Sharing internet with a router

G

Guest

I have a

DI 704P router and a

DSL 300T Ethernet modem

When the modem is connected directly to my computer I can access the
Internet. However when connected to the router and the computer is connected
to the router I cannot access the Internet. The router web server says the
modem is connected to the web. In widows Network connection widow the LAN
connection is shown and an Internet gateway is shown. However Internet
explorer will not access the Internet.

Can anyone help.

Jan
 
C

Chuck

I have a

DI 704P router and a

DSL 300T Ethernet modem

When the modem is connected directly to my computer I can access the
Internet. However when connected to the router and the computer is connected
to the router I cannot access the Internet. The router web server says the
modem is connected to the web. In widows Network connection widow the LAN
connection is shown and an Internet gateway is shown. However Internet
explorer will not access the Internet.

Can anyone help.

Jan
Click to expand...

Jan,

With the modem connected to the computer, and the computer online:
1) From a command window, "ipconfig /release".
2) Shutdown and power off the computer.
3) Power off the modem.
4) Connect the modem, router, computer.
5) Power up the modem.
6) Power up the router.
7) Power up the computer.

Analyse the connectivity problem.
From a command window:
1) Ping www.yahoo.com.
2) Ping 66.94.230.33.
Report success / exact text of error messages.

From your browser:
3) Browse www.yahoo.com.
4) Browse 66.94.230.33.
Report success / exact text of error messages.

Cheers,
Chuck
Paranoia comes from experience - and is not necessarily a bad thing.
 
G

Guest

Chuck said:
Jan,

With the modem connected to the computer, and the computer online:
1) From a command window, "ipconfig /release".
2) Shutdown and power off the computer.
3) Power off the modem.
4) Connect the modem, router, computer.
5) Power up the modem.
6) Power up the router.
7) Power up the computer.

Analyse the connectivity problem.
From a command window:
1) Ping www.yahoo.com.
2) Ping 66.94.230.33.
Report success / exact text of error messages.

From your browser:
3) Browse www.yahoo.com.
4) Browse 66.94.230.33.
Report success / exact text of error messages.

Cheers,
Chuck
Paranoia comes from experience - and is not necessarily a bad thing.
Click to expand...

The above tests produced the following errors
1) Produced the error message
Ping request could not find host www.yahoo.com. Please check the name and
try again.

2) Produced the error
Request timed out
Request timed out
Request timed out
Request timed out

Ping statistics for 66.94.230.33
Packets: sent = 4, Received = 0, Lost = 4 (100% loss)

3) Produced the error
Internet Explorer could not open search page

4) Produced the error
Internet Explorer could not open search page

thanks Jan
 
C

Chuck

The above tests produced the following errors
1) Produced the error message
Ping request could not find host www.yahoo.com. Please check the name and
try again.

2) Produced the error
Request timed out
Request timed out
Request timed out
Request timed out

Ping statistics for 66.94.230.33
Packets: sent = 4, Received = 0, Lost = 4 (100% loss)

3) Produced the error
Internet Explorer could not open search page

4) Produced the error
Internet Explorer could not open search page

thanks Jan
Click to expand...

Jan,

OK, the router is definitely not connecting at all. As opposed to DNS problems,
etc.

Do you have the latest firmware on the DI-604P? Note the D-Link router install
guide web page mentions that there are THREE separate versions of this router,
each with its own drivers, guides, and firmware:
<http://www.dlink.com/products/support.asp?pid=63&sec=0#quickInstallGuides>

Did you do the "ipconfig /release" before installing the router?

What type of DSL do you have - fixed ip, dynamic ip, PPPoE? Is the router
configured per instructions of your ISP?

What exactly are you looking at when "the router web server says the modem is
connected to the web"?

Try repeating the 7 step router install process, but wait 10 - 15 minutes before
powering up the modem (IOW wait 10 - 15 minutes between steps 4 and 5).

You need an additional cable to connect modem to router to computer. Can you
try another cable?

Cheers,
Chuck
Paranoia comes from experience - and is not necessarily a bad thing.
 
G

Guest

Chuck said:
Jan,

OK, the router is definitely not connecting at all. As opposed to DNS problems,
etc.

