"Security Update for DirectX 9.0 (KB839643)" will not download

[Chris]

I'm running windows xp sp1 and recently I tried to
download the newest security update (for directx 9.0) from
the windows update website. When I click on the download
link, the download dialog box is displayed, but nothing
happens (it hangs.) I've also tried to download the update
file from the windows update site manually, and then
install it myself. I get almost the same result...after
clicking on the file, my computer displays this
message: "Setup cannot continue because one or more pre-
requisites required to install KB839643 failed." Anyone
have an idea on getting around my problem, other than NOT
installing the update ?

 

[Carey Frisch [MVP]]

Visit http://www.microsoft.com/technet/security/bulletin/ms04-016.mspx
and download the update directly.

--
Carey Frisch
Microsoft MVP
Windows XP - Shell/User

Be Smart! Protect your PC!
http://www.microsoft.com/security/protect/

-----------------------------------------------------------------------


| I'm running windows xp sp1 and recently I tried to
| download the newest security update (for directx 9.0) from
| the windows update website. When I click on the download
| link, the download dialog box is displayed, but nothing
| happens (it hangs.) I've also tried to download the update
| file from the windows update site manually, and then
| install it myself. I get almost the same result...after
| clicking on the file, my computer displays this
| message: "Setup cannot continue because one or more pre-
| requisites required to install KB839643 failed." Anyone
| have an idea on getting around my problem, other than NOT
| installing the update ?

 

[Rob & Christina]

I also had the same problem. I downloaded the patch from the link below and
get the error indicated by Chris below. Here is what the log file says that
is referred to in the error message:

[KB839643.log]
0.453:
============================================================================
====
0.453: 2004/06/11 21:17:32.984 (local)
0.453: c:\f68d655f03067c5f1f1015259ee951\update\UPDATE.EXE (version
5.4.15.0)
0.453: Service Pack started with following command line:
0.531: SOFTWARE\Microsoft\DirectX\Version is Not Equal To Specified Value
0.531: Condition Check for Line 1 of PreRequisite returned FALSE
0.531: ReadStringFromInf: SetupGetLineText failed: 0xe0000102
0.531: KB839643 Setup encountered an error: Setup cannot continue because
one or more pre-requisites required to install KB839643 failed. For More
details check the Log File C:\WINDOWS\KB839643.log
0.547: ReadStringFromInf: SetupGetLineText failed: 0xe0000102
0.562: Setup cannot continue because one or more pre-requisites required to
install KB839643 failed. For More details check the Log File
C:\WINDOWS\KB839643.log