | > | > advice - you are the one ultimately responsible for your
actions.
| >> | > | >
| >> | > | >
| >> | > |
| >> | > |
| >> | > |
| >> | >
| >> |
| >> |
| >> |
| >>
| >
| >
|
|
|
 
F

Feng Mao

Hi Vic,

According to KB article

324513 "Administrators Only" Error Message When You Try to Use the Windows
http://support.microsoft.com/?id=324513

If you have FinJan Software "Surfinguard Pro" program, please remove it. In
addition, it will be better to temporarily remove any AntiVirus software or
Internet Security Software.

Such problem can also be related to the permission of Windows Update
related registry key. To resolve this issue, follow these steps:

1. Click "Start", and then click "Run".
2. In the "Open" box, type "regedit" (without the quotation marks) and then
click "OK".
3. Locate and select the following registry key:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate
4. click "Edit", and then click "Permissions".
5. Click "Add", and then type "Everyone" in the dialog box that appears.
6. Click Check "Names", and then click "OK".
7. Select "Everyone" in the Group or user names list.
8. Under "Permissions for Everyone", click to select the "Full Control"
check box in the "Allow" column. Note The "Read" check box in the "Allow"
column is now also selected.
9. Select each user in turn, in the Group or user names list, and then
verify that no check boxes are selected in the "Deny" column. Clear any
check boxes that are selected in the "Deny" column.
10. Click "Advanced", and then click to select the "Replace permission
entries on all child objects with entries shown here that apply to child
objects" check box, and then click "OK".
11. Click "Yes" if you are prompted for confirmation.

Have a nice day!

Thanks & Regards,

Feng Mao [MSFT], MCSE
Microsoft Online Partner Support

Get Secure! - www.microsoft.com/security

=====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
=====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.



--------------------
| From: "Vic Russell" <[email protected]>
| References: <[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
<u6e#[email protected]>
<[email protected]>
| Subject: Re: SP2 has stopped me being an Administrator and upgrading
| Date: Tue, 17 Aug 2004 08:39:11 +0100
| Lines: 491
| X-Priority: 3
| X-MSMail-Priority: Normal
| X-Newsreader: Microsoft Outlook Express 6.00.2900.2180
| X-RFC2646: Format=Flowed; Original
| X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2180
| Message-ID: <#[email protected]>
| Newsgroups: microsoft.public.windowsxp.setup_deployment
| NNTP-Posting-Host: spc1-fare1-6-0-cust164.cosh.broadband.ntl.com
80.7.106.164
| Path:
cpmsftngxa06.phx.gbl!TK2MSFTNGXA01.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFTNGP11
.phx.gbl
| Xref: cpmsftngxa06.phx.gbl
microsoft.public.windowsxp.setup_deployment:119481
| X-Tomcat-NG: microsoft.public.windowsxp.setup_deployment
|
| Hi Feng,
|
| Thanks for all that. However, I still have the problem. The only bit I
could
| not do was the "Proxy server" bit as I am not using a proxy server.
|
| Any other ideas?
|
| Kind regards,
|
| Vic.
| | > Hi Vic,
| >
| > Thank you for the verification of the exact error message!
| >
| > This behavior may also occur if there are incorrect restriction
settings
| > on
| > certain registry keys or if the %Systemroot%\System32\Catroot2 folder is
| > corrupted.
| >
| > To resolve this issue, follow these steps:
| >
| >
| > Important If you access the Internet through a local area network (LAN)
| > that uses a proxy or firewall, contact your network administrator to
| > make sure
| > that the firewall or proxy-server is configured to allow you to use
| > Windows
| > Update.
| >
| >
| > 1. Log on as an administrator or follow the instructions in the Windows
| > Update error message to use the Run As command with an administrator
| > account. Try to access the Windows Update Web site again. If the
problem
| > is
| > resolved, do not continue troubleshooting.
| >
| > 2. Click Start and then click Run.
| >
| > 3. In the Open box, type "regedit" (without the quotation marks), and
then
| > click OK.
| >
| > 4. Locate and select the following registry key:
| >
| >
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate
| >
| > 5. On the Edit menu, click Permissions.
| >
| > 6. Click Add, and then type "Everyone" (without the quotation marks) in
| > the
| > dialog box that appears.
| >
| > 7. Click Check Names, and then click OK.
| >
| > 8. Select Everyone in the "Group or user names" list.
| >
| > 9. Under "Permissions for Everyone", click to select the Full Control
| > check
| > box in the Allow column. Note that the Read check box in the Allow
column
| > is now also selected.
| >
| > 10. Select each user, in turn, in the "Group or user names" list, and
then
| > verify that no check boxes are selected in the Deny column. Click to
clear
| > any check boxes that are selected in the Deny column.
| >
| > 11. Click the Advanced button, click to select the "Replace permission
| > entries on all child objects" check box, and then click OK.
| >
| > 12. Click YES if you are prompted for confirmation, and then click OK to
| > close the dialog box.
| >
| > 13. Try to access the Windows Update Web site again. If the problem is
| > resolved, do not continue troubleshooting.
| >
| > 14. Add the following sites to the proxy exception list in Internet
| > Explorer:
| >
| > - Windowsupdate.microsoft.com
| > - V4.Windowsupdate.microsoft.com
| > - Download.Windowsupdate.comTo do this, follow these steps:
| >
| >
| > a. In Internet Explorer, click "Tools" and then click "Internet
Options".
| >
| > b. On the "Connections" tab, click the dial-up or virtual private
network
| > (VPN) connection that you use to connect to the Internet, and then click
| > "Settings". If you connect to the Internet through your local area
network
| > (LAN), click "LAN Settings".
| >
| > c. Under "Proxy server", click "Advanced".
| >
| > d. In the "Exceptions" box, type
| >
| >
"Windowsupdate.microsoft.com;V4.Windowsupdate.microsoft.com;Download.Windows
| > update.com" (without the quotation marks), and then click OK three
times.
| >
| > e. Try again to visit the Windows Update Web site. If the problem is
| > resolved, do not continue troubleshooting. If the problem is not
resolved,
| > remove these proxy exceptions and continue troubleshooting.
| >
| > 15. Use proxy connections to enable HTTP 1.1. To do this, follow these
| > steps:
| >
| >
| > a. In Internet Explorer, click "Tools", and then click "Internet
Options".
| >
| > b. On the "Advanced" tab, under "HTTP 1.1 settings", click to select the
| > "Use HTTP 1.1 through proxy connections" check box.
| >
| > c. Click "OK", and then try again to visit the Windows Update Web site
| > again. If the problem is resolved, do not continue troubleshooting.
| >
| > 16. At the command prompt, type the following commands, pressing ENTER
| > after each line:
| >
| >
| > "net stop cryptsvc" (without the quotation marks)
| > "ren %systemroot%\system32\catroot2 oldcatroot2" (without the quotation
| > marks)
| > "net start cryptsvc" (without the quotation marks)
| >
| > 17. Try to access the Windows Update Web site.
| >
| > For detailed information about the above steps, visit the below article
in
| > the Microsoft knowledge base:
| >
| > 316524 "Administrators only" error message when you attempt to use the
| > Windows
| > http://support.microsoft.com/?id=316524
| >
| > Have a nice day!
| >
| > Thanks & Regards,
| >
| > Feng Mao [MSFT], MCSE
| > Microsoft Online Partner Support
| >
| > Get Secure! - www.microsoft.com/security
| >
| > =====================================================
| > When responding to posts, please "Reply to Group" via your newsreader so
| > that others may learn and benefit from your issue.
| > =====================================================
| > This posting is provided "AS IS" with no warranties, and confers no
| > rights.
| >
| >
| >
| > --------------------
| > | From: "Vic Russell" <[email protected]>
| > | References: <[email protected]>
| > <[email protected]>
| > <[email protected]>
| > <[email protected]>
| > <[email protected]>
| > <[email protected]>
| > <[email protected]>
| > <[email protected]>
| > | Subject: Re: SP2 has stopped me being an Administrator and upgrading
| > | Date: Mon, 16 Aug 2004 19:54:24 +0100
| > | Lines: 274
| > | X-Priority: 3
| > | X-MSMail-Priority: Normal
| > | X-Newsreader: Microsoft Outlook Express 6.00.2900.2180
| > | X-RFC2646: Format=Flowed; Response
| > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2180
| > | Message-ID: <u6e#[email protected]>
| > | Newsgroups: microsoft.public.windowsxp.setup_deployment
| > | NNTP-Posting-Host: spc1-fare1-6-0-cust164.cosh.broadband.ntl.com
| > 80.7.106.164
| > | Path:
| >
cpmsftngxa06.phx.gbl!TK2MSFTNGXA01.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFTNGP10
| > phx.gbl
| > | Xref: cpmsftngxa06.phx.gbl
| > microsoft.public.windowsxp.setup_deployment:119426
| > | X-Tomcat-NG: microsoft.public.windowsxp.setup_deployment
| > |
| > | Hi Feng,
| > |
| > | Yes the exact message is:-
| > |
| > | [Error number: 0x8DDD0002]
| > | To install items from Windows Update, you must be logged on as
an
| > | administrator or a member of the Administrators group. If your
computer
| > is
| > | connected to a network, network policy settings might also prevent you
| > from
| > | completing this procedure.
| > |
| > |
| > |
| > | Kind regards,
| > |
| > | Vic.
| > |
| > | | > | > Hi Feng,
| > | >
| > | > I'm not in front of the computer right now but I am pretty sure that
| > the
| > | > error message you detail is the exact one. Are you thinking it may
be
| > to
| > | > do with network policy settings?
| > | >
| > | > Kind regards,
| > | >
| > | > Vic
| > | > | > | >> Hi Vic,
| > | >>
| > | >> Could you please help me to verify if the exact error message is
the
| > same
| > | >> as the below?
| > | >>
| > | >> [Error number: 0x8DDD0002]
| > | >>
| > | >> To install items from Windows Update, you must be logged on as an
| > | >> administrator or a member of the Administrators group. If your
| > computer
| > | >> is
| > | >> connected to a network, network policy settings might also prevent
| > you
| > | >> from
| > | >> completing this
| > | >> procedure.
| > | >>
| > | >> Note You can "run as" the local administrator on your computer
| > without
| > | >> having to
| > | >> log off and then log on again.
| > | >>
| > | >> Have a nice day!
| > | >>
| > | >> Thanks & Regards,
| > | >>
| > | >> Feng Mao [MSFT], MCSE
| > | >> Microsoft Online Partner Support
| > | >>
| > | >> Get Secure! - www.microsoft.com/security
| > | >>
| > | >> =====================================================
| > | >> When responding to posts, please "Reply to Group" via your
newsreader
| > so
| > | >> that others may learn and benefit from your issue.
| > | >> =====================================================
| > | >> This posting is provided "AS IS" with no warranties, and confers no
| > | >> rights.
| > | >>
| > | >>
| > | >>
| > | >> --------------------
| > | >> | From: "Vic Russell" <[email protected]>
| > | >> | References: <[email protected]>
| > | >> <[email protected]>
| > | >> <[email protected]>
| > | >> <[email protected]>
| > | >> <[email protected]>
| > | >> | Subject: Re: SP2 has stopped me being an Administrator and
| > upgrading
| > | >> | Date: Mon, 16 Aug 2004 07:48:05 +0100
| > | >> | Lines: 142
| > | >> | X-Priority: 3
| > | >> | X-MSMail-Priority: Normal
| > | >> | X-Newsreader: Microsoft Outlook Express 6.00.2900.2180
| > | >> | X-RFC2646: Format=Flowed; Original
| > | >> | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2180
| > | >> | Message-ID: <[email protected]>
| > | >> | Newsgroups: microsoft.public.windowsxp.setup_deployment
| > | >> | NNTP-Posting-Host: host217-34-121-226.in-addr.btopenworld.com
| > | >> 217.34.121.226
| > | >> | Path:
| > | >>
| >
cpmsftngxa06.phx.gbl!TK2MSFTNGXA01.phx.gbl!TK2MSFTNGP08.phx.gbl!tk2msftngp13
| > | >> phx.gbl
| > | >> | Xref: cpmsftngxa06.phx.gbl
| > | >> microsoft.public.windowsxp.setup_deployment:119374
| > | >> | X-Tomcat-NG: microsoft.public.windowsxp.setup_deployment
| > | >> |
| > | >> | Hi Feng,
| > | >> |
| > | >> | Yes the error was exactly the same before and after getting over
| > the
| > | >> | Administrator problem. It wasn't exactly a password problem as I
| > was
| > | >> able
| > | >> to
| > | >> | log into my normal account and the Administrator account with my
| > usual
| > | >> | passwords. However, before creating a new account (with admin
| > | >> privaledges)
| > | >> | from Administrator account I was not able to change account
| > privaledges
| > | >> on
| > | >> | my normal account, even with from the Administrator account. From
| > the
| > | >> new
| > | >> | account I could.
| > | >> |
| > | >> | With respect to the v5 update site, I cannot be sure until I go
| > home
| > to
| > | >> the
| > | >> | PC in question, but I do remember a v5 in the URL.
| > | >> |
| > | >> | I will take a further look this evening (I'm in the UK).
| > | >> |
| > | >> | Kind regards and thanks,
| > | >> |
| > | >> | Vic
| > | >> | | > | >> | > Hi Vic,
| > | >> | >
| > | >> | > Thank you for posting!
| > | >> | >
| > | >> | > I am glad that you have reset the password of the original
| > | >> Adminstrator
| > | >> by
| > | >> | > creating another user with Adminitrator privilege.
| > | >> | >
| > | >> | > For the Windows Update site issue, I wonder what exact error
| > message
| > | >> with
| > | >> | > the Error number was. It will be useful for troubleshooting.
You
| > | >> mentioned
| > | >> | > the error number 0x8DDD0002, did it occur after resetting the
| > | >> password
| > | >> of
| > | >> | > Administrator? Log on as another user with Adminitrator
| > privilege,
| > | >> will
| > | >> it
| > | >> | > have issue with Windows Update site as well?
| > | >> | >
| > | >> | > Could you please have a try Windows Update V5 site at
| > | >> | > http://v5.windowsupdate.microsoft.com? It will be the new
version
| > of
| > | >> | > Windows Update site.
| > | >> | >
| > | >> | > Have a nice day!
| > | >> | >
| > | >> | > Thanks & Regards,
| > | >> | >
| > | >> | > Feng Mao [MSFT], MCSE
| > | >> | > Microsoft Online Partner Support
| > | >> | >
| > | >> | > Get Secure! - www.microsoft.com/security
| > | >> | >
| > | >> | > =====================================================
| > | >> | > When responding to posts, please "Reply to Group" via your
| > newsreader
| > | >> so
| > | >> | > that others may learn and benefit from your issue.
| > | >> | > =====================================================
| > | >> | > This posting is provided "AS IS" with no warranties, and
confers
| > no
| > | >> | > rights.
| > | >> | >
| > | >> | >
| > | >> | >
| > | >> | > --------------------
| > | >> | > | From: "Vic Russell" <[email protected]>
| > | >> | > | References: <[email protected]>
| > | >> | > <[email protected]>
| > | >> | > <[email protected]>
| > | >> | > | Subject: Re: SP2 has stopped me being an Administrator and
| > | >> upgrading
| > | >> | > | Date: Sun, 15 Aug 2004 09:31:19 +0100
| > | >> | > | Lines: 52
| > | >> | > | X-Priority: 3
| > | >> | > | X-MSMail-Priority: Normal
| > | >> | > | X-Newsreader: Microsoft Outlook Express 6.00.2900.2180
| > | >> | > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2180
| > | >> | > | X-RFC2646: Format=Flowed; Original
| > | >> | > | Message-ID: <[email protected]>
| > | >> | > | Newsgroups: microsoft.public.windowsxp.setup_deployment
| > | >> | > | NNTP-Posting-Host:
| > spc1-fare1-6-0-cust164.cosh.broadband.ntl.com
| > | >> | > 80.7.106.164
| > | >> | > | Path:
| > | >> | >
| > | >>
| >
cpmsftngxa06.phx.gbl!cpmsftngxa10.phx.gbl!TK2MSFTFEED01.phx.gbl!TK2MSFTNGP08
| > | >> | > phx.gbl!TK2MSFTNGP10.phx.gbl
| > | >> | > | Xref: cpmsftngxa06.phx.gbl
| > | >> | > microsoft.public.windowsxp.setup_deployment:119254
| > | >> | > | X-Tomcat-NG: microsoft.public.windowsxp.setup_deployment
| > | >> | > |
| > | >> | > | Yes I agree, I got mine from the MSDN site as we are members.
| > | >> | > |
| > | >> | > | I have an update on my status:-
| > | >> | > | I have now gone in as the Administrator account and been
able
| > to
| > | >> create
| > | >> | > an
| > | >> | > | account with admin privaleges. When logging on to this new
| > | >> account, I
| > | >> | > have
| > | >> | > | been able to set and reset my original account to restricted
| > and
| > | >> back
| > | >> to
| > | >> | > | administrator again. Before this, even when logged into the
| > | >> | > Administrator
| > | >> | > | account I could not change these settings.
| > | >> | > |
| > | >> | > | However, I still can't use the Microsoft Update site as it
| > tells
| > me
| > | >> I'm
| > | >> | > not
| > | >> | > | an administrator whichever account I'm logged into.
| > | >> | > |
| > | >> | > | Any more ideas?
| > | >> | > |
| > | >> | > | Vic
| > | >> | > | | > | >> | > | > Andrew E. wrote:
| > | >> | > | >> SP2 still isnt in a "final release",and even when it
| > | >> is,excpect
| > | >> | > | >> problems, installed 3rd party software is most
| > | >> vulnerable.However
| > | >> to
| > | >> | > | >> fix the problem, R.click update,select run as,type in
youre
| > | >> | > | >> credentials (password etc).
| > | >> | > | >
| > | >> | > | >
| > | >> | > | > Where'd you get the information that SP2 wasn't in "final
| > | >> release"?
| > | >> | > If
| > | >> | > | > you
| > | >> | > | > mean just because it is not available on Windows Update -
| > that
| > | >> doesn't
| > | >> | > | > mean
| > | >> | > | > it isn't done. Anyone can get it from:
| > | >> | > | >
| > | >> | > | >
| > | >> | >
| > | >>
| >
http://www.microsoft.com/downloads/details.aspx?FamilyId=049C9DBE-3B8E-4F30-
| > | >> | > 8245-9E368D3CDB5A&displaylang=en
| > | >> | > | >
| > | >> | > | > or
| > | >> | > | >
| > | >> | > | > http://snipurl.com/8bqy
| > | >> | > | >
| > | >> | > | > Sure, it recommends not getting this for upgrading one
| > machine,
| > | >> but
| > | >> it
| > | >> | > | > will
| > | >> | > | > work just like the release on the 16th will fro
| > WindowsUpdate.
| > | >> 266MB
| > | >> | > | > download though.
| > | >> | > | >
| > | >> | > | > --
| > | >> | > | > <- Shenan ->
| > | >> | > | > --
| > | >> | > | > The information is provided "as is", with no guarantees of
| > | >> | > | > completeness, accuracy or timeliness, and without
warranties
| > of
| > | >> any
| > | >> | > | > kind, express or implied. In other words, read up before
you
| > | >> take
| > | >> any
| > | >> | > | > advice - you are the one ultimately responsible for your
| > actions.
| > | >> | > | >
| > | >> | > | >
| > | >> | > |
| > | >> | > |
| > | >> | > |
| > | >> | >
| > | >> |
| > | >> |
| > | >> |
| > | >>
| > | >
| > | >
| > |
| > |
| > |
| >
|
|
|
 
V

Vic Russell

Hi Feng,

I'm afraid none of this worked. I had already done the WindowsUpdate
Everyone registry key stuff and don't have the FinJan software. This is
getting a bit scarry!

Kind regards,

Vic
Feng Mao said:
Hi Vic,

According to KB article

324513 "Administrators Only" Error Message When You Try to Use the Windows
http://support.microsoft.com/?id=324513

If you have FinJan Software "Surfinguard Pro" program, please remove it.
In
addition, it will be better to temporarily remove any AntiVirus software
or
Internet Security Software.

Such problem can also be related to the permission of Windows Update
related registry key. To resolve this issue, follow these steps:

1. Click "Start", and then click "Run".
2. In the "Open" box, type "regedit" (without the quotation marks) and
then
click "OK".
3. Locate and select the following registry key:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate
4. click "Edit", and then click "Permissions".
5. Click "Add", and then type "Everyone" in the dialog box that appears.
6. Click Check "Names", and then click "OK".
7. Select "Everyone" in the Group or user names list.
8. Under "Permissions for Everyone", click to select the "Full Control"
check box in the "Allow" column. Note The "Read" check box in the "Allow"
column is now also selected.
9. Select each user in turn, in the Group or user names list, and then
verify that no check boxes are selected in the "Deny" column. Clear any
check boxes that are selected in the "Deny" column.
10. Click "Advanced", and then click to select the "Replace permission
entries on all child objects with entries shown here that apply to child
objects" check box, and then click "OK".
11. Click "Yes" if you are prompted for confirmation.

Have a nice day!

Thanks & Regards,

Feng Mao [MSFT], MCSE
Microsoft Online Partner Support

Get Secure! - www.microsoft.com/security

=====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
=====================================================
This posting is provided "AS IS" with no warranties, and confers no
rights.



--------------------
| From: "Vic Russell" <[email protected]>
| References: <[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
<u6e#[email protected]>
<[email protected]>
| Subject: Re: SP2 has stopped me being an Administrator and upgrading
| Date: Tue, 17 Aug 2004 08:39:11 +0100
| Lines: 491
| X-Priority: 3
| X-MSMail-Priority: Normal
| X-Newsreader: Microsoft Outlook Express 6.00.2900.2180
| X-RFC2646: Format=Flowed; Original
| X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2180
| Message-ID: <#[email protected]>
| Newsgroups: microsoft.public.windowsxp.setup_deployment
| NNTP-Posting-Host: spc1-fare1-6-0-cust164.cosh.broadband.ntl.com
80.7.106.164
| Path:
cpmsftngxa06.phx.gbl!TK2MSFTNGXA01.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFTNGP11
phx.gbl
| Xref: cpmsftngxa06.phx.gbl
microsoft.public.windowsxp.setup_deployment:119481
| X-Tomcat-NG: microsoft.public.windowsxp.setup_deployment
|
| Hi Feng,
|
| Thanks for all that. However, I still have the problem. The only bit I
could
| not do was the "Proxy server" bit as I am not using a proxy server.
|
| Any other ideas?
|
| Kind regards,
|
| Vic.
| | > Hi Vic,
| >
| > Thank you for the verification of the exact error message!
| >
| > This behavior may also occur if there are incorrect restriction
settings
| > on
| > certain registry keys or if the %Systemroot%\System32\Catroot2 folder
is
| > corrupted.
| >
| > To resolve this issue, follow these steps:
| >
| >
| > Important If you access the Internet through a local area network
(LAN)
| > that uses a proxy or firewall, contact your network administrator to
| > make sure
| > that the firewall or proxy-server is configured to allow you to use
| > Windows
| > Update.
| >
| >
| > 1. Log on as an administrator or follow the instructions in the
Windows
| > Update error message to use the Run As command with an administrator
| > account. Try to access the Windows Update Web site again. If the
problem
| > is
| > resolved, do not continue troubleshooting.
| >
| > 2. Click Start and then click Run.
| >
| > 3. In the Open box, type "regedit" (without the quotation marks), and
then
| > click OK.
| >
| > 4. Locate and select the following registry key:
| >
| >
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate
| >
| > 5. On the Edit menu, click Permissions.
| >
| > 6. Click Add, and then type "Everyone" (without the quotation marks)
in
| > the
| > dialog box that appears.
| >
| > 7. Click Check Names, and then click OK.
| >
| > 8. Select Everyone in the "Group or user names" list.
| >
| > 9. Under "Permissions for Everyone", click to select the Full Control
| > check
| > box in the Allow column. Note that the Read check box in the Allow
column
| > is now also selected.
| >
| > 10. Select each user, in turn, in the "Group or user names" list, and
then
| > verify that no check boxes are selected in the Deny column. Click to
clear
| > any check boxes that are selected in the Deny column.
| >
| > 11. Click the Advanced button, click to select the "Replace permission
| > entries on all child objects" check box, and then click OK.
| >
| > 12. Click YES if you are prompted for confirmation, and then click OK
to
| > close the dialog box.
| >
| > 13. Try to access the Windows Update Web site again. If the problem is
| > resolved, do not continue troubleshooting.
| >
| > 14. Add the following sites to the proxy exception list in Internet
| > Explorer:
| >
| > - Windowsupdate.microsoft.com
| > - V4.Windowsupdate.microsoft.com
| > - Download.Windowsupdate.comTo do this, follow these steps:
| >
| >
| > a. In Internet Explorer, click "Tools" and then click "Internet
Options".
| >
| > b. On the "Connections" tab, click the dial-up or virtual private
network
| > (VPN) connection that you use to connect to the Internet, and then
click
| > "Settings". If you connect to the Internet through your local area
network
| > (LAN), click "LAN Settings".
| >
| > c. Under "Proxy server", click "Advanced".
| >
| > d. In the "Exceptions" box, type
| >
| >
"Windowsupdate.microsoft.com;V4.Windowsupdate.microsoft.com;Download.Windows
| > update.com" (without the quotation marks), and then click OK three
times.
| >
| > e. Try again to visit the Windows Update Web site. If the problem is
| > resolved, do not continue troubleshooting. If the problem is not
resolved,
| > remove these proxy exceptions and continue troubleshooting.
| >
| > 15. Use proxy connections to enable HTTP 1.1. To do this, follow these
| > steps:
| >
| >
| > a. In Internet Explorer, click "Tools", and then click "Internet
Options".
| >
| > b. On the "Advanced" tab, under "HTTP 1.1 settings", click to select
the
| > "Use HTTP 1.1 through proxy connections" check box.
| >
| > c. Click "OK", and then try again to visit the Windows Update Web site
| > again. If the problem is resolved, do not continue troubleshooting.
| >
| > 16. At the command prompt, type the following commands, pressing ENTER
| > after each line:
| >
| >
| > "net stop cryptsvc" (without the quotation marks)
| > "ren %systemroot%\system32\catroot2 oldcatroot2" (without the
quotation
| > marks)
| > "net start cryptsvc" (without the quotation marks)
| >
| > 17. Try to access the Windows Update Web site.
| >
| > For detailed information about the above steps, visit the below
article
in
| > the Microsoft knowledge base:
| >
| > 316524 "Administrators only" error message when you attempt to use the
| > Windows
| > http://support.microsoft.com/?id=316524
| >
| > Have a nice day!
| >
| > Thanks & Regards,
| >
| > Feng Mao [MSFT], MCSE
| > Microsoft Online Partner Support
| >
| > Get Secure! - www.microsoft.com/security
| >
| > =====================================================
| > When responding to posts, please "Reply to Group" via your newsreader
so
| > that others may learn and benefit from your issue.
| > =====================================================
| > This posting is provided "AS IS" with no warranties, and confers no
| > rights.
| >
| >
| >
| > --------------------
| > | From: "Vic Russell" <[email protected]>
| > | References: <[email protected]>
| > <[email protected]>
| > <[email protected]>
| > <[email protected]>
| > <[email protected]>
| > <[email protected]>
| > <[email protected]>
| > <[email protected]>
| > | Subject: Re: SP2 has stopped me being an Administrator and upgrading
| > | Date: Mon, 16 Aug 2004 19:54:24 +0100
| > | Lines: 274
| > | X-Priority: 3
| > | X-MSMail-Priority: Normal
| > | X-Newsreader: Microsoft Outlook Express 6.00.2900.2180
| > | X-RFC2646: Format=Flowed; Response
| > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2180
| > | Message-ID: <u6e#[email protected]>
| > | Newsgroups: microsoft.public.windowsxp.setup_deployment
| > | NNTP-Posting-Host: spc1-fare1-6-0-cust164.cosh.broadband.ntl.com
| > 80.7.106.164
| > | Path:
| >
cpmsftngxa06.phx.gbl!TK2MSFTNGXA01.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFTNGP10
| > phx.gbl
| > | Xref: cpmsftngxa06.phx.gbl
| > microsoft.public.windowsxp.setup_deployment:119426
| > | X-Tomcat-NG: microsoft.public.windowsxp.setup_deployment
| > |
| > | Hi Feng,
| > |
| > | Yes the exact message is:-
| > |
| > | [Error number: 0x8DDD0002]
| > | To install items from Windows Update, you must be logged on as
an
| > | administrator or a member of the Administrators group. If your
computer
| > is
| > | connected to a network, network policy settings might also prevent
you
| > from
| > | completing this procedure.
| > |
| > |
| > |
| > | Kind regards,
| > |
| > | Vic.
| > |
| > | | > | > Hi Feng,
| > | >
| > | > I'm not in front of the computer right now but I am pretty sure
that
| > the
| > | > error message you detail is the exact one. Are you thinking it may
be
| > to
| > | > do with network policy settings?
| > | >
| > | > Kind regards,
| > | >
| > | > Vic
| > | > | > | >> Hi Vic,
| > | >>
| > | >> Could you please help me to verify if the exact error message is
the
| > same
| > | >> as the below?
| > | >>
| > | >> [Error number: 0x8DDD0002]
| > | >>
| > | >> To install items from Windows Update, you must be logged on as an
| > | >> administrator or a member of the Administrators group. If your
| > computer
| > | >> is
| > | >> connected to a network, network policy settings might also
prevent
| > you
| > | >> from
| > | >> completing this
| > | >> procedure.
| > | >>
| > | >> Note You can "run as" the local administrator on your computer
| > without
| > | >> having to
| > | >> log off and then log on again.
| > | >>
| > | >> Have a nice day!
| > | >>
| > | >> Thanks & Regards,
| > | >>
| > | >> Feng Mao [MSFT], MCSE
| > | >> Microsoft Online Partner Support
| > | >>
| > | >> Get Secure! - www.microsoft.com/security
| > | >>
| > | >> =====================================================
| > | >> When responding to posts, please "Reply to Group" via your
newsreader
| > so
| > | >> that others may learn and benefit from your issue.
| > | >> =====================================================
| > | >> This posting is provided "AS IS" with no warranties, and confers
no
| > | >> rights.
| > | >>
| > | >>
| > | >>
| > | >> --------------------
| > | >> | From: "Vic Russell" <[email protected]>
| > | >> | References: <[email protected]>
| > | >> <[email protected]>
| > | >> <[email protected]>
| > | >> <[email protected]>
| > | >> <[email protected]>
| > | >> | Subject: Re: SP2 has stopped me being an Administrator and
| > upgrading
| > | >> | Date: Mon, 16 Aug 2004 07:48:05 +0100
| > | >> | Lines: 142
| > | >> | X-Priority: 3
| > | >> | X-MSMail-Priority: Normal
| > | >> | X-Newsreader: Microsoft Outlook Express 6.00.2900.2180
| > | >> | X-RFC2646: Format=Flowed; Original
| > | >> | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2180
| > | >> | Message-ID: <[email protected]>
| > | >> | Newsgroups: microsoft.public.windowsxp.setup_deployment
| > | >> | NNTP-Posting-Host: host217-34-121-226.in-addr.btopenworld.com
| > | >> 217.34.121.226
| > | >> | Path:
| > | >>
| >
cpmsftngxa06.phx.gbl!TK2MSFTNGXA01.phx.gbl!TK2MSFTNGP08.phx.gbl!tk2msftngp13
| > | >> phx.gbl
| > | >> | Xref: cpmsftngxa06.phx.gbl
| > | >> microsoft.public.windowsxp.setup_deployment:119374
| > | >> | X-Tomcat-NG: microsoft.public.windowsxp.setup_deployment
| > | >> |
| > | >> | Hi Feng,
| > | >> |
| > | >> | Yes the error was exactly the same before and after getting
over
| > the
| > | >> | Administrator problem. It wasn't exactly a password problem as
I
| > was
| > | >> able
| > | >> to
| > | >> | log into my normal account and the Administrator account with
my
| > usual
| > | >> | passwords. However, before creating a new account (with admin
| > | >> privaledges)
| > | >> | from Administrator account I was not able to change account
| > privaledges
| > | >> on
| > | >> | my normal account, even with from the Administrator account.
From
| > the
| > | >> new
| > | >> | account I could.
| > | >> |
| > | >> | With respect to the v5 update site, I cannot be sure until I go
| > home
| > to
| > | >> the
| > | >> | PC in question, but I do remember a v5 in the URL.
| > | >> |
| > | >> | I will take a further look this evening (I'm in the UK).
| > | >> |
| > | >> | Kind regards and thanks,
| > | >> |
| > | >> | Vic
| > | >> | | > | >> | > Hi Vic,
| > | >> | >
| > | >> | > Thank you for posting!
| > | >> | >
| > | >> | > I am glad that you have reset the password of the original
| > | >> Adminstrator
| > | >> by
| > | >> | > creating another user with Adminitrator privilege.
| > | >> | >
| > | >> | > For the Windows Update site issue, I wonder what exact error
| > message
| > | >> with
| > | >> | > the Error number was. It will be useful for troubleshooting.
You
| > | >> mentioned
| > | >> | > the error number 0x8DDD0002, did it occur after resetting the
| > | >> password
| > | >> of
| > | >> | > Administrator? Log on as another user with Adminitrator
| > privilege,
| > | >> will
| > | >> it
| > | >> | > have issue with Windows Update site as well?
| > | >> | >
| > | >> | > Could you please have a try Windows Update V5 site at
| > | >> | > http://v5.windowsupdate.microsoft.com? It will be the new
version
| > of
| > | >> | > Windows Update site.
| > | >> | >
| > | >> | > Have a nice day!
| > | >> | >
| > | >> | > Thanks & Regards,
| > | >> | >
| > | >> | > Feng Mao [MSFT], MCSE
| > | >> | > Microsoft Online Partner Support
| > | >> | >
| > | >> | > Get Secure! - www.microsoft.com/security
| > | >> | >
| > | >> | > =====================================================
| > | >> | > When responding to posts, please "Reply to Group" via your
| > newsreader
| > | >> so
| > | >> | > that others may learn and benefit from your issue.
| > | >> | > =====================================================
| > | >> | > This posting is provided "AS IS" with no warranties, and
confers
| > no
| > | >> | > rights.
| > | >> | >
| > | >> | >
| > | >> | >
| > | >> | > --------------------
| > | >> | > | From: "Vic Russell" <[email protected]>
| > | >> | > | References: <[email protected]>
| > | >> | > <[email protected]>
| > | >> | > <[email protected]>
| > | >> | > | Subject: Re: SP2 has stopped me being an Administrator and
| > | >> upgrading
| > | >> | > | Date: Sun, 15 Aug 2004 09:31:19 +0100
| > | >> | > | Lines: 52
| > | >> | > | X-Priority: 3
| > | >> | > | X-MSMail-Priority: Normal
| > | >> | > | X-Newsreader: Microsoft Outlook Express 6.00.2900.2180
| > | >> | > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2180
| > | >> | > | X-RFC2646: Format=Flowed; Original
| > | >> | > | Message-ID: <[email protected]>
| > | >> | > | Newsgroups: microsoft.public.windowsxp.setup_deployment
| > | >> | > | NNTP-Posting-Host:
| > spc1-fare1-6-0-cust164.cosh.broadband.ntl.com
| > | >> | > 80.7.106.164
| > | >> | > | Path:
| > | >> | >
| > | >>
| >
cpmsftngxa06.phx.gbl!cpmsftngxa10.phx.gbl!TK2MSFTFEED01.phx.gbl!TK2MSFTNGP08
| > | >> | > phx.gbl!TK2MSFTNGP10.phx.gbl
| > | >> | > | Xref: cpmsftngxa06.phx.gbl
| > | >> | > microsoft.public.windowsxp.setup_deployment:119254
| > | >> | > | X-Tomcat-NG: microsoft.public.windowsxp.setup_deployment
| > | >> | > |
| > | >> | > | Yes I agree, I got mine from the MSDN site as we are
members.
| > | >> | > |
| > | >> | > | I have an update on my status:-
| > | >> | > | I have now gone in as the Administrator account and been
able
| > to
| > | >> create
| > | >> | > an
| > | >> | > | account with admin privaleges. When logging on to this new
| > | >> account, I
| > | >> | > have
| > | >> | > | been able to set and reset my original account to
restricted
| > and
| > | >> back
| > | >> to
| > | >> | > | administrator again. Before this, even when logged into
the
| > | >> | > Administrator
| > | >> | > | account I could not change these settings.
| > | >> | > |
| > | >> | > | However, I still can't use the Microsoft Update site as it
| > tells
| > me
| > | >> I'm
| > | >> | > not
| > | >> | > | an administrator whichever account I'm logged into.
| > | >> | > |
| > | >> | > | Any more ideas?
| > | >> | > |
| > | >> | > | Vic
message
| > | >> | > | | > | >> | > | > Andrew E. wrote:
| > | >> | > | >> SP2 still isnt in a "final release",and even when it
| > | >> is,excpect
| > | >> | > | >> problems, installed 3rd party software is most
| > | >> vulnerable.However
| > | >> to
| > | >> | > | >> fix the problem, R.click update,select run as,type in
youre
| > | >> | > | >> credentials (password etc).
| > | >> | > | >
| > | >> | > | >
| > | >> | > | > Where'd you get the information that SP2 wasn't in "final
| > | >> release"?
| > | >> | > If
| > | >> | > | > you
| > | >> | > | > mean just because it is not available on Windows Update -
| > that
| > | >> doesn't
| > | >> | > | > mean
| > | >> | > | > it isn't done. Anyone can get it from:
| > | >> | > | >
| > | >> | > | >
| > | >> | >
| > | >>
| >
http://www.microsoft.com/downloads/details.aspx?FamilyId=049C9DBE-3B8E-4F30-
| > | >> | > 8245-9E368D3CDB5A&displaylang=en
| > | >> | > | >
| > | >> | > | > or
| > | >> | > | >
| > | >> | > | > http://snipurl.com/8bqy
| > | >> | > | >
| > | >> | > | > Sure, it recommends not getting this for upgrading one
| > machine,
| > | >> but
| > | >> it
| > | >> | > | > will
| > | >> | > | > work just like the release on the 16th will fro
| > WindowsUpdate.
| > | >> 266MB
| > | >> | > | > download though.
| > | >> | > | >
| > | >> | > | > --
| > | >> | > | > <- Shenan ->
| > | >> | > | > --
| > | >> | > | > The information is provided "as is", with no guarantees
of
| > | >> | > | > completeness, accuracy or timeliness, and without
warranties
| > of
| > | >> any
| > | >> | > | > kind, express or implied. In other words, read up before
you
| > | >> take
| > | >> any
| > | >> | > | > advice - you are the one ultimately responsible for your
| > actions.
| > | >> | > | >
| > | >> | > | >
| > | >> | > |
| > | >> | > |
| > | >> | > |
| > | >> | >
| > | >> |
| > | >> |
| > | >> |
| > | >>
| > | >
| > | >
| > |
| > |
| > |
| >
|
|
|
 
F

Feng Mao

Hi Vic,

Let us try below steps to register the Windows Update related DLL files and
I hope that it will be helpful.