Do you have the latest firmware on the DI-604P? Note the D-Link router install
guide web page mentions that there are THREE separate versions of this router,
each with its own drivers, guides, and firmware:
<http://www.dlink.com/products/support.asp?pid=63&sec=0#quickInstallGuides>

Did you do the "ipconfig /release" before installing the router?

What type of DSL do you have - fixed ip, dynamic ip, PPPoE? Is the router
configured per instructions of your ISP?

What exactly are you looking at when "the router web server says the modem is
connected to the web"?

Try repeating the 7 step router install process, but wait 10 - 15 minutes before
powering up the modem (IOW wait 10 - 15 minutes between steps 4 and 5).

You need an additional cable to connect modem to router to computer. Can you
try another cable?

Cheers,
Chuck
Paranoia comes from experience - and is not necessarily a bad thing.
Click to expand...

Do you have the latest firmware on the DI-704P?
Yes I downloaded the latest firmware.

Did you do the "ipconfig /release" before installing the router?
Yes I used ipconfig /release before installing the router

What type of DSL do you have ?
Dynamic IP as stipulated by my ISP

What exactly are you looking at when "the router web server says the modem
is connected to the web"?
In the routers web server under status the WAN indicates connected and an IP
address supplied by the ISP can be seen.

Try repeating the 7 step router install process, but wait 10 - 15 minutes
before powering up the modem (IOW wait 10 - 15 minutes between steps 4 and 5).
Tried that but still no luck.

You need an additional cable to connect modem to router to computer. Can you
try another cable?
Yes tried different cable and still no connection.

Thanks Jan
 
C

Chuck

Do you have the latest firmware on the DI-704P?
Yes I downloaded the latest firmware.

Did you do the "ipconfig /release" before installing the router?
Yes I used ipconfig /release before installing the router

What type of DSL do you have ?
Dynamic IP as stipulated by my ISP

What exactly are you looking at when "the router web server says the modem
is connected to the web"?
In the routers web server under status the WAN indicates connected and an IP
address supplied by the ISP can be seen.

Try repeating the 7 step router install process, but wait 10 - 15 minutes
before powering up the modem (IOW wait 10 - 15 minutes between steps 4 and 5).
Tried that but still no luck.

You need an additional cable to connect modem to router to computer. Can you
try another cable?
Yes tried different cable and still no connection.

Thanks Jan
Click to expand...

Jan,

OK, the router does connect to your ISP, and is getting a WAN address. Your
computer connects to the router (you're looking at the router status website).
So there's no problem with the router being accepted by the BT infrastructure.

But, even with the router connecting successfully to the ISP, and your computer
able to access the router, your computer can't get any traffic from the internet
(even pinging by ip address is unsuccessful).

Does your computer use any client software provided by BT?

Are you reading and writing here with the computer connected directly to the
modem?

Do you have any firewall software on the computer?

Let's take a look at the ipconfig and static route table for the computer.
Start - Run - "cmd". Type "ipconfig /all >c:\ipconfig.txt" into the command
window - Open c:\ipconfig.txt in Notepad, copy and paste into your next post.
Start - Run - "cmd". Type "route print >c:\route.txt" into the command window -
Open c:\route.txt in Notepad, copy and paste into your next post.

Cheers,
Chuck
Paranoia comes from experience - and is not necessarily a bad thing.
 
G

Guest

Chuck said:
Jan,

OK, the router does connect to your ISP, and is getting a WAN address. Your
computer connects to the router (you're looking at the router status website).
So there's no problem with the router being accepted by the BT infrastructure.

But, even with the router connecting successfully to the ISP, and your computer
able to access the router, your computer can't get any traffic from the internet
(even pinging by ip address is unsuccessful).

Does your computer use any client software provided by BT?

Are you reading and writing here with the computer connected directly to the
modem?

Do you have any firewall software on the computer?

Let's take a look at the ipconfig and static route table for the computer.
Start - Run - "cmd". Type "ipconfig /all >c:\ipconfig.txt" into the command
window - Open c:\ipconfig.txt in Notepad, copy and paste into your next post.
Start - Run - "cmd". Type "route print >c:\route.txt" into the command window -
Open c:\route.txt in Notepad, copy and paste into your next post.

Cheers,
Chuck
Paranoia comes from experience - and is not necessarily a bad thing.
Click to expand...

Does your computer use any client software provided by BT?
Yes there is client software on the system.

