Some emails from windows mail are not received by the end receiver

[AUTUMN]

I send email messages, with or without attachments, to contacts in my address
book from windows mail and it appears that the messages go through (i.e. the
mail goes into the SENT box); however, the end users do not get the mail.
There are no error messages on my end, so I can never tell if my contact is
getting the message or not. This has occurred with Comcast users and more
recently with Verizon users...there may be others as well. When I send the
same message through my Charter web mail account, the email get to the
contacts as expected. Is Windows Mail not compatible with Comcast and
Verizon and others? How can this be corrected? Both HP and Charter indicate
it is not a problem on their end.

 

[Frank Saunders MS-MVP IE,OE/WM]

I send email messages, with or without attachments, to contacts in my
address
book from windows mail and it appears that the messages go through (i.e.
the
mail goes into the SENT box); however, the end users do not get the mail.
There are no error messages on my end, so I can never tell if my contact
is
getting the message or not. This has occurred with Comcast users and more
recently with Verizon users...there may be others as well. When I send
the
same message through my Charter web mail account, the email get to the
contacts as expected. Is Windows Mail not compatible with Comcast and
Verizon and others? How can this be corrected? Both HP and Charter
indicate
it is not a problem on their end.

Yes, plenty of people use WinMail with Comcast and Verizon.

If you have an anti-virus (or anything else) scanning email, it may be
telling WinMail the message has been sent when actually the server timed
out.

Email scanning should be turned off in any anti-virus. Also exclude EML
files from the scan. It provides no protection not provided by the regular
resident protection.
Besides that, McAfee and Norton are not compatible with Windows Mail and
Outlook Express and should be uninstalled. The latest version of Trend's
anti-virus seems to be causing problems too.

 

[AUTUMN]

I turned off only the outgoing email scanning from Norton and will see if
that makes a difference. What is an EML file?

Also, are you suggesting I uninstall Norton completely?

Thanks

 

[Guest]

An .eml file is the type of file Windows Mail stores email messages in.

If just disabling the email scanning doesn't help, and for many versions of
the Norton antivirus program, it doesn't, you'll have to uninstall the
Norton
program and probably then run this program to clean up what the uninstall
left behind:

<http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039>

You may even have to remove your email account under Windows Mail,
then restart Windows Mail and add the account again.

If this solves your problem, you may want a replacement antivirus program
that doesn't cause such problems in Windows Mail. Most versions of the
McAfee antivirus program and a recent version of the Trend antivirus
program are bad choices - they also cause problems in Windows Mail.
I recommend either avast! or AVG, either one with a custom install where
you tell it to leave out the part that scans email.

http://www.avast.com/eng/avast_4_home.html

http://free.grisoft.com/ww.download?prd=afe

 

[AUTUMN]

Hi Robert,

Believe me, I really appreciate your help. But I have to ask. How can it
be that the leading software provider has an ap that conflicts with one of
the most popular and widely sold virus protection vendors? Can this really
be true? Please let me know what you think.

Thanks...Mr. Autumn

 

[Guest]

Norton, McAfee, and Trend seem to have odd ideas of what compatible
with Vista means, and seem to care much more about getting your money
than making their products work correctly with Windows Mail. Microsoft
didn't seem to offer them any way to connect their products correctly with
Windows Mail, so they ended up using methods that usually work but
sometimes cause problems.

Microsoft seems to have given up on fixing all the problems in Windows
Mail, and now offers to let you download and install Windows Live Mail,
a different program with a similar name.

http://get.live.com/wlmail/overview

It's more resistant to problems caused by antivirus programs, but still
gets some.

Hi Robert,

Believe me, I really appreciate your help. But I have to ask. How can it
be that the leading software provider has an ap that conflicts with one of
the most popular and widely sold virus protection vendors? Can this
really
be true? Please let me know what you think.

Thanks...Mr. Autumn

 

[Gary VanderMolen]

The antivirus app has to developed specifically for the OS, not the
other way around. Lots of antivirus vendors got it right the first time
around (as far as full Vista compatibility). Norton and McAfee are
some of the few who didn't get it right. Which is not surprising since
they've never even gotten their own uninstall module to run correctly.
Both had to come out with special debris remover utilities:

Norton:
http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2005033108162039

McAfee:
http://service.mcafee.com/FAQDocument.aspx?id=107083&lc=1033

--
Gary VanderMolen, MS-MVP

Hi Robert,

Believe me, I really appreciate your help. But I have to ask. How can it
be that the leading software provider has an ap that conflicts with one of
the most popular and widely sold virus protection vendors? Can this really
be true? Please let me know what you think.

Thanks...Mr. Autumn

 

[Charlie Tame]

Hi Robert,

Believe me, I really appreciate your help. But I have to ask. How can it
be that the leading software provider has an ap that conflicts with one of
the most popular and widely sold virus protection vendors? Can this really
be true? Please let me know what you think.

Thanks...Mr. Autumn

Norton is a crock, most times I "Fix" computers all I have to do is
uninstall Norton and they come back to life. Just because you see it all
over the place doesn't mean it is any good, rather like bird droppings

 

[Frank Saunders MS-MVP IE,OE/WM]

Hi Robert,

Believe me, I really appreciate your help. But I have to ask. How can it
be that the leading software provider has an ap that conflicts with one of
the most popular and widely sold virus protection vendors? Can this
really
be true? Please let me know what you think.

Yes!

 

[Charlie Tame]

Yes!

Obviously Norton don't pay attention or they could have had us shot by
now It used to work until Peter Norton sold it...