G
Guest
Hello-
I'm having trouble sending out long distance faxes from Win XP. I've sent out two test faxes to local (within my area code) businesses and the faxes were sent successfully, but when I try to fax a long distance number (state-to-state), I get a recording asking me to call the number it states for customer service, while the Fax Monitor shows that the fax call failed because the line was busy. I've tested five out of state fax numbers (each number was tried at least 3 times) and got the same result every time. I've called my phone company and verified that the long distance is working properly on both my phone lines. They also told me that I don't need a carrier code to make direct dial long distance (state-to-state) calls. I reconfigured the fax console several times with no difference in the results.
I'm assuming this means that I'm not reaching the state-to-state operator to be able to complete the call, but I don't know if it is because of the way I set up the dialing properties or something else. I believe the phone numbers are entered in the send fax wizard in the correct manner: 1 (area code) (7-digit phone number).
The dialing properties are set to dial '1' then the area code, with no specifications for an outside number to dial (I'm using my residential number) and no carrier code is used.
Thanks for any response to this problem.
I'm having trouble sending out long distance faxes from Win XP. I've sent out two test faxes to local (within my area code) businesses and the faxes were sent successfully, but when I try to fax a long distance number (state-to-state), I get a recording asking me to call the number it states for customer service, while the Fax Monitor shows that the fax call failed because the line was busy. I've tested five out of state fax numbers (each number was tried at least 3 times) and got the same result every time. I've called my phone company and verified that the long distance is working properly on both my phone lines. They also told me that I don't need a carrier code to make direct dial long distance (state-to-state) calls. I reconfigured the fax console several times with no difference in the results.
I'm assuming this means that I'm not reaching the state-to-state operator to be able to complete the call, but I don't know if it is because of the way I set up the dialing properties or something else. I believe the phone numbers are entered in the send fax wizard in the correct manner: 1 (area code) (7-digit phone number).
The dialing properties are set to dial '1' then the area code, with no specifications for an outside number to dial (I'm using my residential number) and no carrier code is used.
Thanks for any response to this problem.