Has it always done this, or did Fax once work? Sadly, Windows XP Fax has
many shortcomings, not the least of which is that it won't work with many
modems still in common use. Modem incompatibility is not apparent during
installation or the initial setup. It only becomes apparent when you try to
send or receive a fax. The Fax Service will dial or will answer an incoming
fax but then fail with any of a number of unhelpful error messages such as
"Line is busy," "There is no answer," or "Reception error." There will be
nothing in Event Viewer to give a clue as to where the problem might lie.
These errors have been nearly impossible to track down. To do so requires
enabling both PSS and debug logging of fax transmissions, both of which
require fairly extensive registry changes. For the time being, the best
advice is to attempt to use XP Fax only if you have a modem that is listed
on the Windows XP Hardware Compatibility List and using the latest drivers.
Or, if you're into being a guinea pig, I can send you the logging
instructions.
Hal
--
Hal Hostetler, CPBE -- (e-mail address removed)
Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
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