security update

[gary]

using vista home premium i have a problem with the latest security update
for my system- KB958644, with this update installed my computer will not go
to sleep, uninstall it as i have at the moment and the computer goes to
sleep as soon as i click on the sleep button, what is the best way to notify
microsoft of this problem, and should i in the meantime reinstall this
update.

many thanks

Gary

 

[Malke]

using vista home premium i have a problem with the latest security update
for my system- KB958644, with this update installed my computer will not
go to sleep, uninstall it as i have at the moment and the computer goes to
sleep as soon as i click on the sleep button, what is the best way to
notify microsoft of this problem, and should i in the meantime reinstall
this update.

(thanks to MVP PA Bear)

Start a free Windows Update support incident request:
https://support.microsoft.com/oas/default.aspx?gprid=6527

Support for Windows Update:
http://support.microsoft.com/gp/wusupport

For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary.  There is no-charge for support calls that are associated with
security updates.  When you call, clearly state that your problem is related
to a Security Update and cite the update's KB number (e.g., KB958644).

For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
site: http://support.microsoft.com/common/international.aspx

Malke

 

[gary]

(thanks to MVP PA Bear)

Start a free Windows Update support incident request:
https://support.microsoft.com/oas/default.aspx?gprid=6527

Support for Windows Update:
http://support.microsoft.com/gp/wusupport

For home users, no-charge support is available by calling 1-866-PCSAFETY
in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates. When you call, clearly state that your problem is
related
to a Security Update and cite the update's KB number (e.g., KB958644).

For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
site: http://support.microsoft.com/common/international.aspx

Malke

hi malke, thanks for the information exactly what i was looking for.
gary