send mail not responding

T

thomasr1950

When i try to send an email it will not respond. I can't delte an outgoing
email, it will start receiving but will not send. I have to close out windows
mail all together. I have logged out of sbc yahoo so there is not conflict.
It simply will not respond. I tried to delete all 5 emails that are waiting
to be sent but nothing happens.
 
G

Gary VanderMolen

If there is an accumulation of messages in the Outbox folder, open
the Outbox folder. Move as many of those messages as you can to
the Drafts folder. If any won't move or can't be deleted,
apply this Microsoft fix:

http://support.microsoft.com/kb/941090

Is there an error message? Which antivirus are you running?
 
T

thomasr1950

-- I d/l'd the plug in, afterwards i deleted one email then it quit
responding again. I'm running Trend Anti-virus, my next step would be to
uninstall/reinstall it & take it from there.
Thanks
Tom Dashiell

thomasr
 
G

Gary VanderMolen

Yes, uninstalling Trend Micro antivirus should be the next thing to try.
Another option is to upgrade to Windows Live Mail. I would not
reinstall Trend Micro unless you switch to Windows Live Mail.
Windows Mail is known to have issues with Trend Micro.

Windows Live Mail: http://get.live.com/wlmail/overview
 
T

thomasr1950

I did a little reserach on my own. I determined the files are too big,
pictures. I still don't know why i can't delete the emails waiting to be
sent. I did install windows live.
 
M

Maynie

rHi I am new and really don't know how to post but I have a question.
When I try to send or receive email in Windows mail or thunderbird neither
one works. I keep getting error on both.
I am using Vista and I use Verizon as my isp.
Error 0X800CCC78
 
G

Gary VanderMolen

You can't delete the files in the Outbox folder of Windows Mail, or
you can't delete the files in the Outbox folder of Windows Live Mail?
Sometimes it helps to stop your Internet connection first.
What happens when you try? What does the error message say?
 
M

Maynie

I only have 2 in my out box that won't send. I am running Symentec. I have
tried to use Thunderbird and now Windows mail and neither one will work
 
M

Maynie

The message could not be sent. The authentication setting might not be
correct for your outgoing e-mail [SMTP] server. For help solving this
problem, go to Help, search for "Troubleshoot Windows Mail", and read the
"I'm having problems sending e-mail" section. If you need help determining
the proper server settings, please contact your e-mail service provider.

The rejected e-mail address was '(e-mail address removed)'. Subject 't3', Account:
'email.psu.edu', Server: 'smtp.psu.edu', Protocol: SMTP, Server Response:
'553 5.3.0 Relaying denied check mail first', Port: 25, Secure(SSL): No,
Server Error: 553, Error Number: 0x800CCC78
 
G

Gary VanderMolen

We can't do much with just the error number.
Right-click on your error message, copy, then paste it into a reply here.
The send error message should be different from the receive error message.
 
T

thomasr1950

I tried to send the emails again, i have not disconnected my internet
connection. These are the two msgs i got.

Your server has unexpectedly terminated the connection. Possible causes for
this include server problems, network problems, or a long period of
inactivity. Subject 'Emailing: DSC_0001, DSC_0003, DSC_0004, DSC_0005,
DSC_0006, DSC_0007, DSC_0009, DSC_0010, DSC_0011, DSC_0012, DSC_0013,
DSC_0014, DSC_0016, DSC_0018, DSC_0019, DSC_0020, DSC_0021, DSC_0022,
DSC_0023, DSC_0024, DSC_0025, DSC_0026, DSC_0027, DSC_0028, DSC_0', Account:
'pop.att.yahoo.com', Server: 'smtp.att.yahoo.com', Protocol: SMTP, Port: 25,
Secure(SSL): No, Socket Error: 10053, Error Number: 0x800CCC0F


Account: 'pop.att.yahoo.com', Server: 'pop.att.yahoo.com', Protocol: POP3,
Server Response: '-ERR [AUTH] invalid user/password', Port: 110, Secure(SSL):
No, Server Error: 0x800CCC90, Error Number: 0x800CCC92
 
G

Gary VanderMolen

You posted this same issue in three different threads!
Please don't do that because it merely dilutes the available responder resources.
I provided a detailed response in the thread "email".

--
Gary VanderMolen, MS-MVP (Mail)


Maynie said:
The message could not be sent. The authentication setting might not be
correct for your outgoing e-mail [SMTP] server. For help solving this
problem, go to Help, search for "Troubleshoot Windows Mail", and read the
"I'm having problems sending e-mail" section. If you need help determining
the proper server settings, please contact your e-mail service provider.

The rejected e-mail address was '(e-mail address removed)'. Subject 't3', Account:
'email.psu.edu', Server: 'smtp.psu.edu', Protocol: SMTP, Server Response:
'553 5.3.0 Relaying denied check mail first', Port: 25, Secure(SSL): No,
Server Error: 553, Error Number: 0x800CCC78

--
MAYNIE


Maynie said:
rHi I am new and really don't know how to post but I have a question.
When I try to send or receive email in Windows mail or thunderbird neither
one works. I keep getting error on both.
I am using Vista and I use Verizon as my isp.
Error 0X800CCC78
Click to expand...
Click to expand...
 
G

Gary VanderMolen

You are using obsolete port settings for those mail servers.
Use the settings currently specified by your ISP:
http://helpme.att.net/article.php?item=10707

--
Gary VanderMolen, MS-MVP (Mail)


thomasr1950 said:
I tried to send the emails again, i have not disconnected my internet
connection. These are the two msgs i got.