Are you reading and writing here with the computer connected directly to the
modem?
Yes

Do you have any firewall software on the computer?
Yes zone alarm but I have disabled it.

"ipconfig /all >c:\ipconfig.txt

Windows IP Configuration



Host Name . . . . . . . . . . . . : JanMain

Primary Dns Suffix . . . . . . . :

Node Type . . . . . . . . . . . . : Unknown

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No



Ethernet adapter Local Area Connection:



Connection-specific DNS Suffix . : MSHOME

Description . . . . . . . . . . . : SMC EZ Card 10/100 PCI (SMC1211
Series)

Physical Address. . . . . . . . . : 00-00-B5-4B-9B-0D

Dhcp Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

IP Address. . . . . . . . . . . . : 192.168.0.105

Subnet Mask . . . . . . . . . . . : 255.255.255.0

Default Gateway . . . . . . . . . : 192.168.0.1

DHCP Server . . . . . . . . . . . : 192.168.0.1

DNS Servers . . . . . . . . . . . : 194.74.65.68

Lease Obtained. . . . . . . . . . : 01 November 2004 20:46:31

Lease Expires . . . . . . . . . . : 08 November 2004 20:46:31

route print
===========================================================================
Interface List
0x1 ........................... MS TCP Loopback interface
0x2 ...00 00 b5 4b 9b 0d ...... SMC EZ Card 10/100 PCI (SMC1211TX) - Packet
Scheduler Miniport
===========================================================================
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.0.1 192.168.0.105 20
127.0.0.0 255.0.0.0 127.0.0.1 127.0.0.1 1
192.168.0.0 255.255.255.0 192.168.0.105 192.168.0.105 20
192.168.0.105 255.255.255.255 127.0.0.1 127.0.0.1 20
192.168.0.255 255.255.255.255 192.168.0.105 192.168.0.105 20
224.0.0.0 240.0.0.0 192.168.0.105 192.168.0.105 20
255.255.255.255 255.255.255.255 192.168.0.105 192.168.0.105 1
Default Gateway: 192.168.0.1
===========================================================================
Persistent Routes:
None

Thanks Jan
 
C

Chuck

Does your computer use any client software provided by BT?
Yes there is client software on the system.

Are you reading and writing here with the computer connected directly to the
modem?
Yes

Do you have any firewall software on the computer?
Yes zone alarm but I have disabled it.
Click to expand...

<SNIP>

Jan,

Zone Alarm is known for its unreliability when disabled. :(

First, enable ZA, then configure it to trust the router (put the router LAN
address in the Trusted Zone list).

If that doesn't help, un install ZA totally. Follow ZA procedures to un
install.
<http://nh2.nohold.net/noHoldCust25/Prod_1/Articles55646/CompleteUninstallNonNT.html>

Activate the Microsoft firewall to protect you while you're booting back and
forth, switching between behind router (to test) and not behind router (to
post). If you're unprotected, you can be infected by a worm within 30 SECONDS
of connecting to some ISPs.

Cheers,
Chuck
Paranoia comes from experience - and is not necessarily a bad thing.
 
C

Chuck

Does your computer use any client software provided by BT?
Yes there is client software on the system.

Are you reading and writing here with the computer connected directly to the
modem?
Yes

Do you have any firewall software on the computer?
Yes zone alarm but I have disabled it.
Click to expand...

Jan,

Does the BT client software require you to enter your account and password when
connecting the computer to BT service?

Cheers,
Chuck
Paranoia comes from experience - and is not necessarily a bad thing.
 
G

Guest

Chuck said:
<SNIP>

Jan,

Zone Alarm is known for its unreliability when disabled. :(

First, enable ZA, then configure it to trust the router (put the router LAN
address in the Trusted Zone list).

If that doesn't help, un install ZA totally. Follow ZA procedures to un
install.
<http://nh2.nohold.net/noHoldCust25/Prod_1/Articles55646/CompleteUninstallNonNT.html>

Activate the Microsoft firewall to protect you while you're booting back and
forth, switching between behind router (to test) and not behind router (to
post). If you're unprotected, you can be infected by a worm within 30 SECONDS
of connecting to some ISPs.

Cheers,
Chuck
Paranoia comes from experience - and is not necessarily a bad thing.
Click to expand...
I completely removed ZA but still no connection.

