Shortcuts in the Navigation Pane

[Guest]

This has been discussed in some other posts, but my problem hasn't really
been answered.

I used to use Groups and Shortcuts to create a type of "File Cabinet" for my
e-mails, calendars, notes, etc. For example, I want to create a "Client A"
Group with shortcuts to the Client A public e-mail folder, the Client A
public Calendar, my personal E-Mail folder for Client A and my personal Note
folder for Client A. I'm now trying to do this in the navigation pane for
Outlook 2003.

I've created the groups and shortcuts successfully, but when I exit out of
Outlook and then open it back up, everything disappears. Oddly enough, if I
then exit again and open up, some other shortcuts pop-up. If I do it again,
then everything disappears again...and so on.

Also, I noted that there's an XML file in my user settings folder that seems
to have info on my original groups and shortcuts.

Help!

 

[Diane Poremsky [MVP]]

For some people the navigation pane seems buggy. Did you upgrade from a
previous version? If so, find and delete the *.FAV file (C:\Documents and
Settings\username\Application Data\Microsoft\Outlook) - upgraders seem to
have the most problems and my theory is that Outlook tries to reload the
FAV.

Otherwise, delete the XML and hope it works better with a new one.

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)



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