Your server has unexpectedly terminated the connection. Possible causes for
this include server problems, network problems, or a long period of
inactivity. Subject 'Emailing: DSC_0001, DSC_0003, DSC_0004, DSC_0005,
DSC_0006, DSC_0007, DSC_0009, DSC_0010, DSC_0011, DSC_0012, DSC_0013,
DSC_0014, DSC_0016, DSC_0018, DSC_0019, DSC_0020, DSC_0021, DSC_0022,
DSC_0023, DSC_0024, DSC_0025, DSC_0026, DSC_0027, DSC_0028, DSC_0', Account:
'pop.att.yahoo.com', Server: 'smtp.att.yahoo.com', Protocol: SMTP, Port: 25,
Secure(SSL): No, Socket Error: 10053, Error Number: 0x800CCC0F


Account: 'pop.att.yahoo.com', Server: 'pop.att.yahoo.com', Protocol: POP3,
Server Response: '-ERR [AUTH] invalid user/password', Port: 110, Secure(SSL):
No, Server Error: 0x800CCC90, Error Number: 0x800CCC92
--
thomasr


thomasr1950 said:
When i try to send an email it will not respond. I can't delte an outgoing
email, it will start receiving but will not send. I have to close out windows
mail all together. I have logged out of sbc yahoo so there is not conflict.
It simply will not respond. I tried to delete all 5 emails that are waiting
to be sent but nothing happens.
Click to expand...
Click to expand...
 
T

thomasr1950

I deleted my acct. & started over with the help pages, did everything step by
step & got the same results again.
--
thomasr


thomasr1950 said:
I tried to send the emails again, i have not disconnected my internet
connection. These are the two msgs i got.

Your server has unexpectedly terminated the connection. Possible causes for
this include server problems, network problems, or a long period of
inactivity. Subject 'Emailing: DSC_0001, DSC_0003, DSC_0004, DSC_0005,
DSC_0006, DSC_0007, DSC_0009, DSC_0010, DSC_0011, DSC_0012, DSC_0013,
DSC_0014, DSC_0016, DSC_0018, DSC_0019, DSC_0020, DSC_0021, DSC_0022,
DSC_0023, DSC_0024, DSC_0025, DSC_0026, DSC_0027, DSC_0028, DSC_0', Account:
'pop.att.yahoo.com', Server: 'smtp.att.yahoo.com', Protocol: SMTP, Port: 25,
Secure(SSL): No, Socket Error: 10053, Error Number: 0x800CCC0F


Account: 'pop.att.yahoo.com', Server: 'pop.att.yahoo.com', Protocol: POP3,
Server Response: '-ERR [AUTH] invalid user/password', Port: 110, Secure(SSL):
No, Server Error: 0x800CCC90, Error Number: 0x800CCC92
--
thomasr


thomasr1950 said:
When i try to send an email it will not respond. I can't delte an outgoing
email, it will start receiving but will not send. I have to close out windows
mail all together. I have logged out of sbc yahoo so there is not conflict.
It simply will not respond. I tried to delete all 5 emails that are waiting
to be sent but nothing happens.
Click to expand...
Click to expand...
 
G

Gary VanderMolen

If you got the same error message, then you did not follow the directions on
that page. For example, your error message says port 25, it should be port 465.
Your error message says no SSL, but SSL should be enabled.

If your latest error message says something different, then you will need to
post it so I can analyze it.

--
Gary VanderMolen, MS-MVP (Mail)


thomasr1950 said:
I deleted my acct. & started over with the help pages, did everything step by
step & got the same results again.
--
thomasr


thomasr1950 said:
I tried to send the emails again, i have not disconnected my internet
connection. These are the two msgs i got.

Your server has unexpectedly terminated the connection. Possible causes for
this include server problems, network problems, or a long period of
inactivity. Subject 'Emailing: DSC_0001, DSC_0003, DSC_0004, DSC_0005,
DSC_0006, DSC_0007, DSC_0009, DSC_0010, DSC_0011, DSC_0012, DSC_0013,
DSC_0014, DSC_0016, DSC_0018, DSC_0019, DSC_0020, DSC_0021, DSC_0022,
DSC_0023, DSC_0024, DSC_0025, DSC_0026, DSC_0027, DSC_0028, DSC_0', Account:
'pop.att.yahoo.com', Server: 'smtp.att.yahoo.com', Protocol: SMTP, Port: 25,
Secure(SSL): No, Socket Error: 10053, Error Number: 0x800CCC0F


Account: 'pop.att.yahoo.com', Server: 'pop.att.yahoo.com', Protocol: POP3,
Server Response: '-ERR [AUTH] invalid user/password', Port: 110, Secure(SSL):
No, Server Error: 0x800CCC90, Error Number: 0x800CCC92
--
thomasr


thomasr1950 said:
When i try to send an email it will not respond. I can't delte an outgoing
email, it will start receiving but will not send. I have to close out windows
mail all together. I have logged out of sbc yahoo so there is not conflict.
It simply will not respond. I tried to delete all 5 emails that are waiting
to be sent but nothing happens.
Click to expand...
Click to expand...
Click to expand...
 
T

thomasr1950

I've gone back twice deleted my account & put in the settings as per AT&T
help pages. As soon as i click delete or send it says not responding. I was
able to delter a couple of emails yesterday that were smaller folders. These
are big 178 pics. I understand if they file is too big to send but i can't
get them to delete. I did disconnect my internet as well. I'm totally lost.
Any other steps i can take?
Thanks for your assistance,
thomasr
 
T

thomasr1950

-- I don't always get an erroe message. I just clicked an email & it stops
responding, screen gets lighter & nothing else happens. I will keep trying &
see if i get an error message.
thomasr
 

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