1. Click Start, point to Run
2. Type the command CMD and press Enter
3. Type the following commands and press Enter at the end of each line
regsvr32 SOFTPUB.DLL
regsvr32 WINTRUST.DLL
regsvr32 INITPKI.DLL
regsvr32 dssenh.dll
regsvr32 Rsaenh.dll
regsvr32 gpkcsp.dll
regsvr32 sccbase.dll
regsvr32 slbcsp.dll
regsvr32 Cryptdlg.dll
Note, you may receive a box to tell you the DllRegister is successful.
Click OK button to close the box.
4. Type command EXIT and press Enter to close Command Prompt window
5. Restart the computer and try again.

Have a good day!

Thanks & Regards,

Feng Mao [MSFT], MCSE
Microsoft Online Partner Support

Get Secure! - www.microsoft.com/security

=====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
=====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.



--------------------
| From: "Vic Russell" <[email protected]>
| References: <[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
<u6e#[email protected]>
<[email protected]>
<#[email protected]>
<[email protected]>
| Subject: Re: SP2 has stopped me being an Administrator and upgrading
| Date: Thu, 19 Aug 2004 08:50:43 +0100
| Lines: 648
| X-Priority: 3
| X-MSMail-Priority: Normal
| X-Newsreader: Microsoft Outlook Express 6.00.2900.2180
| X-RFC2646: Format=Flowed; Original
| X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2180
| Message-ID: <#[email protected]>
| Newsgroups: microsoft.public.windowsxp.setup_deployment
| NNTP-Posting-Host: host217-34-121-226.in-addr.btopenworld.com
217.34.121.226
| Path:
cpmsftngxa10.phx.gbl!TK2MSFTFEED01.phx.gbl!TK2MSFTNGP08.phx.gbl!tk2msftngp13
..phx.gbl
| Xref: cpmsftngxa10.phx.gbl
microsoft.public.windowsxp.setup_deployment:120067
| X-Tomcat-NG: microsoft.public.windowsxp.setup_deployment
|
| Hi Feng,
|
| I'm afraid none of this worked. I had already done the WindowsUpdate
| Everyone registry key stuff and don't have the FinJan software. This is
| getting a bit scarry!
|
| Kind regards,
|
| Vic
| | > Hi Vic,
| >
| > According to KB article
| >
| > 324513 "Administrators Only" Error Message When You Try to Use the
Windows
| > http://support.microsoft.com/?id=324513
| >
| > If you have FinJan Software "Surfinguard Pro" program, please remove
it.
| > In
| > addition, it will be better to temporarily remove any AntiVirus
software
| > or
| > Internet Security Software.
| >
| > Such problem can also be related to the permission of Windows Update
| > related registry key. To resolve this issue, follow these steps:
| >
| > 1. Click "Start", and then click "Run".
| > 2. In the "Open" box, type "regedit" (without the quotation marks) and
| > then
| > click "OK".
| > 3. Locate and select the following registry key:
| >
| >
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate
| > 4. click "Edit", and then click "Permissions".
| > 5. Click "Add", and then type "Everyone" in the dialog box that appears.
| > 6. Click Check "Names", and then click "OK".
| > 7. Select "Everyone" in the Group or user names list.
| > 8. Under "Permissions for Everyone", click to select the "Full Control"
| > check box in the "Allow" column. Note The "Read" check box in the
"Allow"
| > column is now also selected.
| > 9. Select each user in turn, in the Group or user names list, and then
| > verify that no check boxes are selected in the "Deny" column. Clear any
| > check boxes that are selected in the "Deny" column.
| > 10. Click "Advanced", and then click to select the "Replace permission
| > entries on all child objects with entries shown here that apply to child
| > objects" check box, and then click "OK".
| > 11. Click "Yes" if you are prompted for confirmation.
| >
| > Have a nice day!
| >
| > Thanks & Regards,
| >
| > Feng Mao [MSFT], MCSE
| > Microsoft Online Partner Support
| >
| > Get Secure! - www.microsoft.com/security
| >
| > =====================================================
| > When responding to posts, please "Reply to Group" via your newsreader so
| > that others may learn and benefit from your issue.
| > =====================================================
| > This posting is provided "AS IS" with no warranties, and confers no
| > rights.
| >
| >
| >
| > --------------------
| > | From: "Vic Russell" <[email protected]>
| > | References: <[email protected]>
| > <[email protected]>
| > <[email protected]>
| > <[email protected]>
| > <[email protected]>
| > <[email protected]>
| > <[email protected]>
| > <[email protected]>
| > <u6e#[email protected]>
| > <[email protected]>
| > | Subject: Re: SP2 has stopped me being an Administrator and upgrading
| > | Date: Tue, 17 Aug 2004 08:39:11 +0100
| > | Lines: 491
| > | X-Priority: 3
| > | X-MSMail-Priority: Normal
| > | X-Newsreader: Microsoft Outlook Express 6.00.2900.2180
| > | X-RFC2646: Format=Flowed; Original
| > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2180
| > | Message-ID: <#[email protected]>
| > | Newsgroups: microsoft.public.windowsxp.setup_deployment
| > | NNTP-Posting-Host: spc1-fare1-6-0-cust164.cosh.broadband.ntl.com
| > 80.7.106.164
| > | Path:
| >
cpmsftngxa06.phx.gbl!TK2MSFTNGXA01.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFTNGP11
| > phx.gbl
| > | Xref: cpmsftngxa06.phx.gbl
| > microsoft.public.windowsxp.setup_deployment:119481
| > | X-Tomcat-NG: microsoft.public.windowsxp.setup_deployment
| > |
| > | Hi Feng,
| > |
| > | Thanks for all that. However, I still have the problem. The only bit I
| > could
| > | not do was the "Proxy server" bit as I am not using a proxy server.
| > |
| > | Any other ideas?
| > |
| > | Kind regards,
| > |
| > | Vic.
| > | | > | > Hi Vic,
| > | >
| > | > Thank you for the verification of the exact error message!
| > | >
| > | > This behavior may also occur if there are incorrect restriction
| > settings
| > | > on
| > | > certain registry keys or if the %Systemroot%\System32\Catroot2
folder
| > is
| > | > corrupted.
| > | >
| > | > To resolve this issue, follow these steps:
| > | >
| > | >
| > | > Important If you access the Internet through a local area network
| > (LAN)
| > | > that uses a proxy or firewall, contact your network administrator
to
| > | > make sure
| > | > that the firewall or proxy-server is configured to allow you to
use
| > | > Windows
| > | > Update.
| > | >
| > | >
| > | > 1. Log on as an administrator or follow the instructions in the
| > Windows
| > | > Update error message to use the Run As command with an administrator
| > | > account. Try to access the Windows Update Web site again. If the
| > problem
| > | > is
| > | > resolved, do not continue troubleshooting.
| > | >
| > | > 2. Click Start and then click Run.
| > | >
| > | > 3. In the Open box, type "regedit" (without the quotation marks),
and
| > then
| > | > click OK.
| > | >
| > | > 4. Locate and select the following registry key:
| > | >
| > | >
| >
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate
| > | >
| > | > 5. On the Edit menu, click Permissions.
| > | >
| > | > 6. Click Add, and then type "Everyone" (without the quotation
marks)
| > in
| > | > the
| > | > dialog box that appears.
| > | >
| > | > 7. Click Check Names, and then click OK.
| > | >
| > | > 8. Select Everyone in the "Group or user names" list.
| > | >
| > | > 9. Under "Permissions for Everyone", click to select the Full
Control
| > | > check
| > | > box in the Allow column. Note that the Read check box in the Allow
| > column
| > | > is now also selected.
| > | >
| > | > 10. Select each user, in turn, in the "Group or user names" list,
and
| > then
| > | > verify that no check boxes are selected in the Deny column. Click to
| > clear
| > | > any check boxes that are selected in the Deny column.
| > | >
| > | > 11. Click the Advanced button, click to select the "Replace
permission
| > | > entries on all child objects" check box, and then click OK.
| > | >
| > | > 12. Click YES if you are prompted for confirmation, and then click
OK
| > to
| > | > close the dialog box.
| > | >
| > | > 13. Try to access the Windows Update Web site again. If the problem
is
| > | > resolved, do not continue troubleshooting.
| > | >
| > | > 14. Add the following sites to the proxy exception list in Internet
| > | > Explorer:
| > | >
| > | > - Windowsupdate.microsoft.com
| > | > - V4.Windowsupdate.microsoft.com
| > | > - Download.Windowsupdate.comTo do this, follow these steps:
| > | >
| > | >
| > | > a. In Internet Explorer, click "Tools" and then click "Internet
| > Options".
| > | >
| > | > b. On the "Connections" tab, click the dial-up or virtual private
| > network
| > | > (VPN) connection that you use to connect to the Internet, and then
| > click
| > | > "Settings". If you connect to the Internet through your local area
| > network
| > | > (LAN), click "LAN Settings".
| > | >
| > | > c. Under "Proxy server", click "Advanced".
| > | >
| > | > d. In the "Exceptions" box, type
| > | >
| > | >
| >
"Windowsupdate.microsoft.com;V4.Windowsupdate.microsoft.com;Download.Windows
| > | > update.com" (without the quotation marks), and then click OK three
| > times.
| > | >
| > | > e. Try again to visit the Windows Update Web site. If the problem is
| > | > resolved, do not continue troubleshooting. If the problem is not
| > resolved,
| > | > remove these proxy exceptions and continue troubleshooting.
| > | >
| > | > 15. Use proxy connections to enable HTTP 1.1. To do this, follow
these
| > | > steps:
| > | >
| > | >
| > | > a. In Internet Explorer, click "Tools", and then click "Internet
| > Options".
| > | >
| > | > b. On the "Advanced" tab, under "HTTP 1.1 settings", click to
select
| > the
| > | > "Use HTTP 1.1 through proxy connections" check box.
| > | >
| > | > c. Click "OK", and then try again to visit the Windows Update Web
site
| > | > again. If the problem is resolved, do not continue troubleshooting.
| > | >
| > | > 16. At the command prompt, type the following commands, pressing
ENTER
| > | > after each line:
| > | >
| > | >
| > | > "net stop cryptsvc" (without the quotation marks)
| > | > "ren %systemroot%\system32\catroot2 oldcatroot2" (without the
| > quotation
| > | > marks)
| > | > "net start cryptsvc" (without the quotation marks)
| > | >
| > | > 17. Try to access the Windows Update Web site.
| > | >
| > | > For detailed information about the above steps, visit the below
| > article
| > in
| > | > the Microsoft knowledge base:
| > | >
| > | > 316524 "Administrators only" error message when you attempt to use
the
| > | > Windows
| > | > http://support.microsoft.com/?id=316524
| > | >
| > | > Have a nice day!
| > | >
| > | > Thanks & Regards,
| > | >
| > | > Feng Mao [MSFT], MCSE
| > | > Microsoft Online Partner Support
| > | >
| > | > Get Secure! - www.microsoft.com/security
| > | >
| > | > =====================================================
| > | > When responding to posts, please "Reply to Group" via your
newsreader
| > so
| > | > that others may learn and benefit from your issue.
| > | > =====================================================
| > | > This posting is provided "AS IS" with no warranties, and confers no
| > | > rights.
| > | >
| > | >
| > | >
| > | > --------------------
| > | > | From: "Vic Russell" <[email protected]>
| > | > | References: <[email protected]>
| > | > <[email protected]>
| > | > <[email protected]>
| > | > <[email protected]>
| > | > <[email protected]>
| > | > <[email protected]>
| > | > <[email protected]>
| > | > <[email protected]>
| > | > | Subject: Re: SP2 has stopped me being an Administrator and
upgrading
| > | > | Date: Mon, 16 Aug 2004 19:54:24 +0100
| > | > | Lines: 274
| > | > | X-Priority: 3
| > | > | X-MSMail-Priority: Normal
| > | > | X-Newsreader: Microsoft Outlook Express 6.00.2900.2180
| > | > | X-RFC2646: Format=Flowed; Response
| > | > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2180
| > | > | Message-ID: <u6e#[email protected]>
| > | > | Newsgroups: microsoft.public.windowsxp.setup_deployment
| > | > | NNTP-Posting-Host: spc1-fare1-6-0-cust164.cosh.broadband.ntl.com
| > | > 80.7.106.164
| > | > | Path:
| > | >
| >
cpmsftngxa06.phx.gbl!TK2MSFTNGXA01.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFTNGP10
| > | > phx.gbl
| > | > | Xref: cpmsftngxa06.phx.gbl
| > | > microsoft.public.windowsxp.setup_deployment:119426
| > | > | X-Tomcat-NG: microsoft.public.windowsxp.setup_deployment
| > | > |
| > | > | Hi Feng,
| > | > |
| > | > | Yes the exact message is:-
| > | > |
| > | > | [Error number: 0x8DDD0002]
| > | > | To install items from Windows Update, you must be logged on
as
| > an
| > | > | administrator or a member of the Administrators group. If your
| > computer
| > | > is
| > | > | connected to a network, network policy settings might also
prevent
| > you
| > | > from
| > | > | completing this procedure.
| > | > |
| > | > |
| > | > |
| > | > | Kind regards,
| > | > |
| > | > | Vic.
| > | > |
| > | > | | > | > | > Hi Feng,
| > | > | >
| > | > | > I'm not in front of the computer right now but I am pretty sure
| > that
| > | > the
| > | > | > error message you detail is the exact one. Are you thinking it
may
| > be
| > | > to
| > | > | > do with network policy settings?
| > | > | >
| > | > | > Kind regards,
| > | > | >
| > | > | > Vic
| > | > | > | > | > | >> Hi Vic,
| > | > | >>
| > | > | >> Could you please help me to verify if the exact error message
is
| > the
| > | > same
| > | > | >> as the below?
| > | > | >>
| > | > | >> [Error number: 0x8DDD0002]
| > | > | >>
| > | > | >> To install items from Windows Update, you must be logged on as
an
| > | > | >> administrator or a member of the Administrators group. If your
| > | > computer
| > | > | >> is
| > | > | >> connected to a network, network policy settings might also
| > prevent
| > | > you
| > | > | >> from
| > | > | >> completing this
| > | > | >> procedure.
| > | > | >>
| > | > | >> Note You can "run as" the local administrator on your computer
| > | > without
| > | > | >> having to
| > | > | >> log off and then log on again.
| > | > | >>
| > | > | >> Have a nice day!
| > | > | >>
| > | > | >> Thanks & Regards,
| > | > | >>
| > | > | >> Feng Mao [MSFT], MCSE
| > | > | >> Microsoft Online Partner Support
| > | > | >>
| > | > | >> Get Secure! - www.microsoft.com/security
| > | > | >>
| > | > | >> =====================================================
| > | > | >> When responding to posts, please "Reply to Group" via your
| > newsreader
| > | > so
| > | > | >> that others may learn and benefit from your issue.
| > | > | >> =====================================================
| > | > | >> This posting is provided "AS IS" with no warranties, and
confers
| > no
| > | > | >> rights.
| > | > | >>
| > | > | >>
| > | > | >>
| > | > | >> --------------------
| > | > | >> | From: "Vic Russell" <[email protected]>
| > | > | >> | References: <[email protected]>
| > | > | >> <[email protected]>
| > | > | >> <[email protected]>
| > | > | >> <[email protected]>
| > | > | >> <[email protected]>
| > | > | >> | Subject: Re: SP2 has stopped me being an Administrator and
| > | > upgrading
| > | > | >> | Date: Mon, 16 Aug 2004 07:48:05 +0100
| > | > | >> | Lines: 142
| > | > | >> | X-Priority: 3
| > | > | >> | X-MSMail-Priority: Normal
| > | > | >> | X-Newsreader: Microsoft Outlook Express 6.00.2900.2180
| > | > | >> | X-RFC2646: Format=Flowed; Original
| > | > | >> | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2180
| > | > | >> | Message-ID: <[email protected]>
| > | > | >> | Newsgroups: microsoft.public.windowsxp.setup_deployment
| > | > | >> | NNTP-Posting-Host: host217-34-121-226.in-addr.btopenworld.com
| > | > | >> 217.34.121.226
| > | > | >> | Path:
| > | > | >>
| > | >
| >
cpmsftngxa06.phx.gbl!TK2MSFTNGXA01.phx.gbl!TK2MSFTNGP08.phx.gbl!tk2msftngp13
| > | > | >> phx.gbl
| > | > | >> | Xref: cpmsftngxa06.phx.gbl
| > | > | >> microsoft.public.windowsxp.setup_deployment:119374
| > | > | >> | X-Tomcat-NG: microsoft.public.windowsxp.setup_deployment
| > | > | >> |
| > | > | >> | Hi Feng,
| > | > | >> |
| > | > | >> | Yes the error was exactly the same before and after getting
| > over
| > | > the
| > | > | >> | Administrator problem. It wasn't exactly a password problem
as
| > I
| > | > was
| > | > | >> able
| > | > | >> to
| > | > | >> | log into my normal account and the Administrator account
with
| > my
| > | > usual
| > | > | >> | passwords. However, before creating a new account (with admin
| > | > | >> privaledges)
| > | > | >> | from Administrator account I was not able to change account
| > | > privaledges
| > | > | >> on
| > | > | >> | my normal account, even with from the Administrator account.
| > From
| > | > the
| > | > | >> new
| > | > | >> | account I could.
| > | > | >> |
| > | > | >> | With respect to the v5 update site, I cannot be sure until I
go
| > | > home
| > | > to
| > | > | >> the
| > | > | >> | PC in question, but I do remember a v5 in the URL.
| > | > | >> |
| > | > | >> | I will take a further look this evening (I'm in the UK).
| > | > | >> |
| > | > | >> | Kind regards and thanks,
| > | > | >> |
| > | > | >> | Vic
| > | > | >> | | > | > | >> | > Hi Vic,
| > | > | >> | >
| > | > | >> | > Thank you for posting!
| > | > | >> | >
| > | > | >> | > I am glad that you have reset the password of the original
| > | > | >> Adminstrator
| > | > | >> by
| > | > | >> | > creating another user with Adminitrator privilege.
| > | > | >> | >
| > | > | >> | > For the Windows Update site issue, I wonder what exact
error
| > | > message
| > | > | >> with
| > | > | >> | > the Error number was. It will be useful for
troubleshooting.
| > You
| > | > | >> mentioned
| > | > | >> | > the error number 0x8DDD0002, did it occur after resetting
the
| > | > | >> password
| > | > | >> of
| > | > | >> | > Administrator? Log on as another user with Adminitrator
| > | > privilege,
| > | > | >> will
| > | > | >> it
| > | > | >> | > have issue with Windows Update site as well?
| > | > | >> | >
| > | > | >> | > Could you please have a try Windows Update V5 site at
| > | > | >> | > http://v5.windowsupdate.microsoft.com? It will be the new
| > version
| > | > of
| > | > | >> | > Windows Update site.
| > | > | >> | >
| > | > | >> | > Have a nice day!
| > | > | >> | >
| > | > | >> | > Thanks & Regards,
| > | > | >> | >
| > | > | >> | > Feng Mao [MSFT], MCSE
| > | > | >> | > Microsoft Online Partner Support
| > | > | >> | >
| > | > | >> | > Get Secure! - www.microsoft.com/security
| > | > | >> | >
| > | > | >> | > =====================================================
| > | > | >> | > When responding to posts, please "Reply to Group" via your
| > | > newsreader
| > | > | >> so
| > | > | >> | > that others may learn and benefit from your issue.
| > | > | >> | > =====================================================
| > | > | >> | > This posting is provided "AS IS" with no warranties, and
| > confers
| > | > no
| > | > | >> | > rights.
| > | > | >> | >
| > | > | >> | >
| > | > | >> | >
| > | > | >> | > --------------------
| > | > | >> | > | From: "Vic Russell" <[email protected]>
| > | > | >> | > | References: <[email protected]>
| > | > | >> | > <[email protected]>
| > | > | >> | > <[email protected]>
| > | > | >> | > | Subject: Re: SP2 has stopped me being an Administrator
and
| > | > | >> upgrading
| > | > | >> | > | Date: Sun, 15 Aug 2004 09:31:19 +0100
| > | > | >> | > | Lines: 52
| > | > | >> | > | X-Priority: 3
| > | > | >> | > | X-MSMail-Priority: Normal
| > | > | >> | > | X-Newsreader: Microsoft Outlook Express 6.00.2900.2180
| > | > | >> | > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2180
| > | > | >> | > | X-RFC2646: Format=Flowed; Original
| > | > | >> | > | Message-ID: <[email protected]>
| > | > | >> | > | Newsgroups: microsoft.public.windowsxp.setup_deployment
| > | > | >> | > | NNTP-Posting-Host:
| > | > spc1-fare1-6-0-cust164.cosh.broadband.ntl.com
| > | > | >> | > 80.7.106.164
| > | > | >> | > | Path:
| > | > | >> | >
| > | > | >>
| > | >
| >
cpmsftngxa06.phx.gbl!cpmsftngxa10.phx.gbl!TK2MSFTFEED01.phx.gbl!TK2MSFTNGP08
| > | > | >> | > phx.gbl!TK2MSFTNGP10.phx.gbl
| > | > | >> | > | Xref: cpmsftngxa06.phx.gbl
| > | > | >> | > microsoft.public.windowsxp.setup_deployment:119254
| > | > | >> | > | X-Tomcat-NG: microsoft.public.windowsxp.setup_deployment
| > | > | >> | > |
| > | > | >> | > | Yes I agree, I got mine from the MSDN site as we are
| > members.
| > | > | >> | > |
| > | > | >> | > | I have an update on my status:-
| > | > | >> | > | I have now gone in as the Administrator account and been
| > able
| > | > to
| > | > | >> create
| > | > | >> | > an
| > | > | >> | > | account with admin privaleges. When logging on to this
new
| > | > | >> account, I
| > | > | >> | > have
| > | > | >> | > | been able to set and reset my original account to
| > restricted
| > | > and
| > | > | >> back
| > | > | >> to
| > | > | >> | > | administrator again. Before this, even when logged into
| > the
| > | > | >> | > Administrator
| > | > | >> | > | account I could not change these settings.
| > | > | >> | > |
| > | > | >> | > | However, I still can't use the Microsoft Update site as
it
| > | > tells
| > | > me
| > | > | >> I'm
| > | > | >> | > not
| > | > | >> | > | an administrator whichever account I'm logged into.
| > | > | >> | > |
| > | > | >> | > | Any more ideas?
| > | > | >> | > |
| > | > | >> | > | Vic
| > message
| > | > | >> | > | | > | > | >> | > | > Andrew E. wrote:
| > | > | >> | > | >> SP2 still isnt in a "final release",and even when it
| > | > | >> is,excpect
| > | > | >> | > | >> problems, installed 3rd party software is most
| > | > | >> vulnerable.However
| > | > | >> to
| > | > | >> | > | >> fix the problem, R.click update,select run as,type in
| > youre
| > | > | >> | > | >> credentials (password etc).
| > | > | >> | > | >
| > | > | >> | > | >
| > | > | >> | > | > Where'd you get the information that SP2 wasn't in
"final
| > | > | >> release"?
| > | > | >> | > If
| > | > | >> | > | > you
| > | > | >> | > | > mean just because it is not available on Windows
Update -
| > | > that
| > | > | >> doesn't
| > | > | >> | > | > mean
| > | > | >> | > | > it isn't done. Anyone can get it from:
| > | > | >> | > | >
| > | > | >> | > | >
| > | > | >> | >
| > | > | >>
| > | >
| >
http://www.microsoft.com/downloads/details.aspx?FamilyId=049C9DBE-3B8E-4F30-
| > | > | >> | > 8245-9E368D3CDB5A&displaylang=en
| > | > | >> | > | >
| > | > | >> | > | > or
| > | > | >> | > | >
| > | > | >> | > | > http://snipurl.com/8bqy
| > | > | >> | > | >
| > | > | >> | > | > Sure, it recommends not getting this for upgrading one
| > | > machine,
| > | > | >> but
| > | > | >> it
| > | > | >> | > | > will
| > | > | >> | > | > work just like the release on the 16th will fro
| > | > WindowsUpdate.
| > | > | >> 266MB
| > | > | >> | > | > download though.
| > | > | >> | > | >
| > | > | >> | > | > --
| > | > | >> | > | > <- Shenan ->
| > | > | >> | > | > --
| > | > | >> | > | > The information is provided "as is", with no
guarantees
| > of
| > | > | >> | > | > completeness, accuracy or timeliness, and without
| > warranties
| > | > of
| > | > | >> any
| > | > | >> | > | > kind, express or implied. In other words, read up
before
| > you
| > | > | >> take
| > | > | >> any
| > | > | >> | > | > advice - you are the one ultimately responsible for
your
| > | > actions.
| > | > | >> | > | >
| > | > | >> | > | >
| > | > | >> | > |
| > | > | >> | > |
| > | > | >> | > |
| > | > | >> | >
| > | > | >> |
| > | > | >> |
| > | > | >> |
| > | > | >>
| > | > | >
| > | > | >
| > | > |
| > | > |
| > | > |
| > | >
| > |
| > |
| > |
| >
|
|
|
 
V

Vic Russell

Hi Feng,

I'm afraid there has been no change. I registered all the DLL's and rebooted
but no change.

Anything else to try?

Kind regards,

Vic

Feng Mao said:
Hi Vic,

Let us try below steps to register the Windows Update related DLL files
and
I hope that it will be helpful.

1. Click Start, point to Run
2. Type the command CMD and press Enter
3. Type the following commands and press Enter at the end of each line
regsvr32 SOFTPUB.DLL
regsvr32 WINTRUST.DLL
regsvr32 INITPKI.DLL
regsvr32 dssenh.dll
regsvr32 Rsaenh.dll
regsvr32 gpkcsp.dll
regsvr32 sccbase.dll
regsvr32 slbcsp.dll
regsvr32 Cryptdlg.dll
Note, you may receive a box to tell you the DllRegister is successful.
Click OK button to close the box.
4. Type command EXIT and press Enter to close Command Prompt window
5. Restart the computer and try again.

Have a good day!

Thanks & Regards,

Feng Mao [MSFT], MCSE
Microsoft Online Partner Support

Get Secure! - www.microsoft.com/security

=====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
=====================================================
This posting is provided "AS IS" with no warranties, and confers no
rights.