Thanks jan
 
G

Guest

Chuck said:
Jan,

Does the BT client software require you to enter your account and password when
connecting the computer to BT service?

Cheers,
Chuck
Paranoia comes from experience - and is not necessarily a bad thing.
Click to expand...
Yes is does, but you can still connect to the internet by opening IE without
a password but you wont able to access your home page.
 
C

Chuck

Yes is does, but you can still connect to the internet by opening IE without
a password but you wont able to access your home page.
Click to expand...

Jan,

I presume that "...you can still connect to the internet..." is when you're
connected modem to computer, and things are otherwise working?

Disabling Zone Alarm is frequently NOT a good solution. I say this so many
times - see some of my past posts. You may have to un install it, totally.
<http://nh2.nohold.net/noHoldCust25/Prod_1/Articles55646/CompleteUninstallNonNT.html>

If you do un install ZA, please keep your connect time, modem to computer, to an
absolute minimum. And enable the built in XP firewall, immediately, after you
un install!!

OK, this is getting a bit frustrating. Let's summarise (correct me if I'm
wrong). And forgive me if I ask you to repeat yourself.

When you're connected modem to computer:

The computer can ping, and can do anything on the internet, as required. Even
without your running the ISP software (and entering account / password), after
rebooting the computer?

How about you post "ipconfig /all" here, taken when the computer is successfully
connected to the modem and able to access the internet?

When you're connected modem to router to computer:

The router is connecting to your ISP - at least the status page for the router
reports an assigned IP address. Does this ip address look reasonable - is it
similar to what the computer gets when connected modem to computer?

The router is connecting to your computer - you are able to view the router
status page, and make configuration changes. You have just one computer, right?
You've tried a different cable connecting the computer to the router, right?

The computer cannot ping by ip address to the internet.
Results from a basic ping test to 66.94.230.33 (www.yahoo.com) by ip address:
Ping statistics for 66.94.230.33
Packets: sent = 4, Received = 0, Lost = 4 (100% loss)

Try another ping target say 66.102.7.99 (www.google.com),

I don't see any obvious problem with the computer, nor with the ISP service, nor
with computer to router connectivity.

What version of the DI-704P do you have?
http://www.dlink.com/products/support.asp?pid=63&sec=0#manual

I'm thinking something in the router configuration. I'd start by looking at the
manual myself, but since the manual varies for the three models (listed on the
page), that probably won't be productive.

I keep thinking PPPoE. Configure the router for PPPoE, plug in the account /
password that you use when you run the ISP software installed on the computer.
Test by pinging 66.94.230.33 AND 66.102.7.99.

See if the router supports MAC address spoofing. Do "ipconfig /all" from a
command window on the computer, and get the computer MAC address from that.
Plug that into the router.

See if the router supports MAC address filtering. If MAC address filtering is
enabled, maybe the computer is being filtered.

See if the router supports time based filtering. Maybe a time filter instructs
the router to disallow any traffic.

See if anyone at the BBR / DSLR DLink forum has any ideas. I did a brief search
for current articles on the DI-704P there, nothing with your experience shows
up. http://www.dslreports.com/forum/dlink

Try the BBR UKBB forum http://www.dslreports.com/forum/ukbb.

Do a hard reset of the router.

Finally, contact DLink product support. Tell them methodically what you've told
me, maybe you can put the above summarisation to good use.

You could try BT support too. Dunno what their policy is for routers though -
some ISPs make you unplug a router before they'll help you.

Don't stop watching this thread though.

Cheers,
Chuck
Paranoia comes from experience - and is not necessarily a bad thing.
 
G

Guest

Chuck said:
Jan,

I presume that "...you can still connect to the internet..." is when you're
connected modem to computer, and things are otherwise working?

Disabling Zone Alarm is frequently NOT a good solution. I say this so many
times - see some of my past posts. You may have to un install it, totally.
<http://nh2.nohold.net/noHoldCust25/Prod_1/Articles55646/CompleteUninstallNonNT.html>

If you do un install ZA, please keep your connect time, modem to computer, to an
absolute minimum. And enable the built in XP firewall, immediately, after you
un install!!

OK, this is getting a bit frustrating. Let's summarise (correct me if I'm
wrong). And forgive me if I ask you to repeat yourself.

When you're connected modem to computer:

The computer can ping, and can do anything on the internet, as required. Even
without your running the ISP software (and entering account / password), after
rebooting the computer?

