Shutdown not working

O

Oziebill

XP SP2 fully patched:

Last few days start/turnoff/turnoff or restart just hangs. If I repeat then
turnsoff or restarts.
Not sure if related, but wmplayer.exe shows as a process after it has been
terminated normally. Also, sometimes I get message that Windows Media Event
Viewer needs to close.

Windows Defender, AVG, Spybot and Adaware run daily without any problems
showing.


Help appreciated.

Bill
 
P

Pennywise

|>XP SP2 fully patched:
|>
|>Last few days start/turnoff/turnoff or restart just hangs. If I repeat then
|>turnsoff or restarts.
|>Not sure if related, but wmplayer.exe shows as a process after it has been
|>terminated normally. Also, sometimes I get message that Windows Media Event
|>Viewer needs to close.
|>
|>Windows Defender, AVG, Spybot and Adaware run daily without any problems
|>showing.

Download and run http://tinyurl.com/2h3yl

"A service to help with slow log off and unreconciled profile
problems."
 
W

Wesley Vogel

A Google search for Windows Media Event Viewer brings up nothing. That is
suspicious.

wmplayer.exe is normally the Windows Media Player located here...
C:\Program Files\Windows Media Player
and
C:\WINDOWS\system32\dllcache

There may also be one here...
C:\WINDOWS\RegisteredPackages\{B3C1B200-8F14-4C49-96D3-67425AD59914}

There are also trojans named wmplayer.exe

Update your antivirus software and run a full system scan.

Update whatever anti-spyware applications that you have and run a full
system scan with each one.

You might want to start in Safe Mode to run your antivirus and anti-spyware
software.

Running a full system antivirus scan or anti-spyware scan in Safe Mode can
be a good idea. Some viruses and other malware like to conceal themselves
in areas Windows protects while using them. Safe mode will prevent those
applications access and therefore unprotect the viruses or other malware
allowing for easier removal.

How to start Windows in Safe Mode Windows XP
http://www.bleepingcomputer.com/forums/index.php?showtutorial=61#winxo

--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In
 
W

Wesley Vogel

Bill,

My...
C:\Program Files\Windows Media Player\wmplayer.exe is version 9.0.0.2980

The ones in Prefetch would normally be an ignore, but the fact that you have
three means that three *different* wmplayer.exe files have started at least
once on your machine.

How old are those wmplayer.exe.pf files? The Created date and the Modified
date?

Are you using WMP 8, 9 ,10 or 11?

Do you have WMP 11? It's beta, that might be the problem.

C:\WINDOWS\RegisteredPackages\{B3C1B200-8F14-4C49-96D3-67425AD59914}\
wmplayer.exe version 8.0.0.4490 Looks like WMP 8. If I remember right 8
comes with XP.

I do not have...
C:\WINDOWS\RegisteredPackages\{DD90D410-1823-43EB-9A16-A2331BF08799}\ is
apparently WMP 10

You probably do not have this folder because XP was pre-installed on your
machine and you did not get a real XP CD, just a restore CD.
C:\WINDOWS\system32\dllcache

This folder probably exists because you installed SP2.
C:\WINDOWS\ServicePackFiles\i386

I do not remember if SP2 includes WMP 10 or what. I do not have SP2.

The one in $backup$ is probably the same as the one in
C:\WINDOWS\RegisteredPackages\{DD90D410-1823-43EB-9A16-A2331BF08799}

--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In
 
O

Oziebill

Wes

Currently using WMP10 - started with 8, then 9. Never had 11 (wary of beta).

The prefetched entries seem to relate to each of these three versions.

It seems as though all three versions are accessed and the latest one is
that executed.

I say this because the three "Registered Packages" entries are also for
v8( the 8F14 you have), 9 (the backup one) and 10 (the 1823 one you do not
have). Also the last accessed dates for all three are current.

FWIW - Think I have a full OEM CD - cos I slipstreamed it with XP2 - and
(think) copied files to I386) for ease of updates. i.e. don't have to put XP
CD in drive. Make sense?

SP2 contains WMP9 - 10 was a more recent upgrade.

The only problem that showed up in my safe mode diagnostics this morning was
that invasive cookie from real.com. I think (repeat think) I have deleted
everything to do with realplayer. Trouble is it doesn't show up in
add/remove programs.

Back to my OP - the multiple instances are showing in Widows Task Manager
under "Processes" not under "Applications". This still occurring when I Exit
WMP, then run another clip. If I close the file and open another it does not
occur. What is the difference between WMP Application and WMP Process?

From my testing these multiple processes seem to make the shutdown hang.

Haven't had another instance of the Event Viewer - might try later to play
each of the clips I used when this happened over the weekend.

I've had a look in the WMP ng but can't see any references.

Thanks again for your assistance.