--------------------
| From: "Vic Russell" <[email protected]>
| References: <[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
<u6e#[email protected]>
<[email protected]>
<#[email protected]>
<[email protected]>
| Subject: Re: SP2 has stopped me being an Administrator and upgrading
| Date: Thu, 19 Aug 2004 08:50:43 +0100
| Lines: 648
| X-Priority: 3
| X-MSMail-Priority: Normal
| X-Newsreader: Microsoft Outlook Express 6.00.2900.2180
| X-RFC2646: Format=Flowed; Original
| X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2180
| Message-ID: <#[email protected]>
| Newsgroups: microsoft.public.windowsxp.setup_deployment
| NNTP-Posting-Host: host217-34-121-226.in-addr.btopenworld.com
217.34.121.226
| Path:
cpmsftngxa10.phx.gbl!TK2MSFTFEED01.phx.gbl!TK2MSFTNGP08.phx.gbl!tk2msftngp13
phx.gbl
| Xref: cpmsftngxa10.phx.gbl
microsoft.public.windowsxp.setup_deployment:120067
| X-Tomcat-NG: microsoft.public.windowsxp.setup_deployment
|
| Hi Feng,
|
| I'm afraid none of this worked. I had already done the WindowsUpdate
| Everyone registry key stuff and don't have the FinJan software. This is
| getting a bit scarry!
|
| Kind regards,
|
| Vic
| | > Hi Vic,
| >
| > According to KB article
| >
| > 324513 "Administrators Only" Error Message When You Try to Use the
Windows
| > http://support.microsoft.com/?id=324513
| >
| > If you have FinJan Software "Surfinguard Pro" program, please remove
it.
| > In
| > addition, it will be better to temporarily remove any AntiVirus
software
| > or
| > Internet Security Software.
| >
| > Such problem can also be related to the permission of Windows Update
| > related registry key. To resolve this issue, follow these steps:
| >
| > 1. Click "Start", and then click "Run".
| > 2. In the "Open" box, type "regedit" (without the quotation marks) and
| > then
| > click "OK".
| > 3. Locate and select the following registry key:
| >
| >
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate
| > 4. click "Edit", and then click "Permissions".
| > 5. Click "Add", and then type "Everyone" in the dialog box that
appears.
| > 6. Click Check "Names", and then click "OK".
| > 7. Select "Everyone" in the Group or user names list.
| > 8. Under "Permissions for Everyone", click to select the "Full
Control"
| > check box in the "Allow" column. Note The "Read" check box in the
"Allow"
| > column is now also selected.
| > 9. Select each user in turn, in the Group or user names list, and then
| > verify that no check boxes are selected in the "Deny" column. Clear
any
| > check boxes that are selected in the "Deny" column.
| > 10. Click "Advanced", and then click to select the "Replace permission
| > entries on all child objects with entries shown here that apply to
child
| > objects" check box, and then click "OK".
| > 11. Click "Yes" if you are prompted for confirmation.
| >
| > Have a nice day!
| >
| > Thanks & Regards,
| >
| > Feng Mao [MSFT], MCSE
| > Microsoft Online Partner Support
| >
| > Get Secure! - www.microsoft.com/security
| >
| > =====================================================
| > When responding to posts, please "Reply to Group" via your newsreader
so
| > that others may learn and benefit from your issue.
| > =====================================================
| > This posting is provided "AS IS" with no warranties, and confers no
| > rights.
| >
| >
| >
| > --------------------
| > | From: "Vic Russell" <[email protected]>
| > | References: <[email protected]>
| > <[email protected]>
| > <[email protected]>
| > <[email protected]>
| > <[email protected]>
| > <[email protected]>
| > <[email protected]>
| > <[email protected]>
| > <u6e#[email protected]>
| > <[email protected]>
| > | Subject: Re: SP2 has stopped me being an Administrator and upgrading
| > | Date: Tue, 17 Aug 2004 08:39:11 +0100
| > | Lines: 491
| > | X-Priority: 3
| > | X-MSMail-Priority: Normal
| > | X-Newsreader: Microsoft Outlook Express 6.00.2900.2180
| > | X-RFC2646: Format=Flowed; Original
| > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2180
| > | Message-ID: <#[email protected]>
| > | Newsgroups: microsoft.public.windowsxp.setup_deployment
| > | NNTP-Posting-Host: spc1-fare1-6-0-cust164.cosh.broadband.ntl.com
| > 80.7.106.164
| > | Path:
| >
cpmsftngxa06.phx.gbl!TK2MSFTNGXA01.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFTNGP11
| > phx.gbl
| > | Xref: cpmsftngxa06.phx.gbl
| > microsoft.public.windowsxp.setup_deployment:119481
| > | X-Tomcat-NG: microsoft.public.windowsxp.setup_deployment
| > |
| > | Hi Feng,
| > |
| > | Thanks for all that. However, I still have the problem. The only bit
I
| > could
| > | not do was the "Proxy server" bit as I am not using a proxy server.
| > |
| > | Any other ideas?
| > |
| > | Kind regards,
| > |
| > | Vic.
| > | | > | > Hi Vic,
| > | >
| > | > Thank you for the verification of the exact error message!
| > | >
| > | > This behavior may also occur if there are incorrect restriction
| > settings
| > | > on
| > | > certain registry keys or if the %Systemroot%\System32\Catroot2
folder
| > is
| > | > corrupted.
| > | >
| > | > To resolve this issue, follow these steps:
| > | >
| > | >
| > | > Important If you access the Internet through a local area network
| > (LAN)
| > | > that uses a proxy or firewall, contact your network
administrator
to
| > | > make sure
| > | > that the firewall or proxy-server is configured to allow you to
use
| > | > Windows
| > | > Update.
| > | >
| > | >
| > | > 1. Log on as an administrator or follow the instructions in the
| > Windows
| > | > Update error message to use the Run As command with an
administrator
| > | > account. Try to access the Windows Update Web site again. If the
| > problem
| > | > is
| > | > resolved, do not continue troubleshooting.
| > | >
| > | > 2. Click Start and then click Run.
| > | >
| > | > 3. In the Open box, type "regedit" (without the quotation marks),
and
| > then
| > | > click OK.
| > | >
| > | > 4. Locate and select the following registry key:
| > | >
| > | >
| >
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate
| > | >
| > | > 5. On the Edit menu, click Permissions.
| > | >
| > | > 6. Click Add, and then type "Everyone" (without the quotation
marks)
| > in
| > | > the
| > | > dialog box that appears.
| > | >
| > | > 7. Click Check Names, and then click OK.
| > | >
| > | > 8. Select Everyone in the "Group or user names" list.
| > | >
| > | > 9. Under "Permissions for Everyone", click to select the Full
Control
| > | > check
| > | > box in the Allow column. Note that the Read check box in the Allow
| > column
| > | > is now also selected.
| > | >
| > | > 10. Select each user, in turn, in the "Group or user names" list,
and
| > then
| > | > verify that no check boxes are selected in the Deny column. Click
to
| > clear
| > | > any check boxes that are selected in the Deny column.
| > | >
| > | > 11. Click the Advanced button, click to select the "Replace
permission
| > | > entries on all child objects" check box, and then click OK.
| > | >
| > | > 12. Click YES if you are prompted for confirmation, and then click
OK
| > to
| > | > close the dialog box.
| > | >
| > | > 13. Try to access the Windows Update Web site again. If the
problem
is
| > | > resolved, do not continue troubleshooting.
| > | >
| > | > 14. Add the following sites to the proxy exception list in
Internet
| > | > Explorer:
| > | >
| > | > - Windowsupdate.microsoft.com
| > | > - V4.Windowsupdate.microsoft.com
| > | > - Download.Windowsupdate.comTo do this, follow these steps:
| > | >
| > | >
| > | > a. In Internet Explorer, click "Tools" and then click "Internet
| > Options".
| > | >
| > | > b. On the "Connections" tab, click the dial-up or virtual private
| > network
| > | > (VPN) connection that you use to connect to the Internet, and then
| > click
| > | > "Settings". If you connect to the Internet through your local area
| > network
| > | > (LAN), click "LAN Settings".
| > | >
| > | > c. Under "Proxy server", click "Advanced".
| > | >
| > | > d. In the "Exceptions" box, type
| > | >
| > | >
| >
"Windowsupdate.microsoft.com;V4.Windowsupdate.microsoft.com;Download.Windows
| > | > update.com" (without the quotation marks), and then click OK three
| > times.
| > | >
| > | > e. Try again to visit the Windows Update Web site. If the problem
is
| > | > resolved, do not continue troubleshooting. If the problem is not
| > resolved,
| > | > remove these proxy exceptions and continue troubleshooting.
| > | >
| > | > 15. Use proxy connections to enable HTTP 1.1. To do this, follow
these
| > | > steps:
| > | >
| > | >
| > | > a. In Internet Explorer, click "Tools", and then click "Internet
| > Options".
| > | >
| > | > b. On the "Advanced" tab, under "HTTP 1.1 settings", click to
select
| > the
| > | > "Use HTTP 1.1 through proxy connections" check box.
| > | >
| > | > c. Click "OK", and then try again to visit the Windows Update Web
site
| > | > again. If the problem is resolved, do not continue
troubleshooting.
| > | >
| > | > 16. At the command prompt, type the following commands, pressing
ENTER
| > | > after each line:
| > | >
| > | >
| > | > "net stop cryptsvc" (without the quotation marks)
| > | > "ren %systemroot%\system32\catroot2 oldcatroot2" (without the
| > quotation
| > | > marks)
| > | > "net start cryptsvc" (without the quotation marks)
| > | >
| > | > 17. Try to access the Windows Update Web site.
| > | >
| > | > For detailed information about the above steps, visit the below
| > article
| > in
| > | > the Microsoft knowledge base:
| > | >
| > | > 316524 "Administrators only" error message when you attempt to use
the
| > | > Windows
| > | > http://support.microsoft.com/?id=316524
| > | >
| > | > Have a nice day!
| > | >
| > | > Thanks & Regards,
| > | >
| > | > Feng Mao [MSFT], MCSE
| > | > Microsoft Online Partner Support
| > | >
| > | > Get Secure! - www.microsoft.com/security
| > | >
| > | > =====================================================
| > | > When responding to posts, please "Reply to Group" via your
newsreader
| > so
| > | > that others may learn and benefit from your issue.
| > | > =====================================================
| > | > This posting is provided "AS IS" with no warranties, and confers
no
| > | > rights.
| > | >
| > | >
| > | >
| > | > --------------------
| > | > | From: "Vic Russell" <[email protected]>
| > | > | References: <[email protected]>
| > | > <[email protected]>
| > | > <[email protected]>
| > | > <[email protected]>
| > | > <[email protected]>
| > | > <[email protected]>
| > | > <[email protected]>
| > | > <[email protected]>
| > | > | Subject: Re: SP2 has stopped me being an Administrator and
upgrading
| > | > | Date: Mon, 16 Aug 2004 19:54:24 +0100
| > | > | Lines: 274
| > | > | X-Priority: 3
| > | > | X-MSMail-Priority: Normal
| > | > | X-Newsreader: Microsoft Outlook Express 6.00.2900.2180
| > | > | X-RFC2646: Format=Flowed; Response
| > | > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2180
| > | > | Message-ID: <u6e#[email protected]>
| > | > | Newsgroups: microsoft.public.windowsxp.setup_deployment
| > | > | NNTP-Posting-Host: spc1-fare1-6-0-cust164.cosh.broadband.ntl.com
| > | > 80.7.106.164
| > | > | Path:
| > | >
| >
cpmsftngxa06.phx.gbl!TK2MSFTNGXA01.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFTNGP10
| > | > phx.gbl
| > | > | Xref: cpmsftngxa06.phx.gbl
| > | > microsoft.public.windowsxp.setup_deployment:119426
| > | > | X-Tomcat-NG: microsoft.public.windowsxp.setup_deployment
| > | > |
| > | > | Hi Feng,
| > | > |
| > | > | Yes the exact message is:-
| > | > |
| > | > | [Error number: 0x8DDD0002]
| > | > | To install items from Windows Update, you must be logged
on
as
| > an
| > | > | administrator or a member of the Administrators group. If your
| > computer
| > | > is
| > | > | connected to a network, network policy settings might also
prevent
| > you
| > | > from
| > | > | completing this procedure.
| > | > |
| > | > |
| > | > |
| > | > | Kind regards,
| > | > |
| > | > | Vic.
| > | > |
| > | > | | > | > | > Hi Feng,
| > | > | >
| > | > | > I'm not in front of the computer right now but I am pretty
sure
| > that
| > | > the
| > | > | > error message you detail is the exact one. Are you thinking it
may
| > be
| > | > to
| > | > | > do with network policy settings?
| > | > | >
| > | > | > Kind regards,
| > | > | >
| > | > | > Vic
| > | > | > | > | > | >> Hi Vic,
| > | > | >>
| > | > | >> Could you please help me to verify if the exact error message
is
| > the
| > | > same
| > | > | >> as the below?
| > | > | >>
| > | > | >> [Error number: 0x8DDD0002]
| > | > | >>
| > | > | >> To install items from Windows Update, you must be logged on
as
an
| > | > | >> administrator or a member of the Administrators group. If
your
| > | > computer
| > | > | >> is
| > | > | >> connected to a network, network policy settings might also
| > prevent
| > | > you
| > | > | >> from
| > | > | >> completing this
| > | > | >> procedure.
| > | > | >>
| > | > | >> Note You can "run as" the local administrator on your
computer
| > | > without
| > | > | >> having to
| > | > | >> log off and then log on again.
| > | > | >>
| > | > | >> Have a nice day!
| > | > | >>
| > | > | >> Thanks & Regards,
| > | > | >>
| > | > | >> Feng Mao [MSFT], MCSE
| > | > | >> Microsoft Online Partner Support
| > | > | >>
| > | > | >> Get Secure! - www.microsoft.com/security
| > | > | >>
| > | > | >> =====================================================
| > | > | >> When responding to posts, please "Reply to Group" via your
| > newsreader
| > | > so
| > | > | >> that others may learn and benefit from your issue.
| > | > | >> =====================================================
| > | > | >> This posting is provided "AS IS" with no warranties, and
confers
| > no
| > | > | >> rights.
| > | > | >>
| > | > | >>
| > | > | >>
| > | > | >> --------------------
| > | > | >> | From: "Vic Russell" <[email protected]>
| > | > | >> | References: <[email protected]>
| > | > | >> <[email protected]>
| > | > | >> <[email protected]>
| > | > | >> <[email protected]>
| > | > | >> <[email protected]>
| > | > | >> | Subject: Re: SP2 has stopped me being an Administrator and
| > | > upgrading
| > | > | >> | Date: Mon, 16 Aug 2004 07:48:05 +0100
| > | > | >> | Lines: 142
| > | > | >> | X-Priority: 3
| > | > | >> | X-MSMail-Priority: Normal
| > | > | >> | X-Newsreader: Microsoft Outlook Express 6.00.2900.2180
| > | > | >> | X-RFC2646: Format=Flowed; Original
| > | > | >> | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2180
| > | > | >> | Message-ID: <[email protected]>
| > | > | >> | Newsgroups: microsoft.public.windowsxp.setup_deployment
| > | > | >> | NNTP-Posting-Host:
host217-34-121-226.in-addr.btopenworld.com
| > | > | >> 217.34.121.226
| > | > | >> | Path:
| > | > | >>
| > | >
| >
cpmsftngxa06.phx.gbl!TK2MSFTNGXA01.phx.gbl!TK2MSFTNGP08.phx.gbl!tk2msftngp13
| > | > | >> phx.gbl
| > | > | >> | Xref: cpmsftngxa06.phx.gbl
| > | > | >> microsoft.public.windowsxp.setup_deployment:119374
| > | > | >> | X-Tomcat-NG: microsoft.public.windowsxp.setup_deployment
| > | > | >> |
| > | > | >> | Hi Feng,
| > | > | >> |
| > | > | >> | Yes the error was exactly the same before and after getting
| > over
| > | > the
| > | > | >> | Administrator problem. It wasn't exactly a password problem
as
| > I
| > | > was
| > | > | >> able
| > | > | >> to
| > | > | >> | log into my normal account and the Administrator account
with
| > my
| > | > usual
| > | > | >> | passwords. However, before creating a new account (with
admin
| > | > | >> privaledges)
| > | > | >> | from Administrator account I was not able to change account
| > | > privaledges
| > | > | >> on
| > | > | >> | my normal account, even with from the Administrator
account.
| > From
| > | > the
| > | > | >> new
| > | > | >> | account I could.
| > | > | >> |
| > | > | >> | With respect to the v5 update site, I cannot be sure until
I
go
| > | > home
| > | > to
| > | > | >> the
| > | > | >> | PC in question, but I do remember a v5 in the URL.
| > | > | >> |
| > | > | >> | I will take a further look this evening (I'm in the UK).
| > | > | >> |
| > | > | >> | Kind regards and thanks,
| > | > | >> |
| > | > | >> | Vic
| > | > | >> | | > | > | >> | > Hi Vic,
| > | > | >> | >
| > | > | >> | > Thank you for posting!
| > | > | >> | >
| > | > | >> | > I am glad that you have reset the password of the
original
| > | > | >> Adminstrator
| > | > | >> by
| > | > | >> | > creating another user with Adminitrator privilege.
| > | > | >> | >
| > | > | >> | > For the Windows Update site issue, I wonder what exact
error
| > | > message
| > | > | >> with
| > | > | >> | > the Error number was. It will be useful for
troubleshooting.
| > You
| > | > | >> mentioned
| > | > | >> | > the error number 0x8DDD0002, did it occur after resetting
the
| > | > | >> password
| > | > | >> of
| > | > | >> | > Administrator? Log on as another user with Adminitrator
| > | > privilege,
| > | > | >> will
| > | > | >> it
| > | > | >> | > have issue with Windows Update site as well?
| > | > | >> | >
| > | > | >> | > Could you please have a try Windows Update V5 site at
| > | > | >> | > http://v5.windowsupdate.microsoft.com? It will be the new
| > version
| > | > of
| > | > | >> | > Windows Update site.
| > | > | >> | >
| > | > | >> | > Have a nice day!
| > | > | >> | >
| > | > | >> | > Thanks & Regards,
| > | > | >> | >
| > | > | >> | > Feng Mao [MSFT], MCSE
| > | > | >> | > Microsoft Online Partner Support
| > | > | >> | >
| > | > | >> | > Get Secure! - www.microsoft.com/security
| > | > | >> | >
| > | > | >> | > =====================================================
| > | > | >> | > When responding to posts, please "Reply to Group" via
your
| > | > newsreader
| > | > | >> so
| > | > | >> | > that others may learn and benefit from your issue.
| > | > | >> | > =====================================================
| > | > | >> | > This posting is provided "AS IS" with no warranties, and
| > confers
| > | > no
| > | > | >> | > rights.
| > | > | >> | >
| > | > | >> | >
| > | > | >> | >
| > | > | >> | > --------------------
| > | > | >> | > | From: "Vic Russell" <[email protected]>
| > | > | >> | > | References: <[email protected]>
| > | > | >> | > <[email protected]>
| > | > | >> | > <[email protected]>
| > | > | >> | > | Subject: Re: SP2 has stopped me being an Administrator
and
| > | > | >> upgrading
| > | > | >> | > | Date: Sun, 15 Aug 2004 09:31:19 +0100
| > | > | >> | > | Lines: 52
| > | > | >> | > | X-Priority: 3
| > | > | >> | > | X-MSMail-Priority: Normal
| > | > | >> | > | X-Newsreader: Microsoft Outlook Express 6.00.2900.2180
| > | > | >> | > | X-MimeOLE: Produced By Microsoft MimeOLE
V6.00.2900.2180
| > | > | >> | > | X-RFC2646: Format=Flowed; Original
| > | > | >> | > | Message-ID: <[email protected]>
| > | > | >> | > | Newsgroups: microsoft.public.windowsxp.setup_deployment
| > | > | >> | > | NNTP-Posting-Host:
| > | > spc1-fare1-6-0-cust164.cosh.broadband.ntl.com
| > | > | >> | > 80.7.106.164
| > | > | >> | > | Path:
| > | > | >> | >
| > | > | >>
| > | >
| >
cpmsftngxa06.phx.gbl!cpmsftngxa10.phx.gbl!TK2MSFTFEED01.phx.gbl!TK2MSFTNGP08
| > | > | >> | > phx.gbl!TK2MSFTNGP10.phx.gbl
| > | > | >> | > | Xref: cpmsftngxa06.phx.gbl
| > | > | >> | > microsoft.public.windowsxp.setup_deployment:119254
| > | > | >> | > | X-Tomcat-NG:
microsoft.public.windowsxp.setup_deployment
| > | > | >> | > |
| > | > | >> | > | Yes I agree, I got mine from the MSDN site as we are
| > members.
| > | > | >> | > |
| > | > | >> | > | I have an update on my status:-
| > | > | >> | > | I have now gone in as the Administrator account and
been
| > able
| > | > to
| > | > | >> create
| > | > | >> | > an
| > | > | >> | > | account with admin privaleges. When logging on to this
new
| > | > | >> account, I
| > | > | >> | > have
| > | > | >> | > | been able to set and reset my original account to
| > restricted
| > | > and
| > | > | >> back
| > | > | >> to
| > | > | >> | > | administrator again. Before this, even when logged
into
| > the
| > | > | >> | > Administrator
| > | > | >> | > | account I could not change these settings.
| > | > | >> | > |
| > | > | >> | > | However, I still can't use the Microsoft Update site as
it
| > | > tells
| > | > me
| > | > | >> I'm
| > | > | >> | > not
| > | > | >> | > | an administrator whichever account I'm logged into.
| > | > | >> | > |
| > | > | >> | > | Any more ideas?
| > | > | >> | > |
| > | > | >> | > | Vic
| > message
| > | > | >> | > | | > | > | >> | > | > Andrew E. wrote:
| > | > | >> | > | >> SP2 still isnt in a "final release",and even when
it
| > | > | >> is,excpect
| > | > | >> | > | >> problems, installed 3rd party software is most
| > | > | >> vulnerable.However
| > | > | >> to
| > | > | >> | > | >> fix the problem, R.click update,select run as,type
in
| > youre
| > | > | >> | > | >> credentials (password etc).
| > | > | >> | > | >
| > | > | >> | > | >
| > | > | >> | > | > Where'd you get the information that SP2 wasn't in
"final
| > | > | >> release"?
| > | > | >> | > If
| > | > | >> | > | > you
| > | > | >> | > | > mean just because it is not available on Windows
Update -
| > | > that
| > | > | >> doesn't
| > | > | >> | > | > mean
| > | > | >> | > | > it isn't done. Anyone can get it from:
| > | > | >> | > | >
| > | > | >> | > | >
| > | > | >> | >
| > | > | >>
| > | >
| >
http://www.microsoft.com/downloads/details.aspx?FamilyId=049C9DBE-3B8E-4F30-
| > | > | >> | > 8245-9E368D3CDB5A&displaylang=en
| > | > | >> | > | >
| > | > | >> | > | > or
| > | > | >> | > | >
| > | > | >> | > | > http://snipurl.com/8bqy
| > | > | >> | > | >
| > | > | >> | > | > Sure, it recommends not getting this for upgrading
one
| > | > machine,
| > | > | >> but
| > | > | >> it
| > | > | >> | > | > will
| > | > | >> | > | > work just like the release on the 16th will fro
| > | > WindowsUpdate.
| > | > | >> 266MB
| > | > | >> | > | > download though.
| > | > | >> | > | >
| > | > | >> | > | > --
| > | > | >> | > | > <- Shenan ->
| > | > | >> | > | > --
| > | > | >> | > | > The information is provided "as is", with no
guarantees
| > of
| > | > | >> | > | > completeness, accuracy or timeliness, and without
| > warranties
| > | > of
| > | > | >> any
| > | > | >> | > | > kind, express or implied. In other words, read up
before
| > you
| > | > | >> take
| > | > | >> any
| > | > | >> | > | > advice - you are the one ultimately responsible for
your
| > | > actions.
| > | > | >> | > | >
| > | > | >> | > | >
| > | > | >> | > |
| > | > | >> | > |
| > | > | >> | > |
| > | > | >> | >
| > | > | >> |
| > | > | >> |
| > | > | >> |
| > | > | >>
| > | > | >
| > | > | >
| > | > |
| > | > |
| > | > |
| > | >
| > |
| > |
| > |
| >
|
|
|
 
F

Feng Mao

Hi Vic,

I am sorry to hear that it still does not work.

I would like to double check that you installed any AntiVirus software,
like Norton AntiVirus, and any Internet Security software, like ZoneAlarm.
If so, please temporarily remove them. Such software can prevent Windows
Update.

Now, let us clear the temporary Internet files as the following steps:

1. Open Internet Explorer.
2. Click on Tools and choose Internet Options from the drop-down menu.
3. On the General tab, click on Settings in the Temporary Internet Files
section.
4. In the Settings window, click on View Objects.
5. This will open a new window entitled Downloaded Program Files.
6. In this window, locate and delete (remove) the Update Class file. Also
remove any other files that might have a damaged or unknown status.
7. Close the Downloaded Program files.

1. In the Settings window, click on View Files.
2. This will open the Temporary Internet Files window.
3. In this window, click on Edit\Select All, and then File\Delete. This
will delete all temporary Internet files including the cookies.
4. Now close the Temporary Internet Files window and click OK on the
Settings window.
5. Now you should be back at the Internet Properties in the General tab.
6. Click on the Clear History button and click OK when prompted.

If this problem still exists, please use the following steps to delete the
Windows Update directory:

1. Open Windows Explore.
2. Locate the C:\ Program Files\Windows Update directory. (Note: C:\ means
the Windows XP installation directory.)
3. Right click and select Remove to delete it.
Note: If you cannot view the Windows Update directory, please use the
following steps:

1. Go to Desktop, Right-click the Start menu.
2. Click Explore.
3. Click View and then click Folder Options.
4. Click the View tab.
5. In the Advanced Settings section, locate Hidden Files.
6. Check the "Show all hidden files and folders" option.
7. Click Apply and then click OK.

Have a nice day!

Thanks & Regards,

Feng Mao [MSFT], MCSE
Microsoft Online Partner Support

Get Secure! - www.microsoft.com/security

=====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
=====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.



