Send but not receive emails

G

Guest

I have been using Outlook 2003 with my internet provider for months without
a problem. All of a sudden it stopped working. It starts downloading a
message,
stops part way through then says it must close without a specific error
message. The message I get is:

"Microsoft Outlook has encountered a problem and needs to close. We are
sorry for the inconvenience. To see what data this error report contains,
click here. "

When I restart it, it starts downloading the same message and stops again.
etc, etc. There is actually a version of the partially downloaded message in
my junk mail each time. The listing is identified as NONE and there is no
received time or sender identified on the inbox.

I have reloaded Outlook, remover the Norton Internet Security and there is
no
change. I have now tried removing the profile from the register and starting
a new
one. This did not solve the problem.

I can use Outlook Express and it works fine. When I setup an account in
outlook and send a test message all seems to work.

This is an XP system.

I am out of ideas and need help. Any ideas?
 
G

Guest

This siote describes how to setup Office to retrieve messages. My Office
tries to retrieve them but fails.The site does not cover that.
 
J

Joe Grover

Does your ISP have a web-based email utility? If so, log into the web-based
email and remove the offending message. This can happen if a message is
corrupted, or if you have antivirus software scanning inbound emails (which
I can't stand, heh) and there's something about that message it's having a
problem scanning.

Joe
 
G

Guest

That has been tried. Another strange thing is that when my outlook fails to
download a message, it sends a reply to the sender with the body text "QUIT".
Could it be a virus? Norton has not found one.
 

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