Scanner problem, Epson Perfection 2480 Photo Scanner

[Guest]

I have used this scanner for about 2 years with no problems. Suddenly, with

no
apparent reason, when I now try to start a scan, the following message
pops up
in the properties section for the scanner:
"Windows cannot start this hardware device because its configuration
information
(in the registry) is incomplete or damaged. (Code 19)
Click Troubleshoot to start the troubleshooter for this device."

I installed the scanner on another XP system and it worked fine.

I talked to Epson tech support; no help there. They say to ask Microsoft.

I have never asked for or received any tech support from Microsoft
for this computer since it was new, and I will not pay Microsoft for
help on this issue. they used to give a couple of free calls; now it looks
like you have to pay for email support.

All help would be appreciated.

PS: I guess I posted this in the wrong forum earlier. Still appreciated any
help.

 

[Guest]

Sorry folks. I'm new at this.
A reply on another thread recommended all the usual steps to resolve a problem
such as this. I have tried them ALL. Latest drivers; uninstall-renstall;
sweep for
virus; rebooted and on and on.

 

[Bob I]

Hi,

Are you pressing a button on the scanner to initiate the scan or is it
from clicking on the scan new document button in the software. It sound
like the "uninstall info" that Epsons uninstaller provides is sort of
sketchy. Have you tried a system restore to just prior to this issue
cropping up?

(Also when posting, if you are going to use a tag line seperator, don't
top post as you will cause all previous quoted messages to be lost if
someone replies)

 

[Guest]

Hi Bob 1,
Thanks for your reply. I have always used the software buttons to perform a
scan function, never a problem before this current one. Currently, the scanner
Ready Lamp will blink brightly several times when power is applied, and then
dim to the point it is barely visible. I have tried restoring to the last
available
restore point; no change in problem. what I haven't done that I just thought
of is to start in the 'last settings that worked properly" as a boot-up
choice. I
could probably use the Recover disks, but really don't want to do that exvcept
as a last resort. I can also install the scanner on my wife's computer, but it
would be hard to find space to put it in her little computer cubby hole.

I've got to believe there is a simple solution to this if I could find it.
Also,
the buttons on the scanner itself don't work either.

EVERY other function, program, internet etc. on the computer work perfectly.
Thanks again.

 

[Bob I]

Please remove the tagline separator, as I have to edit as new to prevent
losing previous quotes.
As to the Scanner issue. Is there a "yellow exclaimation mark" on it
in Device manager? You may try UNinstalling again, and then look in the
registry for Entries that are related to "Epson Perfection" and remove them.


Hi Bob 1,
Thanks for your reply. I have always used the software buttons to perform a
scan function, never a problem before this current one. Currently, the
scanner
Ready Lamp will blink brightly several times when power is applied, and then
dim to the point it is barely visible. I have tried restoring to the last
available
restore point; no change in problem. what I haven't done that I just thought
of is to start in the 'last settings that worked properly" as a boot-up
choice. I
could probably use the Recover disks, but really don't want to do that
exvcept
as a last resort. I can also install the scanner on my wife's computer,
but it
would be hard to find space to put it in her little computer cubby hole.

I've got to believe there is a simple solution to this if I could find it.
Also,
the buttons on the scanner itself don't work either.

EVERY other function, program, internet etc. on the computer work perfectly.
Thanks again.

 

[Guest]

Bob 1,
I'm not sure what the "tag line" seperator is. I hope I removed the right
thing.
Yes, in the device manager there is a yellow exclamation mark next to the
scanner entry. I have gone into the registry and removed everything that says
"Epson" (after uninstalling the program), emptied the Recycled folder, and
then reinstalled the software. No change. I'm going to check the registry on
my wife's computer and see what the entries are for Epson, then compare it
with mine. Thanks again for your reply

 

[Bob I]

Perfect! You got it removed. Comparing to the other machine is a good
idea. I went nosing around at Epson but got called away before I located
anything useful, If you are unsuccessful with your comparison, I will
look again to see if they have some kind of uninstall tool.

 

[Guest]

Bob 1,
thanks for your latest. Scanner works great on my wife's computer, where I
have installed it for the present. I have sent email to Epson asking if they
have something (uninstaller?) to remove all traces of Epson from the com-
puter; no reply as of today. They kind of kicked me off after telling me the
problem was software related, same kind of response from BestBuy where
I bought the computer. I took out the 3 year extended warranty when I
bought it. I usually am able to figure out most of these things given enough
time, but this one has me stumped. I think I could add the information to
the registry, or edit it, it I knew what the entries should be. I tried
importing
the files from the registry on my wife's computer, that didn't work. No big
surprise since I know the configuration of her maching is not the same as
mine.
Thanks again for your efforts

 

[Bob I]

Have you been here?
http://www.epson.com/cgi-bin/Store/...=yes&infoType=FAQs&oid=41623&prodoid=46048265

 

[Guest]

Bob1,
Yes, been there, done that. They have a similiar situation covered, but it's
for the
Mac operating sysem. I think I may try removing and reinstalling some of my
less important programs (in case this mess is not confined to just the
scanner)
and see what the results are. I still haven't gotten a response from Epson to
my email query. I can't figure out why the registry info is either
incomplete or
damaged.

 

[Guest]

Hey Bob1,
Yes, been there, done that. They do have a similiar situation covered, but for
the Mac.

 

[spiralkk]

Hi:

I am reading your posts, hoping that you found a solution because I am
having the same problem. My Epson scanner suddenly stopped working. I have
tried uninstalling and reinstalling, running utilities, starting in safe
mode, looking at the registry, etc. with no luck. I even called on my
warranty and had another Epson printer sent to me. It has the same problem
(error code 19) Have you found anything that works?

Thanks.
Katherien

 

[pegBry]

I am having the same problem with an XP SP2 Home Compaq notebook machine with
an Epson CX8400 all in one. The machine will not scan but will print and copy
on that machine. Works fine on another notebook - Dell with XP Pro SP2. I
have uninstalled and reinstalled scrubbing the registry, using drivers with
the machine and new drivers downloaded from the site at least 6 times. No
luck. Still looking.