some users not able to log on to XP workstation

A

Allen C. Clark

I have an XP workstation connected to a Windows 2000
network. If I log in as user "lorie", the logon runs
without any problems. If I log in as user "jenb", a
dialog box pops up with "The system could not log you
on. Make sure your User name and domain are correct,
then type your password again. Letters in passwords must
be typed using the correct case." When I searched the
KB, the only article that references this message is
300433. This has nothing to do domain users logging into
a workstation. Why can one user log on, but the other
cannot. Nothing is displayed in the logs either.

TIA

Allen
 
I

Ivan Sheng

Hi Allen,

I have 2 suggestions:

Suggestion 1:
=============

This issue could be caused by Kerberos error. Response too big for UDP, try
TCP.

We need to force Kerberos to use TCP resolved the issue. For more
information on configuring Kerberos to use TCP, see Q244474

How to Force Kerberos to Use TCP Instead of UDP WGID:324
ID: 244474.KB.EN-US CREATED:http://support.microsoft.com/?id=244474


Suggestion 2:
=============

Corrupt user profile?

Remove jenb's user profile: delete the folder C:\Windows\documents and
settings\jenb.


Please let me know if you have any questions.

Ivan Sheng
Microsoft Online Partner Support
MCSD,MCSE4,2000,MCDBA,CCNA,ASE
Get Secure! ¨C www.microsoft.com/security

This posting is provided ¡°as is¡± with no warranties and confers no rights.






--------------------
| Content-Class: urn:content-classes:message
| From: "Allen C. Clark" <[email protected]>
| Sender: "Allen C. Clark" <[email protected]>
| Subject: some users not able to log on to XP workstation
| Date: Wed, 17 Sep 2003 13:31:30 -0700
| Lines: 16
| Message-ID: <[email protected]>
| MIME-Version: 1.0
| Content-Type: text/plain;
| charset="iso-8859-1"
| Content-Transfer-Encoding: 7bit
| X-Newsreader: Microsoft CDO for Windows 2000
| X-MimeOLE: Produced By Microsoft MimeOLE V5.50.4910.0300
| Thread-Index: AcN9Wq2c2vDicHv6RCyveXzJEEZL5Q==
| Newsgroups: microsoft.public.windowsxp.network_web
| Path: cpmsftngxa06.phx.gbl
| Xref: cpmsftngxa06.phx.gbl microsoft.public.windowsxp.network_web:133969
| NNTP-Posting-Host: TK2MSFTNGXA11 10.40.1.163
| X-Tomcat-NG: microsoft.public.windowsxp.network_web
|
| I have an XP workstation connected to a Windows 2000
| network. If I log in as user "lorie", the logon runs
| without any problems. If I log in as user "jenb", a
| dialog box pops up with "The system could not log you
| on. Make sure your User name and domain are correct,
| then type your password again. Letters in passwords must
| be typed using the correct case." When I searched the
| KB, the only article that references this message is
| 300433. This has nothing to do domain users logging into
| a workstation. Why can one user log on, but the other
| cannot. Nothing is displayed in the logs either.
|
| TIA
|
| Allen
|
|
 
A

Allen C Clark

Sorry for the delay in getting back to the newsgroup.

I found that if the user password begins with the numeral
1, it does not work. I changed the user to begin with an
alhpa character, and it worked without problem. The same
user (with the password that began with 1) was able to log
on to the network on a Windows98 system, but could not log
on an XP Pro machine until the password was changed to
begin with another character. Could the mentioned
Kerberos issue cause this behaviour? If not, can anyone
explain how by just changing the password, the problem was
resolved.

Thanks,
Allen
 
I

Ivan Sheng [MSFT]

Hi Allen,

Thank you for your reply.

I am glad to see you found the solution. So far we didn't receive such kind
of report and it doesn't look like a Kerberos issue. It should be system
specific issue although the root cause hasn't been determined.

Ivan Sheng
Microsoft Online Partner Support
MCSD,MCSE4,2000,MCDBA,CCNA,ASE
Get Secure! ¨C www.microsoft.com/security

This posting is provided ¡°as is¡± with no warranties and confers no rights.






