"Show this folder as as e-mail Address Book" is greyed out

K

Kent

I just updated to Win7 with a clean install and reinstalled Office 2007. I
restored the Outlook.pst file using Easy transfer. All emails and accounts
are present but ALL my Contact folders do not display as Address Books. In
all the Contact Folders the "Show this folder as an e-mail Address Book" is
greyed out
 
R

Russ Valentine

Nice to know that Windows Easy Transfer remains broken even in Windows 7.
Kudos to Microsoft.
 
G

Gordon

Kent said:
I just updated to Win7 with a clean install and reinstalled Office 2007.
I
restored the Outlook.pst file using Easy transfer. All emails and
accounts
are present but ALL my Contact folders do not display as Address Books.
In
all the Contact Folders the "Show this folder as an e-mail Address Book"
is
greyed out
Click to expand...

If you'd done ANY research you would have discovered that using WET with
Outlook corrupts your mail profile.
Create a new mail profile and attach the existing pst file to it.
Do NOT use WET in future to transfer data from one Outlook to another.
 
R

Russ Valentine

Kent did do the research. Like most of us, he probably found the answer
right after he posted the question.
 
M

Mike

Kent said:
I just updated to Win7 with a clean install and reinstalled Office 2007. I
restored the Outlook.pst file using Easy transfer. All emails and accounts
are present but ALL my Contact folders do not display as Address Books. In
all the Contact Folders the "Show this folder as an e-mail Address Book" is
greyed out
Click to expand...

Kent,

I have the same problem. Where did you find your solution?

Mike
 
R

Russ Valentine

Time for someone else to do a little research. It's hardly a secret. Can you
read newsgroups?
 
D

Diane Poremsky [MVP]

If you have Contacts in the Contacts folder but they are not accessible when
you click on the To button, check these settings:

Make sure the Contact folder is enabled as an email address book. Right
click the Contacts folder, choose Properties then Outlook Address Book. Is
the box to enable as email address book is checked?

If this is grayed out...

Go to Tools | Email Accounts, choose View or change existing directories or
address book. Is the Outlook Address Book present? If it isn't listed, add
it and close and restart Outlook. If it is listed, then remove it and close
then restart Outlook and repeat these steps to add it.

If you are using Outlook 2007 and the the checkbox is grayed, you'll need to
make a new profile as you can't add the Outlook Address Book service due to
a bug.

--
Diane Poremsky [MVP - Outlook]

Outlook & Exchange Solutions Center: http://www.slipstick.com/

Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

Do you keep Outlook open 24/7? Vote in our poll:
http://forums.slipstick.com/showthread.php?t=22205
 
N

Netdweeb

Apparently the profile is corrupted and the steps you are suggesting - while
they SHOULD work - don't :(. I have multiple email accounts in my profile and
so creating a new one - which seems to be the only way around it once the
transfer program breaks things - is a bit of work. Oh well. ...

Diane Poremsky said:
If you have Contacts in the Contacts folder but they are not accessible when
you click on the To button, check these settings:

Make sure the Contact folder is enabled as an email address book. Right
click the Contacts folder, choose Properties then Outlook Address Book. Is
the box to enable as email address book is checked?

If this is grayed out...

Go to Tools | Email Accounts, choose View or change existing directories or
address book. Is the Outlook Address Book present? If it isn't listed, add
it and close and restart Outlook. If it is listed, then remove it and close
then restart Outlook and repeat these steps to add it.

If you are using Outlook 2007 and the the checkbox is grayed, you'll need to
make a new profile as you can't add the Outlook Address Book service due to
a bug.

--
Diane Poremsky [MVP - Outlook]

Outlook & Exchange Solutions Center: http://www.slipstick.com/

Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

Do you keep Outlook open 24/7? Vote in our poll:
http://forums.slipstick.com/showthread.php?t=22205

Mike said:
Kent,

I have the same problem. Where did you find your solution?

Mike
Click to expand...
Click to expand...
 
