Snapshot report

D

Doctor M$

Hi,

I've exported an Microsoft Access report in a Snapshot format and I sent
this .snp file by email. All of the user has got the Snapshot Viewer
(version 10.0) but some user tell me that he can see only the header of the
report and the other part of the document is a blank page. It seems that
Snapshot Viewer don't "read" the records but only the header part of the
file ...

Doc.

ITA:
Ciao a tutti
Ho esportato un report di Access in formato Snapshot e l'ho mandato via
email. Ogni utente ha lo Snapshot viewer (versione 10.0) ma alcuni utenti
lamerntano che nell'anteprima (e nella stampa) viene visualizzata solo
l'intestazione del foglio e non il resto delle righe. Sembra che il
programma veda solamente l'intestazione e non i record contenuti nel
documento. Qualche consiglio?

Doc.
 
R

Rick Brandt

Doctor said:
UP!

Sorry, but no one can help me?
Click to expand...

Either the file is corrupt or their installation of the viewer is corrupt.

Does it happen with all (or at least other) files?

Have they tried reinstalling the viewer?
 
D

Doctor M$

I tried reinstalling the viewer but nothing happens.
The file can't be corrupt because other user view the file and the
installation I hope is correct (they've only to download and run ... too
difficult? ^_^)

Alternatively:
another type of document that can't be modified? (no pdf please)

Thx at all

Doc
 
R

Rick Brandt

Doctor said:
I tried reinstalling the viewer but nothing happens.
The file can't be corrupt because other user view the file and the
installation I hope is correct (they've only to download and run ...
too difficult? ^_^)
Click to expand...

Sometimes printer drivers can cause problems for the Snapshot Viewer. Just
as in Access the Snapshot Viewer uses the default printer driver to render
the image. I would have the user try different printer drivers as their
default to see if that makes a difference.

If it does installing a new version of the their usual default printer
driver might fix it.
 
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