--------------------
| From: "Vic Russell" <[email protected]>
| References: <[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
<u6e#[email protected]>
<[email protected]>
<#[email protected]>
<[email protected]>
<#[email protected]>
<[email protected]>
| Subject: Re: SP2 has stopped me being an Administrator and upgrading
| Date: Fri, 20 Aug 2004 18:49:53 +0100
| Lines: 820
| X-Priority: 3
| X-MSMail-Priority: Normal
| X-Newsreader: Microsoft Outlook Express 6.00.2900.2180
| X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2180
| X-RFC2646: Format=Flowed; Original
| Message-ID: <[email protected]>
| Newsgroups: microsoft.public.windowsxp.setup_deployment
| NNTP-Posting-Host: spc1-fare1-6-0-cust164.cosh.broadband.ntl.com
80.7.106.164
| Path:
cpmsftngxa10.phx.gbl!TK2MSFTFEED01.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFTNGP09
.phx.gbl
| Xref: cpmsftngxa10.phx.gbl
microsoft.public.windowsxp.setup_deployment:120226
| X-Tomcat-NG: microsoft.public.windowsxp.setup_deployment
|
| Hi Feng,
|
| I'm afraid there has been no change. I registered all the DLL's and
rebooted
| but no change.
|
| Anything else to try?
|
| Kind regards,
|
| Vic
|
| | > Hi Vic,
| >
| > Let us try below steps to register the Windows Update related DLL files
| > and
| > I hope that it will be helpful.
| >
| > 1. Click Start, point to Run
| > 2. Type the command CMD and press Enter
| > 3. Type the following commands and press Enter at the end of each line
| > regsvr32 SOFTPUB.DLL
| > regsvr32 WINTRUST.DLL
| > regsvr32 INITPKI.DLL
| > regsvr32 dssenh.dll
| > regsvr32 Rsaenh.dll
| > regsvr32 gpkcsp.dll
| > regsvr32 sccbase.dll
| > regsvr32 slbcsp.dll
| > regsvr32 Cryptdlg.dll
| > Note, you may receive a box to tell you the DllRegister is successful.
| > Click OK button to close the box.
| > 4. Type command EXIT and press Enter to close Command Prompt window
| > 5. Restart the computer and try again.
| >
| > Have a good day!
| >
| > Thanks & Regards,
| >
| > Feng Mao [MSFT], MCSE
| > Microsoft Online Partner Support
| >
| > Get Secure! - www.microsoft.com/security
| >
| > =====================================================
| > When responding to posts, please "Reply to Group" via your newsreader so
| > that others may learn and benefit from your issue.
| > =====================================================
| > This posting is provided "AS IS" with no warranties, and confers no
| > rights.
| >
| >
| >
| > --------------------
| > | From: "Vic Russell" <[email protected]>
| > | References: <[email protected]>
| > <[email protected]>
| > <[email protected]>
| > <[email protected]>
| > <[email protected]>
| > <[email protected]>
| > <[email protected]>
| > <[email protected]>
| > <u6e#[email protected]>
| > <[email protected]>
| > <#[email protected]>
| > <[email protected]>
| > | Subject: Re: SP2 has stopped me being an Administrator and upgrading
| > | Date: Thu, 19 Aug 2004 08:50:43 +0100
| > | Lines: 648
| > | X-Priority: 3
| > | X-MSMail-Priority: Normal
| > | X-Newsreader: Microsoft Outlook Express 6.00.2900.2180
| > | X-RFC2646: Format=Flowed; Original
| > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2180
| > | Message-ID: <#[email protected]>
| > | Newsgroups: microsoft.public.windowsxp.setup_deployment
| > | NNTP-Posting-Host: host217-34-121-226.in-addr.btopenworld.com
| > 217.34.121.226
| > | Path:
| >
cpmsftngxa10.phx.gbl!TK2MSFTFEED01.phx.gbl!TK2MSFTNGP08.phx.gbl!tk2msftngp13
| > phx.gbl
| > | Xref: cpmsftngxa10.phx.gbl
| > microsoft.public.windowsxp.setup_deployment:120067
| > | X-Tomcat-NG: microsoft.public.windowsxp.setup_deployment
| > |
| > | Hi Feng,
| > |
| > | I'm afraid none of this worked. I had already done the WindowsUpdate
| > | Everyone registry key stuff and don't have the FinJan software. This
is
| > | getting a bit scarry!
| > |
| > | Kind regards,
| > |
| > | Vic
| > | | > | > Hi Vic,
| > | >
| > | > According to KB article
| > | >
| > | > 324513 "Administrators Only" Error Message When You Try to Use the
| > Windows
| > | > http://support.microsoft.com/?id=324513
| > | >
| > | > If you have FinJan Software "Surfinguard Pro" program, please remove
| > it.
| > | > In
| > | > addition, it will be better to temporarily remove any AntiVirus
| > software
| > | > or
| > | > Internet Security Software.
| > | >
| > | > Such problem can also be related to the permission of Windows Update
| > | > related registry key. To resolve this issue, follow these steps:
| > | >
| > | > 1. Click "Start", and then click "Run".
| > | > 2. In the "Open" box, type "regedit" (without the quotation marks)
and
| > | > then
| > | > click "OK".
| > | > 3. Locate and select the following registry key:
| > | >
| > | >
| >
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate
| > | > 4. click "Edit", and then click "Permissions".
| > | > 5. Click "Add", and then type "Everyone" in the dialog box that
| > appears.
| > | > 6. Click Check "Names", and then click "OK".
| > | > 7. Select "Everyone" in the Group or user names list.
| > | > 8. Under "Permissions for Everyone", click to select the "Full
| > Control"
| > | > check box in the "Allow" column. Note The "Read" check box in the
| > "Allow"
| > | > column is now also selected.
| > | > 9. Select each user in turn, in the Group or user names list, and
then
| > | > verify that no check boxes are selected in the "Deny" column. Clear
| > any
| > | > check boxes that are selected in the "Deny" column.
| > | > 10. Click "Advanced", and then click to select the "Replace
permission
| > | > entries on all child objects with entries shown here that apply to
| > child
| > | > objects" check box, and then click "OK".
| > | > 11. Click "Yes" if you are prompted for confirmation.
| > | >
| > | > Have a nice day!
| > | >
| > | > Thanks & Regards,
| > | >
| > | > Feng Mao [MSFT], MCSE
| > | > Microsoft Online Partner Support
| > | >
| > | > Get Secure! - www.microsoft.com/security
| > | >
| > | > =====================================================
| > | > When responding to posts, please "Reply to Group" via your
newsreader
| > so
| > | > that others may learn and benefit from your issue.
| > | > =====================================================
| > | > This posting is provided "AS IS" with no warranties, and confers no
| > | > rights.
| > | >
| > | >
| > | >
| > | > --------------------
| > | > | From: "Vic Russell" <[email protected]>
| > | > | References: <[email protected]>
| > | > <[email protected]>
| > | > <[email protected]>
| > | > <[email protected]>
| > | > <[email protected]>
| > | > <[email protected]>
| > | > <[email protected]>
| > | > <[email protected]>
| > | > <u6e#[email protected]>
| > | > <[email protected]>
| > | > | Subject: Re: SP2 has stopped me being an Administrator and
upgrading
| > | > | Date: Tue, 17 Aug 2004 08:39:11 +0100
| > | > | Lines: 491
| > | > | X-Priority: 3
| > | > | X-MSMail-Priority: Normal
| > | > | X-Newsreader: Microsoft Outlook Express 6.00.2900.2180
| > | > | X-RFC2646: Format=Flowed; Original
| > | > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2180
| > | > | Message-ID: <#[email protected]>
| > | > | Newsgroups: microsoft.public.windowsxp.setup_deployment
| > | > | NNTP-Posting-Host: spc1-fare1-6-0-cust164.cosh.broadband.ntl.com
| > | > 80.7.106.164
| > | > | Path:
| > | >
| >
cpmsftngxa06.phx.gbl!TK2MSFTNGXA01.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFTNGP11
| > | > phx.gbl
| > | > | Xref: cpmsftngxa06.phx.gbl
| > | > microsoft.public.windowsxp.setup_deployment:119481
| > | > | X-Tomcat-NG: microsoft.public.windowsxp.setup_deployment
| > | > |
| > | > | Hi Feng,
| > | > |
| > | > | Thanks for all that. However, I still have the problem. The only
bit
| > I
| > | > could
| > | > | not do was the "Proxy server" bit as I am not using a proxy
server.
| > | > |
| > | > | Any other ideas?
| > | > |
| > | > | Kind regards,
| > | > |
| > | > | Vic.
| > | > | | > | > | > Hi Vic,
| > | > | >
| > | > | > Thank you for the verification of the exact error message!
| > | > | >
| > | > | > This behavior may also occur if there are incorrect restriction
| > | > settings
| > | > | > on
| > | > | > certain registry keys or if the %Systemroot%\System32\Catroot2
| > folder
| > | > is
| > | > | > corrupted.
| > | > | >
| > | > | > To resolve this issue, follow these steps:
| > | > | >
| > | > | >
| > | > | > Important If you access the Internet through a local area
network
| > | > (LAN)
| > | > | > that uses a proxy or firewall, contact your network
| > administrator
| > to
| > | > | > make sure
| > | > | > that the firewall or proxy-server is configured to allow you
to
| > use
| > | > | > Windows
| > | > | > Update.
| > | > | >
| > | > | >
| > | > | > 1. Log on as an administrator or follow the instructions in the
| > | > Windows
| > | > | > Update error message to use the Run As command with an
| > administrator
| > | > | > account. Try to access the Windows Update Web site again. If the
| > | > problem
| > | > | > is
| > | > | > resolved, do not continue troubleshooting.
| > | > | >
| > | > | > 2. Click Start and then click Run.
| > | > | >
| > | > | > 3. In the Open box, type "regedit" (without the quotation
marks),
| > and
| > | > then
| > | > | > click OK.
| > | > | >
| > | > | > 4. Locate and select the following registry key:
| > | > | >
| > | > | >
| > | >
| >
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate
| > | > | >
| > | > | > 5. On the Edit menu, click Permissions.
| > | > | >
| > | > | > 6. Click Add, and then type "Everyone" (without the quotation
| > marks)
| > | > in
| > | > | > the
| > | > | > dialog box that appears.
| > | > | >
| > | > | > 7. Click Check Names, and then click OK.
| > | > | >
| > | > | > 8. Select Everyone in the "Group or user names" list.
| > | > | >
| > | > | > 9. Under "Permissions for Everyone", click to select the Full
| > Control
| > | > | > check
| > | > | > box in the Allow column. Note that the Read check box in the
Allow
| > | > column
| > | > | > is now also selected.
| > | > | >
| > | > | > 10. Select each user, in turn, in the "Group or user names"
list,
| > and
| > | > then
| > | > | > verify that no check boxes are selected in the Deny column.
Click
| > to
| > | > clear
| > | > | > any check boxes that are selected in the Deny column.
| > | > | >
| > | > | > 11. Click the Advanced button, click to select the "Replace
| > permission
| > | > | > entries on all child objects" check box, and then click OK.
| > | > | >
| > | > | > 12. Click YES if you are prompted for confirmation, and then
click
| > OK
| > | > to
| > | > | > close the dialog box.
| > | > | >
| > | > | > 13. Try to access the Windows Update Web site again. If the
| > problem
| > is
| > | > | > resolved, do not continue troubleshooting.
| > | > | >
| > | > | > 14. Add the following sites to the proxy exception list in
| > Internet
| > | > | > Explorer:
| > | > | >
| > | > | > - Windowsupdate.microsoft.com
| > | > | > - V4.Windowsupdate.microsoft.com
| > | > | > - Download.Windowsupdate.comTo do this, follow these steps:
| > | > | >
| > | > | >
| > | > | > a. In Internet Explorer, click "Tools" and then click "Internet
| > | > Options".
| > | > | >
| > | > | > b. On the "Connections" tab, click the dial-up or virtual
private
| > | > network
| > | > | > (VPN) connection that you use to connect to the Internet, and
then
| > | > click
| > | > | > "Settings". If you connect to the Internet through your local
area
| > | > network
| > | > | > (LAN), click "LAN Settings".
| > | > | >
| > | > | > c. Under "Proxy server", click "Advanced".
| > | > | >
| > | > | > d. In the "Exceptions" box, type
| > | > | >
| > | > | >
| > | >
| >
"Windowsupdate.microsoft.com;V4.Windowsupdate.microsoft.com;Download.Windows
| > | > | > update.com" (without the quotation marks), and then click OK
three
| > | > times.
| > | > | >
| > | > | > e. Try again to visit the Windows Update Web site. If the
problem
| > is
| > | > | > resolved, do not continue troubleshooting. If the problem is not
| > | > resolved,
| > | > | > remove these proxy exceptions and continue troubleshooting.
| > | > | >
| > | > | > 15. Use proxy connections to enable HTTP 1.1. To do this, follow
| > these
| > | > | > steps:
| > | > | >
| > | > | >
| > | > | > a. In Internet Explorer, click "Tools", and then click "Internet
| > | > Options".
| > | > | >
| > | > | > b. On the "Advanced" tab, under "HTTP 1.1 settings", click to
| > select
| > | > the
| > | > | > "Use HTTP 1.1 through proxy connections" check box.
| > | > | >
| > | > | > c. Click "OK", and then try again to visit the Windows Update
Web
| > site
| > | > | > again. If the problem is resolved, do not continue
| > troubleshooting.
| > | > | >
| > | > | > 16. At the command prompt, type the following commands, pressing
| > ENTER
| > | > | > after each line:
| > | > | >
| > | > | >
| > | > | > "net stop cryptsvc" (without the quotation marks)
| > | > | > "ren %systemroot%\system32\catroot2 oldcatroot2" (without the
| > | > quotation
| > | > | > marks)
| > | > | > "net start cryptsvc" (without the quotation marks)
| > | > | >
| > | > | > 17. Try to access the Windows Update Web site.
| > | > | >
| > | > | > For detailed information about the above steps, visit the below
| > | > article
| > | > in
| > | > | > the Microsoft knowledge base:
| > | > | >
| > | > | > 316524 "Administrators only" error message when you attempt to
use
| > the
| > | > | > Windows
| > | > | > http://support.microsoft.com/?id=316524
| > | > | >
| > | > | > Have a nice day!
| > | > | >
| > | > | > Thanks & Regards,
| > | > | >
| > | > | > Feng Mao [MSFT], MCSE
| > | > | > Microsoft Online Partner Support
| > | > | >
| > | > | > Get Secure! - www.microsoft.com/security
| > | > | >
| > | > | > =====================================================
| > | > | > When responding to posts, please "Reply to Group" via your
| > newsreader
| > | > so
| > | > | > that others may learn and benefit from your issue.
| > | > | > =====================================================
| > | > | > This posting is provided "AS IS" with no warranties, and
confers
| > no
| > | > | > rights.
| > | > | >
| > | > | >
| > | > | >
| > | > | > --------------------
| > | > | > | From: "Vic Russell" <[email protected]>
| > | > | > | References: <[email protected]>
| > | > | > <[email protected]>
| > | > | > <[email protected]>
| > | > | > <[email protected]>
| > | > | > <[email protected]>
| > | > | > <[email protected]>
| > | > | > <[email protected]>
| > | > | > <[email protected]>
| > | > | > | Subject: Re: SP2 has stopped me being an Administrator and
| > upgrading
| > | > | > | Date: Mon, 16 Aug 2004 19:54:24 +0100
| > | > | > | Lines: 274
| > | > | > | X-Priority: 3
| > | > | > | X-MSMail-Priority: Normal
| > | > | > | X-Newsreader: Microsoft Outlook Express 6.00.2900.2180
| > | > | > | X-RFC2646: Format=Flowed; Response
| > | > | > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2180
| > | > | > | Message-ID: <u6e#[email protected]>
| > | > | > | Newsgroups: microsoft.public.windowsxp.setup_deployment
| > | > | > | NNTP-Posting-Host:
spc1-fare1-6-0-cust164.cosh.broadband.ntl.com
| > | > | > 80.7.106.164
| > | > | > | Path:
| > | > | >
| > | >
| >
cpmsftngxa06.phx.gbl!TK2MSFTNGXA01.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFTNGP10
| > | > | > phx.gbl
| > | > | > | Xref: cpmsftngxa06.phx.gbl
| > | > | > microsoft.public.windowsxp.setup_deployment:119426
| > | > | > | X-Tomcat-NG: microsoft.public.windowsxp.setup_deployment
| > | > | > |
| > | > | > | Hi Feng,
| > | > | > |
| > | > | > | Yes the exact message is:-
| > | > | > |
| > | > | > | [Error number: 0x8DDD0002]
| > | > | > | To install items from Windows Update, you must be
logged
| > on
| > as
| > | > an
| > | > | > | administrator or a member of the Administrators group. If your
| > | > computer
| > | > | > is
| > | > | > | connected to a network, network policy settings might also
| > prevent
| > | > you
| > | > | > from
| > | > | > | completing this procedure.
| > | > | > |
| > | > | > |
| > | > | > |
| > | > | > | Kind regards,
| > | > | > |
| > | > | > | Vic.
| > | > | > |
| > | > | > | | > | > | > | > Hi Feng,
| > | > | > | >
| > | > | > | > I'm not in front of the computer right now but I am pretty
| > sure
| > | > that
| > | > | > the
| > | > | > | > error message you detail is the exact one. Are you thinking
it
| > may
| > | > be
| > | > | > to
| > | > | > | > do with network policy settings?
| > | > | > | >
| > | > | > | > Kind regards,
| > | > | > | >
| > | > | > | > Vic
| > | > | > | > | > | > | > | >> Hi Vic,
| > | > | > | >>
| > | > | > | >> Could you please help me to verify if the exact error
message
| > is
| > | > the
| > | > | > same
| > | > | > | >> as the below?
| > | > | > | >>
| > | > | > | >> [Error number: 0x8DDD0002]
| > | > | > | >>
| > | > | > | >> To install items from Windows Update, you must be logged
on
| > as
| > an
| > | > | > | >> administrator or a member of the Administrators group. If
| > your
| > | > | > computer
| > | > | > | >> is
| > | > | > | >> connected to a network, network policy settings might also
| > | > prevent
| > | > | > you
| > | > | > | >> from
| > | > | > | >> completing this
| > | > | > | >> procedure.
| > | > | > | >>
| > | > | > | >> Note You can "run as" the local administrator on your
| > computer
| > | > | > without
| > | > | > | >> having to
| > | > | > | >> log off and then log on again.
| > | > | > | >>
| > | > | > | >> Have a nice day!
| > | > | > | >>
| > | > | > | >> Thanks & Regards,
| > | > | > | >>
| > | > | > | >> Feng Mao [MSFT], MCSE
| > | > | > | >> Microsoft Online Partner Support
| > | > | > | >>
| > | > | > | >> Get Secure! - www.microsoft.com/security
| > | > | > | >>
| > | > | > | >> =====================================================
| > | > | > | >> When responding to posts, please "Reply to Group" via your
| > | > newsreader
| > | > | > so
| > | > | > | >> that others may learn and benefit from your issue.
| > | > | > | >> =====================================================
| > | > | > | >> This posting is provided "AS IS" with no warranties, and
| > confers
| > | > no
| > | > | > | >> rights.
| > | > | > | >>
| > | > | > | >>
| > | > | > | >>
| > | > | > | >> --------------------
| > | > | > | >> | From: "Vic Russell" <[email protected]>
| > | > | > | >> | References: <[email protected]>
| > | > | > | >> <[email protected]>
| > | > | > | >> <[email protected]>
| > | > | > | >> <[email protected]>
| > | > | > | >> <[email protected]>
| > | > | > | >> | Subject: Re: SP2 has stopped me being an Administrator
and
| > | > | > upgrading
| > | > | > | >> | Date: Mon, 16 Aug 2004 07:48:05 +0100
| > | > | > | >> | Lines: 142
| > | > | > | >> | X-Priority: 3
| > | > | > | >> | X-MSMail-Priority: Normal
| > | > | > | >> | X-Newsreader: Microsoft Outlook Express 6.00.2900.2180
| > | > | > | >> | X-RFC2646: Format=Flowed; Original
| > | > | > | >> | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2180
| > | > | > | >> | Message-ID: <[email protected]>
| > | > | > | >> | Newsgroups: microsoft.public.windowsxp.setup_deployment
| > | > | > | >> | NNTP-Posting-Host:
| > host217-34-121-226.in-addr.btopenworld.com
| > | > | > | >> 217.34.121.226
| > | > | > | >> | Path:
| > | > | > | >>
| > | > | >
| > | >
| >
cpmsftngxa06.phx.gbl!TK2MSFTNGXA01.phx.gbl!TK2MSFTNGP08.phx.gbl!tk2msftngp13
| > | > | > | >> phx.gbl
| > | > | > | >> | Xref: cpmsftngxa06.phx.gbl
| > | > | > | >> microsoft.public.windowsxp.setup_deployment:119374
| > | > | > | >> | X-Tomcat-NG: microsoft.public.windowsxp.setup_deployment
| > | > | > | >> |
| > | > | > | >> | Hi Feng,
| > | > | > | >> |
| > | > | > | >> | Yes the error was exactly the same before and after
getting
| > | > over
| > | > | > the
| > | > | > | >> | Administrator problem. It wasn't exactly a password
problem
| > as
| > | > I
| > | > | > was
| > | > | > | >> able
| > | > | > | >> to
| > | > | > | >> | log into my normal account and the Administrator account
| > with
| > | > my
| > | > | > usual
| > | > | > | >> | passwords. However, before creating a new account (with
| > admin
| > | > | > | >> privaledges)
| > | > | > | >> | from Administrator account I was not able to change
account
| > | > | > privaledges
| > | > | > | >> on
| > | > | > | >> | my normal account, even with from the Administrator
| > account.
| > | > From
| > | > | > the
| > | > | > | >> new
| > | > | > | >> | account I could.
| > | > | > | >> |
| > | > | > | >> | With respect to the v5 update site, I cannot be sure
until
| > I
| > go
| > | > | > home
| > | > | > to
| > | > | > | >> the
| > | > | > | >> | PC in question, but I do remember a v5 in the URL.
| > | > | > | >> |
| > | > | > | >> | I will take a further look this evening (I'm in the UK).
| > | > | > | >> |
| > | > | > | >> | Kind regards and thanks,
| > | > | > | >> |
| > | > | > | >> | Vic
message
| > | > | > | >> | | > | > | > | >> | > Hi Vic,
| > | > | > | >> | >
| > | > | > | >> | > Thank you for posting!
| > | > | > | >> | >
| > | > | > | >> | > I am glad that you have reset the password of the
| > original
| > | > | > | >> Adminstrator
| > | > | > | >> by
| > | > | > | >> | > creating another user with Adminitrator privilege.
| > | > | > | >> | >
| > | > | > | >> | > For the Windows Update site issue, I wonder what exact
| > error
| > | > | > message
| > | > | > | >> with
| > | > | > | >> | > the Error number was. It will be useful for
| > troubleshooting.
| > | > You
| > | > | > | >> mentioned
| > | > | > | >> | > the error number 0x8DDD0002, did it occur after
resetting
| > the
| > | > | > | >> password
| > | > | > | >> of
| > | > | > | >> | > Administrator? Log on as another user with Adminitrator
| > | > | > privilege,
| > | > | > | >> will
| > | > | > | >> it
| > | > | > | >> | > have issue with Windows Update site as well?
| > | > | > | >> | >
| > | > | > | >> | > Could you please have a try Windows Update V5 site at
| > | > | > | >> | > http://v5.windowsupdate.microsoft.com? It will be the
new
| > | > version
| > | > | > of
| > | > | > | >> | > Windows Update site.
| > | > | > | >> | >
| > | > | > | >> | > Have a nice day!
| > | > | > | >> | >
| > | > | > | >> | > Thanks & Regards,
| > | > | > | >> | >
| > | > | > | >> | > Feng Mao [MSFT], MCSE
| > | > | > | >> | > Microsoft Online Partner Support
| > | > | > | >> | >
| > | > | > | >> | > Get Secure! - www.microsoft.com/security
| > | > | > | >> | >
| > | > | > | >> | > =====================================================
| > | > | > | >> | > When responding to posts, please "Reply to Group" via
| > your
| > | > | > newsreader
| > | > | > | >> so
| > | > | > | >> | > that others may learn and benefit from your issue.
| > | > | > | >> | > =====================================================
| > | > | > | >> | > This posting is provided "AS IS" with no warranties,
and
| > | > confers
| > | > | > no
| > | > | > | >> | > rights.
| > | > | > | >> | >
| > | > | > | >> | >
| > | > | > | >> | >
| > | > | > | >> | > --------------------
| > | > | > | >> | > | From: "Vic Russell" <[email protected]>
| > | > | > | >> | > | References: <[email protected]>
| > | > | > | >> | > <[email protected]>
| > | > | > | >> | > <[email protected]>
| > | > | > | >> | > | Subject: Re: SP2 has stopped me being an
Administrator
| > and
| > | > | > | >> upgrading
| > | > | > | >> | > | Date: Sun, 15 Aug 2004 09:31:19 +0100
| > | > | > | >> | > | Lines: 52
| > | > | > | >> | > | X-Priority: 3
| > | > | > | >> | > | X-MSMail-Priority: Normal
| > | > | > | >> | > | X-Newsreader: Microsoft Outlook Express
6.00.2900.2180
| > | > | > | >> | > | X-MimeOLE: Produced By Microsoft MimeOLE
| > V6.00.2900.2180
| > | > | > | >> | > | X-RFC2646: Format=Flowed; Original
| > | > | > | >> | > | Message-ID: <[email protected]>
| > | > | > | >> | > | Newsgroups:
microsoft.public.windowsxp.setup_deployment
| > | > | > | >> | > | NNTP-Posting-Host:
| > | > | > spc1-fare1-6-0-cust164.cosh.broadband.ntl.com
| > | > | > | >> | > 80.7.106.164
| > | > | > | >> | > | Path:
| > | > | > | >> | >
| > | > | > | >>
| > | > | >
| > | >
| >
cpmsftngxa06.phx.gbl!cpmsftngxa10.phx.gbl!TK2MSFTFEED01.phx.gbl!TK2MSFTNGP08
| > | > | > | >> | > phx.gbl!TK2MSFTNGP10.phx.gbl
| > | > | > | >> | > | Xref: cpmsftngxa06.phx.gbl
| > | > | > | >> | > microsoft.public.windowsxp.setup_deployment:119254
| > | > | > | >> | > | X-Tomcat-NG:
| > microsoft.public.windowsxp.setup_deployment
| > | > | > | >> | > |
| > | > | > | >> | > | Yes I agree, I got mine from the MSDN site as we are
| > | > members.
| > | > | > | >> | > |
| > | > | > | >> | > | I have an update on my status:-
| > | > | > | >> | > | I have now gone in as the Administrator account and
| > been
| > | > able
| > | > | > to
| > | > | > | >> create
| > | > | > | >> | > an
| > | > | > | >> | > | account with admin privaleges. When logging on to
this
| > new
| > | > | > | >> account, I
| > | > | > | >> | > have
| > | > | > | >> | > | been able to set and reset my original account to
| > | > restricted
| > | > | > and
| > | > | > | >> back
| > | > | > | >> to
| > | > | > | >> | > | administrator again. Before this, even when logged
| > into
| > | > the
| > | > | > | >> | > Administrator
| > | > | > | >> | > | account I could not change these settings.
| > | > | > | >> | > |
| > | > | > | >> | > | However, I still can't use the Microsoft Update site
as
| > it
| > | > | > tells
| > | > | > me
| > | > | > | >> I'm
| > | > | > | >> | > not
| > | > | > | >> | > | an administrator whichever account I'm logged into.
| > | > | > | >> | > |
| > | > | > | >> | > | Any more ideas?
| > | > | > | >> | > |
| > | > | > | >> | > | Vic
| > | > message
| > | > | > | >> | > | | > | > | > | >> | > | > Andrew E. wrote:
| > | > | > | >> | > | >> SP2 still isnt in a "final release",and even
when
| > it
| > | > | > | >> is,excpect
| > | > | > | >> | > | >> problems, installed 3rd party software is most
| > | > | > | >> vulnerable.However
| > | > | > | >> to
| > | > | > | >> | > | >> fix the problem, R.click update,select run
as,type
| > in
| > | > youre
| > | > | > | >> | > | >> credentials (password etc).
| > | > | > | >> | > | >
| > | > | > | >> | > | >
| > | > | > | >> | > | > Where'd you get the information that SP2 wasn't in
| > "final
| > | > | > | >> release"?
| > | > | > | >> | > If
| > | > | > | >> | > | > you
| > | > | > | >> | > | > mean just because it is not available on Windows
| > Update -
| > | > | > that
| > | > | > | >> doesn't
| > | > | > | >> | > | > mean
| > | > | > | >> | > | > it isn't done. Anyone can get it from:
| > | > | > | >> | > | >
| > | > | > | >> | > | >
| > | > | > | >> | >
| > | > | > | >>
| > | > | >
| > | >
| >
http://www.microsoft.com/downloads/details.aspx?FamilyId=049C9DBE-3B8E-4F30-
| > | > | > | >> | > 8245-9E368D3CDB5A&displaylang=en
| > | > | > | >> | > | >
| > | > | > | >> | > | > or
| > | > | > | >> | > | >
| > | > | > | >> | > | > http://snipurl.com/8bqy
| > | > | > | >> | > | >
| > | > | > | >> | > | > Sure, it recommends not getting this for upgrading
| > one
| > | > | > machine,
| > | > | > | >> but
| > | > | > | >> it
| > | > | > | >> | > | > will
| > | > | > | >> | > | > work just like the release on the 16th will fro
| > | > | > WindowsUpdate.
| > | > | > | >> 266MB
| > | > | > | >> | > | > download though.
| > | > | > | >> | > | >
| > | > | > | >> | > | > --
| > | > | > | >> | > | > <- Shenan ->
| > | > | > | >> | > | > --
| > | > | > | >> | > | > The information is provided "as is", with no
| > guarantees
| > | > of
| > | > | > | >> | > | > completeness, accuracy or timeliness, and without
| > | > warranties
| > | > | > of
| > | > | > | >> any
| > | > | > | >> | > | > kind, express or implied. In other words, read up
| > before
| > | > you
| > | > | > | >> take
| > | > | > | >> any
| > | > | > | >> | > | > advice - you are the one ultimately responsible for
| > your
| > | > | > actions.
| > | > | > | >> | > | >
| > | > | > | >> | > | >
| > | > | > | >> | > |
| > | > | > | >> | > |
| > | > | > | >> | > |
| > | > | > | >> | >
| > | > | > | >> |
| > | > | > | >> |
| > | > | > | >> |
| > | > | > | >>
| > | > | > | >
| > | > | > | >
| > | > | > |
| > | > | > |
| > | > | > |
| > | > | >
| > | > |
| > | > |
| > | > |
| > | >
| > |
| > |
| > |
| >
|
|
|
 
F

Feng Mao

Hi Vic,

It is bad to hear that the problem still exist. Sorry that I did not reply
the post eariler.

With the time being, I would like to make a summary on what we have tried
to solve the problem

Administrators Only

To install items from Windows Update, you must be logged on as an
administrator or a member of the Administrators group.

If your computer is connected to a network, network policy settings may
also prevent you from completing this procedure.


Suggestion 1:

Try V5 version, http://v5.windowsupdate.microsoft.com

Suggestion 2:

Check Internet Settings:

1. Add windowsupdate related sites into Trusted Sites
2. Enable HTTP 1.1 and Use Proxy Connections to enable HTTP 1.1

Suggestion 3:

Stop Cryptsvc and rename Catroot2 under %systemroot%\system32

Suggestion 4:

Check the permission of the below registry key and make it sure that
Everone can full access it

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate

Suggestion 5:

Reregister the below Dlls,

Softpub.dll
Wintrust.dll
Initpki.dll
Dssenh.dll
Rsaenh.dll
Gpkcsp.dll
Sccbase.dll
Slbcsp.dll
Cryptdlg.dll

Suggestion 6:

Clear Temporary Internet Files
Clear Download Program Files
Clear Windows Update directory

However, the problem still exists after the above steps.

Since this issue is related to the administrative privilege of the computer
account, I suggest we create a new account to test this issue:

1. Click Start, and then click Control Panel.
2. Click switch to a Classic View in the left panel.
3. Double-click User Accounts.

4. Click Create a new account, click Next and type a name.
5. Choose Computer administrator as the account type.
6. Click Create Account.

7. Log off and log on with the new account to check the issue.

Can we visit the Windows Update website now?

If I have suggested the above steps before, please try it again. Thank you.

Have a nice day!

Thanks & Regards,

Feng Mao [MSFT], MCSE
Microsoft Online Partner Support

Get Secure! - www.microsoft.com/security

=====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
=====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.