--------------------
| Content-Class: urn:content-classes:message
| From: "Allen C Clark" <[email protected]>
| Sender: "Allen C Clark" <[email protected]>
| References: <[email protected]>
<[email protected]>
| Subject: RE: some users not able to log on to XP workstation
| Date: Thu, 25 Sep 2003 13:24:16 -0700
| Lines: 108
| Message-ID: <[email protected]>
| MIME-Version: 1.0
| Content-Type: text/plain;
| charset="iso-8859-1"
| Content-Transfer-Encoding: quoted-printable
| X-Newsreader: Microsoft CDO for Windows 2000
| X-MIMEOLE: Produced By Microsoft MimeOLE V5.50.4910.0300
| Thread-Index: AcODov3pbmZ1CRf9RGuMKB96ruO42w==
| Newsgroups: microsoft.public.windowsxp.network_web
| Path: cpmsftngxa06.phx.gbl
| Xref: cpmsftngxa06.phx.gbl microsoft.public.windowsxp.network_web:135779
| NNTP-Posting-Host: TK2MSFTNGXA09 10.40.1.161
| X-Tomcat-NG: microsoft.public.windowsxp.network_web
|
| Sorry for the delay in getting back to the newsgroup.
| I found that if the user password begins with the numeral
| 1, it does not work. I changed the user to begin with an
| alhpa character, and it worked without problem. The same
| user (with the password that began with 1) was able to log
| on to the network on a Windows98 system, but could not log
| on an XP Pro machine until the password was changed to
| begin with another character. Could the mentioned
| Kerberos issue cause this behaviour? If not, can anyone
| explain how by just changing the password, the problem was
| resolved.
| Thanks,
| Allen
| >-----Original Message-----
| >Hi Allen,
| >
| >I have 2 suggestions:
| >
| >Suggestion 1:
| >=============
| >
| >This issue could be caused by Kerberos error. Response
| too big for UDP, try
| >TCP.
| >
| >We need to force Kerberos to use TCP resolved the issue.
| For more
| >information on configuring Kerberos to use TCP, see
| Q244474
| >
| >How to Force Kerberos to Use TCP Instead of UDP WGID:324
| >ID: 244474.KB.EN-US CREATED:http://support.microsoft.com/?
| id=244474
| >
| >
| >Suggestion 2:
| >=============
| >
| >Corrupt user profile?
| >
| >Remove jenb's user profile: delete the folder
| C:\Windows\documents and
| >settings\jenb.
| >
| >
| >Please let me know if you have any questions.
| >
| >Ivan Sheng
| >Microsoft Online Partner Support
| >MCSD,MCSE4,2000,MCDBA,CCNA,ASE
| >Get Secure! ¨C www.microsoft.com/security
| >
| >This posting is provided ¡°as is¡± with no warranties and
| confers no rights.
| >
| >
| >
| >
| >
| >
| >--------------------
| >| Content-Class: urn:content-classes:message
| >| From: "Allen C. Clark" <[email protected]>
| >| Sender: "Allen C. Clark" <[email protected]>
| >| Subject: some users not able to log on to XP workstation
| >| Date: Wed, 17 Sep 2003 13:31:30 -0700
| >| Lines: 16
| >| Message-ID: <[email protected]>
| >| MIME-Version: 1.0
| >| Content-Type: text/plain;
| >| charset="iso-8859-1"
| >| Content-Transfer-Encoding: 7bit
| >| X-Newsreader: Microsoft CDO for Windows 2000
| >| X-MimeOLE: Produced By Microsoft MimeOLE V5.50.4910.0300
| >| Thread-Index: AcN9Wq2c2vDicHv6RCyveXzJEEZL5Q==
| >| Newsgroups: microsoft.public.windowsxp.network_web
| >| Path: cpmsftngxa06.phx.gbl
| >| Xref: cpmsftngxa06.phx.gbl
| microsoft.public.windowsxp.network_web:133969
| >| NNTP-Posting-Host: TK2MSFTNGXA11 10.40.1.163
| >| X-Tomcat-NG: microsoft.public.windowsxp.network_web
| >|
| >| I have an XP workstation connected to a Windows 2000
| >| network. If I log in as user "lorie", the logon runs
| >| without any problems. If I log in as user "jenb", a
| >| dialog box pops up with "The system could not log you
| >| on. Make sure your User name and domain are correct,
| >| then type your password again. Letters in passwords
| must
| >| be typed using the correct case." When I searched the
| >| KB, the only article that references this message is
| >| 300433. This has nothing to do domain users logging
| into
| >| a workstation. Why can one user log on, but the other
| >| cannot. Nothing is displayed in the logs either.
| >|
| >| TIA
| >|
| >| Allen
| >|
| >|
| >
| >.
| >
|
 

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