Server 2000 'not responding'

[Guest]

I have two servers 2000 which are showing the same problems.
They won't update the antivirus program sophos, they hang on a reinstall of
anti virus, My Computer, Control Panel, Internet Explorer, windows updates
all hang and in task manager say 'not responding'.
I've been on holiday and this problem has occurred in the last week but
nothing in event viewer.
Is this a virus if so what??
Please help.
Sally

 

[Dave Patrick]

See if this thread helps you.

http://groups.google.co.uk/group/mi...ubject:services&rnum=1&hl=en#206167b54c22cc88

--
Regards,

Dave Patrick ....Please no email replies - reply in newsgroup.
Microsoft Certified Professional
Microsoft MVP [Windows]
http://www.microsoft.com/protect

:
|I have two servers 2000 which are showing the same problems.
| They won't update the antivirus program sophos, they hang on a reinstall
of
| anti virus, My Computer, Control Panel, Internet Explorer, windows updates
| all hang and in task manager say 'not responding'.
| I've been on holiday and this problem has occurred in the last week but
| nothing in event viewer.
| Is this a virus if so what??
| Please help.
| Sally

 

[Torgeir Bakken \(MVP\)]

I have two servers 2000 which are showing the same problems.
They won't update the antivirus program sophos, they hang on a reinstall of
anti virus, My Computer, Control Panel, Internet Explorer, windows updates
all hang and in task manager say 'not responding'.
I've been on holiday and this problem has occurred in the last week but
nothing in event viewer.
Is this a virus if so what??
Please help.
Sally

Hi,

You haven't by any chance PowerChute 6.x UPS software (APC) installed
on the computer?

If so, upgrade it to v7 or uninstall it and see if that helps.


PowerChute 6.x cases a lot of issues, much more than what is described
here:

CRITICAL UPDATE REQUIRED PowerChute Business Edition - Customers Using
6.x Must Upgrade to 7.x due to Java Runtime Environment expiration
http://nam-en.apc.com/cgi-bin/nam_en.cfg/php/enduser/std_adp.php?p_faqid=7202

Microsoft have published a knowledge base article for this issue as well:

System with APC Powerchute 6.x UPS Software gives strange symptoms
http://support.microsoft.com/kb/555386/


This is how you can disable the PowerChute service if you are unable to
uninstall it:

Start Regedit.exe

Locate the key
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\APCPBESERVER
Set the "Start" value to 4 (means disabled)

Locate the key
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\APCPBEAGENT
Set the "Start" value to 4 (means disabled)

Reboot the computer.

 

[Guest]

Thanks this was the problem everything is fine now.
Thanks for the prompt help saved me alot of time.

SallyB (MCSE)