--------------------
| From: "Vic Russell" <[email protected]>
| References: <[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
<u6e#[email protected]>
<[email protected]>
<#[email protected]>
<[email protected]>
<#[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
| Subject: Re: SP2 has stopped me being an Administrator and upgrading
| Date: Wed, 25 Aug 2004 22:25:20 +0100
| Lines: 1022
| X-Priority: 3
| X-MSMail-Priority: Normal
| X-Newsreader: Microsoft Outlook Express 6.00.2900.2180
| X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2180
| X-RFC2646: Format=Flowed; Original
| Message-ID: <[email protected]>
| Newsgroups: microsoft.public.windowsxp.setup_deployment
| NNTP-Posting-Host: spc1-fare1-6-0-cust164.cosh.broadband.ntl.com
80.7.106.164
| Path:
cpmsftngxa10.phx.gbl!TK2MSFTNGXA06.phx.gbl!cpmsftngxa06.phx.gbl!TK2MSFTNGP08
.phx.gbl!TK2MSFTNGP11.phx.gbl
| Xref: cpmsftngxa10.phx.gbl
microsoft.public.windowsxp.setup_deployment:120794
| X-Tomcat-NG: microsoft.public.windowsxp.setup_deployment
|
| Hi Feng,
|
| I'm sorry to say that none of that worked either. I'm stumped! Thanks
again
| for all your help. Is there anything else to try?
|
| Kind regards again,
|
| Vic
| | > Hi Vic,
| >
| > I am sorry to hear that it still does not work.
| >
| > I would like to double check that you installed any AntiVirus software,
| > like Norton AntiVirus, and any Internet Security software, like
ZoneAlarm.
| > If so, please temporarily remove them. Such software can prevent Windows
| > Update.
| >
| > Now, let us clear the temporary Internet files as the following steps:
| >
| > 1. Open Internet Explorer.
| > 2. Click on Tools and choose Internet Options from the drop-down menu.
| > 3. On the General tab, click on Settings in the Temporary Internet Files
| > section.
| > 4. In the Settings window, click on View Objects.
| > 5. This will open a new window entitled Downloaded Program Files.
| > 6. In this window, locate and delete (remove) the Update Class file.
Also
| > remove any other files that might have a damaged or unknown status.
| > 7. Close the Downloaded Program files.
| >
| > 1. In the Settings window, click on View Files.
| > 2. This will open the Temporary Internet Files window.
| > 3. In this window, click on Edit\Select All, and then File\Delete. This
| > will delete all temporary Internet files including the cookies.
| > 4. Now close the Temporary Internet Files window and click OK on the
| > Settings window.
| > 5. Now you should be back at the Internet Properties in the General tab.
| > 6. Click on the Clear History button and click OK when prompted.
| >
| > If this problem still exists, please use the following steps to delete
the
| > Windows Update directory:
| >
| > 1. Open Windows Explore.
| > 2. Locate the C:\ Program Files\Windows Update directory. (Note: C:\
means
| > the Windows XP installation directory.)
| > 3. Right click and select Remove to delete it.
| > Note: If you cannot view the Windows Update directory, please use the
| > following steps:
| >
| > 1. Go to Desktop, Right-click the Start menu.
| > 2. Click Explore.
| > 3. Click View and then click Folder Options.
| > 4. Click the View tab.
| > 5. In the Advanced Settings section, locate Hidden Files.
| > 6. Check the "Show all hidden files and folders" option.
| > 7. Click Apply and then click OK.
| >
| > Have a nice day!
| >
| > Thanks & Regards,
| >
| > Feng Mao [MSFT], MCSE
| > Microsoft Online Partner Support
| >
| > Get Secure! - www.microsoft.com/security
| >
| > =====================================================
| > When responding to posts, please "Reply to Group" via your newsreader so
| > that others may learn and benefit from your issue.
| > =====================================================
| > This posting is provided "AS IS" with no warranties, and confers no
| > rights.
| >
| >
| >
| > --------------------
| > | From: "Vic Russell" <[email protected]>
| > | References: <[email protected]>
| > <[email protected]>
| > <[email protected]>
| > <[email protected]>
| > <[email protected]>
| > <[email protected]>
| > <[email protected]>
| > <[email protected]>
| > <u6e#[email protected]>
| > <[email protected]>
| > <#[email protected]>
| > <[email protected]>
| > <#[email protected]>
| > <[email protected]>
| > | Subject: Re: SP2 has stopped me being an Administrator and upgrading
| > | Date: Fri, 20 Aug 2004 18:49:53 +0100
| > | Lines: 820
| > | X-Priority: 3
| > | X-MSMail-Priority: Normal
| > | X-Newsreader: Microsoft Outlook Express 6.00.2900.2180
| > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2180
| > | X-RFC2646: Format=Flowed; Original
| > | Message-ID: <[email protected]>
| > | Newsgroups: microsoft.public.windowsxp.setup_deployment
| > | NNTP-Posting-Host: spc1-fare1-6-0-cust164.cosh.broadband.ntl.com
| > 80.7.106.164
| > | Path:
| >
cpmsftngxa10.phx.gbl!TK2MSFTFEED01.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFTNGP09
| > phx.gbl
| > | Xref: cpmsftngxa10.phx.gbl
| > microsoft.public.windowsxp.setup_deployment:120226
| > | X-Tomcat-NG: microsoft.public.windowsxp.setup_deployment
| > |
| > | Hi Feng,
| > |
| > | I'm afraid there has been no change. I registered all the DLL's and
| > rebooted
| > | but no change.
| > |
| > | Anything else to try?
| > |
| > | Kind regards,
| > |
| > | Vic
| > |
| > | | > | > Hi Vic,
| > | >
| > | > Let us try below steps to register the Windows Update related DLL
| > files
| > | > and
| > | > I hope that it will be helpful.
| > | >
| > | > 1. Click Start, point to Run
| > | > 2. Type the command CMD and press Enter
| > | > 3. Type the following commands and press Enter at the end of each
line
| > | > regsvr32 SOFTPUB.DLL
| > | > regsvr32 WINTRUST.DLL
| > | > regsvr32 INITPKI.DLL
| > | > regsvr32 dssenh.dll
| > | > regsvr32 Rsaenh.dll
| > | > regsvr32 gpkcsp.dll
| > | > regsvr32 sccbase.dll
| > | > regsvr32 slbcsp.dll
| > | > regsvr32 Cryptdlg.dll
| > | > Note, you may receive a box to tell you the DllRegister is
successful.
| > | > Click OK button to close the box.
| > | > 4. Type command EXIT and press Enter to close Command Prompt window
| > | > 5. Restart the computer and try again.
| > | >
| > | > Have a good day!
| > | >
| > | > Thanks & Regards,
| > | >
| > | > Feng Mao [MSFT], MCSE
| > | > Microsoft Online Partner Support
| > | >
| > | > Get Secure! - www.microsoft.com/security
| > | >
| > | > =====================================================
| > | > When responding to posts, please "Reply to Group" via your
newsreader
| > so
| > | > that others may learn and benefit from your issue.
| > | > =====================================================
| > | > This posting is provided "AS IS" with no warranties, and confers no
| > | > rights.
| > | >
| > | >
| > | >
| > | > --------------------
| > | > | From: "Vic Russell" <[email protected]>
| > | > | References: <[email protected]>
| > | > <[email protected]>
| > | > <[email protected]>
| > | > <[email protected]>
| > | > <[email protected]>
| > | > <[email protected]>
| > | > <[email protected]>
| > | > <[email protected]>
| > | > <u6e#[email protected]>
| > | > <[email protected]>
| > | > <#[email protected]>
| > | > <[email protected]>
| > | > | Subject: Re: SP2 has stopped me being an Administrator and
upgrading
| > | > | Date: Thu, 19 Aug 2004 08:50:43 +0100
| > | > | Lines: 648
| > | > | X-Priority: 3
| > | > | X-MSMail-Priority: Normal
| > | > | X-Newsreader: Microsoft Outlook Express 6.00.2900.2180
| > | > | X-RFC2646: Format=Flowed; Original
| > | > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2180
| > | > | Message-ID: <#[email protected]>
| > | > | Newsgroups: microsoft.public.windowsxp.setup_deployment
| > | > | NNTP-Posting-Host: host217-34-121-226.in-addr.btopenworld.com
| > | > 217.34.121.226
| > | > | Path:
| > | >
| >
cpmsftngxa10.phx.gbl!TK2MSFTFEED01.phx.gbl!TK2MSFTNGP08.phx.gbl!tk2msftngp13
| > | > phx.gbl
| > | > | Xref: cpmsftngxa10.phx.gbl
| > | > microsoft.public.windowsxp.setup_deployment:120067
| > | > | X-Tomcat-NG: microsoft.public.windowsxp.setup_deployment
| > | > |
| > | > | Hi Feng,
| > | > |
| > | > | I'm afraid none of this worked. I had already done the
WindowsUpdate
| > | > | Everyone registry key stuff and don't have the FinJan software.
This
| > is
| > | > | getting a bit scarry!
| > | > |
| > | > | Kind regards,
| > | > |
| > | > | Vic
| > | > | | > | > | > Hi Vic,
| > | > | >
| > | > | > According to KB article
| > | > | >
| > | > | > 324513 "Administrators Only" Error Message When You Try to Use
the
| > | > Windows
| > | > | > http://support.microsoft.com/?id=324513
| > | > | >
| > | > | > If you have FinJan Software "Surfinguard Pro" program, please
| > remove
| > | > it.
| > | > | > In
| > | > | > addition, it will be better to temporarily remove any AntiVirus
| > | > software
| > | > | > or
| > | > | > Internet Security Software.
| > | > | >
| > | > | > Such problem can also be related to the permission of Windows
| > Update
| > | > | > related registry key. To resolve this issue, follow these steps:
| > | > | >
| > | > | > 1. Click "Start", and then click "Run".
| > | > | > 2. In the "Open" box, type "regedit" (without the quotation
marks)
| > and
| > | > | > then
| > | > | > click "OK".
| > | > | > 3. Locate and select the following registry key:
| > | > | >
| > | > | >
| > | >
| >
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate
| > | > | > 4. click "Edit", and then click "Permissions".
| > | > | > 5. Click "Add", and then type "Everyone" in the dialog box that
| > | > appears.
| > | > | > 6. Click Check "Names", and then click "OK".
| > | > | > 7. Select "Everyone" in the Group or user names list.
| > | > | > 8. Under "Permissions for Everyone", click to select the "Full
| > | > Control"
| > | > | > check box in the "Allow" column. Note The "Read" check box in
the
| > | > "Allow"
| > | > | > column is now also selected.
| > | > | > 9. Select each user in turn, in the Group or user names list,
and
| > then
| > | > | > verify that no check boxes are selected in the "Deny" column.
| > Clear
| > | > any
| > | > | > check boxes that are selected in the "Deny" column.
| > | > | > 10. Click "Advanced", and then click to select the "Replace
| > permission
| > | > | > entries on all child objects with entries shown here that apply
to
| > | > child
| > | > | > objects" check box, and then click "OK".
| > | > | > 11. Click "Yes" if you are prompted for confirmation.
| > | > | >
| > | > | > Have a nice day!
| > | > | >
| > | > | > Thanks & Regards,
| > | > | >
| > | > | > Feng Mao [MSFT], MCSE
| > | > | > Microsoft Online Partner Support
| > | > | >
| > | > | > Get Secure! - www.microsoft.com/security
| > | > | >
| > | > | > =====================================================
| > | > | > When responding to posts, please "Reply to Group" via your
| > newsreader
| > | > so
| > | > | > that others may learn and benefit from your issue.
| > | > | > =====================================================
| > | > | > This posting is provided "AS IS" with no warranties, and
confers
| > no
| > | > | > rights.
| > | > | >
| > | > | >
| > | > | >
| > | > | > --------------------
| > | > | > | From: "Vic Russell" <[email protected]>
| > | > | > | References: <[email protected]>
| > | > | > <[email protected]>
| > | > | > <[email protected]>
| > | > | > <[email protected]>
| > | > | > <[email protected]>
| > | > | > <[email protected]>
| > | > | > <[email protected]>
| > | > | > <[email protected]>
| > | > | > <u6e#[email protected]>
| > | > | > <[email protected]>
| > | > | > | Subject: Re: SP2 has stopped me being an Administrator and
| > upgrading
| > | > | > | Date: Tue, 17 Aug 2004 08:39:11 +0100
| > | > | > | Lines: 491
| > | > | > | X-Priority: 3
| > | > | > | X-MSMail-Priority: Normal
| > | > | > | X-Newsreader: Microsoft Outlook Express 6.00.2900.2180
| > | > | > | X-RFC2646: Format=Flowed; Original
| > | > | > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2180
| > | > | > | Message-ID: <#[email protected]>
| > | > | > | Newsgroups: microsoft.public.windowsxp.setup_deployment
| > | > | > | NNTP-Posting-Host:
spc1-fare1-6-0-cust164.cosh.broadband.ntl.com
| > | > | > 80.7.106.164
| > | > | > | Path:
| > | > | >
| > | >
| >
cpmsftngxa06.phx.gbl!TK2MSFTNGXA01.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFTNGP11
| > | > | > phx.gbl
| > | > | > | Xref: cpmsftngxa06.phx.gbl
| > | > | > microsoft.public.windowsxp.setup_deployment:119481
| > | > | > | X-Tomcat-NG: microsoft.public.windowsxp.setup_deployment
| > | > | > |
| > | > | > | Hi Feng,
| > | > | > |
| > | > | > | Thanks for all that. However, I still have the problem. The
only
| > bit
| > | > I
| > | > | > could
| > | > | > | not do was the "Proxy server" bit as I am not using a proxy
| > server.
| > | > | > |
| > | > | > | Any other ideas?
| > | > | > |
| > | > | > | Kind regards,
| > | > | > |
| > | > | > | Vic.
| > | > | > | | > | > | > | > Hi Vic,
| > | > | > | >
| > | > | > | > Thank you for the verification of the exact error message!
| > | > | > | >
| > | > | > | > This behavior may also occur if there are incorrect
| > restriction
| > | > | > settings
| > | > | > | > on
| > | > | > | > certain registry keys or if the
%Systemroot%\System32\Catroot2
| > | > folder
| > | > | > is
| > | > | > | > corrupted.
| > | > | > | >
| > | > | > | > To resolve this issue, follow these steps:
| > | > | > | >
| > | > | > | >
| > | > | > | > Important If you access the Internet through a local area
| > network
| > | > | > (LAN)
| > | > | > | > that uses a proxy or firewall, contact your network
| > | > administrator
| > | > to
| > | > | > | > make sure
| > | > | > | > that the firewall or proxy-server is configured to allow
you
| > to
| > | > use
| > | > | > | > Windows
| > | > | > | > Update.
| > | > | > | >
| > | > | > | >
| > | > | > | > 1. Log on as an administrator or follow the instructions in
| > the
| > | > | > Windows
| > | > | > | > Update error message to use the Run As command with an
| > | > administrator
| > | > | > | > account. Try to access the Windows Update Web site again.
If
| > the
| > | > | > problem
| > | > | > | > is
| > | > | > | > resolved, do not continue troubleshooting.
| > | > | > | >
| > | > | > | > 2. Click Start and then click Run.
| > | > | > | >
| > | > | > | > 3. In the Open box, type "regedit" (without the quotation
| > marks),
| > | > and
| > | > | > then
| > | > | > | > click OK.
| > | > | > | >
| > | > | > | > 4. Locate and select the following registry key:
| > | > | > | >
| > | > | > | >
| > | > | >
| > | >
| >
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate
| > | > | > | >
| > | > | > | > 5. On the Edit menu, click Permissions.
| > | > | > | >
| > | > | > | > 6. Click Add, and then type "Everyone" (without the
quotation
| > | > marks)
| > | > | > in
| > | > | > | > the
| > | > | > | > dialog box that appears.
| > | > | > | >
| > | > | > | > 7. Click Check Names, and then click OK.
| > | > | > | >
| > | > | > | > 8. Select Everyone in the "Group or user names" list.
| > | > | > | >
| > | > | > | > 9. Under "Permissions for Everyone", click to select the
Full
| > | > Control
| > | > | > | > check
| > | > | > | > box in the Allow column. Note that the Read check box in the
| > Allow
| > | > | > column
| > | > | > | > is now also selected.
| > | > | > | >
| > | > | > | > 10. Select each user, in turn, in the "Group or user names"
| > list,
| > | > and
| > | > | > then
| > | > | > | > verify that no check boxes are selected in the Deny column.
| > Click
| > | > to
| > | > | > clear
| > | > | > | > any check boxes that are selected in the Deny column.
| > | > | > | >
| > | > | > | > 11. Click the Advanced button, click to select the "Replace
| > | > permission
| > | > | > | > entries on all child objects" check box, and then click OK.
| > | > | > | >
| > | > | > | > 12. Click YES if you are prompted for confirmation, and then
| > click
| > | > OK
| > | > | > to
| > | > | > | > close the dialog box.
| > | > | > | >
| > | > | > | > 13. Try to access the Windows Update Web site again. If the
| > | > problem
| > | > is
| > | > | > | > resolved, do not continue troubleshooting.
| > | > | > | >
| > | > | > | > 14. Add the following sites to the proxy exception list in
| > | > Internet
| > | > | > | > Explorer:
| > | > | > | >
| > | > | > | > - Windowsupdate.microsoft.com
| > | > | > | > - V4.Windowsupdate.microsoft.com
| > | > | > | > - Download.Windowsupdate.comTo do this, follow these steps:
| > | > | > | >
| > | > | > | >
| > | > | > | > a. In Internet Explorer, click "Tools" and then click
| > "Internet
| > | > | > Options".
| > | > | > | >
| > | > | > | > b. On the "Connections" tab, click the dial-up or virtual
| > private
| > | > | > network
| > | > | > | > (VPN) connection that you use to connect to the Internet,
and
| > then
| > | > | > click
| > | > | > | > "Settings". If you connect to the Internet through your
local
| > area
| > | > | > network
| > | > | > | > (LAN), click "LAN Settings".
| > | > | > | >
| > | > | > | > c. Under "Proxy server", click "Advanced".
| > | > | > | >
| > | > | > | > d. In the "Exceptions" box, type
| > | > | > | >
| > | > | > | >
| > | > | >
| > | >
| >
"Windowsupdate.microsoft.com;V4.Windowsupdate.microsoft.com;Download.Windows
| > | > | > | > update.com" (without the quotation marks), and then click OK
| > three
| > | > | > times.
| > | > | > | >
| > | > | > | > e. Try again to visit the Windows Update Web site. If the
| > problem
| > | > is
| > | > | > | > resolved, do not continue troubleshooting. If the problem
is
| > not
| > | > | > resolved,
| > | > | > | > remove these proxy exceptions and continue troubleshooting.
| > | > | > | >
| > | > | > | > 15. Use proxy connections to enable HTTP 1.1. To do this,
| > follow
| > | > these
| > | > | > | > steps:
| > | > | > | >
| > | > | > | >
| > | > | > | > a. In Internet Explorer, click "Tools", and then click
| > "Internet
| > | > | > Options".
| > | > | > | >
| > | > | > | > b. On the "Advanced" tab, under "HTTP 1.1 settings", click
to
| > | > select
| > | > | > the
| > | > | > | > "Use HTTP 1.1 through proxy connections" check box.
| > | > | > | >
| > | > | > | > c. Click "OK", and then try again to visit the Windows
Update
| > Web
| > | > site
| > | > | > | > again. If the problem is resolved, do not continue
| > | > troubleshooting.
| > | > | > | >
| > | > | > | > 16. At the command prompt, type the following commands,
| > pressing
| > | > ENTER
| > | > | > | > after each line:
| > | > | > | >
| > | > | > | >
| > | > | > | > "net stop cryptsvc" (without the quotation marks)
| > | > | > | > "ren %systemroot%\system32\catroot2 oldcatroot2" (without
the
| > | > | > quotation
| > | > | > | > marks)
| > | > | > | > "net start cryptsvc" (without the quotation marks)
| > | > | > | >
| > | > | > | > 17. Try to access the Windows Update Web site.
| > | > | > | >
| > | > | > | > For detailed information about the above steps, visit the
| > below
| > | > | > article
| > | > | > in
| > | > | > | > the Microsoft knowledge base:
| > | > | > | >
| > | > | > | > 316524 "Administrators only" error message when you attempt
to
| > use
| > | > the
| > | > | > | > Windows
| > | > | > | > http://support.microsoft.com/?id=316524
| > | > | > | >
| > | > | > | > Have a nice day!
| > | > | > | >
| > | > | > | > Thanks & Regards,
| > | > | > | >
| > | > | > | > Feng Mao [MSFT], MCSE
| > | > | > | > Microsoft Online Partner Support
| > | > | > | >
| > | > | > | > Get Secure! - www.microsoft.com/security
| > | > | > | >
| > | > | > | > =====================================================
| > | > | > | > When responding to posts, please "Reply to Group" via your
| > | > newsreader
| > | > | > so
| > | > | > | > that others may learn and benefit from your issue.
| > | > | > | > =====================================================
| > | > | > | > This posting is provided "AS IS" with no warranties, and
| > confers
| > | > no
| > | > | > | > rights.
| > | > | > | >
| > | > | > | >
| > | > | > | >
| > | > | > | > --------------------
| > | > | > | > | From: "Vic Russell" <[email protected]>
| > | > | > | > | References: <[email protected]>
| > | > | > | > <[email protected]>
| > | > | > | > <[email protected]>
| > | > | > | > <[email protected]>
| > | > | > | > <[email protected]>
| > | > | > | > <[email protected]>
| > | > | > | > <[email protected]>
| > | > | > | > <[email protected]>
| > | > | > | > | Subject: Re: SP2 has stopped me being an Administrator and
| > | > upgrading
| > | > | > | > | Date: Mon, 16 Aug 2004 19:54:24 +0100
| > | > | > | > | Lines: 274
| > | > | > | > | X-Priority: 3
| > | > | > | > | X-MSMail-Priority: Normal
| > | > | > | > | X-Newsreader: Microsoft Outlook Express 6.00.2900.2180
| > | > | > | > | X-RFC2646: Format=Flowed; Response
| > | > | > | > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2180
| > | > | > | > | Message-ID: <u6e#[email protected]>
| > | > | > | > | Newsgroups: microsoft.public.windowsxp.setup_deployment
| > | > | > | > | NNTP-Posting-Host:
| > spc1-fare1-6-0-cust164.cosh.broadband.ntl.com
| > | > | > | > 80.7.106.164
| > | > | > | > | Path:
| > | > | > | >
| > | > | >
| > | >
| >
cpmsftngxa06.phx.gbl!TK2MSFTNGXA01.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFTNGP10
| > | > | > | > phx.gbl
| > | > | > | > | Xref: cpmsftngxa06.phx.gbl
| > | > | > | > microsoft.public.windowsxp.setup_deployment:119426
| > | > | > | > | X-Tomcat-NG: microsoft.public.windowsxp.setup_deployment
| > | > | > | > |
| > | > | > | > | Hi Feng,
| > | > | > | > |
| > | > | > | > | Yes the exact message is:-
| > | > | > | > |
| > | > | > | > | [Error number: 0x8DDD0002]
| > | > | > | > | To install items from Windows Update, you must be
| > logged
| > | > on
| > | > as
| > | > | > an
| > | > | > | > | administrator or a member of the Administrators group. If
| > your
| > | > | > computer
| > | > | > | > is
| > | > | > | > | connected to a network, network policy settings might also
| > | > prevent
| > | > | > you
| > | > | > | > from
| > | > | > | > | completing this procedure.
| > | > | > | > |
| > | > | > | > |
| > | > | > | > |
| > | > | > | > | Kind regards,
| > | > | > | > |
| > | > | > | > | Vic.
| > | > | > | > |
| > | > | > | > | | > | > | > | > | > Hi Feng,
| > | > | > | > | >
| > | > | > | > | > I'm not in front of the computer right now but I am
pretty
| > | > sure
| > | > | > that
| > | > | > | > the
| > | > | > | > | > error message you detail is the exact one. Are you
| > thinking
| > it
| > | > may
| > | > | > be
| > | > | > | > to
| > | > | > | > | > do with network policy settings?
| > | > | > | > | >
| > | > | > | > | > Kind regards,
| > | > | > | > | >
| > | > | > | > | > Vic
message
| > | > | > | > | > | > | > | > | > | >> Hi Vic,
| > | > | > | > | >>
| > | > | > | > | >> Could you please help me to verify if the exact error
| > message
| > | > is
| > | > | > the
| > | > | > | > same
| > | > | > | > | >> as the below?
| > | > | > | > | >>
| > | > | > | > | >> [Error number: 0x8DDD0002]
| > | > | > | > | >>
| > | > | > | > | >> To install items from Windows Update, you must be
logged
| > on
| > | > as
| > | > an
| > | > | > | > | >> administrator or a member of the Administrators group.
If
| > | > your
| > | > | > | > computer
| > | > | > | > | >> is
| > | > | > | > | >> connected to a network, network policy settings might
| > also
| > | > | > prevent
| > | > | > | > you
| > | > | > | > | >> from
| > | > | > | > | >> completing this
| > | > | > | > | >> procedure.
| > | > | > | > | >>
| > | > | > | > | >> Note You can "run as" the local administrator on your
| > | > computer
| > | > | > | > without
| > | > | > | > | >> having to
| > | > | > | > | >> log off and then log on again.
| > | > | > | > | >>
| > | > | > | > | >> Have a nice day!
| > | > | > | > | >>
| > | > | > | > | >> Thanks & Regards,
| > | > | > | > | >>
| > | > | > | > | >> Feng Mao [MSFT], MCSE
| > | > | > | > | >> Microsoft Online Partner Support
| > | > | > | > | >>
| > | > | > | > | >> Get Secure! - www.microsoft.com/security
| > | > | > | > | >>
| > | > | > | > | >> =====================================================
| > | > | > | > | >> When responding to posts, please "Reply to Group" via
| > your
| > | > | > newsreader
| > | > | > | > so
| > | > | > | > | >> that others may learn and benefit from your issue.
| > | > | > | > | >> =====================================================
| > | > | > | > | >> This posting is provided "AS IS" with no warranties,
and
| > | > confers
| > | > | > no
| > | > | > | > | >> rights.
| > | > | > | > | >>
| > | > | > | > | >>
| > | > | > | > | >>
| > | > | > | > | >> --------------------
| > | > | > | > | >> | From: "Vic Russell" <[email protected]>
| > | > | > | > | >> | References: <[email protected]>
| > | > | > | > | >> <[email protected]>
| > | > | > | > | >> <[email protected]>
| > | > | > | > | >> <[email protected]>
| > | > | > | > | >> <[email protected]>
| > | > | > | > | >> | Subject: Re: SP2 has stopped me being an
Administrator
| > and
| > | > | > | > upgrading
| > | > | > | > | >> | Date: Mon, 16 Aug 2004 07:48:05 +0100
| > | > | > | > | >> | Lines: 142
| > | > | > | > | >> | X-Priority: 3
| > | > | > | > | >> | X-MSMail-Priority: Normal
| > | > | > | > | >> | X-Newsreader: Microsoft Outlook Express
6.00.2900.2180
| > | > | > | > | >> | X-RFC2646: Format=Flowed; Original
| > | > | > | > | >> | X-MimeOLE: Produced By Microsoft MimeOLE
| > V6.00.2900.2180
| > | > | > | > | >> | Message-ID: <[email protected]>
| > | > | > | > | >> | Newsgroups:
microsoft.public.windowsxp.setup_deployment
| > | > | > | > | >> | NNTP-Posting-Host:
| > | > host217-34-121-226.in-addr.btopenworld.com
| > | > | > | > | >> 217.34.121.226
| > | > | > | > | >> | Path:
| > | > | > | > | >>
| > | > | > | >
| > | > | >
| > | >
| >
cpmsftngxa06.phx.gbl!TK2MSFTNGXA01.phx.gbl!TK2MSFTNGP08.phx.gbl!tk2msftngp13
| > | > | > | > | >> phx.gbl
| > | > | > | > | >> | Xref: cpmsftngxa06.phx.gbl
| > | > | > | > | >> microsoft.public.windowsxp.setup_deployment:119374
| > | > | > | > | >> | X-Tomcat-NG:
| > microsoft.public.windowsxp.setup_deployment
| > | > | > | > | >> |
| > | > | > | > | >> | Hi Feng,
| > | > | > | > | >> |
| > | > | > | > | >> | Yes the error was exactly the same before and after
| > getting
| > | > | > over
| > | > | > | > the
| > | > | > | > | >> | Administrator problem. It wasn't exactly a password
| > problem
| > | > as
| > | > | > I
| > | > | > | > was
| > | > | > | > | >> able
| > | > | > | > | >> to
| > | > | > | > | >> | log into my normal account and the Administrator
| > account
| > | > with
| > | > | > my
| > | > | > | > usual
| > | > | > | > | >> | passwords. However, before creating a new account
(with
| > | > admin
| > | > | > | > | >> privaledges)
| > | > | > | > | >> | from Administrator account I was not able to change
| > account
| > | > | > | > privaledges
| > | > | > | > | >> on
| > | > | > | > | >> | my normal account, even with from the Administrator
| > | > account.
| > | > | > From
| > | > | > | > the
| > | > | > | > | >> new
| > | > | > | > | >> | account I could.
| > | > | > | > | >> |
| > | > | > | > | >> | With respect to the v5 update site, I cannot be sure
| > until
| > | > I
| > | > go
| > | > | > | > home
| > | > | > | > to
| > | > | > | > | >> the
| > | > | > | > | >> | PC in question, but I do remember a v5 in the URL.
| > | > | > | > | >> |
| > | > | > | > | >> | I will take a further look this evening (I'm in the
| > UK).
| > | > | > | > | >> |
| > | > | > | > | >> | Kind regards and thanks,
| > | > | > | > | >> |
| > | > | > | > | >> | Vic
| > message
| > | > | > | > | >> | | > | > | > | > | >> | > Hi Vic,
| > | > | > | > | >> | >
| > | > | > | > | >> | > Thank you for posting!
| > | > | > | > | >> | >
| > | > | > | > | >> | > I am glad that you have reset the password of the
| > | > original
| > | > | > | > | >> Adminstrator
| > | > | > | > | >> by
| > | > | > | > | >> | > creating another user with Adminitrator privilege.
| > | > | > | > | >> | >
| > | > | > | > | >> | > For the Windows Update site issue, I wonder what
| > exact
| > | > error
| > | > | > | > message
| > | > | > | > | >> with
| > | > | > | > | >> | > the Error number was. It will be useful for
| > | > troubleshooting.
| > | > | > You
| > | > | > | > | >> mentioned
| > | > | > | > | >> | > the error number 0x8DDD0002, did it occur after
| > resetting
| > | > the
| > | > | > | > | >> password
| > | > | > | > | >> of
| > | > | > | > | >> | > Administrator? Log on as another user with
| > Adminitrator
| > | > | > | > privilege,
| > | > | > | > | >> will
| > | > | > | > | >> it
| > | > | > | > | >> | > have issue with Windows Update site as well?
| > | > | > | > | >> | >
| > | > | > | > | >> | > Could you please have a try Windows Update V5 site
at
| > | > | > | > | >> | > http://v5.windowsupdate.microsoft.com? It will be
the
| > new
| > | > | > version
| > | > | > | > of
| > | > | > | > | >> | > Windows Update site.
| > | > | > | > | >> | >
| > | > | > | > | >> | > Have a nice day!
| > | > | > | > | >> | >
| > | > | > | > | >> | > Thanks & Regards,
| > | > | > | > | >> | >
| > | > | > | > | >> | > Feng Mao [MSFT], MCSE
| > | > | > | > | >> | > Microsoft Online Partner Support
| > | > | > | > | >> | >
| > | > | > | > | >> | > Get Secure! - www.microsoft.com/security
| > | > | > | > | >> | >
| > | > | > | > | >> | >
=====================================================
| > | > | > | > | >> | > When responding to posts, please "Reply to Group"
via
| > | > your
| > | > | > | > newsreader
| > | > | > | > | >> so
| > | > | > | > | >> | > that others may learn and benefit from your issue.
| > | > | > | > | >> | >
=====================================================
| > | > | > | > | >> | > This posting is provided "AS IS" with no
warranties,
| > and
| > | > | > confers
| > | > | > | > no
| > | > | > | > | >> | > rights.
| > | > | > | > | >> | >
| > | > | > | > | >> | >
| > | > | > | > | >> | >
| > | > | > | > | >> | > --------------------
| > | > | > | > | >> | > | From: "Vic Russell" <[email protected]>
| > | > | > | > | >> | > | References:
| > <[email protected]>
| > | > | > | > | >> | >
<[email protected]>
| > | > | > | > | >> | > <[email protected]>
| > | > | > | > | >> | > | Subject: Re: SP2 has stopped me being an
| > Administrator
| > | > and
| > | > | > | > | >> upgrading
| > | > | > | > | >> | > | Date: Sun, 15 Aug 2004 09:31:19 +0100
| > | > | > | > | >> | > | Lines: 52
| > | > | > | > | >> | > | X-Priority: 3
| > | > | > | > | >> | > | X-MSMail-Priority: Normal
| > | > | > | > | >> | > | X-Newsreader: Microsoft Outlook Express
| > 6.00.2900.2180
| > | > | > | > | >> | > | X-MimeOLE: Produced By Microsoft MimeOLE
| > | > V6.00.2900.2180
| > | > | > | > | >> | > | X-RFC2646: Format=Flowed; Original
| > | > | > | > | >> | > | Message-ID:
<[email protected]>
| > | > | > | > | >> | > | Newsgroups:
| > microsoft.public.windowsxp.setup_deployment
| > | > | > | > | >> | > | NNTP-Posting-Host:
| > | > | > | > spc1-fare1-6-0-cust164.cosh.broadband.ntl.com
| > | > | > | > | >> | > 80.7.106.164
| > | > | > | > | >> | > | Path:
| > | > | > | > | >> | >
| > | > | > | > | >>
| > | > | > | >
| > | > | >
| > | >
| >
cpmsftngxa06.phx.gbl!cpmsftngxa10.phx.gbl!TK2MSFTFEED01.phx.gbl!TK2MSFTNGP08
| > | > | > | > | >> | > phx.gbl!TK2MSFTNGP10.phx.gbl
| > | > | > | > | >> | > | Xref: cpmsftngxa06.phx.gbl
| > | > | > | > | >> | > microsoft.public.windowsxp.setup_deployment:119254
| > | > | > | > | >> | > | X-Tomcat-NG:
| > | > microsoft.public.windowsxp.setup_deployment
| > | > | > | > | >> | > |
| > | > | > | > | >> | > | Yes I agree, I got mine from the MSDN site as we
| > are
| > | > | > members.
| > | > | > | > | >> | > |
| > | > | > | > | >> | > | I have an update on my status:-
| > | > | > | > | >> | > | I have now gone in as the Administrator account
and
| > | > been
| > | > | > able
| > | > | > | > to
| > | > | > | > | >> create
| > | > | > | > | >> | > an
| > | > | > | > | >> | > | account with admin privaleges. When logging on
to
| > this
| > | > new
| > | > | > | > | >> account, I
| > | > | > | > | >> | > have
| > | > | > | > | >> | > | been able to set and reset my original account to
| > | > | > restricted
| > | > | > | > and
| > | > | > | > | >> back
| > | > | > | > | >> to
| > | > | > | > | >> | > | administrator again. Before this, even when
logged
| > | > into
| > | > | > the
| > | > | > | > | >> | > Administrator
| > | > | > | > | >> | > | account I could not change these settings.
| > | > | > | > | >> | > |
| > | > | > | > | >> | > | However, I still can't use the Microsoft Update
| > site
| > as
| > | > it
| > | > | > | > tells
| > | > | > | > me
| > | > | > | > | >> I'm
| > | > | > | > | >> | > not
| > | > | > | > | >> | > | an administrator whichever account I'm logged
into.
| > | > | > | > | >> | > |
| > | > | > | > | >> | > | Any more ideas?
| > | > | > | > | >> | > |
| > | > | > | > | >> | > | Vic
| > | > | > | > | >> | > | "Shenan Stanley" <[email protected]>
wrote
| > in
| > | > | > message
| > | > | > | > | >> | > | | > | > | > | > | >> | > | > Andrew E. wrote:
| > | > | > | > | >> | > | >> SP2 still isnt in a "final release",and even
| > when
| > | > it
| > | > | > | > | >> is,excpect
| > | > | > | > | >> | > | >> problems, installed 3rd party software is
most
| > | > | > | > | >> vulnerable.However
| > | > | > | > | >> to
| > | > | > | > | >> | > | >> fix the problem, R.click update,select run
| > as,type
| > | > in
| > | > | > youre
| > | > | > | > | >> | > | >> credentials (password etc).
| > | > | > | > | >> | > | >
| > | > | > | > | >> | > | >
| > | > | > | > | >> | > | > Where'd you get the information that SP2
wasn't
| > in
| > | > "final
| > | > | > | > | >> release"?
| > | > | > | > | >> | > If
| > | > | > | > | >> | > | > you
| > | > | > | > | >> | > | > mean just because it is not available on
Windows
| > | > Update -
| > | > | > | > that
| > | > | > | > | >> doesn't
| > | > | > | > | >> | > | > mean
| > | > | > | > | >> | > | > it isn't done. Anyone can get it from:
| > | > | > | > | >> | > | >
| > | > | > | > | >> | > | >
| > | > | > | > | >> | >
| > | > | > | > | >>
| > | > | > | >
| > | > | >
| > | >
| >
http://www.microsoft.com/downloads/details.aspx?FamilyId=049C9DBE-3B8E-4F30-
| > | > | > | > | >> | > 8245-9E368D3CDB5A&displaylang=en
| > | > | > | > | >> | > | >
| > | > | > | > | >> | > | > or
| > | > | > | > | >> | > | >
| > | > | > | > | >> | > | > http://snipurl.com/8bqy
| > | > | > | > | >> | > | >
| > | > | > | > | >> | > | > Sure, it recommends not getting this for
| > upgrading
| > | > one
| > | > | > | > machine,
| > | > | > | > | >> but
| > | > | > | > | >> it
| > | > | > | > | >> | > | > will
| > | > | > | > | >> | > | > work just like the release on the 16th will fro
| > | > | > | > WindowsUpdate.
| > | > | > | > | >> 266MB
| > | > | > | > | >> | > | > download though.
| > | > | > | > | >> | > | >
| > | > | > | > | >> | > | > --
| > | > | > | > | >> | > | > <- Shenan ->
| > | > | > | > | >> | > | > --
| > | > | > | > | >> | > | > The information is provided "as is", with no
| > | > guarantees
| > | > | > of
| > | > | > | > | >> | > | > completeness, accuracy or timeliness, and
without
| > | > | > warranties
| > | > | > | > of
| > | > | > | > | >> any
| > | > | > | > | >> | > | > kind, express or implied. In other words,
read
| > up
| > | > before
| > | > | > you
| > | > | > | > | >> take
| > | > | > | > | >> any
| > | > | > | > | >> | > | > advice - you are the one ultimately
responsible
| > for
| > | > your
| > | > | > | > actions.
| > | > | > | > | >> | > | >
| > | > | > | > | >> | > | >
| > | > | > | > | >> | > |
| > | > | > | > | >> | > |
| > | > | > | > | >> | > |
| > | > | > | > | >> | >
| > | > | > | > | >> |
| > | > | > | > | >> |
| > | > | > | > | >> |
| > | > | > | > | >>
| > | > | > | > | >
| > | > | > | > | >
| > | > | > | > |
| > | > | > | > |
| > | > | > | > |
| > | > | > | >
| > | > | > |
| > | > | > |
| > | > | > |
| > | > | >
| > | > |
| > | > |
| > | > |
| > | >
| > |
| > |
| > |
| >
|
|
|
 
F

Feng Mao

Hi Vic,

As I know, you are visiting Windows Update V4 site, that is to say, when
you visit the page, the URL will be http://v4.windowsupate.microsoft.com.
If it is the case, let us try the below steps:

1. Click Start, and then click Search.
2. Click More Advanced Options, and then click to select the Search hidden
files and folders check box.
3. Type iuctl.dll and iuengine.dll, and then click Search.
4. If these files are found in your C:\Windows\System32\Dllcache folder,
delete them.
5. If these files are found in any folder other than C:\Windows\System32,
delete them.
6. After you have deleted all other copies of these files, delete them from
the
C:\Windows\System32 folder.
7. When you are prompted to insert the Windows XP installation CD-ROM,
click Cancel. (Note You will download newer versions of the files from the
Windows Update Web site.)
8. When you are prompted to answer if you want to keep the unrecognized
file versions, click Yes.

Once all of this has been completed, try the Windows Update Site again.

Have a nice day!

