D
dareys
Gentlemen (Andrew, Peter, Mark),
I posted this question yesterday and in the process of answering it, cannot
find it anymore. It just disappeared. In any case, here is the original
question and my reply to Andrew, Peter, Mark, below. Thank you.
Here is my reply to (Mark, Peter, Andrew´s comments).
First, let me thank you for all the well intentionned feedback. Second, and
as far as your questions, well the The CD and the DVD are IDE devices linked
serially.
Since the malfunction was directly related to an accidental jam of the DVD
bay door, switching the IDE cables would imply a failure of one of the plugs,
which I doubt.
Good troubleshooting tips though, but I seriously doubt this is the issue.
Taking the device out to clear the jam (I had to manually rotate the
ejection mecanism) and the subsequent installation might have have modified
some software setting (like the DVD region which I mention in my email)
Does that sound plausible? Any ideas?
As far as the screws, well perhaps they count on you using the old ones, but
I would think the package would come with them. Also, the last few components
I have bought have come with drivers, hence my question. (e.j. a network card
and a sound card)...
The PC is five years old, but I just can´t belive the new DVD would be plug
and play... Hence my question.
In any case, thank you for the link which I am reading.
Any additional help would be greatly appreciated.
Jean-Pierre
P.S. The manufacturer indicated that a replacement would be around $100.00
USD. You can see why I am troubleshooting...
I posted this question yesterday and in the process of answering it, cannot
find it anymore. It just disappeared. In any case, here is the original
question and my reply to Andrew, Peter, Mark, below. Thank you.
Greetings,
I accidentally jammed the DVD bay door of a Windows XP SP3 machine. After >opening up the PC and removing the device, I was able to clear the jam. I then re->inserted it, and now the device opens and closes perfectly.
Unfortunately, it no longer works. CDs or DVDs can no longer be read. Under >Control Pannel / System / Hardware / Device Controlers I can see the information >for the DVD and a legend indicating the device is working correctly. NOT!
Anyway, my questions are as follows:
1. Anything else I can do to troubleshoot before I buy a new device?
2. I noticed that the DVC region is not configured for 1 (USA) or 4 (Mexico) where
the machine is located. Would this make a difference?
3. If I have to buy a new DVD device (and I have not done this in a while) I
would like to verify a couple of things:
A) The package should contain the device, a CD with drivers and screws?
I don´t remember these things being plug and play...
B) How do you update the BIOS with the information for the new hardware.
From what I remember, it is hard coded in the BIOS...
I realize some of these questions are hardware related but I hope you
can help.
Thank you very much.
Jean-Pierre
Here is my reply to (Mark, Peter, Andrew´s comments).
First, let me thank you for all the well intentionned feedback. Second, and
as far as your questions, well the The CD and the DVD are IDE devices linked
serially.
Since the malfunction was directly related to an accidental jam of the DVD
bay door, switching the IDE cables would imply a failure of one of the plugs,
which I doubt.
Good troubleshooting tips though, but I seriously doubt this is the issue.
Taking the device out to clear the jam (I had to manually rotate the
ejection mecanism) and the subsequent installation might have have modified
some software setting (like the DVD region which I mention in my email)
Does that sound plausible? Any ideas?
As far as the screws, well perhaps they count on you using the old ones, but
I would think the package would come with them. Also, the last few components
I have bought have come with drivers, hence my question. (e.j. a network card
and a sound card)...
The PC is five years old, but I just can´t belive the new DVD would be plug
and play... Hence my question.
In any case, thank you for the link which I am reading.
Any additional help would be greatly appreciated.
Jean-Pierre
P.S. The manufacturer indicated that a replacement would be around $100.00
USD. You can see why I am troubleshooting...