scheduling recurring appt fails, canot open from required

[Guest]

When attempting to change or schedule a new recurring appointment I get a
message (The form required to view this message cannot be displayed. Contact
your administrator.) OR if I try to open an existing appointment I get a
message (The custom form could not be opened. Outlook will use an outlook
form instead. The form required to view this message cannot be displayed.
Contact your administrator.) Is there anything I can do (short of reloading
Outlook from CD) to correct this problem and will reloading the CD correct
it?

 

[Guest]

Two things...

1. Try clearing the forms cache... for Outlook 2003 or 2007 you'd go to
Tools > Options > Other > Advanced Options > Custom Forms > Manage Forms >
Clear cache.

2. Is this a new Dell PC? If so, search for Brian Tillman and others'
numerous answers in this forum about outlookaddinsetup...