Thanks & Regards,

Feng Mao [MSFT], MCSE
Microsoft Online Partner Support

Get Secure! - www.microsoft.com/security

=====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
=====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.
--------------------
| From: "Vic Russell" <[email protected]>
| References: <[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
<u6e#[email protected]>
<[email protected]>
<#[email protected]>
<[email protected]>
<#[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
| Subject: Re: SP2 has stopped me being an Administrator and upgrading
| Date: Tue, 31 Aug 2004 22:42:46 +0100
| Lines: 1276
| X-Priority: 3
| X-MSMail-Priority: Normal
| X-Newsreader: Microsoft Outlook Express 6.00.2900.2180
| X-RFC2646: Format=Flowed; Original
| X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2180
| Message-ID: <[email protected]>
| Newsgroups: microsoft.public.windowsxp.setup_deployment
| NNTP-Posting-Host: spc1-fare1-6-0-cust164.cosh.broadband.ntl.com
80.7.106.164
| Path:
cpmsftngxa10.phx.gbl!TK2MSFTFEED01.phx.gbl!TK2MSFTNGP08.phx.gbl!tk2msftngp13
.phx.gbl
| Xref: cpmsftngxa10.phx.gbl
microsoft.public.windowsxp.setup_deployment:121610
| X-Tomcat-NG: microsoft.public.windowsxp.setup_deployment
|
| Hi Feng,
|
| I have done all that again but I'm afraid I still have the same error.
|
| Kind regards,
|
| Vic.
| | > Hi Vic,
| >
| > It is bad to hear that the problem still exist. Sorry that I did not
reply
| > the post eariler.
| >
| > With the time being, I would like to make a summary on what we have
tried
| > to solve the problem
| >
| > Administrators Only
| >
| > To install items from Windows Update, you must be logged on as an
| > administrator or a member of the Administrators group.
| >
| > If your computer is connected to a network, network policy settings may
| > also prevent you from completing this procedure.
| >
| >
| > Suggestion 1:
| >
| > Try V5 version, http://v5.windowsupdate.microsoft.com
| >
| > Suggestion 2:
| >
| > Check Internet Settings:
| >
| > 1. Add windowsupdate related sites into Trusted Sites
| > 2. Enable HTTP 1.1 and Use Proxy Connections to enable HTTP 1.1
| >
| > Suggestion 3:
| >
| > Stop Cryptsvc and rename Catroot2 under %systemroot%\system32
| >
| > Suggestion 4:
| >
| > Check the permission of the below registry key and make it sure that
| > Everone can full access it
| >
| >
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate
| >
| > Suggestion 5:
| >
| > Reregister the below Dlls,
| >
| > Softpub.dll
| > Wintrust.dll
| > Initpki.dll
| > Dssenh.dll
| > Rsaenh.dll
| > Gpkcsp.dll
| > Sccbase.dll
| > Slbcsp.dll
| > Cryptdlg.dll
| >
| > Suggestion 6:
| >
| > Clear Temporary Internet Files
| > Clear Download Program Files
| > Clear Windows Update directory
| >
| > However, the problem still exists after the above steps.
| >
| > Since this issue is related to the administrative privilege of the
| > computer
| > account, I suggest we create a new account to test this issue:
| >
| > 1. Click Start, and then click Control Panel.
| > 2. Click switch to a Classic View in the left panel.
| > 3. Double-click User Accounts.
| >
| > 4. Click Create a new account, click Next and type a name.
| > 5. Choose Computer administrator as the account type.
| > 6. Click Create Account.
| >
| > 7. Log off and log on with the new account to check the issue.
| >
| > Can we visit the Windows Update website now?
| >
| > If I have suggested the above steps before, please try it again. Thank
| > you.
| >
| > Have a nice day!
| >
| > Thanks & Regards,
| >
| > Feng Mao [MSFT], MCSE
| > Microsoft Online Partner Support
| >
| > Get Secure! - www.microsoft.com/security
| >
| > =====================================================
| > When responding to posts, please "Reply to Group" via your newsreader so
| > that others may learn and benefit from your issue.
| > =====================================================
| > This posting is provided "AS IS" with no warranties, and confers no
| > rights.
| >
| >
| >
| > --------------------
| > | From: "Vic Russell" <[email protected]>
| > | References: <[email protected]>
| > <[email protected]>
| > <[email protected]>
| > <[email protected]>
| > <[email protected]>
| > <[email protected]>
| > <[email protected]>
| > <[email protected]>
| > <u6e#[email protected]>
| > <[email protected]>
| > <#[email protected]>
| > <[email protected]>
| > <#[email protected]>
| > <[email protected]>
| > <[email protected]>
| > <[email protected]>
| > | Subject: Re: SP2 has stopped me being an Administrator and upgrading
| > | Date: Wed, 25 Aug 2004 22:25:20 +0100
| > | Lines: 1022
| > | X-Priority: 3
| > | X-MSMail-Priority: Normal
| > | X-Newsreader: Microsoft Outlook Express 6.00.2900.2180
| > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2180
| > | X-RFC2646: Format=Flowed; Original
| > | Message-ID: <[email protected]>
| > | Newsgroups: microsoft.public.windowsxp.setup_deployment
| > | NNTP-Posting-Host: spc1-fare1-6-0-cust164.cosh.broadband.ntl.com
| > 80.7.106.164
| > | Path:
| >
cpmsftngxa10.phx.gbl!TK2MSFTNGXA06.phx.gbl!cpmsftngxa06.phx.gbl!TK2MSFTNGP08
| > phx.gbl!TK2MSFTNGP11.phx.gbl
| > | Xref: cpmsftngxa10.phx.gbl
| > microsoft.public.windowsxp.setup_deployment:120794
| > | X-Tomcat-NG: microsoft.public.windowsxp.setup_deployment
| > |
| > | Hi Feng,
| > |
| > | I'm sorry to say that none of that worked either. I'm stumped! Thanks
| > again
| > | for all your help. Is there anything else to try?
| > |
| > | Kind regards again,
| > |
| > | Vic
| > | | > | > Hi Vic,
| > | >
| > | > I am sorry to hear that it still does not work.
| > | >
| > | > I would like to double check that you installed any AntiVirus
| > software,
| > | > like Norton AntiVirus, and any Internet Security software, like
| > ZoneAlarm.
| > | > If so, please temporarily remove them. Such software can prevent
| > Windows
| > | > Update.
| > | >
| > | > Now, let us clear the temporary Internet files as the following
steps:
| > | >
| > | > 1. Open Internet Explorer.
| > | > 2. Click on Tools and choose Internet Options from the drop-down
menu.
| > | > 3. On the General tab, click on Settings in the Temporary Internet
| > Files
| > | > section.
| > | > 4. In the Settings window, click on View Objects.
| > | > 5. This will open a new window entitled Downloaded Program Files.
| > | > 6. In this window, locate and delete (remove) the Update Class file.
| > Also
| > | > remove any other files that might have a damaged or unknown status.
| > | > 7. Close the Downloaded Program files.
| > | >
| > | > 1. In the Settings window, click on View Files.
| > | > 2. This will open the Temporary Internet Files window.
| > | > 3. In this window, click on Edit\Select All, and then File\Delete.
| > This
| > | > will delete all temporary Internet files including the cookies.
| > | > 4. Now close the Temporary Internet Files window and click OK on the
| > | > Settings window.
| > | > 5. Now you should be back at the Internet Properties in the General
| > tab.
| > | > 6. Click on the Clear History button and click OK when prompted.
| > | >
| > | > If this problem still exists, please use the following steps to
delete
| > the
| > | > Windows Update directory:
| > | >
| > | > 1. Open Windows Explore.
| > | > 2. Locate the C:\ Program Files\Windows Update directory. (Note: C:\
| > means
| > | > the Windows XP installation directory.)
| > | > 3. Right click and select Remove to delete it.
| > | > Note: If you cannot view the Windows Update directory, please use
the
| > | > following steps:
| > | >
| > | > 1. Go to Desktop, Right-click the Start menu.
| > | > 2. Click Explore.
| > | > 3. Click View and then click Folder Options.
| > | > 4. Click the View tab.
| > | > 5. In the Advanced Settings section, locate Hidden Files.
| > | > 6. Check the "Show all hidden files and folders" option.
| > | > 7. Click Apply and then click OK.
| > | >
| > | > Have a nice day!
| > | >
| > | > Thanks & Regards,
| > | >
| > | > Feng Mao [MSFT], MCSE
| > | > Microsoft Online Partner Support
| > | >
| > | > Get Secure! - www.microsoft.com/security
| > | >
| > | > =====================================================
| > | > When responding to posts, please "Reply to Group" via your
newsreader
| > so
| > | > that others may learn and benefit from your issue.
| > | > =====================================================
| > | > This posting is provided "AS IS" with no warranties, and confers no
| > | > rights.
| > | >
| > | >
| > | >
| > | > --------------------
| > | > | From: "Vic Russell" <[email protected]>
| > | > | References: <[email protected]>
| > | > <[email protected]>
| > | > <[email protected]>
| > | > <[email protected]>
| > | > <[email protected]>
| > | > <[email protected]>
| > | > <[email protected]>
| > | > <[email protected]>
| > | > <u6e#[email protected]>
| > | > <[email protected]>
| > | > <#[email protected]>
| > | > <[email protected]>
| > | > <#[email protected]>
| > | > <[email protected]>
| > | > | Subject: Re: SP2 has stopped me being an Administrator and
upgrading
| > | > | Date: Fri, 20 Aug 2004 18:49:53 +0100
| > | > | Lines: 820
| > | > | X-Priority: 3
| > | > | X-MSMail-Priority: Normal
| > | > | X-Newsreader: Microsoft Outlook Express 6.00.2900.2180
| > | > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2180
| > | > | X-RFC2646: Format=Flowed; Original
| > | > | Message-ID: <[email protected]>
| > | > | Newsgroups: microsoft.public.windowsxp.setup_deployment
| > | > | NNTP-Posting-Host: spc1-fare1-6-0-cust164.cosh.broadband.ntl.com
| > | > 80.7.106.164
| > | > | Path:
| > | >
| >
cpmsftngxa10.phx.gbl!TK2MSFTFEED01.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFTNGP09
| > | > phx.gbl
| > | > | Xref: cpmsftngxa10.phx.gbl
| > | > microsoft.public.windowsxp.setup_deployment:120226
| > | > | X-Tomcat-NG: microsoft.public.windowsxp.setup_deployment
| > | > |
| > | > | Hi Feng,
| > | > |
| > | > | I'm afraid there has been no change. I registered all the DLL's
and
| > | > rebooted
| > | > | but no change.
| > | > |
| > | > | Anything else to try?
| > | > |
| > | > | Kind regards,
| > | > |
| > | > | Vic
| > | > |
| > | > | | > | > | > Hi Vic,
| > | > | >
| > | > | > Let us try below steps to register the Windows Update related
DLL
| > | > files
| > | > | > and
| > | > | > I hope that it will be helpful.
| > | > | >
| > | > | > 1. Click Start, point to Run
| > | > | > 2. Type the command CMD and press Enter
| > | > | > 3. Type the following commands and press Enter at the end of
each
| > line
| > | > | > regsvr32 SOFTPUB.DLL
| > | > | > regsvr32 WINTRUST.DLL
| > | > | > regsvr32 INITPKI.DLL
| > | > | > regsvr32 dssenh.dll
| > | > | > regsvr32 Rsaenh.dll
| > | > | > regsvr32 gpkcsp.dll
| > | > | > regsvr32 sccbase.dll
| > | > | > regsvr32 slbcsp.dll
| > | > | > regsvr32 Cryptdlg.dll
| > | > | > Note, you may receive a box to tell you the DllRegister is
| > successful.
| > | > | > Click OK button to close the box.
| > | > | > 4. Type command EXIT and press Enter to close Command Prompt
| > window
| > | > | > 5. Restart the computer and try again.
| > | > | >
| > | > | > Have a good day!
| > | > | >
| > | > | > Thanks & Regards,
| > | > | >
| > | > | > Feng Mao [MSFT], MCSE
| > | > | > Microsoft Online Partner Support
| > | > | >
| > | > | > Get Secure! - www.microsoft.com/security
| > | > | >
| > | > | > =====================================================
| > | > | > When responding to posts, please "Reply to Group" via your
| > newsreader
| > | > so
| > | > | > that others may learn and benefit from your issue.
| > | > | > =====================================================
| > | > | > This posting is provided "AS IS" with no warranties, and
confers
| > no
| > | > | > rights.
| > | > | >
| > | > | >
| > | > | >
| > | > | > --------------------
| > | > | > | From: "Vic Russell" <[email protected]>
| > | > | > | References: <[email protected]>
| > | > | > <[email protected]>
| > | > | > <[email protected]>
| > | > | > <[email protected]>
| > | > | > <[email protected]>
| > | > | > <[email protected]>
| > | > | > <[email protected]>
| > | > | > <[email protected]>
| > | > | > <u6e#[email protected]>
| > | > | > <[email protected]>
| > | > | > <#[email protected]>
| > | > | > <[email protected]>
| > | > | > | Subject: Re: SP2 has stopped me being an Administrator and
| > upgrading
| > | > | > | Date: Thu, 19 Aug 2004 08:50:43 +0100
| > | > | > | Lines: 648
| > | > | > | X-Priority: 3
| > | > | > | X-MSMail-Priority: Normal
| > | > | > | X-Newsreader: Microsoft Outlook Express 6.00.2900.2180
| > | > | > | X-RFC2646: Format=Flowed; Original
| > | > | > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2180
| > | > | > | Message-ID: <#[email protected]>
| > | > | > | Newsgroups: microsoft.public.windowsxp.setup_deployment
| > | > | > | NNTP-Posting-Host: host217-34-121-226.in-addr.btopenworld.com
| > | > | > 217.34.121.226
| > | > | > | Path:
| > | > | >
| > | >
| >
cpmsftngxa10.phx.gbl!TK2MSFTFEED01.phx.gbl!TK2MSFTNGP08.phx.gbl!tk2msftngp13
| > | > | > phx.gbl
| > | > | > | Xref: cpmsftngxa10.phx.gbl
| > | > | > microsoft.public.windowsxp.setup_deployment:120067
| > | > | > | X-Tomcat-NG: microsoft.public.windowsxp.setup_deployment
| > | > | > |
| > | > | > | Hi Feng,
| > | > | > |
| > | > | > | I'm afraid none of this worked. I had already done the
| > WindowsUpdate
| > | > | > | Everyone registry key stuff and don't have the FinJan
software.
| > This
| > | > is
| > | > | > | getting a bit scarry!
| > | > | > |
| > | > | > | Kind regards,
| > | > | > |
| > | > | > | Vic
| > | > | > | | > | > | > | > Hi Vic,
| > | > | > | >
| > | > | > | > According to KB article
| > | > | > | >
| > | > | > | > 324513 "Administrators Only" Error Message When You Try to
Use
| > the
| > | > | > Windows
| > | > | > | > http://support.microsoft.com/?id=324513
| > | > | > | >
| > | > | > | > If you have FinJan Software "Surfinguard Pro" program,
please
| > | > remove
| > | > | > it.
| > | > | > | > In
| > | > | > | > addition, it will be better to temporarily remove any
| > AntiVirus
| > | > | > software
| > | > | > | > or
| > | > | > | > Internet Security Software.
| > | > | > | >
| > | > | > | > Such problem can also be related to the permission of
Windows
| > | > Update
| > | > | > | > related registry key. To resolve this issue, follow these
| > steps:
| > | > | > | >
| > | > | > | > 1. Click "Start", and then click "Run".
| > | > | > | > 2. In the "Open" box, type "regedit" (without the quotation
| > marks)
| > | > and
| > | > | > | > then
| > | > | > | > click "OK".
| > | > | > | > 3. Locate and select the following registry key:
| > | > | > | >
| > | > | > | >
| > | > | >
| > | >
| >
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate
| > | > | > | > 4. click "Edit", and then click "Permissions".
| > | > | > | > 5. Click "Add", and then type "Everyone" in the dialog box
| > that
| > | > | > appears.
| > | > | > | > 6. Click Check "Names", and then click "OK".
| > | > | > | > 7. Select "Everyone" in the Group or user names list.
| > | > | > | > 8. Under "Permissions for Everyone", click to select the
"Full
| > | > | > Control"
| > | > | > | > check box in the "Allow" column. Note The "Read" check box
in
| > the
| > | > | > "Allow"
| > | > | > | > column is now also selected.
| > | > | > | > 9. Select each user in turn, in the Group or user names
list,
| > and
| > | > then
| > | > | > | > verify that no check boxes are selected in the "Deny"
column.
| > | > Clear
| > | > | > any
| > | > | > | > check boxes that are selected in the "Deny" column.
| > | > | > | > 10. Click "Advanced", and then click to select the "Replace
| > | > permission
| > | > | > | > entries on all child objects with entries shown here that
| > apply
| > to
| > | > | > child
| > | > | > | > objects" check box, and then click "OK".
| > | > | > | > 11. Click "Yes" if you are prompted for confirmation.
| > | > | > | >
| > | > | > | > Have a nice day!
| > | > | > | >
| > | > | > | > Thanks & Regards,
| > | > | > | >
| > | > | > | > Feng Mao [MSFT], MCSE
| > | > | > | > Microsoft Online Partner Support
| > | > | > | >
| > | > | > | > Get Secure! - www.microsoft.com/security
| > | > | > | >
| > | > | > | > =====================================================
| > | > | > | > When responding to posts, please "Reply to Group" via your
| > | > newsreader
| > | > | > so
| > | > | > | > that others may learn and benefit from your issue.
| > | > | > | > =====================================================
| > | > | > | > This posting is provided "AS IS" with no warranties, and
| > confers
| > | > no
| > | > | > | > rights.
| > | > | > | >
| > | > | > | >
| > | > | > | >
| > | > | > | > --------------------
| > | > | > | > | From: "Vic Russell" <[email protected]>
| > | > | > | > | References: <[email protected]>
| > | > | > | > <[email protected]>
| > | > | > | > <[email protected]>
| > | > | > | > <[email protected]>
| > | > | > | > <[email protected]>
| > | > | > | > <[email protected]>
| > | > | > | > <[email protected]>
| > | > | > | > <[email protected]>
| > | > | > | > <u6e#[email protected]>
| > | > | > | > <[email protected]>
| > | > | > | > | Subject: Re: SP2 has stopped me being an Administrator and
| > | > upgrading
| > | > | > | > | Date: Tue, 17 Aug 2004 08:39:11 +0100
| > | > | > | > | Lines: 491
| > | > | > | > | X-Priority: 3
| > | > | > | > | X-MSMail-Priority: Normal
| > | > | > | > | X-Newsreader: Microsoft Outlook Express 6.00.2900.2180
| > | > | > | > | X-RFC2646: Format=Flowed; Original
| > | > | > | > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2180
| > | > | > | > | Message-ID: <#[email protected]>
| > | > | > | > | Newsgroups: microsoft.public.windowsxp.setup_deployment
| > | > | > | > | NNTP-Posting-Host:
| > spc1-fare1-6-0-cust164.cosh.broadband.ntl.com
| > | > | > | > 80.7.106.164
| > | > | > | > | Path:
| > | > | > | >
| > | > | >
| > | >
| >
cpmsftngxa06.phx.gbl!TK2MSFTNGXA01.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFTNGP11
| > | > | > | > phx.gbl
| > | > | > | > | Xref: cpmsftngxa06.phx.gbl
| > | > | > | > microsoft.public.windowsxp.setup_deployment:119481
| > | > | > | > | X-Tomcat-NG: microsoft.public.windowsxp.setup_deployment
| > | > | > | > |
| > | > | > | > | Hi Feng,
| > | > | > | > |
| > | > | > | > | Thanks for all that. However, I still have the problem.
The
| > only
| > | > bit
| > | > | > I
| > | > | > | > could
| > | > | > | > | not do was the "Proxy server" bit as I am not using a
proxy
| > | > server.
| > | > | > | > |
| > | > | > | > | Any other ideas?
| > | > | > | > |
| > | > | > | > | Kind regards,
| > | > | > | > |
| > | > | > | > | Vic.
| > | > | > | > | | > | > | > | > | > Hi Vic,
| > | > | > | > | >
| > | > | > | > | > Thank you for the verification of the exact error
message!
| > | > | > | > | >
| > | > | > | > | > This behavior may also occur if there are incorrect
| > | > restriction
| > | > | > | > settings
| > | > | > | > | > on
| > | > | > | > | > certain registry keys or if the
| > %Systemroot%\System32\Catroot2
| > | > | > folder
| > | > | > | > is
| > | > | > | > | > corrupted.
| > | > | > | > | >
| > | > | > | > | > To resolve this issue, follow these steps:
| > | > | > | > | >
| > | > | > | > | >
| > | > | > | > | > Important If you access the Internet through a local
area
| > | > network
| > | > | > | > (LAN)
| > | > | > | > | > that uses a proxy or firewall, contact your network
| > | > | > administrator
| > | > | > to
| > | > | > | > | > make sure
| > | > | > | > | > that the firewall or proxy-server is configured to
allow
| > you
| > | > to
| > | > | > use
| > | > | > | > | > Windows
| > | > | > | > | > Update.
| > | > | > | > | >
| > | > | > | > | >
| > | > | > | > | > 1. Log on as an administrator or follow the
instructions
| > in
| > | > the
| > | > | > | > Windows
| > | > | > | > | > Update error message to use the Run As command with an
| > | > | > administrator
| > | > | > | > | > account. Try to access the Windows Update Web site
again.
| > If
| > | > the
| > | > | > | > problem
| > | > | > | > | > is
| > | > | > | > | > resolved, do not continue troubleshooting.
| > | > | > | > | >
| > | > | > | > | > 2. Click Start and then click Run.
| > | > | > | > | >
| > | > | > | > | > 3. In the Open box, type "regedit" (without the
quotation
| > | > marks),
| > | > | > and
| > | > | > | > then
| > | > | > | > | > click OK.
| > | > | > | > | >
| > | > | > | > | > 4. Locate and select the following registry key:
| > | > | > | > | >
| > | > | > | > | >
| > | > | > | >
| > | > | >
| > | >
| >
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate
| > | > | > | > | >
| > | > | > | > | > 5. On the Edit menu, click Permissions.
| > | > | > | > | >
| > | > | > | > | > 6. Click Add, and then type "Everyone" (without the
| > quotation
| > | > | > marks)
| > | > | > | > in
| > | > | > | > | > the
| > | > | > | > | > dialog box that appears.
| > | > | > | > | >
| > | > | > | > | > 7. Click Check Names, and then click OK.
| > | > | > | > | >
| > | > | > | > | > 8. Select Everyone in the "Group or user names" list.
| > | > | > | > | >
| > | > | > | > | > 9. Under "Permissions for Everyone", click to select the
| > Full
| > | > | > Control
| > | > | > | > | > check
| > | > | > | > | > box in the Allow column. Note that the Read check box
in
| > the
| > | > Allow
| > | > | > | > column
| > | > | > | > | > is now also selected.
| > | > | > | > | >
| > | > | > | > | > 10. Select each user, in turn, in the "Group or user
| > names"
| > | > list,
| > | > | > and
| > | > | > | > then
| > | > | > | > | > verify that no check boxes are selected in the Deny
| > column.
| > | > Click
| > | > | > to
| > | > | > | > clear
| > | > | > | > | > any check boxes that are selected in the Deny column.
| > | > | > | > | >
| > | > | > | > | > 11. Click the Advanced button, click to select the
| > "Replace
| > | > | > permission
| > | > | > | > | > entries on all child objects" check box, and then click
| > OK.
| > | > | > | > | >
| > | > | > | > | > 12. Click YES if you are prompted for confirmation, and
| > then
| > | > click
| > | > | > OK
| > | > | > | > to
| > | > | > | > | > close the dialog box.
| > | > | > | > | >
| > | > | > | > | > 13. Try to access the Windows Update Web site again. If
| > the
| > | > | > problem
| > | > | > is
| > | > | > | > | > resolved, do not continue troubleshooting.
| > | > | > | > | >
| > | > | > | > | > 14. Add the following sites to the proxy exception list
in
| > | > | > Internet
| > | > | > | > | > Explorer:
| > | > | > | > | >
| > | > | > | > | > - Windowsupdate.microsoft.com
| > | > | > | > | > - V4.Windowsupdate.microsoft.com
| > | > | > | > | > - Download.Windowsupdate.comTo do this, follow these
| > steps:
| > | > | > | > | >
| > | > | > | > | >
| > | > | > | > | > a. In Internet Explorer, click "Tools" and then click
| > | > "Internet
| > | > | > | > Options".
| > | > | > | > | >
| > | > | > | > | > b. On the "Connections" tab, click the dial-up or
virtual
| > | > private
| > | > | > | > network
| > | > | > | > | > (VPN) connection that you use to connect to the
Internet,
| > and
| > | > then
| > | > | > | > click
| > | > | > | > | > "Settings". If you connect to the Internet through your
| > local
| > | > area
| > | > | > | > network
| > | > | > | > | > (LAN), click "LAN Settings".
| > | > | > | > | >
| > | > | > | > | > c. Under "Proxy server", click "Advanced".
| > | > | > | > | >
| > | > | > | > | > d. In the "Exceptions" box, type
| > | > | > | > | >
| > | > | > | > | >
| > | > | > | >
| > | > | >
| > | >
| >
"Windowsupdate.microsoft.com;V4.Windowsupdate.microsoft.com;Download.Windows
| > | > | > | > | > update.com" (without the quotation marks), and then
click
| > OK
| > | > three
| > | > | > | > times.
| > | > | > | > | >
| > | > | > | > | > e. Try again to visit the Windows Update Web site. If
the
| > | > problem
| > | > | > is
| > | > | > | > | > resolved, do not continue troubleshooting. If the
problem
| > is
| > | > not
| > | > | > | > resolved,
| > | > | > | > | > remove these proxy exceptions and continue
| > troubleshooting.
| > | > | > | > | >
| > | > | > | > | > 15. Use proxy connections to enable HTTP 1.1. To do
this,
| > | > follow
| > | > | > these
| > | > | > | > | > steps:
| > | > | > | > | >
| > | > | > | > | >
| > | > | > | > | > a. In Internet Explorer, click "Tools", and then click
| > | > "Internet
| > | > | > | > Options".
| > | > | > | > | >
| > | > | > | > | > b. On the "Advanced" tab, under "HTTP 1.1 settings",
click
| > to
| > | > | > select
| > | > | > | > the
| > | > | > | > | > "Use HTTP 1.1 through proxy connections" check box.
| > | > | > | > | >
| > | > | > | > | > c. Click "OK", and then try again to visit the Windows
| > Update
| > | > Web
| > | > | > site
| > | > | > | > | > again. If the problem is resolved, do not continue
| > | > | > troubleshooting.
| > | > | > | > | >
| > | > | > | > | > 16. At the command prompt, type the following commands,
| > | > pressing
| > | > | > ENTER
| > | > | > | > | > after each line:
| > | > | > | > | >
| > | > | > | > | >
| > | > | > | > | > "net stop cryptsvc" (without the quotation marks)
| > | > | > | > | > "ren %systemroot%\system32\catroot2 oldcatroot2"
(without
| > the
| > | > | > | > quotation
| > | > | > | > | > marks)
| > | > | > | > | > "net start cryptsvc" (without the quotation marks)
| > | > | > | > | >
| > | > | > | > | > 17. Try to access the Windows Update Web site.
| > | > | > | > | >
| > | > | > | > | > For detailed information about the above steps, visit
the
| > | > below
| > | > | > | > article
| > | > | > | > in
| > | > | > | > | > the Microsoft knowledge base:
| > | > | > | > | >
| > | > | > | > | > 316524 "Administrators only" error message when you
| > attempt
| > to
| > | > use
| > | > | > the
| > | > | > | > | > Windows
| > | > | > | > | > http://support.microsoft.com/?id=316524
| > | > | > | > | >
| > | > | > | > | > Have a nice day!
| > | > | > | > | >
| > | > | > | > | > Thanks & Regards,
| > | > | > | > | >
| > | > | > | > | > Feng Mao [MSFT], MCSE
| > | > | > | > | > Microsoft Online Partner Support
| > | > | > | > | >
| > | > | > | > | > Get Secure! - www.microsoft.com/security
| > | > | > | > | >
| > | > | > | > | > =====================================================
| > | > | > | > | > When responding to posts, please "Reply to Group" via
your
| > | > | > newsreader
| > | > | > | > so
| > | > | > | > | > that others may learn and benefit from your issue.
| > | > | > | > | > =====================================================
| > | > | > | > | > This posting is provided "AS IS" with no warranties, and
| > | > confers
| > | > | > no
| > | > | > | > | > rights.
| > | > | > | > | >
| > | > | > | > | >
| > | > | > | > | >
| > | > | > | > | > --------------------
| > | > | > | > | > | From: "Vic Russell" <[email protected]>
| > | > | > | > | > | References: <[email protected]>
| > | > | > | > | > <[email protected]>
| > | > | > | > | > <[email protected]>
| > | > | > | > | > <[email protected]>
| > | > | > | > | > <[email protected]>
| > | > | > | > | > <[email protected]>
| > | > | > | > | > <[email protected]>
| > | > | > | > | > <[email protected]>
| > | > | > | > | > | Subject: Re: SP2 has stopped me being an
Administrator
| > and
| > | > | > upgrading
| > | > | > | > | > | Date: Mon, 16 Aug 2004 19:54:24 +0100
| > | > | > | > | > | Lines: 274
| > | > | > | > | > | X-Priority: 3
| > | > | > | > | > | X-MSMail-Priority: Normal
| > | > | > | > | > | X-Newsreader: Microsoft Outlook Express 6.00.2900.2180
| > | > | > | > | > | X-RFC2646: Format=Flowed; Response
| > | > | > | > | > | X-MimeOLE: Produced By Microsoft MimeOLE
V6.00.2900.2180
| > | > | > | > | > | Message-ID: <u6e#[email protected]>
| > | > | > | > | > | Newsgroups:
microsoft.public.windowsxp.setup_deployment
| > | > | > | > | > | NNTP-Posting-Host:
| > | > spc1-fare1-6-0-cust164.cosh.broadband.ntl.com
| > | > | > | > | > 80.7.106.164
| > | > | > | > | > | Path:
| > | > | > | > | >
| > | > | > | >
| > | > | >
| > | >
| >
cpmsftngxa06.phx.gbl!TK2MSFTNGXA01.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFTNGP10
| > | > | > | > | > phx.gbl
| > | > | > | > | > | Xref: cpmsftngxa06.phx.gbl
| > | > | > | > | > microsoft.public.windowsxp.setup_deployment:119426
| > | > | > | > | > | X-Tomcat-NG:
microsoft.public.windowsxp.setup_deployment
| > | > | > | > | > |
| > | > | > | > | > | Hi Feng,
| > | > | > | > | > |
| > | > | > | > | > | Yes the exact message is:-
| > | > | > | > | > |
| > | > | > | > | > | [Error number: 0x8DDD0002]
| > | > | > | > | > | To install items from Windows Update, you must
be
| > | > logged
| > | > | > on
| > | > | > as
| > | > | > | > an
| > | > | > | > | > | administrator or a member of the Administrators
group.
| > If
| > | > your
| > | > | > | > computer
| > | > | > | > | > is
| > | > | > | > | > | connected to a network, network policy settings might
| > also
| > | > | > prevent
| > | > | > | > you
| > | > | > | > | > from
| > | > | > | > | > | completing this procedure.
| > | > | > | > | > |
| > | > | > | > | > |
| > | > | > | > | > |
| > | > | > | > | > | Kind regards,
| > | > | > | > | > |
| > | > | > | > | > | Vic.
| > | > | > | > | > |
| > | > | > | > | > | | > | > | > | > | > | > Hi Feng,
| > | > | > | > | > | >
| > | > | > | > | > | > I'm not in front of the computer right now but I am
| > pretty
| > | > | > sure
| > | > | > | > that
| > | > | > | > | > the
| > | > | > | > | > | > error message you detail is the exact one. Are you
| > | > thinking
| > | > it
| > | > | > may
| > | > | > | > be
| > | > | > | > | > to
| > | > | > | > | > | > do with network policy settings?
| > | > | > | > | > | >
| > | > | > | > | > | > Kind regards,
| > | > | > | > | > | >
| > | > | > | > | > | > Vic
| > message
| > | > | > | > | > | > | > | > | > | > | > | >> Hi Vic,
| > | > | > | > | > | >>
| > | > | > | > | > | >> Could you please help me to verify if the exact
error
| > | > message
| > | > | > is
| > | > | > | > the
| > | > | > | > | > same
| > | > | > | > | > | >> as the below?
| > | > | > | > | > | >>
| > | > | > | > | > | >> [Error number: 0x8DDD0002]
| > | > | > | > | > | >>
| > | > | > | > | > | >> To install items from Windows Update, you must be
| > logged
| > | > on
| > | > | > as
| > | > | > an
| > | > | > | > | > | >> administrator or a member of the Administrators
| > group.
| > If
| > | > | > your
| > | > | > | > | > computer
| > | > | > | > | > | >> is
| > | > | > | > | > | >> connected to a network, network policy settings
might
| > | > also
| > | > | > | > prevent
| > | > | > | > | > you
| > | > | > | > | > | >> from
| > | > | > | > | > | >> completing this
| > | > | > | > | > | >> procedure.
| > | > | > | > | > | >>
| > | > | > | > | > | >> Note You can "run as" the local administrator on
your
| > | > | > computer
| > | > | > | > | > without
| > | > | > | > | > | >> having to
| > | > | > | > | > | >> log off and then log on again.
| > | > | > | > | > | >>
| > | > | > | > | > | >> Have a nice day!
| > | > | > | > | > | >>
| > | > | > | > | > | >> Thanks & Regards,
| > | > | > | > | > | >>
| > | > | > | > | > | >> Feng Mao [MSFT], MCSE
| > | > | > | > | > | >> Microsoft Online Partner Support
| > | > | > | > | > | >>
| > | > | > | > | > | >> Get Secure! - www.microsoft.com/security
| > | > | > | > | > | >>
| > | > | > | > | > | >>
=====================================================
| > | > | > | > | > | >> When responding to posts, please "Reply to Group"
via
| > | > your
| > | > | > | > newsreader
| > | > | > | > | > so
| > | > | > | > | > | >> that others may learn and benefit from your issue.
| > | > | > | > | > | >>
=====================================================
| > | > | > | > | > | >> This posting is provided "AS IS" with no
warranties,
| > and
| > | > | > confers
| > | > | > | > no
| > | > | > | > | > | >> rights.
| > | > | > | > | > | >>
| > | > | > | > | > | >>
| > | > | > | > | > | >>
| > | > | > | > | > | >> --------------------
| > | > | > | > | > | >> | From: "Vic Russell" <[email protected]>
| > | > | > | > | > | >> | References:
<[email protected]>
| > | > | > | > | > | >>
<[email protected]>
| > | > | > | > | > | >> <[email protected]>
| > | > | > | > | > | >> <[email protected]>
| > | > | > | > | > | >> <[email protected]>
| > | > | > | > | > | >> | Subject: Re: SP2 has stopped me being an
| > Administrator
| > | > and
| > | > | > | > | > upgrading
| > | > | > | > | > | >> | Date: Mon, 16 Aug 2004 07:48:05 +0100
| > | > | > | > | > | >> | Lines: 142
| > | > | > | > | > | >> | X-Priority: 3
| > | > | > | > | > | >> | X-MSMail-Priority: Normal
| > | > | > | > | > | >> | X-Newsreader: Microsoft Outlook Express
| > 6.00.2900.2180
| > | > | > | > | > | >> | X-RFC2646: Format=Flowed; Original
| > | > | > | > | > | >> | X-MimeOLE: Produced By Microsoft MimeOLE
| > | > V6.00.2900.2180
| > | > | > | > | > | >> | Message-ID:
<[email protected]>
| > | > | > | > | > | >> | Newsgroups:
| > microsoft.public.windowsxp.setup_deployment
| > | > | > | > | > | >> | NNTP-Posting-Host:
| > | > | > host217-34-121-226.in-addr.btopenworld.com
| > | > | > | > | > | >> 217.34.121.226
| > | > | > | > | > | >> | Path:
| > | > | > | > | > | >>
| > | > | > | > | >
| > | > | > | >
| > | > | >
| > | >
| >
cpmsftngxa06.phx.gbl!TK2MSFTNGXA01.phx.gbl!TK2MSFTNGP08.phx.gbl!tk2msftngp13
| > | > | > | > | > | >> phx.gbl
| > | > | > | > | > | >> | Xref: cpmsftngxa06.phx.gbl
| > | > | > | > | > | >> microsoft.public.windowsxp.setup_deployment:119374
| > | > | > | > | > | >> | X-Tomcat-NG:
| > | > microsoft.public.windowsxp.setup_deployment
| > | > | > | > | > | >> |
| > | > | > | > | > | >> | Hi Feng,
| > | > | > | > | > | >> |
| > | > | > | > | > | >> | Yes the error was exactly the same before and
after
| > | > getting
| > | > | > | > over
| > | > | > | > | > the
| > | > | > | > | > | >> | Administrator problem. It wasn't exactly a
password
| > | > problem
| > | > | > as
| > | > | > | > I
| > | > | > | > | > was
| > | > | > | > | > | >> able
| > | > | > | > | > | >> to
| > | > | > | > | > | >> | log into my normal account and the Administrator
| > | > account
| > | > | > with
| > | > | > | > my
| > | > | > | > | > usual
| > | > | > | > | > | >> | passwords. However, before creating a new account
| > (with
| > | > | > admin
| > | > | > | > | > | >> privaledges)
| > | > | > | > | > | >> | from Administrator account I was not able to
change
| > | > account
| > | > | > | > | > privaledges
| > | > | > | > | > | >> on
| > | > | > | > | > | >> | my normal account, even with from the
Administrator
| > | > | > account.
| > | > | > | > From
| > | > | > | > | > the
| > | > | > | > | > | >> new
| > | > | > | > | > | >> | account I could.
| > | > | > | > | > | >> |
| > | > | > | > | > | >> | With respect to the v5 update site, I cannot be
| > sure
| > | > until
| > | > | > I
| > | > | > go
| > | > | > | > | > home
| > | > | > | > | > to
| > | > | > | > | > | >> the
| > | > | > | > | > | >> | PC in question, but I do remember a v5 in the
URL.
| > | > | > | > | > | >> |
| > | > | > | > | > | >> | I will take a further look this evening (I'm in
the
| > | > UK).
| > | > | > | > | > | >> |
| > | > | > | > | > | >> | Kind regards and thanks,
| > | > | > | > | > | >> |
| > | > | > | > | > | >> | Vic
in
| > | > message
| > | > | > | > | > | >> | | > | > | > | > | > | >> | > Hi Vic,
| > | > | > | > | > | >> | >
| > | > | > | > | > | >> | > Thank you for posting!
| > | > | > | > | > | >> | >
| > | > | > | > | > | >> | > I am glad that you have reset the password of
the
| > | > | > original
| > | > | > | > | > | >> Adminstrator
| > | > | > | > | > | >> by
| > | > | > | > | > | >> | > creating another user with Adminitrator
| > privilege.
| > | > | > | > | > | >> | >
| > | > | > | > | > | >> | > For the Windows Update site issue, I wonder
what
| > | > exact
| > | > | > error
| > | > | > | > | > message
| > | > | > | > | > | >> with
| > | > | > | > | > | >> | > the Error number was. It will be useful for
| > | > | > troubleshooting.
| > | > | > | > You
| > | > | > | > | > | >> mentioned
| > | > | > | > | > | >> | > the error number 0x8DDD0002, did it occur after
| > | > resetting
| > | > | > the
| > | > | > | > | > | >> password
| > | > | > | > | > | >> of
| > | > | > | > | > | >> | > Administrator? Log on as another user with
| > | > Adminitrator
| > | > | > | > | > privilege,
| > | > | > | > | > | >> will
| > | > | > | > | > | >> it
| > | > | > | > | > | >> | > have issue with Windows Update site as well?
| > | > | > | > | > | >> | >
| > | > | > | > | > | >> | > Could you please have a try Windows Update V5
| > site
| > at
| > | > | > | > | > | >> | > http://v5.windowsupdate.microsoft.com? It will
be
| > the
| > | > new
| > | > | > | > version
| > | > | > | > | > of
| > | > | > | > | > | >> | > Windows Update site.
| > | > | > | > | > | >> | >
| > | > | > | > | > | >> | > Have a nice day!
| > | > | > | > | > | >> | >
| > | > | > | > | > | >> | > Thanks & Regards,
| > | > | > | > | > | >> | >
| > | > | > | > | > | >> | > Feng Mao [MSFT], MCSE
| > | > | > | > | > | >> | > Microsoft Online Partner Support
| > | > | > | > | > | >> | >
| > | > | > | > | > | >> | > Get Secure! - www.microsoft.com/security
| > | > | > | > | > | >> | >
| > | > | > | > | > | >> | >
| > =====================================================
| > | > | > | > | > | >> | > When responding to posts, please "Reply to
Group"
| > via
| > | > | > your
| > | > | > | > | > newsreader
| > | > | > | > | > | >> so
| > | > | > | > | > | >> | > that others may learn and benefit from your
| > issue.
| > | > | > | > | > | >> | >
| > =====================================================
| > | > | > | > | > | >> | > This posting is provided "AS IS" with no
| > warranties,
| > | > and
| > | > | > | > confers
| > | > | > | > | > no
| > | > | > | > | > | >> | > rights.
| > | > | > | > | > | >> | >
| > | > | > | > | > | >> | >
| > | > | > | > | > | >> | >
| > | > | > | > | > | >> | > --------------------
| > | > | > | > | > | >> | > | From: "Vic Russell" <[email protected]>
| > | > | > | > | > | >> | > | References:
| > | > <[email protected]>
| > | > | > | > | > | >> | >
| > <[email protected]>
| > | > | > | > | > | >> | > <[email protected]>
| > | > | > | > | > | >> | > | Subject: Re: SP2 has stopped me being an
| > | > Administrator
| > | > | > and
| > | > | > | > | > | >> upgrading
| > | > | > | > | > | >> | > | Date: Sun, 15 Aug 2004 09:31:19 +0100
| > | > | > | > | > | >> | > | Lines: 52
| > | > | > | > | > | >> | > | X-Priority: 3
| > | > | > | > | > | >> | > | X-MSMail-Priority: Normal
| > | > | > | > | > | >> | > | X-Newsreader: Microsoft Outlook Express
| > | > 6.00.2900.2180
| > | > | > | > | > | >> | > | X-MimeOLE: Produced By Microsoft MimeOLE
| > | > | > V6.00.2900.2180
| > | > | > | > | > | >> | > | X-RFC2646: Format=Flowed; Original
| > | > | > | > | > | >> | > | Message-ID:
| > <[email protected]>
| > | > | > | > | > | >> | > | Newsgroups:
| > | > microsoft.public.windowsxp.setup_deployment
| > | > | > | > | > | >> | > | NNTP-Posting-Host:
| > | > | > | > | > spc1-fare1-6-0-cust164.cosh.broadband.ntl.com
| > | > | > | > | > | >> | > 80.7.106.164
| > | > | > | > | > | >> | > | Path:
| > | > | > | > | > | >> | >
| > | > | > | > | > | >>
| > | > | > | > | >
| > | > | > | >
| > | > | >
| > | >
| >
cpmsftngxa06.phx.gbl!cpmsftngxa10.phx.gbl!TK2MSFTFEED01.phx.gbl!TK2MSFTNGP08
| > | > | > | > | > | >> | > phx.gbl!TK2MSFTNGP10.phx.gbl
| > | > | > | > | > | >> | > | Xref: cpmsftngxa06.phx.gbl
| > | > | > | > | > | >> | >
| > microsoft.public.windowsxp.setup_deployment:119254
| > | > | > | > | > | >> | > | X-Tomcat-NG:
| > | > | > microsoft.public.windowsxp.setup_deployment
| > | > | > | > | > | >> | > |
| > | > | > | > | > | >> | > | Yes I agree, I got mine from the MSDN site
as
| > we
| > | > are
| > | > | > | > members.
| > | > | > | > | > | >> | > |
| > | > | > | > | > | >> | > | I have an update on my status:-
| > | > | > | > | > | >> | > | I have now gone in as the Administrator
account
| > and
| > | > | > been
| > | > | > | > able
| > | > | > | > | > to
| > | > | > | > | > | >> create
| > | > | > | > | > | >> | > an
| > | > | > | > | > | >> | > | account with admin privaleges. When logging
on
| > to
| > | > this
| > | > | > new
| > | > | > | > | > | >> account, I
| > | > | > | > | > | >> | > have
| > | > | > | > | > | >> | > | been able to set and reset my original
account
| > to
| > | > | > | > restricted
| > | > | > | > | > and
| > | > | > | > | > | >> back
| > | > | > | > | > | >> to
| > | > | > | > | > | >> | > | administrator again. Before this, even when
| > logged
| > | > | > into
| > | > | > | > the
| > | > | > | > | > | >> | > Administrator
| > | > | > | > | > | >> | > | account I could not change these settings.
| > | > | > | > | > | >> | > |
| > | > | > | > | > | >> | > | However, I still can't use the Microsoft
Update
| > | > site
| > | > as
| > | > | > it
| > | > | > | > | > tells
| > | > | > | > | > me
| > | > | > | > | > | >> I'm
| > | > | > | > | > | >> | > not
| > | > | > | > | > | >> | > | an administrator whichever account I'm logged
| > into.
| > | > | > | > | > | >> | > |
| > | > | > | > | > | >> | > | Any more ideas?
| > | > | > | > | > | >> | > |
| > | > | > | > | > | >> | > | Vic
| > | > | > | > | > | >> | > | "Shenan Stanley" <[email protected]>
| > wrote
| > | > in
| > | > | > | > message
| > | > | > | > | > | >> | > | | > | > | > | > | > | >> | > | > Andrew E. wrote:
| > | > | > | > | > | >> | > | >> SP2 still isnt in a "final release",and
| > even
| > | > when
| > | > | > it
| > | > | > | > | > | >> is,excpect
| > | > | > | > | > | >> | > | >> problems, installed 3rd party software is
| > most
| > | > | > | > | > | >> vulnerable.However
| > | > | > | > | > | >> to
| > | > | > | > | > | >> | > | >> fix the problem, R.click update,select
run
| > | > as,type
| > | > | > in
| > | > | > | > youre
| > | > | > | > | > | >> | > | >> credentials (password etc).
| > | > | > | > | > | >> | > | >
| > | > | > | > | > | >> | > | >
| > | > | > | > | > | >> | > | > Where'd you get the information that SP2
| > wasn't
| > | > in
| > | > | > "final
| > | > | > | > | > | >> release"?
| > | > | > | > | > | >> | > If
| > | > | > | > | > | >> | > | > you
| > | > | > | > | > | >> | > | > mean just because it is not available on
| > Windows
| > | > | > Update -
| > | > | > | > | > that
| > | > | > | > | > | >> doesn't
| > | > | > | > | > | >> | > | > mean
| > | > | > | > | > | >> | > | > it isn't done. Anyone can get it from:
| > | > | > | > | > | >> | > | >
| > | > | > | > | > | >> | > | >
| > | > | > | > | > | >> | >
| > | > | > | > | > | >>
| > | > | > | > | >
| > | > | > | >
| > | > | >
| > | >
| >
http://www.microsoft.com/downloads/details.aspx?FamilyId=049C9DBE-3B8E-4F30-
| > | > | > | > | > | >> | > 8245-9E368D3CDB5A&displaylang=en
| > | > | > | > | > | >> | > | >
| > | > | > | > | > | >> | > | > or
| > | > | > | > | > | >> | > | >
| > | > | > | > | > | >> | > | > http://snipurl.com/8bqy
| > | > | > | > | > | >> | > | >
| > | > | > | > | > | >> | > | > Sure, it recommends not getting this for
| > | > upgrading
| > | > | > one
| > | > | > | > | > machine,
| > | > | > | > | > | >> but
| > | > | > | > | > | >> it
| > | > | > | > | > | >> | > | > will
| > | > | > | > | > | >> | > | > work just like the release on the 16th
will
| > fro
| > | > | > | > | > WindowsUpdate.
| > | > | > | > | > | >> 266MB
| > | > | > | > | > | >> | > | > download though.
| > | > | > | > | > | >> | > | >
| > | > | > | > | > | >> | > | > --
| > | > | > | > | > | >> | > | > <- Shenan ->
| > | > | > | > | > | >> | > | > --
| > | > | > | > | > | >> | > | > The information is provided "as is", with
no
| > | > | > guarantees
| > | > | > | > of
| > | > | > | > | > | >> | > | > completeness, accuracy or timeliness, and
| > without
| > | > | > | > warranties
| > | > | > | > | > of
| > | > | > | > | > | >> any
| > | > | > | > | > | >> | > | > kind, express or implied. In other words,
| > read
| > | > up
| > | > | > before
| > | > | > | > you
| > | > | > | > | > | >> take
| > | > | > | > | > | >> any
| > | > | > | > | > | >> | > | > advice - you are the one ultimately
| > responsible
| > | > for
| > | > | > your
| > | > | > | > | > actions.
| > | > | > | > | > | >> | > | >
| > | > | > | > | > | >> | > | >
| > | > | > | > | > | >> | > |
| > | > | > | > | > | >> | > |
| > | > | > | > | > | >> | > |
| > | > | > | > | > | >> | >
| > | > | > | > | > | >> |
| > | > | > | > | > | >> |
| > | > | > | > | > | >> |
| > | > | > | > | > | >>
| > | > | > | > | > | >
| > | > | > | > | > | >
| > | > | > | > | > |
| > | > | > | > | > |
| > | > | > | > | > |
| > | > | > | > | >
| > | > | > | > |
| > | > | > | > |
| > | > | > | > |
| > | > | > | >
| > | > | > |
| > | > | > |
| > | > | > |
| > | > | >
| > | > |
| > | > |
| > | > |
| > | >
| > |
| > |
| > |
| >
|
|
|
 