J

JohnDaddyo

Netdweeb said:
Apparently the profile is corrupted and the steps you are suggesting - while
they SHOULD work - don't :(. I have multiple email accounts in my profile and
so creating a new one - which seems to be the only way around it once the
transfer program breaks things - is a bit of work. Oh well. ...

Diane Poremsky said:
If you have Contacts in the Contacts folder but they are not accessible when
you click on the To button, check these settings:

Make sure the Contact folder is enabled as an email address book. Right
click the Contacts folder, choose Properties then Outlook Address Book. Is
the box to enable as email address book is checked?

If this is grayed out...

Go to Tools | Email Accounts, choose View or change existing directories or
address book. Is the Outlook Address Book present? If it isn't listed, add
it and close and restart Outlook. If it is listed, then remove it and close
then restart Outlook and repeat these steps to add it.

If you are using Outlook 2007 and the the checkbox is grayed, you'll need to
make a new profile as you can't add the Outlook Address Book service due to
a bug.

--
Diane Poremsky [MVP - Outlook]

Outlook & Exchange Solutions Center: http://www.slipstick.com/

Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

Do you keep Outlook open 24/7? Vote in our poll:
http://forums.slipstick.com/showthread.php?t=22205

Mike said:
:

I just updated to Win7 with a clean install and reinstalled Office 2007.
I
restored the Outlook.pst file using Easy transfer. All emails and
accounts
are present but ALL my Contact folders do not display as Address Books.
In
all the Contact Folders the "Show this folder as an e-mail Address Book"
is
greyed out
--
Kent

Kent,

I have the same problem. Where did you find your solution?

Mike
Click to expand...
Click to expand...
Click to expand...
 
J

JohnDaddyo

"Show this folder as an e-mail Address Book"


I have created a new Profile a few times, adding one, removing
one. Unfortunately, the box is still grayed out for me.
I'm so confused that I'm not even sure if I/m asking the correct
thing.
I can see all my Contacts if I go to Address Book and click the drop
down and select Contacts. If I select OAB, nothing.
Of course, no Contacts show if I click Contacts on the sidebar. Any help,
much appreciated. May I add that if my issue seems dumb or has been answered
a thousand times before, please do not follow an urge to post
a bitter, sarcastic remark? I appreciate how the MS professionals display
patience and I will gladly wait for their help.

John
 
R

Russ Valentine

It appears as if your Outlook Address Book is working as it should. There
are never any entries in the "Outlook Address Book." They should only appear
in the Contacts Folder.
By definition you have a Contacts Folder somewhere that has entries, but it
is not the one you are currently displaying in your Navigation Pane. Use
Folder List view to display all your folders so you can find your active
Contacts Folder.
 
C

cragland92024

Outlook2007 installed on Windows7. Brought .pst over from XP machine.
Everything ok except, like this thread is discussing, email address do not
show in address book.

I was able to 'bold' the check box to enable contacts for address book under
contact properties by opening alternate .pst files. But still no emails in
address book.

I then went to Control Panel and removed the 'outlook' profile and re-added.
Still no emails in address book. I'm new to this community stuff but you
mentioned reading 'newsgroups' in a previous post. Could you please edify
for a guy who requires pictures? thanks

cole
 
R

Russ Valentine

C

cragland92024

Well, my friend and I came up with a work-around. He has his contacts
organized in categories within the contacts folder. So in the left
folder-list panel, we would create a new category for the first old category
ie new='friends1', old='friends'. Then click on 'friends', Ctrl 'A' the
contacts and drag them into 'friends1'. Remove 'friends' and move on to the
next.

In each case, we tested with a new message, clicking on the 'To' button, and
contact names would show up.

Now we were not done yet. Because we had sync'd outlook several time with
Dmailer software as well as dropping several .pst files in default local, the
'contact' code couldn't decide which was the default email for the contact
even-though they were the same, so it creates a drop down list in email box
on the contact form. We had to select the email in order to 'set it'.

After that, all the email addresses appeared in the Address Book. Its seem
a little convoluted but it worked and requires not too much effort - you kind
of get into a rhythm.
 

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