Save as bmp on some sites only...fix doesn't work

[Gary R.]

I needed to repair a logo at a friend's site, so went to download the .gif;
I right clicked and chose save picture as, and it came up as only .bmp
allowed. Clicking some other gifs and jpegs on the site also only gave
that option.

So I deleted all temp internet files and went back. Still the same, though
I restarted the browser and refreshed the view. Then I went back into
tools, temp files and clicked 'settings' and 'view objects'. First I
deleted the one unidentified file, still no help. Then I deleted the 3
others and went back and deleted temp files again, restarted, still the same
problem.

But I tried another site and got the normal options, gif, jpg, etc. The
files on this particular site are indeed gifs and if I click the links
there, the jpg photos also don't want to be saved as anything but bmp. This
site is not anything unusual, hosted on WorldzonePro, and another site
hosted by them also gives only the .bmp option.
http://www.gjac.org
is the site I was trying to get the logo from to repair.

Another machine gives me the .gif option for saving it, so it's not as
though I can't get it, but I don't want this other machine not working
properly. I have seen suggestions about deleting cookies, but not from
anyone I was sure about. The MSKB article seemed to think that deleting
temp files and all objects listed should do it, but it didn't.

The odd part to me is that it behaves differently on different sites, yet
another machine works for gif or jpg at the same site. Before I go through
the hassle of deleting cookies and having to re-identify myself at a lot of
places, does anyone know if deleting the cookies is really likely to help?
Or any other fix? Thanks.

Gary

 

[Gaga6]

I had the same problem, and clearing Temp files did do the trick on all the
sites that showed bmp. I checked the site you posted, and sure enough, they
all came up as bmp. It may just be the site, as I went back to my other
sites that I trouble with, and they now show as gif extensions.

Helen

 

[Gary R.]

Thanks for the reply, at least I know it's not just that machine.

Oddly enough, I can go to that site on my XPHome laptop and download it (or
the other gifs) as a gif just fine. Another XP pro machine with clean temp
files shows .bmp, and I rebooted it to WinME and it also showed .bmp. All
of them have all current updates, and all of them show jpg and gif as save
options at other sites. There's nothing in the html that was purposely done
to cause it (I helped her set up the page) and another WorldzonePro hosted
site (mine) also shows the same .bmp behavior, but not on the laptop.

But for the one machine that does fine and will download them as jpgs or
gifs, I'd figure it's the host site somehow causing it, but now it's just
plain confusing.

Gary

 

[PA Bear]

Your TIF-related *folders* may be damaged. Try replacing them:
http://inetexplorer.mvps.org/answers_8.htm#deltree
--
HTH - Please Reply to This Thread

~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE), AH-VSOP

AumHa Forums
http://forum.aumha.org

Protect Your PC
http://www.microsoft.com/security/protect

 

[Gary R.]

Thanks, however the mystery still continues. It's a dual boot machine, so I
just rebooted to ME and moved the XP drive documents and
settings\(user)\Temp, Temp internet files, cookies, and history folder after
exporting the cookies, rebooted, and still get only the 'save as bmp' option
at www.gjac.org and the others.

Only one out of 5 machines gives the right option to save as gif. Another
identical laptop doesn't (same model and OS install), and the XP machines
with multiple users all give .bmp only regardless of which user.

I looked at the settings for internet options...advanced on the one machine
that works right, and they were identical to the ones that don't work.

Since both laptops are identical yet behave differently, the only common
thread I've been able to figure out is that there is at least a partial
installation of office 2000 on all of the machines that don't give the .gif
or .jpg options. The one laptop that works correctly only has office XP, no
parts of 2000. Illogical, maybe, but the only common thread I can think of
that is lacking on the one machine that works.

Gary

 

[PA Bear]

Again, the TIF-related *folders*, not files, may be damaged. Try replacing
them as posted earlier.

Are all of the machines where the problem persists equally up-to-date at
Windows Update? Is MS04-025 (30 Jul-04, revised 01 Aug-04) installed on all
machines?

Does uninstalling Office 2000 (or updating it via
http://office.microsoft.com/officeupdate/) make any difference?

 

[Gary R.]

I deleted the entire folders, not just the files...the (Documents and
settings\user\) cookies, and \Local settings Temp. internet, Temp, and
history. They were recreated on reboot. The MS04-025 was installed on all
of them, as well as all critical updates and most recommended ones.

The office update was current on all a couple of months ago, I'll have to
check to see if there's anything more recent for 2000. I may try the
uninstalling, but will have to wait until I have time. It's quite a project
since my Office 2k is the original, so I have to do the 2 CD custom install,
then SP1, then SP3, putting in both CD's with each step, then go to the
update site to finish, so it's not a task I relish. And then there's no
guarantee that if having O2k installed has something to do with it, that
uninstalling will remove whatever it is.

I've gotten messages from some others of the same behavior; I don't
understand why a gif/jpg will save at one site and not another, but I'm
apparently not the only one.

Anyone curious, go to www.gjac.org and right click the big round logo or any
gif, choose 'save picture as'. See if you get .bmp-only option; other
photos inside the site, jpg or gif, should do the same thing;
Then go to www.jganc.com and right click any gif or jpg and choose 'save
picture as', and you should get the option for the jpg or gif.

Both of these sites were done by the same person using the same software and
very simple html. They have different hosts.

If anyone tries this and does get the right options at BOTH sites (save as
gif or jpg), do you have any part of Office 2000 installed on your computer,
past or present? That may not be the cause, but it's the only thing I can
find so far.

Incidentally, I created a new user account and went to the site, and got the
same bmp only option, so that should eliminate cookies or temp internet
files or history as a source.

Gary