F

Feng Mao

Hi Vic,

May I know what the address will be changed when you visit
http://windowsupdate.microsoft.com.

If it is version 4, it will be http://v4.windowsupdate.microsoft.com

If it is version 5, it will be http://v5.windowsupdate.microsoft.com

Have a nice day!

Thanks & Regards,

Feng Mao [MSFT], MCSE
Microsoft Online Partner Support

Get Secure! - www.microsoft.com/security

=====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
=====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.
--------------------
| From: "Vic Russell" <[email protected]>
| References: <[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
<u6e#[email protected]>
<[email protected]>
<#[email protected]>
<[email protected]>
<#[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
| Subject: Re: SP2 has stopped me being an Administrator and upgrading
| Date: Thu, 2 Sep 2004 17:36:30 +0100
| Lines: 1496
| X-Priority: 3
| X-MSMail-Priority: Normal
| X-Newsreader: Microsoft Outlook Express 6.00.2900.2180
| X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2180
| X-RFC2646: Format=Flowed; Original
| Message-ID: <O#[email protected]>
| Newsgroups: microsoft.public.windowsxp.setup_deployment
| NNTP-Posting-Host: spc1-fare1-6-0-cust164.cosh.broadband.ntl.com
80.7.106.164
| Path:
cpmsftngxa10.phx.gbl!TK2MSFTFEED01.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFTNGP12
.phx.gbl
| Xref: cpmsftngxa10.phx.gbl
microsoft.public.windowsxp.setup_deployment:121826
| X-Tomcat-NG: microsoft.public.windowsxp.setup_deployment
|
| Hi Feng,
|
| I am not using the v4 site and if I try to use
| http://v4.windowsupate.microsoft.com I get "The page cannot be
displayed".
| Do you still want me to carry out the steps below?
|
| Kind regards,
|
| Vic
| | > Hi Vic,
| >
| > As I know, you are visiting Windows Update V4 site, that is to say, when
| > you visit the page, the URL will be
http://v4.windowsupate.microsoft.com.
| > If it is the case, let us try the below steps:
| >
| > 1. Click Start, and then click Search.
| > 2. Click More Advanced Options, and then click to select the Search
hidden
| > files and folders check box.
| > 3. Type iuctl.dll and iuengine.dll, and then click Search.
| > 4. If these files are found in your C:\Windows\System32\Dllcache folder,
| > delete them.
| > 5. If these files are found in any folder other than
C:\Windows\System32,
| > delete them.
| > 6. After you have deleted all other copies of these files, delete them
| > from
| > the
| > C:\Windows\System32 folder.
| > 7. When you are prompted to insert the Windows XP installation CD-ROM,
| > click Cancel. (Note You will download newer versions of the files from
the
| > Windows Update Web site.)
| > 8. When you are prompted to answer if you want to keep the unrecognized
| > file versions, click Yes.
| >
| > Once all of this has been completed, try the Windows Update Site again.
| >
| > Have a nice day!
| >
| > Thanks & Regards,
| >
| > Feng Mao [MSFT], MCSE
| > Microsoft Online Partner Support
| >
| > Get Secure! - www.microsoft.com/security
| >
| > =====================================================
| > When responding to posts, please "Reply to Group" via your newsreader so
| > that others may learn and benefit from your issue.
| > =====================================================
| > This posting is provided "AS IS" with no warranties, and confers no
| > rights.
| > --------------------
| > | From: "Vic Russell" <[email protected]>
| > | References: <[email protected]>
| > <[email protected]>
| > <[email protected]>
| > <[email protected]>
| > <[email protected]>
| > <[email protected]>
| > <[email protected]>
| > <[email protected]>
| > <u6e#[email protected]>
| > <[email protected]>
| > <#[email protected]>
| > <[email protected]>
| > <#[email protected]>
| > <[email protected]>
| > <[email protected]>
| > <[email protected]>
| > <[email protected]>
| > <[email protected]>
| > | Subject: Re: SP2 has stopped me being an Administrator and upgrading
| > | Date: Tue, 31 Aug 2004 22:42:46 +0100
| > | Lines: 1276
| > | X-Priority: 3
| > | X-MSMail-Priority: Normal
| > | X-Newsreader: Microsoft Outlook Express 6.00.2900.2180
| > | X-RFC2646: Format=Flowed; Original
| > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2180
| > | Message-ID: <[email protected]>
| > | Newsgroups: microsoft.public.windowsxp.setup_deployment
| > | NNTP-Posting-Host: spc1-fare1-6-0-cust164.cosh.broadband.ntl.com
| > 80.7.106.164
| > | Path:
| >
cpmsftngxa10.phx.gbl!TK2MSFTFEED01.phx.gbl!TK2MSFTNGP08.phx.gbl!tk2msftngp13
| > phx.gbl
| > | Xref: cpmsftngxa10.phx.gbl
| > microsoft.public.windowsxp.setup_deployment:121610
| > | X-Tomcat-NG: microsoft.public.windowsxp.setup_deployment
| > |
| > | Hi Feng,
| > |
| > | I have done all that again but I'm afraid I still have the same error.
| > |
| > | Kind regards,
| > |
| > | Vic.
| > | | > | > Hi Vic,
| > | >
| > | > It is bad to hear that the problem still exist. Sorry that I did not
| > reply
| > | > the post eariler.
| > | >
| > | > With the time being, I would like to make a summary on what we have
| > tried
| > | > to solve the problem
| > | >
| > | > Administrators Only
| > | >
| > | > To install items from Windows Update, you must be logged on as an
| > | > administrator or a member of the Administrators group.
| > | >
| > | > If your computer is connected to a network, network policy settings
| > may
| > | > also prevent you from completing this procedure.
| > | >
| > | >
| > | > Suggestion 1:
| > | >
| > | > Try V5 version, http://v5.windowsupdate.microsoft.com
| > | >
| > | > Suggestion 2:
| > | >
| > | > Check Internet Settings:
| > | >
| > | > 1. Add windowsupdate related sites into Trusted Sites
| > | > 2. Enable HTTP 1.1 and Use Proxy Connections to enable HTTP 1.1
| > | >
| > | > Suggestion 3:
| > | >
| > | > Stop Cryptsvc and rename Catroot2 under %systemroot%\system32
| > | >
| > | > Suggestion 4:
| > | >
| > | > Check the permission of the below registry key and make it sure that
| > | > Everone can full access it
| > | >
| > | >
| >
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate
| > | >
| > | > Suggestion 5:
| > | >
| > | > Reregister the below Dlls,
| > | >
| > | > Softpub.dll
| > | > Wintrust.dll
| > | > Initpki.dll
| > | > Dssenh.dll
| > | > Rsaenh.dll
| > | > Gpkcsp.dll
| > | > Sccbase.dll
| > | > Slbcsp.dll
| > | > Cryptdlg.dll
| > | >
| > | > Suggestion 6:
| > | >
| > | > Clear Temporary Internet Files
| > | > Clear Download Program Files
| > | > Clear Windows Update directory
| > | >
| > | > However, the problem still exists after the above steps.
| > | >
| > | > Since this issue is related to the administrative privilege of the
| > | > computer
| > | > account, I suggest we create a new account to test this issue:
| > | >
| > | > 1. Click Start, and then click Control Panel.
| > | > 2. Click switch to a Classic View in the left panel.
| > | > 3. Double-click User Accounts.
| > | >
| > | > 4. Click Create a new account, click Next and type a name.
| > | > 5. Choose Computer administrator as the account type.
| > | > 6. Click Create Account.
| > | >
| > | > 7. Log off and log on with the new account to check the issue.
| > | >
| > | > Can we visit the Windows Update website now?
| > | >
| > | > If I have suggested the above steps before, please try it again.
Thank
| > | > you.
| > | >
| > | > Have a nice day!
| > | >
| > | > Thanks & Regards,
| > | >
| > | > Feng Mao [MSFT], MCSE
| > | > Microsoft Online Partner Support
| > | >
| > | > Get Secure! - www.microsoft.com/security
| > | >
| > | > =====================================================
| > | > When responding to posts, please "Reply to Group" via your
newsreader
| > so
| > | > that others may learn and benefit from your issue.
| > | > =====================================================
| > | > This posting is provided "AS IS" with no warranties, and confers no
| > | > rights.
| > | >
| > | >
| > | >
| > | > --------------------
| > | > | From: "Vic Russell" <[email protected]>
| > | > | References: <[email protected]>
| > | > <[email protected]>
| > | > <[email protected]>
| > | > <[email protected]>
| > | > <[email protected]>
| > | > <[email protected]>
| > | > <[email protected]>
| > | > <[email protected]>
| > | > <u6e#[email protected]>
| > | > <[email protected]>
| > | > <#[email protected]>
| > | > <[email protected]>
| > | > <#[email protected]>
| > | > <[email protected]>
| > | > <[email protected]>
| > | > <[email protected]>
| > | > | Subject: Re: SP2 has stopped me being an Administrator and
upgrading
| > | > | Date: Wed, 25 Aug 2004 22:25:20 +0100
| > | > | Lines: 1022
| > | > | X-Priority: 3
| > | > | X-MSMail-Priority: Normal
| > | > | X-Newsreader: Microsoft Outlook Express 6.00.2900.2180
| > | > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2180
| > | > | X-RFC2646: Format=Flowed; Original
| > | > | Message-ID: <[email protected]>
| > | > | Newsgroups: microsoft.public.windowsxp.setup_deployment
| > | > | NNTP-Posting-Host: spc1-fare1-6-0-cust164.cosh.broadband.ntl.com
| > | > 80.7.106.164
| > | > | Path:
| > | >
| >
cpmsftngxa10.phx.gbl!TK2MSFTNGXA06.phx.gbl!cpmsftngxa06.phx.gbl!TK2MSFTNGP08
| > | > phx.gbl!TK2MSFTNGP11.phx.gbl
| > | > | Xref: cpmsftngxa10.phx.gbl
| > | > microsoft.public.windowsxp.setup_deployment:120794
| > | > | X-Tomcat-NG: microsoft.public.windowsxp.setup_deployment
| > | > |
| > | > | Hi Feng,
| > | > |
| > | > | I'm sorry to say that none of that worked either. I'm stumped!
| > Thanks
| > | > again
| > | > | for all your help. Is there anything else to try?
| > | > |
| > | > | Kind regards again,
| > | > |
| > | > | Vic
| > | > | | > | > | > Hi Vic,
| > | > | >
| > | > | > I am sorry to hear that it still does not work.
| > | > | >
| > | > | > I would like to double check that you installed any AntiVirus
| > | > software,
| > | > | > like Norton AntiVirus, and any Internet Security software, like
| > | > ZoneAlarm.
| > | > | > If so, please temporarily remove them. Such software can prevent
| > | > Windows
| > | > | > Update.
| > | > | >
| > | > | > Now, let us clear the temporary Internet files as the following
| > steps:
| > | > | >
| > | > | > 1. Open Internet Explorer.
| > | > | > 2. Click on Tools and choose Internet Options from the drop-down
| > menu.
| > | > | > 3. On the General tab, click on Settings in the Temporary
Internet
| > | > Files
| > | > | > section.
| > | > | > 4. In the Settings window, click on View Objects.
| > | > | > 5. This will open a new window entitled Downloaded Program
Files.
| > | > | > 6. In this window, locate and delete (remove) the Update Class
| > file.
| > | > Also
| > | > | > remove any other files that might have a damaged or unknown
| > status.
| > | > | > 7. Close the Downloaded Program files.
| > | > | >
| > | > | > 1. In the Settings window, click on View Files.
| > | > | > 2. This will open the Temporary Internet Files window.
| > | > | > 3. In this window, click on Edit\Select All, and then
File\Delete.
| > | > This
| > | > | > will delete all temporary Internet files including the cookies.
| > | > | > 4. Now close the Temporary Internet Files window and click OK
on
| > the
| > | > | > Settings window.
| > | > | > 5. Now you should be back at the Internet Properties in the
| > General
| > | > tab.
| > | > | > 6. Click on the Clear History button and click OK when prompted.
| > | > | >
| > | > | > If this problem still exists, please use the following steps to
| > delete
| > | > the
| > | > | > Windows Update directory:
| > | > | >
| > | > | > 1. Open Windows Explore.
| > | > | > 2. Locate the C:\ Program Files\Windows Update directory.
(Note:
| > C:\
| > | > means
| > | > | > the Windows XP installation directory.)
| > | > | > 3. Right click and select Remove to delete it.
| > | > | > Note: If you cannot view the Windows Update directory, please
use
| > the
| > | > | > following steps:
| > | > | >
| > | > | > 1. Go to Desktop, Right-click the Start menu.
| > | > | > 2. Click Explore.
| > | > | > 3. Click View and then click Folder Options.
| > | > | > 4. Click the View tab.
| > | > | > 5. In the Advanced Settings section, locate Hidden Files.
| > | > | > 6. Check the "Show all hidden files and folders" option.
| > | > | > 7. Click Apply and then click OK.
| > | > | >
| > | > | > Have a nice day!
| > | > | >
| > | > | > Thanks & Regards,
| > | > | >
| > | > | > Feng Mao [MSFT], MCSE
| > | > | > Microsoft Online Partner Support
| > | > | >
| > | > | > Get Secure! - www.microsoft.com/security
| > | > | >
| > | > | > =====================================================
| > | > | > When responding to posts, please "Reply to Group" via your
| > newsreader
| > | > so
| > | > | > that others may learn and benefit from your issue.
| > | > | > =====================================================
| > | > | > This posting is provided "AS IS" with no warranties, and
confers
| > no
| > | > | > rights.
| > | > | >
| > | > | >
| > | > | >
| > | > | > --------------------
| > | > | > | From: "Vic Russell" <[email protected]>
| > | > | > | References: <[email protected]>
| > | > | > <[email protected]>
| > | > | > <[email protected]>
| > | > | > <[email protected]>
| > | > | > <[email protected]>
| > | > | > <[email protected]>
| > | > | > <[email protected]>
| > | > | > <[email protected]>
| > | > | > <u6e#[email protected]>
| > | > | > <[email protected]>
| > | > | > <#[email protected]>
| > | > | > <[email protected]>
| > | > | > <#[email protected]>
| > | > | > <[email protected]>
| > | > | > | Subject: Re: SP2 has stopped me being an Administrator and
| > upgrading
| > | > | > | Date: Fri, 20 Aug 2004 18:49:53 +0100
| > | > | > | Lines: 820
| > | > | > | X-Priority: 3
| > | > | > | X-MSMail-Priority: Normal
| > | > | > | X-Newsreader: Microsoft Outlook Express 6.00.2900.2180
| > | > | > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2180
| > | > | > | X-RFC2646: Format=Flowed; Original
| > | > | > | Message-ID: <[email protected]>
| > | > | > | Newsgroups: microsoft.public.windowsxp.setup_deployment
| > | > | > | NNTP-Posting-Host:
spc1-fare1-6-0-cust164.cosh.broadband.ntl.com
| > | > | > 80.7.106.164
| > | > | > | Path:
| > | > | >
| > | >
| >
cpmsftngxa10.phx.gbl!TK2MSFTFEED01.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFTNGP09
| > | > | > phx.gbl
| > | > | > | Xref: cpmsftngxa10.phx.gbl
| > | > | > microsoft.public.windowsxp.setup_deployment:120226
| > | > | > | X-Tomcat-NG: microsoft.public.windowsxp.setup_deployment
| > | > | > |
| > | > | > | Hi Feng,
| > | > | > |
| > | > | > | I'm afraid there has been no change. I registered all the
DLL's
| > and
| > | > | > rebooted
| > | > | > | but no change.
| > | > | > |
| > | > | > | Anything else to try?
| > | > | > |
| > | > | > | Kind regards,
| > | > | > |
| > | > | > | Vic
| > | > | > |
| > | > | > | | > | > | > | > Hi Vic,
| > | > | > | >
| > | > | > | > Let us try below steps to register the Windows Update
related
| > DLL
| > | > | > files
| > | > | > | > and
| > | > | > | > I hope that it will be helpful.
| > | > | > | >
| > | > | > | > 1. Click Start, point to Run
| > | > | > | > 2. Type the command CMD and press Enter
| > | > | > | > 3. Type the following commands and press Enter at the end of
| > each
| > | > line
| > | > | > | > regsvr32 SOFTPUB.DLL
| > | > | > | > regsvr32 WINTRUST.DLL
| > | > | > | > regsvr32 INITPKI.DLL
| > | > | > | > regsvr32 dssenh.dll
| > | > | > | > regsvr32 Rsaenh.dll
| > | > | > | > regsvr32 gpkcsp.dll
| > | > | > | > regsvr32 sccbase.dll
| > | > | > | > regsvr32 slbcsp.dll
| > | > | > | > regsvr32 Cryptdlg.dll
| > | > | > | > Note, you may receive a box to tell you the DllRegister is
| > | > successful.
| > | > | > | > Click OK button to close the box.
| > | > | > | > 4. Type command EXIT and press Enter to close Command Prompt
| > | > window
| > | > | > | > 5. Restart the computer and try again.
| > | > | > | >
| > | > | > | > Have a good day!
| > | > | > | >
| > | > | > | > Thanks & Regards,
| > | > | > | >
| > | > | > | > Feng Mao [MSFT], MCSE
| > | > | > | > Microsoft Online Partner Support
| > | > | > | >
| > | > | > | > Get Secure! - www.microsoft.com/security
| > | > | > | >
| > | > | > | > =====================================================
| > | > | > | > When responding to posts, please "Reply to Group" via your
| > | > newsreader
| > | > | > so
| > | > | > | > that others may learn and benefit from your issue.
| > | > | > | > =====================================================
| > | > | > | > This posting is provided "AS IS" with no warranties, and
| > confers
| > | > no
| > | > | > | > rights.
| > | > | > | >
| > | > | > | >
| > | > | > | >
| > | > | > | > --------------------
| > | > | > | > | From: "Vic Russell" <[email protected]>
| > | > | > | > | References: <[email protected]>
| > | > | > | > <[email protected]>
| > | > | > | > <[email protected]>
| > | > | > | > <[email protected]>
| > | > | > | > <[email protected]>
| > | > | > | > <[email protected]>
| > | > | > | > <[email protected]>
| > | > | > | > <[email protected]>
| > | > | > | > <u6e#[email protected]>
| > | > | > | > <[email protected]>
| > | > | > | > <#[email protected]>
| > | > | > | > <[email protected]>
| > | > | > | > | Subject: Re: SP2 has stopped me being an Administrator and
| > | > upgrading
| > | > | > | > | Date: Thu, 19 Aug 2004 08:50:43 +0100
| > | > | > | > | Lines: 648
| > | > | > | > | X-Priority: 3
| > | > | > | > | X-MSMail-Priority: Normal
| > | > | > | > | X-Newsreader: Microsoft Outlook Express 6.00.2900.2180
| > | > | > | > | X-RFC2646: Format=Flowed; Original
| > | > | > | > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2180
| > | > | > | > | Message-ID: <#[email protected]>
| > | > | > | > | Newsgroups: microsoft.public.windowsxp.setup_deployment
| > | > | > | > | NNTP-Posting-Host:
| > host217-34-121-226.in-addr.btopenworld.com
| > | > | > | > 217.34.121.226
| > | > | > | > | Path:
| > | > | > | >
| > | > | >
| > | >
| >
cpmsftngxa10.phx.gbl!TK2MSFTFEED01.phx.gbl!TK2MSFTNGP08.phx.gbl!tk2msftngp13
| > | > | > | > phx.gbl
| > | > | > | > | Xref: cpmsftngxa10.phx.gbl
| > | > | > | > microsoft.public.windowsxp.setup_deployment:120067
| > | > | > | > | X-Tomcat-NG: microsoft.public.windowsxp.setup_deployment
| > | > | > | > |
| > | > | > | > | Hi Feng,
| > | > | > | > |
| > | > | > | > | I'm afraid none of this worked. I had already done the
| > | > WindowsUpdate
| > | > | > | > | Everyone registry key stuff and don't have the FinJan
| > software.
| > | > This
| > | > | > is
| > | > | > | > | getting a bit scarry!
| > | > | > | > |
| > | > | > | > | Kind regards,
| > | > | > | > |
| > | > | > | > | Vic
| > | > | > | > | | > | > | > | > | > Hi Vic,
| > | > | > | > | >
| > | > | > | > | > According to KB article
| > | > | > | > | >
| > | > | > | > | > 324513 "Administrators Only" Error Message When You Try
to
| > Use
| > | > the
| > | > | > | > Windows
| > | > | > | > | > http://support.microsoft.com/?id=324513
| > | > | > | > | >
| > | > | > | > | > If you have FinJan Software "Surfinguard Pro" program,
| > please
| > | > | > remove
| > | > | > | > it.
| > | > | > | > | > In
| > | > | > | > | > addition, it will be better to temporarily remove any
| > | > AntiVirus
| > | > | > | > software
| > | > | > | > | > or
| > | > | > | > | > Internet Security Software.
| > | > | > | > | >
| > | > | > | > | > Such problem can also be related to the permission of
| > Windows
| > | > | > Update
| > | > | > | > | > related registry key. To resolve this issue, follow
these
| > | > steps:
| > | > | > | > | >
| > | > | > | > | > 1. Click "Start", and then click "Run".
| > | > | > | > | > 2. In the "Open" box, type "regedit" (without the
| > quotation
| > | > marks)
| > | > | > and
| > | > | > | > | > then
| > | > | > | > | > click "OK".
| > | > | > | > | > 3. Locate and select the following registry key:
| > | > | > | > | >
| > | > | > | > | >
| > | > | > | >
| > | > | >
| > | >
| >
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate
| > | > | > | > | > 4. click "Edit", and then click "Permissions".
| > | > | > | > | > 5. Click "Add", and then type "Everyone" in the dialog
box
| > | > that
| > | > | > | > appears.
| > | > | > | > | > 6. Click Check "Names", and then click "OK".
| > | > | > | > | > 7. Select "Everyone" in the Group or user names list.
| > | > | > | > | > 8. Under "Permissions for Everyone", click to select the
| > "Full
| > | > | > | > Control"
| > | > | > | > | > check box in the "Allow" column. Note The "Read" check
box
| > in
| > | > the
| > | > | > | > "Allow"
| > | > | > | > | > column is now also selected.
| > | > | > | > | > 9. Select each user in turn, in the Group or user names
| > list,
| > | > and
| > | > | > then
| > | > | > | > | > verify that no check boxes are selected in the "Deny"
| > column.
| > | > | > Clear
| > | > | > | > any
| > | > | > | > | > check boxes that are selected in the "Deny" column.
| > | > | > | > | > 10. Click "Advanced", and then click to select the
| > "Replace
| > | > | > permission
| > | > | > | > | > entries on all child objects with entries shown here
that
| > | > apply
| > | > to
| > | > | > | > child
| > | > | > | > | > objects" check box, and then click "OK".
| > | > | > | > | > 11. Click "Yes" if you are prompted for confirmation.
| > | > | > | > | >
| > | > | > | > | > Have a nice day!
| > | > | > | > | >
| > | > | > | > | > Thanks & Regards,
| > | > | > | > | >
| > | > | > | > | > Feng Mao [MSFT], MCSE
| > | > | > | > | > Microsoft Online Partner Support
| > | > | > | > | >
| > | > | > | > | > Get Secure! - www.microsoft.com/security
| > | > | > | > | >
| > | > | > | > | > =====================================================
| > | > | > | > | > When responding to posts, please "Reply to Group" via
your
| > | > | > newsreader
| > | > | > | > so
| > | > | > | > | > that others may learn and benefit from your issue.
| > | > | > | > | > =====================================================
| > | > | > | > | > This posting is provided "AS IS" with no warranties, and
| > | > confers
| > | > | > no
| > | > | > | > | > rights.
| > | > | > | > | >
| > | > | > | > | >
| > | > | > | > | >
| > | > | > | > | > --------------------
| > | > | > | > | > | From: "Vic Russell" <[email protected]>
| > | > | > | > | > | References: <[email protected]>
| > | > | > | > | > <[email protected]>
| > | > | > | > | > <[email protected]>
| > | > | > | > | > <[email protected]>
| > | > | > | > | > <[email protected]>
| > | > | > | > | > <[email protected]>
| > | > | > | > | > <[email protected]>
| > | > | > | > | > <[email protected]>
| > | > | > | > | > <u6e#[email protected]>
| > | > | > | > | > <[email protected]>
| > | > | > | > | > | Subject: Re: SP2 has stopped me being an
Administrator
| > and
| > | > | > upgrading
| > | > | > | > | > | Date: Tue, 17 Aug 2004 08:39:11 +0100
| > | > | > | > | > | Lines: 491
| > | > | > | > | > | X-Priority: 3
| > | > | > | > | > | X-MSMail-Priority: Normal
| > | > | > | > | > | X-Newsreader: Microsoft Outlook Express 6.00.2900.2180
| > | > | > | > | > | X-RFC2646: Format=Flowed; Original
| > | > | > | > | > | X-MimeOLE: Produced By Microsoft MimeOLE
V6.00.2900.2180
| > | > | > | > | > | Message-ID: <#[email protected]>
| > | > | > | > | > | Newsgroups:
microsoft.public.windowsxp.setup_deployment
| > | > | > | > | > | NNTP-Posting-Host:
| > | > spc1-fare1-6-0-cust164.cosh.broadband.ntl.com
| > | > | > | > | > 80.7.106.164
| > | > | > | > | > | Path:
| > | > | > | > | >
| > | > | > | >
| > | > | >
| > | >
| >
cpmsftngxa06.phx.gbl!TK2MSFTNGXA01.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFTNGP11
| > | > | > | > | > phx.gbl
| > | > | > | > | > | Xref: cpmsftngxa06.phx.gbl
| > | > | > | > | > microsoft.public.windowsxp.setup_deployment:119481
| > | > | > | > | > | X-Tomcat-NG:
microsoft.public.windowsxp.setup_deployment
| > | > | > | > | > |
| > | > | > | > | > | Hi Feng,
| > | > | > | > | > |
| > | > | > | > | > | Thanks for all that. However, I still have the
problem.
| > The
| > | > only
| > | > | > bit
| > | > | > | > I
| > | > | > | > | > could
| > | > | > | > | > | not do was the "Proxy server" bit as I am not using a
| > proxy
| > | > | > server.
| > | > | > | > | > |
| > | > | > | > | > | Any other ideas?
| > | > | > | > | > |
| > | > | > | > | > | Kind regards,
| > | > | > | > | > |
| > | > | > | > | > | Vic.
| > message
| > | > | > | > | > | | > | > | > | > | > | > Hi Vic,
| > | > | > | > | > | >
| > | > | > | > | > | > Thank you for the verification of the exact error
| > message!
| > | > | > | > | > | >
| > | > | > | > | > | > This behavior may also occur if there are incorrect
| > | > | > restriction
| > | > | > | > | > settings
| > | > | > | > | > | > on
| > | > | > | > | > | > certain registry keys or if the
| > | > %Systemroot%\System32\Catroot2
| > | > | > | > folder
| > | > | > | > | > is
| > | > | > | > | > | > corrupted.
| > | > | > | > | > | >
| > | > | > | > | > | > To resolve this issue, follow these steps:
| > | > | > | > | > | >
| > | > | > | > | > | >
| > | > | > | > | > | > Important If you access the Internet through a local
| > area
| > | > | > network
| > | > | > | > | > (LAN)
| > | > | > | > | > | > that uses a proxy or firewall, contact your
network
| > | > | > | > administrator
| > | > | > | > to
| > | > | > | > | > | > make sure
| > | > | > | > | > | > that the firewall or proxy-server is configured to
| > allow
| > | > you
| > | > | > to
| > | > | > | > use
| > | > | > | > | > | > Windows
| > | > | > | > | > | > Update.
| > | > | > | > | > | >
| > | > | > | > | > | >
| > | > | > | > | > | > 1. Log on as an administrator or follow the
| > instructions
| > | > in
| > | > | > the
| > | > | > | > | > Windows
| > | > | > | > | > | > Update error message to use the Run As command with
an
| > | > | > | > administrator
| > | > | > | > | > | > account. Try to access the Windows Update Web site
| > again.
| > | > If
| > | > | > the
| > | > | > | > | > problem
| > | > | > | > | > | > is
| > | > | > | > | > | > resolved, do not continue troubleshooting.
| > | > | > | > | > | >
| > | > | > | > | > | > 2. Click Start and then click Run.
| > | > | > | > | > | >
| > | > | > | > | > | > 3. In the Open box, type "regedit" (without the
| > quotation
| > | > | > marks),
| > | > | > | > and
| > | > | > | > | > then
| > | > | > | > | > | > click OK.
| > | > | > | > | > | >
| > | > | > | > | > | > 4. Locate and select the following registry key:
| > | > | > | > | > | >
| > | > | > | > | > | >
| > | > | > | > | >
| > | > | > | >
| > | > | >
| > | >
| >
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate
| > | > | > | > | > | >
| > | > | > | > | > | > 5. On the Edit menu, click Permissions.
| > | > | > | > | > | >
| > | > | > | > | > | > 6. Click Add, and then type "Everyone" (without the
| > | > quotation
| > | > | > | > marks)
| > | > | > | > | > in
| > | > | > | > | > | > the
| > | > | > | > | > | > dialog box that appears.
| > | > | > | > | > | >
| > | > | > | > | > | > 7. Click Check Names, and then click OK.
| > | > | > | > | > | >
