Shutdown problem

[Guest]

I am having a shutdown problems with windows xp that I have not been able to
find a solution for.

Very frequently, though not always, when I try to shutdown or restart
windows I get a series of "program not responding dialogs." The series is
generally the same. With my desktop still present I get this dialog for the
following programs: "network associates error reporting service," "McAfee
updater," "Hsm Sink Window," "Ati tray icon application," "DIEmWin," "Acrobat
try icon," and "kmw_run.exe" If I choose to end each of these tasks, then
windows proceeds to the shutdown screen where it hangs again. Then I get two
more "program not responding dialogs": "ctfmon.exe" and "explorer.exe."
After ending these two tasks my computer finally shuts down.

I know what each of these programs is except "DIEmWin" and "Hsm Sink
Window." I'm not sure if the problem is with one of these programs--I have
googled them both and had a difficult time finding out what they are. Or
perhaps the problem is with McAfee Virus Scanner, since the first two program
are associated with it. Or maybe the problem has to do with something else
entirely and these are just symptoms.

Any advice on how to solve or troubleshoot this problem would be greatly
appreciated.

 

[Guest]

You didnt mention which mcafee version youre running....Either way,mcafee
uses alot of the OS resources,might disable auto update (it chks for updates
every 5 minutes)....Also,thier are a couple of hotfixes geared toward the
problem
(s),one is 894472 and 892489.Also,you should not run mcafee firewall with xp
firewall,install one or the other...

 

[Gerry Cornell]

Download and install the User
Profile Hive Cleanup Service
Download details: User Profile Hive Cleanup Service
http://snipurl.com/5b61

UPHClean v1.5e readme.txt
http://snipurl.com/ko8m


--

Hope this helps.

Gerry
~~~~
FCA
Stourport, England

Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

 

[Stevo]

This is a common problem and most likely everyone of the
non-responsive programs is at partially at fault. Try ending them
one by one in the Task Manager (assume WinXP) and rebooting without
one running to see if you get the same problems.

You had me worried about you for a minute when I saw DIEmWin; however,
I ran a google search for DIEmWin virus and found that, apparently, it
is a program that shuts down your graphics card (??).

Good luck...

Stevo