Samsung Scanner produces unreadable for Vista TIFFs

[Guest]

I bought a CLX-3160FN multifunctional device from Samsung. When it scans
images to TIFF, the TIFF cannot be opened with any program in Vista (no
viewer, fireworks or whatever will do the job). If I open the file over the
network with an XP-machine, it displays well. Obviously, Vista does not
support the compression type of the TIFF. Anyone has the same problem, or a
even solution? Would be great to use the scanned images in Windows Fax-and
Scan, but to do so, the file has to be readable by Vista. Samsung tells me to
blame Microsoft, and obviously, the other way round...(love this
unresponsible kind of eat-or-die-approch of the producers of soft- and
hardware...). Cheers.

 

[huwyngr]

Not even with Irfanview? <g>

 

[Guest]

I didn't try Irfanview on the Vista-machine. But this is not really the
point. I can open the file with any graphic viewer over the network from any
XP-machine, save it to uncompressed TIFF, and then VISTA will open it, even
with its built-in photo gallery. I was looking for a solution to directly
open the file in VISTA to avoid the additional step of file convertion.

I discovered that black-and-white scans will be saved in uncompressed tiff,
and those files are opened in VISTA without problem. Grayscale or black and
white scans are saved in compressed tiff, and those cannot be handled by
VISTA.

 

[Guest]

Sorry, I meant grayscale and full color scans are save in compressed tiff.

 

[huwyngr]

I didn't try Irfanview on the Vista-machine. But this is not really the 
point.

In troubleshooting it may be <g> I don't think I have any problems opening
any kind of file including compressed TIF with Irfanview (with all its
plug-ins) under VISTA and Irfanview is simple and powerful (and free <g>)

 

[Guest]

I appreciate you like Irfanview. What would it "troubleshoot", if it opened
the files? I still would have to open them using Irfanview, saving them in
uncompressed format and then go to Vista Fax and Scan. That's what I do now,
but just from another machine. Nothing gained. No matter whether it is free
or not. I am not trying to use as many as possible different graphic
programs, I am trying to use NO graphic viewer to work efficiently.

Maybe some Microsoft folks can say a word about VISTA and TIFF formats?

 

[Dave]

I'm not an image expert, but
Windows Photo Gallery, Office Document Imaging, Office Picture Manager,
Paint, Irfanview, Picasa, Windows Media Player, even IE7 and Firefox (both
using Quicktime plugin)
is able to open compressed tiff files that I scan with Vuescan.

Could you provide the settings your scan software uses for the tiff image?
Or upload a sample scan to the internet for us to take a look at?

 

[huwyngr]

What would it "troubleshoot", if it opened the files?

It's nothing to do with liking it or not. It's a powerful application
that will open practically anything that is not corrupt and it doesn''t
cost you anything to try it.

It would tell you if it is nothing to do with actually opening the
graphics images in VISTA -- just how you are trying to open them.

 

[Guest]

The software does not give any options, except scanning black and white, gray
scale and color, and save the file in tiff, jpeg or pdf. No options to
configure the tiff-format. The problem is known at Samsung. I scanned a
Windows Vista printer test page and uploaded it to
www.rnax.de/test/testcan.tif (612 kb). When you download it, the XP-machine
will display it (e.g. in ACDsee). Vista does not. Mac OS 10.3.9 also has
trouble displaying the file with the built-in graphics preview, while
photoshop opens it on that machine.

Let me know what you get.
Thanks.

 

[Dave]

You had a typo in your link, but I was able to guess at the filename
www.rnax.de/test/testscan.tif

I am only able to open it in Office Document Imaging and Irfanview on Vista.
Irfanview says that the compression type is "JPEG (in TIFF)", which seems
strange to me.

I copied it to my XP computer and was only able to open it with Irfanview.
The XP picture viewer would not open it. I don't have Office Doc. Imaging
installed there.

 

[Guest]

Thanks for checking this out. So, its not only behaving funny on my machines.
I'll give the Samsung folks another buzz.

Greetz

 

[huwyngr]

FWIW It opens perfectly in Irfanview <g> It is an image of the
printer's test page isn't it?

However to download it I had to go to http://www.rnax.de/test/ select
the testscan.tif and use Save as (TIF)

When downloaded it would not open in VISTA Windows Photo Gallery or
Digital Image 2006 Editor nor in Internet Explorer.