| > | > | > | > | > | > 8. Select Everyone in the "Group or user names"
list.
| > | > | > | > | > | >
| > | > | > | > | > | > 9. Under "Permissions for Everyone", click to
select
| > the
| > | > Full
| > | > | > | > Control
| > | > | > | > | > | > check
| > | > | > | > | > | > box in the Allow column. Note that the Read check
box
| > in
| > | > the
| > | > | > Allow
| > | > | > | > | > column
| > | > | > | > | > | > is now also selected.
| > | > | > | > | > | >
| > | > | > | > | > | > 10. Select each user, in turn, in the "Group or user
| > | > names"
| > | > | > list,
| > | > | > | > and
| > | > | > | > | > then
| > | > | > | > | > | > verify that no check boxes are selected in the Deny
| > | > column.
| > | > | > Click
| > | > | > | > to
| > | > | > | > | > clear
| > | > | > | > | > | > any check boxes that are selected in the Deny
column.
| > | > | > | > | > | >
| > | > | > | > | > | > 11. Click the Advanced button, click to select the
| > | > "Replace
| > | > | > | > permission
| > | > | > | > | > | > entries on all child objects" check box, and then
| > click
| > | > OK.
| > | > | > | > | > | >
| > | > | > | > | > | > 12. Click YES if you are prompted for confirmation,
| > and
| > | > then
| > | > | > click
| > | > | > | > OK
| > | > | > | > | > to
| > | > | > | > | > | > close the dialog box.
| > | > | > | > | > | >
| > | > | > | > | > | > 13. Try to access the Windows Update Web site
again.
| > If
| > | > the
| > | > | > | > problem
| > | > | > | > is
| > | > | > | > | > | > resolved, do not continue troubleshooting.
| > | > | > | > | > | >
| > | > | > | > | > | > 14. Add the following sites to the proxy exception
| > list
| > in
| > | > | > | > Internet
| > | > | > | > | > | > Explorer:
| > | > | > | > | > | >
| > | > | > | > | > | > - Windowsupdate.microsoft.com
| > | > | > | > | > | > - V4.Windowsupdate.microsoft.com
| > | > | > | > | > | > - Download.Windowsupdate.comTo do this, follow these
| > | > steps:
| > | > | > | > | > | >
| > | > | > | > | > | >
| > | > | > | > | > | > a. In Internet Explorer, click "Tools" and then
click
| > | > | > "Internet
| > | > | > | > | > Options".
| > | > | > | > | > | >
| > | > | > | > | > | > b. On the "Connections" tab, click the dial-up or
| > virtual
| > | > | > private
| > | > | > | > | > network
| > | > | > | > | > | > (VPN) connection that you use to connect to the
| > Internet,
| > | > and
| > | > | > then
| > | > | > | > | > click
| > | > | > | > | > | > "Settings". If you connect to the Internet through
| > your
| > | > local
| > | > | > area
| > | > | > | > | > network
| > | > | > | > | > | > (LAN), click "LAN Settings".
| > | > | > | > | > | >
| > | > | > | > | > | > c. Under "Proxy server", click "Advanced".
| > | > | > | > | > | >
| > | > | > | > | > | > d. In the "Exceptions" box, type
| > | > | > | > | > | >
| > | > | > | > | > | >
| > | > | > | > | >
| > | > | > | >
| > | > | >
| > | >
| >
"Windowsupdate.microsoft.com;V4.Windowsupdate.microsoft.com;Download.Windows
| > | > | > | > | > | > update.com" (without the quotation marks), and then
| > click
| > | > OK
| > | > | > three
| > | > | > | > | > times.
| > | > | > | > | > | >
| > | > | > | > | > | > e. Try again to visit the Windows Update Web site.
If
| > the
| > | > | > problem
| > | > | > | > is
| > | > | > | > | > | > resolved, do not continue troubleshooting. If the
| > problem
| > | > is
| > | > | > not
| > | > | > | > | > resolved,
| > | > | > | > | > | > remove these proxy exceptions and continue
| > | > troubleshooting.
| > | > | > | > | > | >
| > | > | > | > | > | > 15. Use proxy connections to enable HTTP 1.1. To do
| > this,
| > | > | > follow
| > | > | > | > these
| > | > | > | > | > | > steps:
| > | > | > | > | > | >
| > | > | > | > | > | >
| > | > | > | > | > | > a. In Internet Explorer, click "Tools", and then
click
| > | > | > "Internet
| > | > | > | > | > Options".
| > | > | > | > | > | >
| > | > | > | > | > | > b. On the "Advanced" tab, under "HTTP 1.1 settings",
| > click
| > | > to
| > | > | > | > select
| > | > | > | > | > the
| > | > | > | > | > | > "Use HTTP 1.1 through proxy connections" check box.
| > | > | > | > | > | >
| > | > | > | > | > | > c. Click "OK", and then try again to visit the
Windows
| > | > Update
| > | > | > Web
| > | > | > | > site
| > | > | > | > | > | > again. If the problem is resolved, do not continue
| > | > | > | > troubleshooting.
| > | > | > | > | > | >
| > | > | > | > | > | > 16. At the command prompt, type the following
| > commands,
| > | > | > pressing
| > | > | > | > ENTER
| > | > | > | > | > | > after each line:
| > | > | > | > | > | >
| > | > | > | > | > | >
| > | > | > | > | > | > "net stop cryptsvc" (without the quotation marks)
| > | > | > | > | > | > "ren %systemroot%\system32\catroot2 oldcatroot2"
| > (without
| > | > the
| > | > | > | > | > quotation
| > | > | > | > | > | > marks)
| > | > | > | > | > | > "net start cryptsvc" (without the quotation marks)
| > | > | > | > | > | >
| > | > | > | > | > | > 17. Try to access the Windows Update Web site.
| > | > | > | > | > | >
| > | > | > | > | > | > For detailed information about the above steps,
visit
| > the
| > | > | > below
| > | > | > | > | > article
| > | > | > | > | > in
| > | > | > | > | > | > the Microsoft knowledge base:
| > | > | > | > | > | >
| > | > | > | > | > | > 316524 "Administrators only" error message when you
| > | > attempt
| > | > to
| > | > | > use
| > | > | > | > the
| > | > | > | > | > | > Windows
| > | > | > | > | > | > http://support.microsoft.com/?id=316524
| > | > | > | > | > | >
| > | > | > | > | > | > Have a nice day!
| > | > | > | > | > | >
| > | > | > | > | > | > Thanks & Regards,
| > | > | > | > | > | >
| > | > | > | > | > | > Feng Mao [MSFT], MCSE
| > | > | > | > | > | > Microsoft Online Partner Support
| > | > | > | > | > | >
| > | > | > | > | > | > Get Secure! - www.microsoft.com/security
| > | > | > | > | > | >
| > | > | > | > | > | >
=====================================================
| > | > | > | > | > | > When responding to posts, please "Reply to Group"
via
| > your
| > | > | > | > newsreader
| > | > | > | > | > so
| > | > | > | > | > | > that others may learn and benefit from your issue.
| > | > | > | > | > | >
=====================================================
| > | > | > | > | > | > This posting is provided "AS IS" with no
warranties,
| > and
| > | > | > confers
| > | > | > | > no
| > | > | > | > | > | > rights.
| > | > | > | > | > | >
| > | > | > | > | > | >
| > | > | > | > | > | >
| > | > | > | > | > | > --------------------
| > | > | > | > | > | > | From: "Vic Russell" <[email protected]>
| > | > | > | > | > | > | References:
<[email protected]>
| > | > | > | > | > | > <[email protected]>
| > | > | > | > | > | > <[email protected]>
| > | > | > | > | > | > <[email protected]>
| > | > | > | > | > | > <[email protected]>
| > | > | > | > | > | > <[email protected]>
| > | > | > | > | > | > <[email protected]>
| > | > | > | > | > | > <[email protected]>
| > | > | > | > | > | > | Subject: Re: SP2 has stopped me being an
| > Administrator
| > | > and
| > | > | > | > upgrading
| > | > | > | > | > | > | Date: Mon, 16 Aug 2004 19:54:24 +0100
| > | > | > | > | > | > | Lines: 274
| > | > | > | > | > | > | X-Priority: 3
| > | > | > | > | > | > | X-MSMail-Priority: Normal
| > | > | > | > | > | > | X-Newsreader: Microsoft Outlook Express
| > 6.00.2900.2180
| > | > | > | > | > | > | X-RFC2646: Format=Flowed; Response
| > | > | > | > | > | > | X-MimeOLE: Produced By Microsoft MimeOLE
| > V6.00.2900.2180
| > | > | > | > | > | > | Message-ID:
<u6e#[email protected]>
| > | > | > | > | > | > | Newsgroups:
| > microsoft.public.windowsxp.setup_deployment
| > | > | > | > | > | > | NNTP-Posting-Host:
| > | > | > spc1-fare1-6-0-cust164.cosh.broadband.ntl.com
| > | > | > | > | > | > 80.7.106.164
| > | > | > | > | > | > | Path:
| > | > | > | > | > | >
| > | > | > | > | >
| > | > | > | >
| > | > | >
| > | >
| >
cpmsftngxa06.phx.gbl!TK2MSFTNGXA01.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFTNGP10
| > | > | > | > | > | > phx.gbl
| > | > | > | > | > | > | Xref: cpmsftngxa06.phx.gbl
| > | > | > | > | > | > microsoft.public.windowsxp.setup_deployment:119426
| > | > | > | > | > | > | X-Tomcat-NG:
| > microsoft.public.windowsxp.setup_deployment
| > | > | > | > | > | > |
| > | > | > | > | > | > | Hi Feng,
| > | > | > | > | > | > |
| > | > | > | > | > | > | Yes the exact message is:-
| > | > | > | > | > | > |
| > | > | > | > | > | > | [Error number: 0x8DDD0002]
| > | > | > | > | > | > | To install items from Windows Update, you
must
| > be
| > | > | > logged
| > | > | > | > on
| > | > | > | > as
| > | > | > | > | > an
| > | > | > | > | > | > | administrator or a member of the Administrators
| > group.
| > | > If
| > | > | > your
| > | > | > | > | > computer
| > | > | > | > | > | > is
| > | > | > | > | > | > | connected to a network, network policy settings
| > might
| > | > also
| > | > | > | > prevent
| > | > | > | > | > you
| > | > | > | > | > | > from
| > | > | > | > | > | > | completing this procedure.
| > | > | > | > | > | > |
| > | > | > | > | > | > |
| > | > | > | > | > | > |
| > | > | > | > | > | > | Kind regards,
| > | > | > | > | > | > |
| > | > | > | > | > | > | Vic.
| > | > | > | > | > | > |
| > | > | > | > | > | > | | > | > | > | > | > | > | > Hi Feng,
| > | > | > | > | > | > | >
| > | > | > | > | > | > | > I'm not in front of the computer right now but
I
| > am
| > | > pretty
| > | > | > | > sure
| > | > | > | > | > that
| > | > | > | > | > | > the
| > | > | > | > | > | > | > error message you detail is the exact one. Are
you
| > | > | > thinking
| > | > | > it
| > | > | > | > may
| > | > | > | > | > be
| > | > | > | > | > | > to
| > | > | > | > | > | > | > do with network policy settings?
| > | > | > | > | > | > | >
| > | > | > | > | > | > | > Kind regards,
| > | > | > | > | > | > | >
| > | > | > | > | > | > | > Vic
in
| > | > message
| > | > | > | > | > | > | > | > | > | > | > | > | > | >> Hi Vic,
| > | > | > | > | > | > | >>
| > | > | > | > | > | > | >> Could you please help me to verify if the exact
| > error
| > | > | > message
| > | > | > | > is
| > | > | > | > | > the
| > | > | > | > | > | > same
| > | > | > | > | > | > | >> as the below?
| > | > | > | > | > | > | >>
| > | > | > | > | > | > | >> [Error number: 0x8DDD0002]
| > | > | > | > | > | > | >>
| > | > | > | > | > | > | >> To install items from Windows Update, you must
be
| > | > logged
| > | > | > on
| > | > | > | > as
| > | > | > | > an
| > | > | > | > | > | > | >> administrator or a member of the Administrators
| > | > group.
| > | > If
| > | > | > | > your
| > | > | > | > | > | > computer
| > | > | > | > | > | > | >> is
| > | > | > | > | > | > | >> connected to a network, network policy settings
| > might
| > | > | > also
| > | > | > | > | > prevent
| > | > | > | > | > | > you
| > | > | > | > | > | > | >> from
| > | > | > | > | > | > | >> completing this
| > | > | > | > | > | > | >> procedure.
| > | > | > | > | > | > | >>
| > | > | > | > | > | > | >> Note You can "run as" the local administrator
on
| > your
| > | > | > | > computer
| > | > | > | > | > | > without
| > | > | > | > | > | > | >> having to
| > | > | > | > | > | > | >> log off and then log on again.
| > | > | > | > | > | > | >>
| > | > | > | > | > | > | >> Have a nice day!
| > | > | > | > | > | > | >>
| > | > | > | > | > | > | >> Thanks & Regards,
| > | > | > | > | > | > | >>
| > | > | > | > | > | > | >> Feng Mao [MSFT], MCSE
| > | > | > | > | > | > | >> Microsoft Online Partner Support
| > | > | > | > | > | > | >>
| > | > | > | > | > | > | >> Get Secure! - www.microsoft.com/security
| > | > | > | > | > | > | >>
| > | > | > | > | > | > | >>
| > =====================================================
| > | > | > | > | > | > | >> When responding to posts, please "Reply to
Group"
| > via
| > | > | > your
| > | > | > | > | > newsreader
| > | > | > | > | > | > so
| > | > | > | > | > | > | >> that others may learn and benefit from your
| > issue.
| > | > | > | > | > | > | >>
| > =====================================================
| > | > | > | > | > | > | >> This posting is provided "AS IS" with no
| > warranties,
| > | > and
| > | > | > | > confers
| > | > | > | > | > no
| > | > | > | > | > | > | >> rights.
| > | > | > | > | > | > | >>
| > | > | > | > | > | > | >>
| > | > | > | > | > | > | >>
| > | > | > | > | > | > | >> --------------------
| > | > | > | > | > | > | >> | From: "Vic Russell" <[email protected]>
| > | > | > | > | > | > | >> | References:
| > <[email protected]>
| > | > | > | > | > | > | >>
| > <[email protected]>
| > | > | > | > | > | > | >> <[email protected]>
| > | > | > | > | > | > | >> <[email protected]>
| > | > | > | > | > | > | >> <[email protected]>
| > | > | > | > | > | > | >> | Subject: Re: SP2 has stopped me being an
| > | > Administrator
| > | > | > and
| > | > | > | > | > | > upgrading
| > | > | > | > | > | > | >> | Date: Mon, 16 Aug 2004 07:48:05 +0100
| > | > | > | > | > | > | >> | Lines: 142
| > | > | > | > | > | > | >> | X-Priority: 3
| > | > | > | > | > | > | >> | X-MSMail-Priority: Normal
| > | > | > | > | > | > | >> | X-Newsreader: Microsoft Outlook Express
| > | > 6.00.2900.2180
| > | > | > | > | > | > | >> | X-RFC2646: Format=Flowed; Original
| > | > | > | > | > | > | >> | X-MimeOLE: Produced By Microsoft MimeOLE
| > | > | > V6.00.2900.2180
| > | > | > | > | > | > | >> | Message-ID:
| > <[email protected]>
| > | > | > | > | > | > | >> | Newsgroups:
| > | > microsoft.public.windowsxp.setup_deployment
| > | > | > | > | > | > | >> | NNTP-Posting-Host:
| > | > | > | > host217-34-121-226.in-addr.btopenworld.com
| > | > | > | > | > | > | >> 217.34.121.226
| > | > | > | > | > | > | >> | Path:
| > | > | > | > | > | > | >>
| > | > | > | > | > | >
| > | > | > | > | >
| > | > | > | >
| > | > | >
| > | >
| >
cpmsftngxa06.phx.gbl!TK2MSFTNGXA01.phx.gbl!TK2MSFTNGP08.phx.gbl!tk2msftngp13
| > | > | > | > | > | > | >> phx.gbl
| > | > | > | > | > | > | >> | Xref: cpmsftngxa06.phx.gbl
| > | > | > | > | > | > | >>
| > microsoft.public.windowsxp.setup_deployment:119374
| > | > | > | > | > | > | >> | X-Tomcat-NG:
| > | > | > microsoft.public.windowsxp.setup_deployment
| > | > | > | > | > | > | >> |
| > | > | > | > | > | > | >> | Hi Feng,
| > | > | > | > | > | > | >> |
| > | > | > | > | > | > | >> | Yes the error was exactly the same before and
| > after
| > | > | > getting
| > | > | > | > | > over
| > | > | > | > | > | > the
| > | > | > | > | > | > | >> | Administrator problem. It wasn't exactly a
| > password
| > | > | > problem
| > | > | > | > as
| > | > | > | > | > I
| > | > | > | > | > | > was
| > | > | > | > | > | > | >> able
| > | > | > | > | > | > | >> to
| > | > | > | > | > | > | >> | log into my normal account and the
| > Administrator
| > | > | > account
| > | > | > | > with
| > | > | > | > | > my
| > | > | > | > | > | > usual
| > | > | > | > | > | > | >> | passwords. However, before creating a new
| > account
| > | > (with
| > | > | > | > admin
| > | > | > | > | > | > | >> privaledges)
| > | > | > | > | > | > | >> | from Administrator account I was not able to
| > change
| > | > | > account
| > | > | > | > | > | > privaledges
| > | > | > | > | > | > | >> on
| > | > | > | > | > | > | >> | my normal account, even with from the
| > Administrator
| > | > | > | > account.
| > | > | > | > | > From
| > | > | > | > | > | > the
| > | > | > | > | > | > | >> new
| > | > | > | > | > | > | >> | account I could.
| > | > | > | > | > | > | >> |
| > | > | > | > | > | > | >> | With respect to the v5 update site, I cannot
be
| > | > sure
| > | > | > until
| > | > | > | > I
| > | > | > | > go
| > | > | > | > | > | > home
| > | > | > | > | > | > to
| > | > | > | > | > | > | >> the
| > | > | > | > | > | > | >> | PC in question, but I do remember a v5 in the
| > URL.
| > | > | > | > | > | > | >> |
| > | > | > | > | > | > | >> | I will take a further look this evening (I'm
in
| > the
| > | > | > UK).
| > | > | > | > | > | > | >> |
| > | > | > | > | > | > | >> | Kind regards and thanks,
| > | > | > | > | > | > | >> |
| > | > | > | > | > | > | >> | Vic
| > | > | > | > | > | > | >> | "Feng Mao" <[email protected]>
wrote
| > in
| > | > | > message
| > | > | > | > | > | > | >> | | > | > | > | > | > | > | >> | > Hi Vic,
| > | > | > | > | > | > | >> | >
| > | > | > | > | > | > | >> | > Thank you for posting!
| > | > | > | > | > | > | >> | >
| > | > | > | > | > | > | >> | > I am glad that you have reset the password
of
| > the
| > | > | > | > original
| > | > | > | > | > | > | >> Adminstrator
| > | > | > | > | > | > | >> by
| > | > | > | > | > | > | >> | > creating another user with Adminitrator
| > | > privilege.
| > | > | > | > | > | > | >> | >
| > | > | > | > | > | > | >> | > For the Windows Update site issue, I wonder
| > what
| > | > | > exact
| > | > | > | > error
| > | > | > | > | > | > message
| > | > | > | > | > | > | >> with
| > | > | > | > | > | > | >> | > the Error number was. It will be useful for
| > | > | > | > troubleshooting.
| > | > | > | > | > You
| > | > | > | > | > | > | >> mentioned
| > | > | > | > | > | > | >> | > the error number 0x8DDD0002, did it occur
| > after
| > | > | > resetting
| > | > | > | > the
| > | > | > | > | > | > | >> password
| > | > | > | > | > | > | >> of
| > | > | > | > | > | > | >> | > Administrator? Log on as another user with
| > | > | > Adminitrator
| > | > | > | > | > | > privilege,
| > | > | > | > | > | > | >> will
| > | > | > | > | > | > | >> it
| > | > | > | > | > | > | >> | > have issue with Windows Update site as
well?
| > | > | > | > | > | > | >> | >
| > | > | > | > | > | > | >> | > Could you please have a try Windows Update
V5
| > | > site
| > | > at
| > | > | > | > | > | > | >> | > http://v5.windowsupdate.microsoft.com? It
| > will
| > be
| > | > the
| > | > | > new
| > | > | > | > | > version
| > | > | > | > | > | > of
| > | > | > | > | > | > | >> | > Windows Update site.
| > | > | > | > | > | > | >> | >
| > | > | > | > | > | > | >> | > Have a nice day!
| > | > | > | > | > | > | >> | >
| > | > | > | > | > | > | >> | > Thanks & Regards,
| > | > | > | > | > | > | >> | >
| > | > | > | > | > | > | >> | > Feng Mao [MSFT], MCSE
| > | > | > | > | > | > | >> | > Microsoft Online Partner Support
| > | > | > | > | > | > | >> | >
| > | > | > | > | > | > | >> | > Get Secure! - www.microsoft.com/security
| > | > | > | > | > | > | >> | >
| > | > | > | > | > | > | >> | >
| > | > =====================================================
| > | > | > | > | > | > | >> | > When responding to posts, please "Reply to
| > Group"
| > | > via
| > | > | > | > your
| > | > | > | > | > | > newsreader
| > | > | > | > | > | > | >> so
| > | > | > | > | > | > | >> | > that others may learn and benefit from your
| > | > issue.
| > | > | > | > | > | > | >> | >
| > | > =====================================================
| > | > | > | > | > | > | >> | > This posting is provided "AS IS" with no
| > | > warranties,
| > | > | > and
| > | > | > | > | > confers
| > | > | > | > | > | > no
| > | > | > | > | > | > | >> | > rights.
| > | > | > | > | > | > | >> | >
| > | > | > | > | > | > | >> | >
| > | > | > | > | > | > | >> | >
| > | > | > | > | > | > | >> | > --------------------
| > | > | > | > | > | > | >> | > | From: "Vic Russell" <[email protected]>
| > | > | > | > | > | > | >> | > | References:
| > | > | > <[email protected]>
| > | > | > | > | > | > | >> | >
| > | > <[email protected]>
| > | > | > | > | > | > | >> | > <[email protected]>
| > | > | > | > | > | > | >> | > | Subject: Re: SP2 has stopped me being an
| > | > | > Administrator
| > | > | > | > and
| > | > | > | > | > | > | >> upgrading
| > | > | > | > | > | > | >> | > | Date: Sun, 15 Aug 2004 09:31:19 +0100
| > | > | > | > | > | > | >> | > | Lines: 52
| > | > | > | > | > | > | >> | > | X-Priority: 3
| > | > | > | > | > | > | >> | > | X-MSMail-Priority: Normal
| > | > | > | > | > | > | >> | > | X-Newsreader: Microsoft Outlook Express
| > | > | > 6.00.2900.2180
| > | > | > | > | > | > | >> | > | X-MimeOLE: Produced By Microsoft MimeOLE
| > | > | > | > V6.00.2900.2180
| > | > | > | > | > | > | >> | > | X-RFC2646: Format=Flowed; Original
| > | > | > | > | > | > | >> | > | Message-ID:
| > | > <[email protected]>
| > | > | > | > | > | > | >> | > | Newsgroups:
| > | > | > microsoft.public.windowsxp.setup_deployment
| > | > | > | > | > | > | >> | > | NNTP-Posting-Host:
| > | > | > | > | > | > spc1-fare1-6-0-cust164.cosh.broadband.ntl.com
| > | > | > | > | > | > | >> | > 80.7.106.164
| > | > | > | > | > | > | >> | > | Path:
| > | > | > | > | > | > | >> | >
| > | > | > | > | > | > | >>
| > | > | > | > | > | >
| > | > | > | > | >
| > | > | > | >
| > | > | >
| > | >
| >
cpmsftngxa06.phx.gbl!cpmsftngxa10.phx.gbl!TK2MSFTFEED01.phx.gbl!TK2MSFTNGP08
| > | > | > | > | > | > | >> | > phx.gbl!TK2MSFTNGP10.phx.gbl
| > | > | > | > | > | > | >> | > | Xref: cpmsftngxa06.phx.gbl
| > | > | > | > | > | > | >> | >
| > | > microsoft.public.windowsxp.setup_deployment:119254
| > | > | > | > | > | > | >> | > | X-Tomcat-NG:
| > | > | > | > microsoft.public.windowsxp.setup_deployment
| > | > | > | > | > | > | >> | > |
| > | > | > | > | > | > | >> | > | Yes I agree, I got mine from the MSDN
site
| > as
| > | > we
| > | > | > are
| > | > | > | > | > members.
| > | > | > | > | > | > | >> | > |
| > | > | > | > | > | > | >> | > | I have an update on my status:-
| > | > | > | > | > | > | >> | > | I have now gone in as the Administrator
| > account
| > | > and
| > | > | > | > been
| > | > | > | > | > able
| > | > | > | > | > | > to
| > | > | > | > | > | > | >> create
| > | > | > | > | > | > | >> | > an
| > | > | > | > | > | > | >> | > | account with admin privaleges. When
| > logging
| > on
| > | > to
| > | > | > this
| > | > | > | > new
| > | > | > | > | > | > | >> account, I
| > | > | > | > | > | > | >> | > have
| > | > | > | > | > | > | >> | > | been able to set and reset my original
| > account
| > | > to
| > | > | > | > | > restricted
| > | > | > | > | > | > and
| > | > | > | > | > | > | >> back
| > | > | > | > | > | > | >> to
| > | > | > | > | > | > | >> | > | administrator again. Before this, even
| > when
| > | > logged
| > | > | > | > into
| > | > | > | > | > the
| > | > | > | > | > | > | >> | > Administrator
| > | > | > | > | > | > | >> | > | account I could not change these
settings.
| > | > | > | > | > | > | >> | > |
| > | > | > | > | > | > | >> | > | However, I still can't use the Microsoft
| > Update
| > | > | > site
| > | > | > as
| > | > | > | > it
| > | > | > | > | > | > tells
| > | > | > | > | > | > me
| > | > | > | > | > | > | >> I'm
| > | > | > | > | > | > | >> | > not
| > | > | > | > | > | > | >> | > | an administrator whichever account I'm
| > logged
| > | > into.
| > | > | > | > | > | > | >> | > |
| > | > | > | > | > | > | >> | > | Any more ideas?
| > | > | > | > | > | > | >> | > |
| > | > | > | > | > | > | >> | > | Vic
| > | > | > | > | > | > | >> | > | "Shenan Stanley"
<[email protected]>
| > | > wrote
| > | > | > in
| > | > | > | > | > message
| > | > | > | > | > | > | >> | > |
| > | > | > | > | > | > | > | >> | > | > Andrew E. wrote:
| > | > | > | > | > | > | >> | > | >> SP2 still isnt in a "final
| > release",and
| > | > even
| > | > | > when
| > | > | > | > it
| > | > | > | > | > | > | >> is,excpect
| > | > | > | > | > | > | >> | > | >> problems, installed 3rd party
software
| > is
| > | > most
| > | > | > | > | > | > | >> vulnerable.However
| > | > | > | > | > | > | >> to
| > | > | > | > | > | > | >> | > | >> fix the problem, R.click
update,select
| > run
| > | > | > as,type
| > | > | > | > in
| > | > | > | > | > youre
| > | > | > | > | > | > | >> | > | >> credentials (password etc).
| > | > | > | > | > | > | >> | > | >
| > | > | > | > | > | > | >> | > | >
| > | > | > | > | > | > | >> | > | > Where'd you get the information that
SP2
| > | > wasn't
| > | > | > in
| > | > | > | > "final
| > | > | > | > | > | > | >> release"?
| > | > | > | > | > | > | >> | > If
| > | > | > | > | > | > | >> | > | > you
| > | > | > | > | > | > | >> | > | > mean just because it is not available
on
| > | > Windows
| > | > | > | > Update -
| > | > | > | > | > | > that
| > | > | > | > | > | > | >> doesn't
| > | > | > | > | > | > | >> | > | > mean
| > | > | > | > | > | > | >> | > | > it isn't done. Anyone can get it from:
| > | > | > | > | > | > | >> | > | >
| > | > | > | > | > | > | >> | > | >
| > | > | > | > | > | > | >> | >
| > | > | > | > | > | > | >>
| > | > | > | > | > | >
| > | > | > | > | >
| > | > | > | >
| > | > | >
| > | >
| >
http://www.microsoft.com/downloads/details.aspx?FamilyId=049C9DBE-3B8E-4F30-
| > | > | > | > | > | > | >> | > 8245-9E368D3CDB5A&displaylang=en
| > | > | > | > | > | > | >> | > | >
| > | > | > | > | > | > | >> | > | > or
| > | > | > | > | > | > | >> | > | >
| > | > | > | > | > | > | >> | > | > http://snipurl.com/8bqy
| > | > | > | > | > | > | >> | > | >
| > | > | > | > | > | > | >> | > | > Sure, it recommends not getting this
for
| > | > | > upgrading
| > | > | > | > one
| > | > | > | > | > | > machine,
| > | > | > | > | > | > | >> but
| > | > | > | > | > | > | >> it
| > | > | > | > | > | > | >> | > | > will
| > | > | > | > | > | > | >> | > | > work just like the release on the 16th
| > will
| > | > fro
| > | > | > | > | > | > WindowsUpdate.
| > | > | > | > | > | > | >> 266MB
| > | > | > | > | > | > | >> | > | > download though.
| > | > | > | > | > | > | >> | > | >
| > | > | > | > | > | > | >> | > | > --
| > | > | > | > | > | > | >> | > | > <- Shenan ->
| > | > | > | > | > | > | >> | > | > --
| > | > | > | > | > | > | >> | > | > The information is provided "as is",
with
| > no
| > | > | > | > guarantees
| > | > | > | > | > of
| > | > | > | > | > | > | >> | > | > completeness, accuracy or timeliness,
and
| > | > without
| > | > | > | > | > warranties
| > | > | > | > | > | > of
| > | > | > | > | > | > | >> any
| > | > | > | > | > | > | >> | > | > kind, express or implied. In other
| > words,
| > | > read
| > | > | > up
| > | > | > | > before
| > | > | > | > | > you
| > | > | > | > | > | > | >> take
| > | > | > | > | > | > | >> any
| > | > | > | > | > | > | >> | > | > advice - you are the one ultimately
| > | > responsible
| > | > | > for
| > | > | > | > your
| > | > | > | > | > | > actions.
| > | > | > | > | > | > | >> | > | >
| > | > | > | > | > | > | >> | > | >
| > | > | > | > | > | > | >> | > |
| > | > | > | > | > | > | >> | > |
| > | > | > | > | > | > | >> | > |
| > | > | > | > | > | > | >> | >
| > | > | > | > | > | > | >> |
| > | > | > | > | > | > | >> |
| > | > | > | > | > | > | >> |
| > | > | > | > | > | > | >>
| > | > | > | > | > | > | >
| > | > | > | > | > | > | >
| > | > | > | > | > | > |
| > | > | > | > | > | > |
| > | > | > | > | > | > |
| > | > | > | > | > | >
| > | > | > | > | > |
| > | > | > | > | > |
| > | > | > | > | > |
| > | > | > | > | >
| > | > | > | > |
| > | > | > | > |
| > | > | > | > |
| > | > | > | >
| > | > | > |
| > | > | > |
| > | > | > |
| > | > | >
| > | > |
| > | > |
| > | > |
| > | >
| > |
| > |
| > |
| >
|
|
|
 

Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments. After that, you can post your question and our members will help you out.

Ask a Question

Top