Security Center and Norton 2008

[gabe]

I just updated Norton 2007 and installed Norton 2008, now Security Center
notifies me that I don't have anti-virus protection, but norton appears to be
operating correctly?

Norton also recommends turning off windows firewall? is this appropriate

 

[VicTek]

I just updated Norton 2007 and installed Norton 2008, now Security Center

notifies me that I don't have anti-virus protection, but norton appears to
be
operating correctly?

Norton also recommends turning off windows firewall? is this appropriate

If you're talking about Norton Internet Security 2008 then yes, it's
appropriate to turn off the windows firewall since NIS has it's own
firewall. When the data in the Security Center is incorrect the fix is to
rebuild the repository. If you do a google search of Microsoft NG's you
will find simple instructions. Basically, you turn off a service and rename
the repository folder so the OS will recreate it.

 

[Ken Blake, MVP]

I just updated Norton 2007 and installed Norton 2008, now Security Center
notifies me that I don't have anti-virus protection, but norton appears to be
operating correctly?

Norton also recommends turning off windows firewall? is this appropriate

Don't run two firewalls. You achieve no extra protection, you incur
the extra overhead of running two firewalls, and you run the risk
(probably small, but not zero) of conflicts between them.

See http://www.microsoft.com/athome/security/protect/firewall.mspx
which includes the following:

"Q. Should I use both the built-in firewall and a software firewall
from a different company on my Windows XP computer?

"A. No. Running multiple software firewalls is unnecessary for typical
home computers, home networking, and small-business networking
scenarios. Using two firewalls on the same connection could cause
issues with connectivity to the Internet or other unexpected behavior.
One firewall, whether it is the Windows XP Internet Connection
Firewall or a different software firewall, can provide substantial
protection for your computer."


So choose one or the other, not both. Personally, I recommend keeping
the Windows firewall, and uninstalling the Norton one, as well as
everything else Norton. In my view, Norton is the worst security
software on the market.

 

[Charlie42]

Basically, you turn off a service and rename
the repository folder so the OS will recreate it.

Here's the details: In a command prompt window, type:

net stop winmgmt /y

ren %windir%\system32\wbem\repository %windir%\system32\wbem\repository.old
(make sure there is a space between the two paths)

Then restart.

Charlie42

 

[Mejannes]

Hi Charlie,

I did what you specified down/up here.
Security center does shut down, but the next line:

ren %windir%\system32\wbem\repository %windir%\system32\wbem\repository.old

doesnt work for me windows says that the syntax is incorrect, and yes I did
make sure that there are spaces between the two paths

Hope you can help me.
I have windows vista home premium, and Norton Internet Security 2008.

Greets,
Mejannes

 

[Charlie42]

I did what you specified down/up here.
Security center does shut down, but the next line:

ren %windir%\system32\wbem\repository
%windir%\system32\wbem\repository.old

doesnt work for me windows says that the syntax is incorrect, and yes I
did
make sure that there are spaces between the two paths

Try this instead, run as administrator, remember to stop the winmgmt service
first:

cd\windows\system32\wbem

ren repository repository.old

Charlie42

 

[Mejannes]

Tried this but when i enter:

ren repository repository.old

it says acces denied, do you have any idea how this is possible, and whta to
do about it?

I was also wondering if reinstalling could do the trick?

Thanks for you help so far!

Greetz,
Mejannes

 

[Charlie42]

Tried this but when i enter:

ren repository repository.old

it says acces denied, do you have any idea how this is possible, and
what to do about it?

Are you sure you are running the command prompt as administrator? Go to
Start Menu > All Programs > Accessories, then right-click Command Prompt and
select Run as Administrator. It does not matter what type of user account
you have, you still have to do this.

I was also wondering if reinstalling could do the trick?

Could be, but the basic problem here is the WMI repository - the same error
may reoccur after reinstalling. Also, removing Norton is a pretty tedious
affair, you will have to run Symantec's uninstallation tool 2 - 3 times with
reboots in between in order to rid your computer completely of the software,
then reinstall.

Charlie42

 

[Mejannes]

Well i did run as administrator but it didnt take,
so tried it again and managed to get it running under administrator.

I shut down security center
net stop winmgmt /y

Typed
cd\windows\system32\wbem

and
ren repository repository.old

which worked, but think i made a mistake after that, cause i turned on the
security center instead of restarting the pc.

Now NIS is still not being accepted by windows security center, and i cant
do the procedure again cause now it says that 'a duplicate file already
exists, or the file cannot be found.'

 

[Mejannes]

I did that, but still no change!?

You are getting this error message because you changed the name of the
repository folder, which is exactly what you set out to do.

Now it is time to restart the computer. The WMI repository will then be
rebuilt in it's correct folder, and the Security Center should monitor your
security software.

Charlie42

 

[Charlie42]

which worked, but think i made a mistake after that, cause i turned on the
security center instead of restarting the pc.

Now NIS is still not being accepted by windows security center, and i cant
do the procedure again cause now it says that 'a duplicate file already
exists, or the file cannot be found.'

You are getting this error message because you changed the name of the
repository folder, which is exactly what you set out to do.

Now it is time to restart the computer. The WMI repository will then be
rebuilt in it's correct folder, and the Security Center should monitor your
security software.

Charlie42

 

[Mejannes]

Ok i am sorry but now i am confused. As I dont know all that much about
computers or vista,.

I did, running in administor:

winmgmt /salvagerepository

and I get the message "file is consistent". I restarted the computer.
Then you write about the other method, which one do you refer to:

1) net stop winmgmt /y

ren %windir%\system32\wbem\repository %windir%\system32\wbem\repository.old
(make sure there is a space between the two paths)

(( cant run this cause pc says syntax is incorrect))

2) cd\windows\system32\wbem

ren repository repository.old

3) found this one somewhere else on the net

cd wbem
net stop winmgmt
rmdir /s /q repository
net start winmgmt

sorry for the inconvience

 

[Charlie42]

I did that, but still no change!?

Try the other method. Again, make sure you run the command prompt as
administrator:

winmgmt /salvagerepository

Then restart.

Charlie42

 

[Charlie42]

I did, running in administor:

winmgmt /salvagerepository

and I get the message "file is consistent". I restarted the computer.

This means the salvage procedure, unfortunately, will not solve your
problem.

Then you write about the other method, which one do you refer to:

I was refering to the above method.

3) found this one somewhere else on the net

cd wbem
net stop winmgmt
rmdir /s /q repository
net start winmgmt

This is just a variation on what you have already tried, running these
commands now will not make a difference.

It seems to me you are left with the uninstall-reinstall alternative. Run
Symantec's removal tool three times, reboot after each run. Before the third
reboot, force a repository rebuild again (remember to run as admin):

net stop winmgmt /y
cd\system32\wbem\
rd /s /q repository.old
ren repository repository.old

Norton Removal Tool:
http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2005033108162039

If you still experience issues after this, please top post (start a new
thread) in this newsgroup for more exposure.

Charlie42