How about you post "ipconfig /all" here, taken when the computer is successfully
connected to the modem and able to access the internet?

When you're connected modem to router to computer:

The router is connecting to your ISP - at least the status page for the router
reports an assigned IP address. Does this ip address look reasonable - is it
similar to what the computer gets when connected modem to computer?

The router is connecting to your computer - you are able to view the router
status page, and make configuration changes. You have just one computer, right?
You've tried a different cable connecting the computer to the router, right?

The computer cannot ping by ip address to the internet.
Results from a basic ping test to 66.94.230.33 (www.yahoo.com) by ip address:
Ping statistics for 66.94.230.33
Packets: sent = 4, Received = 0, Lost = 4 (100% loss)

Try another ping target say 66.102.7.99 (www.google.com),

I don't see any obvious problem with the computer, nor with the ISP service, nor
with computer to router connectivity.

What version of the DI-704P do you have?
http://www.dlink.com/products/support.asp?pid=63&sec=0#manual

I'm thinking something in the router configuration. I'd start by looking at the
manual myself, but since the manual varies for the three models (listed on the
page), that probably won't be productive.

I keep thinking PPPoE. Configure the router for PPPoE, plug in the account /
password that you use when you run the ISP software installed on the computer.
Test by pinging 66.94.230.33 AND 66.102.7.99.

See if the router supports MAC address spoofing. Do "ipconfig /all" from a
command window on the computer, and get the computer MAC address from that.
Plug that into the router.

See if the router supports MAC address filtering. If MAC address filtering is
enabled, maybe the computer is being filtered.

See if the router supports time based filtering. Maybe a time filter instructs
the router to disallow any traffic.

See if anyone at the BBR / DSLR DLink forum has any ideas. I did a brief search
for current articles on the DI-704P there, nothing with your experience shows
up. http://www.dslreports.com/forum/dlink

Try the BBR UKBB forum http://www.dslreports.com/forum/ukbb.

Do a hard reset of the router.

Finally, contact DLink product support. Tell them methodically what you've told
me, maybe you can put the above summarisation to good use.

You could try BT support too. Dunno what their policy is for routers though -
some ISPs make you unplug a router before they'll help you.

Don't stop watching this thread though.

Cheers,
Chuck
Paranoia comes from experience - and is not necessarily a bad thing.
Click to expand...

I presume that "...you can still connect to the internet..." is when you're
connected modem to computer, and things are otherwise working?
Yes

Disabling Zone Alarm is frequently NOT a good solution. I say this so many
times - see some of my past posts. You may have to un install it, totally.
http://nh2.nohold.net/noHoldCust25/Prod_1/Articles55646/CompleteUninstallNonNT.html
I have completely uninstalled it

When you're connected modem to computer:

The computer can ping, and can do anything on the internet, as required. Even
without your running the ISP software (and entering account / password), after
rebooting the computer?
Yes

How about you post "ipconfig /all" here, taken when the computer is
successfully
connected to the modem and able to access the internet?
Windows IP Configuration
Host Name . . . . . . . . . . . . : JanMain
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . No
WINS Proxy Enabled. . . . . No
Ethernet adapter Local Area Connection:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : SMC EZ Card 10/100 PCI (SMC1211 Series)

Physical Address. . . . . . . . . : 00-00-B5-4B-9B-0D
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 81.157.148.217
Subnet Mask . . . . . . . . . . . : 255.255.255.255
Default Gateway . . . . . . . . . : 81.157.148.217
DHCP Server . . . . . . . . . . . : 192.168.1.1
DNS Servers . . . . . . . . . . . : 194.74.65.68
Lease Obtained. . . . . . . . . . : 03 November 2004 11:43:03
Lease Expires . . . . . . . . . . : 03 November 2004 11:44:03

When you're connected modem to router to computer:

The router is connecting to your ISP - at least the status page for the router
reports an assigned IP address. Does this ip address look reasonable - is it
similar to what the computer gets when connected modem to computer?
The address is 81.157.148.217 (I am able to ping this address) the same as
above.
The DNS server is 194.74.65.68 ( I cant ping this) the same as above.
However this is not the DNS and gateway reported by ipconfig.
Ethernet adapter Local Area Connection:
Connection-specific DNS Suffix . :
IP Address. . . . . . . . . . . . : 192.168.0.105
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.0.1
Also on the WEB server status page the message DHCP client disconnected.

