Security Centre

[barrowhill]

Running XP Pro on Lenovo ThinkPad Z60t with Norton IS 2006..........

In trying to resolve problem in remove the file vtclrg41.tmp from
c:\windows\temp - always "access denied" so can't get rid of, I note that
when I restart PC the Security centre is "unavailable". I can restart it but
when I restart laptop it's disabled again.

I don't know if issues are connected but appreciate help on either or both

 

[Malke]

Running XP Pro on Lenovo ThinkPad Z60t with Norton IS 2006..........

In trying to resolve problem in remove the file vtclrg41.tmp from
c:\windows\temp - always "access denied" so can't get rid of, I note that
when I restart PC the Security centre is "unavailable". I can restart it
but when I restart laptop it's disabled again.

I don't know if issues are connected but appreciate help on either or both

Sounds like your computer is infected with something that is either
protected by a rootkit or by malware that is protected by a guard file so
it respawns. It is unlikely that NIS would do the job of permanently
removing this malware.

Since you haven't told us anything else about the machine and what you've
already tried, go through the general malware removal steps below.

http://www.elephantboycomputers.com/page2.html#Removing_Malware

Include scanning with David Lipman's Multi_AV and follow instructions to do
all scans in Safe Mode.

http://www.elephantboycomputers.com/page2.html#Multi-AV - instructions
http://tinyurl.com/yoeru3 - download link and more instructions

When all else fails, get guided help. Choose one of the specialty forums
listed at the first link. Register and read its posting FAQ. PLEASE DO NOT
POST LOGS IN THE MS NEWSGROUPS.

Standard disclaimer: I can't see and test your computer myself, so these are
just suggestions based on many years of being a professional computer tech;
suggestions based on what you've written. You should not take my
suggestions as a definitive diagnosis. If you can't do the work yourself
(and there is no shame in admitting this isn't your cup of tea), take the
machine to a professional computer repair shop (not your local equivalent
of BigComputerStore/GeekSquad). Please be aware that not all local shops
are skilled at removing malware and even if they are, your computer may be
so infested that Windows will need to be clean-installed. If possible, have
all your data backed up before you take the machine into a shop.

Malke

 

[barrowhill]

Malke,

It's definitely "respawning". I've tried a number of utilities to try and
remove, e.g ATF Cleaner, File Unlocker and MoveOnBoot. With MoveOnBoot I
tried renaming file. This it did and was able to delete but original
returned.

Thanks for additional info and links.

 

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