ayoung said:
We do not know what is are good email choices and what to select
from. Our staff sure complain alot.
That's not where you start. You start by deciding what features you want
your mail system to support and then you present these features to the
vendors of the various Email programs to see how well they match. Surveying
mail programs without knowing what you want is a complete waste of time.
We do not know what to select because we have not used other email
systems. We want understand if we can better our email program before
we hire more staff and train them in the near future. That is why I
post this inquiry to solicit expert advises.
Again, you would do well to decide what features your mail system should
have before investigating mail offerings.
1.In Outlook 2002, it toke us months to set up the email account. I
think its
still not working correctly because the outgoing and incoming has to
be in different account names.
It takes most people about ten or fifteen minutes to set up a mail account.
2.We do not know how to filter spam, such as detect the word
mortgage.
Outlook's built-in SPAM filter (which you cannot modifiy) and Rules (which
you can) are one way. A third-party tool like MAILsweeper
(
www.mailsweeper.com) or SpamBayes (spambayes.sourceforge.net) is another
way.
3.All the incoming mails are lumped into "inbox".
Yes. Why would you expect otherwise? If you want to move them elsewhere,
you create rules to do so.
4.Doesn't incoming mail know how to go directly into incoming email
address's
folder?
I know of no mail client that will automatically file incoming messages into
separate folders without the user first training it to do so.
5.Doesn't sent mail know how to go directly into Send item email
address's folder?
If you want sent messages to go into specific folders, then use rules or
enable the option to file replies with the original message.
6.We never able to get the new message font correctly. It only use the
international fonts even it was not selected.
Tools>Options>Mail Format>International Options.
7.The spelling check is poor and lack of thesaurus.
While I haven't found the spell check to be poor, I simply don't use a
thesaurus function, since I don't use Word as my mail editor. If I wish to
use a Thesaurus, I use one I have on my bookshelf or I use Merriam-Webster's
web site (
www.m-w.com).
8.From the backup (export to pst file) its impossible to retrieve
just one letter.
No, it's not. You open the backup PST, open the folder where the message is
and reference it. You can also drag individual messages out of and into
Outlook from the file system, where they're stored as .MSG files.
Also, the Outlook printing is very primitive.
Outlook does not allow draft letter printing.
It does not allow select page printing.
No argument there, although some of these features do change with the format
of the message. HTML messages, for example, allow more control over the
printing.
It does not allow messages printed with specific or alternate headers.
I don't know what you mean by "specific or alternate headers". Do you mean
something like the headers and footers that a Word document allows you to
specify?
In email account editing, Outlook does not allow copy and paste.
Certainly does.
In contact address, we still does not figure how the last name, or
company name, is sorted in its list.
Alphabetically.
Difficult to make copy of
multiple company address person.
I don't know what you mean by a "multiple company address person". Do you
mean someone who has more than one Email address? If so, you can have up to
three different Email addresses for each contact.
Still do not know how to group a
department.
In what folder? If in Contacts, you can use Categories for that or you can
add the Department to the Department field on the Contact's Details tab.