The router is connecting to your computer - you are able to view the router
status page, and make configuration changes. You have just one computer,
right?
Yes

You've tried a different cable connecting the computer to the router, right?
Yes

The computer cannot ping by ip address to the internet.
Results from a basic ping test to 66.94.230.33 (www.yahoo.com) by ip address:
Ping statistics for 66.94.230.33
Packets: sent = 4, Received = 0, Lost = 4 (100% loss)
Yes

Try another ping target say 66.102.7.99 (www.google.com),
Packets: sent = 4, Received = 0, Lost = 4 (100% loss)

What version of the DI-704P do you have?
http://www.dlink.com/products/support.asp?pid=63&sec=0#manual
Version B3

I keep thinking PPPoE. Configure the router for PPPoE, plug in the account /
password that you use when you run the ISP software installed on the computer.
Test by pinging 66.94.230.33 AND 66.102.7.99.
Packets: sent = 4, Received = 0, Lost = 4 (100% loss) both cases

See if the router supports MAC address spoofing. Do "ipconfig /all" from a
command window on the computer, and get the computer MAC address from that.
Plug that into the router.
I does support this but putting the computers MAC address into the router
doesn’t help

See if the router supports MAC address filtering. If MAC address filtering is
enabled, maybe the computer is being filtered.
There is a MAC filter but it is disabled

See if the router supports time based filtering. Maybe a time filter
instructs
the router to disallow any traffic.
The time based filters are disabled
..
Do a hard reset of the router.
Still no connection

Thanks Jan
 
C

Chuck

I presume that "...you can still connect to the internet..." is when you're
connected modem to computer, and things are otherwise working?
Yes

Disabling Zone Alarm is frequently NOT a good solution. I say this so many
times - see some of my past posts. You may have to un install it, totally.
http://nh2.nohold.net/noHoldCust25/Prod_1/Articles55646/CompleteUninstallNonNT.html
I have completely uninstalled it

When you're connected modem to computer:

The computer can ping, and can do anything on the internet, as required. Even
without your running the ISP software (and entering account / password), after
rebooting the computer?
Yes

How about you post "ipconfig /all" here, taken when the computer is
successfully
connected to the modem and able to access the internet?
Windows IP Configuration
Host Name . . . . . . . . . . . . : JanMain
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . No
WINS Proxy Enabled. . . . . No
Ethernet adapter Local Area Connection:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : SMC EZ Card 10/100 PCI (SMC1211 Series)

Physical Address. . . . . . . . . : 00-00-B5-4B-9B-0D
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 81.157.148.217
Subnet Mask . . . . . . . . . . . : 255.255.255.255
Default Gateway . . . . . . . . . : 81.157.148.217
DHCP Server . . . . . . . . . . . : 192.168.1.1
DNS Servers . . . . . . . . . . . : 194.74.65.68
Lease Obtained. . . . . . . . . . : 03 November 2004 11:43:03
Lease Expires . . . . . . . . . . : 03 November 2004 11:44:03

When you're connected modem to router to computer:

The router is connecting to your ISP - at least the status page for the router
reports an assigned IP address. Does this ip address look reasonable - is it
similar to what the computer gets when connected modem to computer?
The address is 81.157.148.217 (I am able to ping this address) the same as
above.
The DNS server is 194.74.65.68 ( I cant ping this) the same as above.
However this is not the DNS and gateway reported by ipconfig.
Click to expand...

With the computer connected to the router, the router will be the default
gateway for the computer. So you would expect to see different gateway (and
maybe different DNS server) for the WAN side of the router (status page), as
compared to the computer when connected thru the router (ipconfig).
Ethernet adapter Local Area Connection:
Connection-specific DNS Suffix . :
IP Address. . . . . . . . . . . . : 192.168.0.105
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.0.1
Also on the WEB server status page the message DHCP client disconnected.
Click to expand...

