Selecting printer issue

[Linn Kubler]

Hi,

I'm running Outlook 2003 with an Exchange Server 2003 backend and one of my
user's came to me with a problem printing tasks. When I looked into it I
discovered that I am not able to select different printers when trying to
print email, calendar items or tasks. No matter which printer I select it
always goes to my Windows default printer. That is with the exception of
the Microsoft Office Document Image Writer, that seems to work.

Has anyone seen this issue before? How can I go about trouble shooting it?

Thanks in advance,
Linn

 

[Hal Hostetler [MVP P/I]]

Other printers cannot be selected at all, or they can be selected, but the
section isn't retained and the Windows default printer is used instead? Do
you have other Office 2003 applications? If so, do they exhibit the same
problem, or do they work normally?

Hal
--
Hal Hostetler, CPBE -- (e-mail address removed)
Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Still Cadillacin' - www.badnewsbluesband.com

 

[Linn Kubler]

We use Office 2003 Standard and I have not seen this happen with Word or
Excel. I can select different printers from the drop down list in Outlook
but the job always comes out the Windows default printer. No error messages
or anything. When I'm looking at a calendar item, for example, and I select
File | Print, the printer name drop-down list is initially empty.

We are also using a Java application that has the same issue, it's a real
new product and has lots of bugs so I always assumed it was the applications
problem. Now I'm beginning to suspect otherwise.

Thanks,
Linn

 

[OPFM JEFF]

I am having the exact issue described here. I have a feeling it is due to a microsoft update. but we have recently added a few new Lexmark printers to the office. so I don't know what the cause is.. But you are not alone..

 

[OPFM JEFF]

I found the fix..

Open Internet explorer and print to your default printer. Then open outlook and you should be able to print anywhere you want. It's some kinda bug.

Here is the original text of the fix. and the explanation
open up Internet Explorer, click on File, Print. Most likely you
will see the correct printer set as default, however, the
old printer is highlighted, highlight the new printer that
the person is printing to and print a page from IE. Now,
the emails should print correctly. If emails come through
in an HTML format, it reads the print definition from IE.