Bill



: Bill,
:
: My...
: C:\Program Files\Windows Media Player\wmplayer.exe is version 9.0.0.2980
:
: The ones in Prefetch would normally be an ignore, but the fact that you
have
: three means that three *different* wmplayer.exe files have started at
least
: once on your machine.
:
: How old are those wmplayer.exe.pf files? The Created date and the
Modified
: date?
:
: Are you using WMP 8, 9 ,10 or 11?
:
: Do you have WMP 11? It's beta, that might be the problem.
:
: C:\WINDOWS\RegisteredPackages\{B3C1B200-8F14-4C49-96D3-67425AD59914}\
: wmplayer.exe version 8.0.0.4490 Looks like WMP 8. If I remember right 8
: comes with XP.
:
: I do not have...
: C:\WINDOWS\RegisteredPackages\{DD90D410-1823-43EB-9A16-A2331BF08799}\ is
: apparently WMP 10
:
: You probably do not have this folder because XP was pre-installed on your
: machine and you did not get a real XP CD, just a restore CD.
: C:\WINDOWS\system32\dllcache
:
: This folder probably exists because you installed SP2.
: C:\WINDOWS\ServicePackFiles\i386
:
: I do not remember if SP2 includes WMP 10 or what. I do not have SP2.
:
: The one in $backup$ is probably the same as the one in
: C:\WINDOWS\RegisteredPackages\{DD90D410-1823-43EB-9A16-A2331BF08799}
:
: --
: Hope this helps. Let us know.
:
: Wes
: MS-MVP Windows Shell/User
:
: In : Oziebill <[email protected]> hunted and pecked:
: > Thanks to all - I have a few extra instances of wmplayer,exe - do any
look
: > suspicious?
: >
: > I've run the User Profile Hive Cleanup Service - wmplayer still remains
as
: > an active process, and shutdown takes some seconds longer. Have not been
: > able to replicate the Media Event message.
: >
: > Intend running AV etc in Safe mode shortly.
: >
: > Bill
: >
: >
: >
: >
: >
: > : >> A Google search for Windows Media Event Viewer brings up nothing. That
: >> is suspicious.
: >>
: >> wmplayer.exe is normally the Windows Media Player located here...
: >> C:\Program Files\Windows Media Player
: >> and
: >> C:\WINDOWS\system32\dllcache
: >>
: >> There may also be one here...
: >> C:\WINDOWS\RegisteredPackages\{B3C1B200-8F14-4C49-96D3-67425AD59914}
: >>
: >> There are also trojans named wmplayer.exe
: >>
: >> Update your antivirus software and run a full system scan.
: >>
: >> Update whatever anti-spyware applications that you have and run a full
: >> system scan with each one.
: >>
: >> You might want to start in Safe Mode to run your antivirus and
: >> anti-spyware software.
: >>
: >> Running a full system antivirus scan or anti-spyware scan in Safe Mode
: >> can be a good idea. Some viruses and other malware like to conceal
: >> themselves in areas Windows protects while using them. Safe mode will
: >> prevent those applications access and therefore unprotect the viruses
or
: >> other malware allowing for easier removal.
: >>
: >> How to start Windows in Safe Mode Windows XP
: >> http://www.bleepingcomputer.com/forums/index.php?showtutorial=61#winxo
: >>
: >> --
: >> Hope this helps. Let us know.
: >>
: >> Wes
: >> MS-MVP Windows Shell/User
: >>
: >> In : >> Oziebill <[email protected]> hunted and pecked:
: >>> XP SP2 fully patched:
: >>>
: >>> Last few days start/turnoff/turnoff or restart just hangs. If I repeat
: >>> then turnsoff or restarts.
: >>> Not sure if related, but wmplayer.exe shows as a process after it has
: >>> been terminated normally. Also, sometimes I get message that Windows
: >>> Media Event Viewer needs to close.
: >>>
: >>> Windows Defender, AVG, Spybot and Adaware run daily without any
problems
: >>> showing.
: >>>
: >>>
: >>> Help appreciated.
: >>>
: >>> Bill
:
 
W

Wesley Vogel

Bill,

Some times a running program will show up in both Applications and Processes
in the Task Manager.

Task Manager
Programs that are running
The Applications tab shows the status of the programs running on your
computer.
On this tab, you can Go to Process.
Right click the program
Select: Go to Process
This will switch to the Processes tab with
the related process highlighted.

Programs running that are shown only under Processes are running in the
background, like a service. Or sometimes, as you have seen, when something
doesn't work quite right.

You can right click the orphaned wmplayer.exe under Processes, select End
Task, and click YES to the Warning.

---------------------------
Task Manager Warning
---------------------------
WARNING: Terminating a process can cause undesired
results including loss of data and system instability. The
process will not be given the chance to save its state or
data before it is terminated. Are you sure you want to
terminate the process?
---------------------------

MS explains...

[[processes
An executable program, such as Windows Explorer, or a service, such as
MSTask.]]

[[Process is the technical term for any program code that runs in its own
address space. ]]

[[program
A complete, self-contained set of computer instructions that you use to
perform a specific task, such as word processing, accounting, or data
management. Program is also called application.]]

But this really sez it.

That’s because most of these processes – including most services – run in a
hidden window. This is how Task Manager determines the processes that appear
on the Applications tab. If you can see the window in which the process is
running, then it shows up as an application. If you can’t see the window,
then it doesn’t show up as an application.

--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In
 

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