shared printer

[Joe]

We have a printer connected via USB that was needed to be
shared. I turned on sharing and everybody that needed to
could print to it. The printer soon developed a hardware
problem and it was shipped back to the manuf. A new unit
arrived and was hooked up. However now nobody but the
computer connect up to it can use it.

What I've done so far:
-Network connectivity has checked out as being OK
-I've unplugged and re-plugged the USB connections to
make sure nothing was wrong with these.
-re-installed the drivers

We you check the properties of the print on computers
that were once able to print to it, you get the
error "Printer properties cannot be displayed. The print
spooler service is not running."

The service is running on the host computer, but I've
tried to restart it manually. The error message still
comes up.

Upon another tech forum suggestion I tried deleting
HKEY_LOCAL_MACHINE\SYSTEM\currentcontrolset\services\spool
er DEPENDSonservice value. This didn't solve the
problem either.

If some has any other suggestions or have had this
problem, I would appreicate any of your thoughts.

 

[Cari \(MS-MVP\)]

Completely uninstall the new unit and reinstall it.
http://www.coribright.com/Windows/Article One.htm

What make and model printer are you referring to?

 

[Guest]

The printer is an HP DeskJet 3550

-----Original Message-----
Completely uninstall the new unit and reinstall it.
http://www.coribright.com/Windows/Article One.htm

What make and model printer are you referring to?
--
Cari
MS-MVP Windows Technologies - Printing/Imaging/Hardware
www.coribright.com




.

 

[Joe]

I've tried the complete uninstall and then re-install
also I've resetup sharing.

When I go to another computer to add it to the list and
try to browse during the add printer wizard it doesn't
find any printers on that computer.

I previously posted the model of the printer HP Deskjet
3550