"DHCP client disconnected" - is this been coming up ever since you tried to
connect the router?
The router is connecting to your computer - you are able to view the router
status page, and make configuration changes. You have just one computer,
right?
Yes

You've tried a different cable connecting the computer to the router, right?
Yes

The computer cannot ping by ip address to the internet.
Results from a basic ping test to 66.94.230.33 (www.yahoo.com) by ip address:
Ping statistics for 66.94.230.33
Packets: sent = 4, Received = 0, Lost = 4 (100% loss)
Yes

Try another ping target say 66.102.7.99 (www.google.com),
Packets: sent = 4, Received = 0, Lost = 4 (100% loss)

What version of the DI-704P do you have?
http://www.dlink.com/products/support.asp?pid=63&sec=0#manual
Version B3

I keep thinking PPPoE. Configure the router for PPPoE, plug in the account /
password that you use when you run the ISP software installed on the computer.
Test by pinging 66.94.230.33 AND 66.102.7.99.
Packets: sent = 4, Received = 0, Lost = 4 (100% loss) both cases

See if the router supports MAC address spoofing. Do "ipconfig /all" from a
command window on the computer, and get the computer MAC address from that.
Plug that into the router.
I does support this but putting the computers MAC address into the router
doesn’t help

See if the router supports MAC address filtering. If MAC address filtering is
enabled, maybe the computer is being filtered.
There is a MAC filter but it is disabled

See if the router supports time based filtering. Maybe a time filter
instructs
the router to disallow any traffic.
The time based filters are disabled
.
Do a hard reset of the router.
Still no connection

Thanks Jan
Click to expand...

Jan,

If you're seeing "DHCP client disconnected" on the router status page, that just
might explain why you're unable to access anything with the router connected.

It sounds like the router is connecting, it's getting a DHCP address from the BT
DHCP server, then it's disconnecting. You've tried both dynamic and PPPoE
configurations for the router WAN. If the computer is connecting OK when
directly cabled to the modem, it doesn't sound like a problem with the modem, or
the ISP.

I think you're going to need help from D-Link tech support on this. You may
have a defective router.

Cheers,
Chuck
Paranoia comes from experience - and is not necessarily a bad thing.
 
G

Guest

Chuck said:
With the computer connected to the router, the router will be the default
gateway for the computer. So you would expect to see different gateway (and
maybe different DNS server) for the WAN side of the router (status page), as
compared to the computer when connected thru the router (ipconfig).


"DHCP client disconnected" - is this been coming up ever since you tried to
connect the router?


Jan,

If you're seeing "DHCP client disconnected" on the router status page, that just
might explain why you're unable to access anything with the router connected.

It sounds like the router is connecting, it's getting a DHCP address from the BT
DHCP server, then it's disconnecting. You've tried both dynamic and PPPoE
configurations for the router WAN. If the computer is connecting OK when
directly cabled to the modem, it doesn't sound like a problem with the modem, or
the ISP.

I think you're going to need help from D-Link tech support on this. You may
have a defective router.

Cheers,
Chuck
Paranoia comes from experience - and is not necessarily a bad thing.
Click to expand...
I have talked to D-ink and they agree that is sounds like a defective
router. I am getting it exchanged.

Thanks for all you help Chuck.

Jan
 
C

Chuck

:

I have talked to D-ink and they agree that is sounds like a defective
router. I am getting it exchanged.

Thanks for all you help Chuck.

Jan
Click to expand...

You're welcome, Jan. Thanks for the update.

Cheers,
Chuck
Paranoia comes from experience - and is not necessarily a bad thing.
 
G

Guest

Hi there,

Make sure that the router is properly configured to your broadband modem.
Here is what you can do:

Connect the router to the PC's ethernet port, connect the modem to the
router's wan port, and the PC to any one of the availanle lan ports, most
routers have 4 lan ports. Go to the command prompt, type IPCONFIG and hit
enter.

Check to see if you get a valid IP address, most likely in the range
192.168.x.x. Make a note of the IP address next to the default gateway.

OPen the your browser and type that IP address in the address bar, login to
the router page and click on the setup wizard or similar option to setup the
router.

Note: IPCONFIG command in work in the following Windows OSs, XP, 2000 and
NT. For Me and 98, type WINIPCFG in the RUN box.

If you are unable to login to the router, try disabling the firewall both
Windows and other third party firewall software.

You may also try these steps:

1. Click Start, run, type "inetcpl.cpl" (with out quotation marks) and click
OK.
2. In the resulting window, click On the Connections tab and click the LAN
settings button.
3. In the resulting window, ensure that there are no check marks.
4. Click OK.

HTH
Venkatesh
 

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