Send Fax Wizard never starts with network fax

[Edward]

One machine on the network is unable to send faxes to a Server 2003 shared
fax. I have tested and all other machines can send faxes fine. This
particular machine can send faxes to its local fax, but when it attempts to
send a fax with to the shared fax, the document appears to "print" fine, but
the Send Fax wizard never starts. Same happens if I use the "send fax" link
in the Printers and faxes folder and select the shared fax from the list.

 

[Russ Valentine [MVP-Outlook]]

List the precise steps you used to connect the client to the server.

 

[Edward]

1. Opened the Printers and Faxes folder.
2. Clicked "Add a printer" and selected network printer
3. Selected "Connect to this printer" and typed the path to the network fax
(\\server02\Fax) - second option
4. Clicked next and did not select to make it the default
5. Wizard finished

List the precise steps you used to connect the client to the server.
--
Russ Valentine
[MVP-Outlook]

One machine on the network is unable to send faxes to a Server 2003 shared
fax. I have tested and all other machines can send faxes fine. This
particular machine can send faxes to its local fax, but when it attempts
to
send a fax with to the shared fax, the document appears to "print" fine,
but
the Send Fax wizard never starts. Same happens if I use the "send fax"
link
in the Printers and faxes folder and select the shared fax from the list.

 

[Russ Valentine [MVP-Outlook]]

Just use \\servername in the text box for remote server.
--
Russ Valentine
[MVP-Outlook]

1. Opened the Printers and Faxes folder.
2. Clicked "Add a printer" and selected network printer
3. Selected "Connect to this printer" and typed the path to the network
fax
(\\server02\Fax) - second option
4. Clicked next and did not select to make it the default
5. Wizard finished

List the precise steps you used to connect the client to the server.
--
Russ Valentine
[MVP-Outlook]

One machine on the network is unable to send faxes to a Server 2003
shared
fax. I have tested and all other machines can send faxes fine. This
particular machine can send faxes to its local fax, but when it
attempts
to
send a fax with to the shared fax, the document appears to "print"
fine,
but
the Send Fax wizard never starts. Same happens if I use the "send fax"
link
in the Printers and faxes folder and select the shared fax from the
list.

 

[Edward]

I can't do that. When I click next, I get the message:

---------------------------
Connect to Printer
---------------------------
Windows cannot connect to the printer. Either the printer name was typed
incorrectly, or the specified printer has lost its connection to the server.
For more information, click Help.
---------------------------
OK Help
---------------------------

I tried browsing to the server in Explorer and double clicking the printer
though - made no difference at all.

Just use \\servername in the text box for remote server.
--
Russ Valentine
[MVP-Outlook]

1. Opened the Printers and Faxes folder.
2. Clicked "Add a printer" and selected network printer
3. Selected "Connect to this printer" and typed the path to the network
fax
(\\server02\Fax) - second option
4. Clicked next and did not select to make it the default
5. Wizard finished

List the precise steps you used to connect the client to the server.
--
Russ Valentine
[MVP-Outlook]
One machine on the network is unable to send faxes to a Server 2003
shared
fax. I have tested and all other machines can send faxes fine. This
particular machine can send faxes to its local fax, but when it
attempts
to
send a fax with to the shared fax, the document appears to "print"
fine,
but
the Send Fax wizard never starts. Same happens if I use the "send fax"
link
in the Printers and faxes folder and select the shared fax from the
list.

 

[Russ Valentine [MVP-Outlook]]

Can't help then. Works for everyone else.
--
Russ Valentine
[MVP-Outlook]

I can't do that. When I click next, I get the message:

---------------------------
Connect to Printer
---------------------------
Windows cannot connect to the printer. Either the printer name was typed
incorrectly, or the specified printer has lost its connection to the
server.
For more information, click Help.
---------------------------
OK Help
---------------------------

I tried browsing to the server in Explorer and double clicking the printer
though - made no difference at all.

Just use \\servername in the text box for remote server.
--
Russ Valentine
[MVP-Outlook]

1. Opened the Printers and Faxes folder.
2. Clicked "Add a printer" and selected network printer
3. Selected "Connect to this printer" and typed the path to the network
fax
(\\server02\Fax) - second option
4. Clicked next and did not select to make it the default
5. Wizard finished


:

List the precise steps you used to connect the client to the server.
--
Russ Valentine
[MVP-Outlook]
One machine on the network is unable to send faxes to a Server 2003
shared
fax. I have tested and all other machines can send faxes fine. This
particular machine can send faxes to its local fax, but when it
attempts
to
send a fax with to the shared fax, the document appears to "print"
fine,
but
the Send Fax wizard never starts. Same happens if I use the "send
fax"
link
in the Printers and faxes folder and select the shared fax from the
list.

 

[Russ Valentine [MVP-Outlook]]

I assume you are running as an administrator when configuring the fax and
have given users appropriate permissions.
--
Russ Valentine
[MVP-Outlook]

I can't do that. When I click next, I get the message:

---------------------------
Connect to Printer
---------------------------
Windows cannot connect to the printer. Either the printer name was typed
incorrectly, or the specified printer has lost its connection to the
server.
For more information, click Help.
---------------------------
OK Help
---------------------------

I tried browsing to the server in Explorer and double clicking the printer
though - made no difference at all.

Just use \\servername in the text box for remote server.
--
Russ Valentine
[MVP-Outlook]

1. Opened the Printers and Faxes folder.
2. Clicked "Add a printer" and selected network printer
3. Selected "Connect to this printer" and typed the path to the network
fax
(\\server02\Fax) - second option
4. Clicked next and did not select to make it the default
5. Wizard finished


:

List the precise steps you used to connect the client to the server.
--
Russ Valentine
[MVP-Outlook]
One machine on the network is unable to send faxes to a Server 2003
shared
fax. I have tested and all other machines can send faxes fine. This
particular machine can send faxes to its local fax, but when it
attempts
to
send a fax with to the shared fax, the document appears to "print"
fine,
but
the Send Fax wizard never starts. Same happens if I use the "send
fax"
link
in the Printers and faxes folder and select the shared fax from the
list.

 

[Edward]

Not just an administrator Russ, a Domain Admin (which is a local
administrator on every box).

I assume you are running as an administrator when configuring the fax and
have given users appropriate permissions.
--
Russ Valentine
[MVP-Outlook]

I can't do that. When I click next, I get the message:

---------------------------
Connect to Printer
---------------------------
Windows cannot connect to the printer. Either the printer name was typed
incorrectly, or the specified printer has lost its connection to the
server.
For more information, click Help.
---------------------------
OK Help
---------------------------

I tried browsing to the server in Explorer and double clicking the printer
though - made no difference at all.

Just use \\servername in the text box for remote server.
--
Russ Valentine
[MVP-Outlook]
1. Opened the Printers and Faxes folder.
2. Clicked "Add a printer" and selected network printer
3. Selected "Connect to this printer" and typed the path to the network
fax
(\\server02\Fax) - second option
4. Clicked next and did not select to make it the default
5. Wizard finished


:

List the precise steps you used to connect the client to the server.
--
Russ Valentine
[MVP-Outlook]
One machine on the network is unable to send faxes to a Server 2003
shared
fax. I have tested and all other machines can send faxes fine. This
particular machine can send faxes to its local fax, but when it
attempts
to
send a fax with to the shared fax, the document appears to "print"
fine,
but
the Send Fax wizard never starts. Same happens if I use the "send
fax"
link
in the Printers and faxes folder and select the shared fax from the
list.