Second Chance Exception Terminates Application

[MKJ]

Hello,

I realize that I am posting to a non-support thread, but I a
exasperated. I figured that no one would know how to solve my proble
better than those who understand code.

Curious to see if anyone can help.

I have been trying to install a program for my business for about
month
now. Program completes installation, but terminates during the
initialization phase with a runtime error that says the following:

+++++++++++++++++++++++++++++++++++

Microsoft Visual C++ Runtime Library
Runtime Error!

C:\Program Files\Advisor CHANNEL 6.65\AM665.exe

This application has requested the Runtime to terminate it in a
unusual
way. Please contact the application's support team for mor
information.

+++++++++++++++++++++++++++++++++++

The application works on all the other
computers that I have tried it on..The application's creator says it
my system, Microsoft says its the application.

No one wants to own the problem

So far, I have tried to uninstall, reinstall, replace missing .dl
files,
etc.

I have generated a Dependency Walker log to determine the errors an
can
provide the log if anyone is interested in taking this on....

Best,
M


-
MK

 

[Oleg Starodumov]

You can download Debugging Tools for Windows and install them:
http://www.microsoft.com/whdc/ddk/debugging/default.mspx

Then run the following command at the moment when you see the error message:
cdb -pn AM665.exe -pv -c ".dump c:\am665.dmp;q"

It will produce the minidump file in c:\am665.dmp (you can use another path/file name
if you want). You can send this dump to developers of the application,
it will help them to analyze the problem.

After you have made the minidump, you can run another command and post
its output here, so that we could see where is the reason of the error:

cdb -z c:\am665.dmp -c ".symfix c:\symdir;.reload;~*kv;q"

Note that this command will download symbols from Microsoft symbol server
to c:\symdir directory, which must exist before running the command
(you can use any other directory, of course).

Regards,
Oleg