runtime error

[abologno]

After a re-start, when opening Internet Explorer, I get
the following Microsoft Visual C++ Runtime Library error -
"Runtime Error! Program: C:Windows/system 32/jchrzrzx.exe

This application has requested the Runtime to terminate
it in an unusual way. Please contact the application's
support team for more information.

Many similar windows pop up, each with the same error but
with a different file name at the end.

Any thoughts?

 

[Rick \Nutcase\ Rogers]

Hi,

Trojan (virus) file. Follow these "relatively" simple removal steps:

Restart in Safe mode by hitting F8 as Windows first begins to load on boot.
Logon as administrator.

Start/search/files and folders, look for <filename> and delete it wherever
it is found.

Start/run regedit, expand the + signs to look under these keys:

HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Shared Tools\MSConfig\startupreg

Look in the right hand pane for the string or strings that load that file.
Delete just those strings that contain the reference. Do not delete other
strings or the keys from the left pane. Close the registry editor when
completed, make sure you check all strings.

Go to the Control Panel/System/System Restore tab. Check the box to "Turn
off system restore on all drives". Click apply/ok. This will remove all
restore points, however you don't want them back as some or all of them will
contain the virus depending upon how recently you got infected.

Restart the system normally. Go back to the Control Panel/System and restart
System Restore.

Update your antivirus software.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP

Associate Expert - WindowsXP Expert Zone

Windows help - www.rickrogers.org

 

[Guest]

Thanks for the quick reply. Please clarify -

"Start/search/files and folders, look for <filename>
and delete it wherever"

What <filename> am I looking for? There are about 30
different filenames in the error popup? Am I looking for
all of them? Or I am on the wrong track?

 

[Sameer]

Which operating system you have??

 

[abologno]

XP Home Edition 5.1

-----Original Message-----
Which operating system you have??

.

 

[Rick \Nutcase\ Rogers]

Look for the one you listed: jchrzrzx.exe

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP

Associate Expert - WindowsXP Expert Zone

Windows help - www.rickrogers.org